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Water company charged me £3200 in 1 1/2 years for neighbours’ water as well as my own
Hi there, I moved into my home in April 18. Since then I have been being charged for my own water and swerage usage as well as that of my 3 neighbours. In total it has come to £3200(!!) We are in a 2 bedroom house and there are just 2 of us. In similar sized previous properties we were paying around £350 per year. I was a…
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Business/domestic issue - plus paid bill twice!
Two questions in one here for anyone who may be able to advise me in advance of my contacting the water company - I would be most grateful! Firstly, my property is residential and has been forever and a day - but I'm paying a business supplier - originally Affinity for Business which has now been taken over by Castle…
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Reclaiming water pipe repair costs?
I got my water bill in March, significantly higher than expected. Did a leak isolation test, leak was clearly external to the building. Phoned South West Water, who said it was likely that the fault was on the pipe under my property boundary and into the house. Got a company out (during lockdown, which was amazing), who…
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10 years no water bill
i moved in to my rented accommodation 10 years ago. a water meter guy came round to read the meter, couldnt find a meter so left without a meter reading. 2 weeks later i got a letter asking for a meter reading but i dont have a meter so did not send a reading. the letter has my name and address and a water account number…
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Water Supplier Doesn't Have Our Address On Record - No Bill So Far
So at the beginning of March, we moved into a new flat. We were told by the letting agent, and the landlord that the water supplier was Severn Trent, and water.org find your supplier tool confirmed this. However, when I tried to set up an account at the beginning of the month, our address wasn't listed. So I contacted them…
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Immersion heater timer or leave on 24/7
Hello peeps. i have a bog standard immersion tank with the heater in the top.a chap at work told me its best off leaving the heater switched on and the stat will keep the water hot as needed and this was the cheapest way of running this heater. i was thinking of replacing the immersion on/off switch with a timer off…
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Overpayment
Hello Thanks to Martins new show, i have done an overview if my elderly mothers bills and discovered that she has been paying over £40 per month for her water rates since owning the property which is a 2 bed bungalow, during this time, she was a carer for her partner and has lived alone since 2009. I urged her to call…
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water works needs water on for several minutes
I'm on a water meter so it costs me for running water for several minutes following water works. why should it cost me for works outside of my boundary. The water is not clear following the work through no fault of my own but it costs me. why?
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Why are billed amounts for clean and waste water the same?
Volume used is 19m3, so why is 19.00 charged for both clean and waste? Shouldn't it be a combination of two values totalling 19m3?
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Do water companies overestimate usage
Do water companies overestimate the amount of water a person or family would use. I live alone and they estimated I would use 50 cubic meters of water a year that was May last year, fast forward to march this year and I have used 17.4 cubic meters, their estimate was on about 950 litres a week. I don't overfill bowls and…
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Changing to a meter_Many questions: How often do you pay the bill? Where do they install it?
Apologies to the vast questions 1) Have you had experience changing from unmetered to a Metered water meter? ( Seven trent water) Did it save you money? 2) Once you phone them and consider getting a water meter, how long do they take to come out and install it? 3) Do they come out physically before installing it, to come…
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Water Meter - Awkward location for installation
Hi all, I hope you're all keeping well during these testing times! I'm with Thames Water and we currently don't have a water meter. We would like to get a water meter or get onto the Assessed Household Charge. I requested to get a meter and the engineer arrived. The location of our stop tap is in an awkward location under…
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Water rates questions
I live in a ground floor, one bed flat and am a single person. However the building my flat is in is a converted semi, one flat up, one down. I have experienced a few issues with water billing. This is my first attempt at independent living, as I have Autism it has been a challenge for me, but I am getting there one step…
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Ofwat Decree?
Ofwat have ordered water companies to reduce bills by an average of 4% over 5 years but this coming year alone they have allowed yorkshire water to put up prices by 4%. Have they said how they determined the price changes for each company?
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Bizarre Billing from Southern Water
In October 2019 I moved out of my two bedroom flat after selling it and moving to a house. I contacted Southern Water (SW) and had my account moved to the new property and then proceeded to think nothing more of it, assuming everything would now be in order. This week I received a letter from a debt collection agency…
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Water meter nightmare - a puzzle to solve...
Hi I need all the help I can get as Thames Water are being more than unhelpful... The background: I moved into my house November 2018. Requested a water meter as financially it makes sense. Thames Water came out and said they couldn't fit it by the internal stoptap as the hatch isn't big enough (and not really possible to…
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Disputing Direct Debit water bill increases - do we have any rights?
Hello everyone, Sorry if this has been asked a lot. I did do a forum search but couldn't find anything specific on this. My Direct Debit increases to £57 from £40 next month. My last bill was £290 for six months and my usage is decreasing. Based on the assumption I use the same amount of water in the next 6 months my total…
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Thames Water stressing me out
I moved into my property in June 2017, I have called Thames Water three times to set up my water bill, the house is metered. Each time they have said it can take 50 odd day’s to set up. But each time they fail to sort it out. I’m worried I’m going to be hit with a huge bill. Does anyone have any advice on how to deal with…
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Massive charge for my own supply - Affinity water
I live in a mid terrace. Our water supplier is Affinity Water and our water pressure is woeful. We are on a shared supply between 5 terrace houses. My wife filled out a request form for our own supply and I now have a confusing quote from Affinity Water for £5500. It doesn't show a breakdown to justify this cost. Affinity…
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5 year old final bill from Severn Trent water
Hi everyone, I have looked online and cant really find an answer to my query. A couple of weeks ago I spotted on my credit file that a missed/late payment had been logged for ST water. A couple of days later I received a final bill from them through the post referring to a property I moved out of in October 2015. When I…
