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Water Meter - Awkward location for installation
Hi all, I hope you're all keeping well during these testing times! I'm with Thames Water and we currently don't have a water meter. We would like to get a water meter or get onto the Assessed Household Charge. I requested to get a meter and the engineer arrived. The location of our stop tap is in an awkward location under…
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Water rates questions
I live in a ground floor, one bed flat and am a single person. However the building my flat is in is a converted semi, one flat up, one down. I have experienced a few issues with water billing. This is my first attempt at independent living, as I have Autism it has been a challenge for me, but I am getting there one step…
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Ofwat Decree?
Ofwat have ordered water companies to reduce bills by an average of 4% over 5 years but this coming year alone they have allowed yorkshire water to put up prices by 4%. Have they said how they determined the price changes for each company?
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Bizarre Billing from Southern Water
In October 2019 I moved out of my two bedroom flat after selling it and moving to a house. I contacted Southern Water (SW) and had my account moved to the new property and then proceeded to think nothing more of it, assuming everything would now be in order. This week I received a letter from a debt collection agency…
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Water meter nightmare - a puzzle to solve...
Hi I need all the help I can get as Thames Water are being more than unhelpful... The background: I moved into my house November 2018. Requested a water meter as financially it makes sense. Thames Water came out and said they couldn't fit it by the internal stoptap as the hatch isn't big enough (and not really possible to…
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Disputing Direct Debit water bill increases - do we have any rights?
Hello everyone, Sorry if this has been asked a lot. I did do a forum search but couldn't find anything specific on this. My Direct Debit increases to £57 from £40 next month. My last bill was £290 for six months and my usage is decreasing. Based on the assumption I use the same amount of water in the next 6 months my total…
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Thames Water stressing me out
I moved into my property in June 2017, I have called Thames Water three times to set up my water bill, the house is metered. Each time they have said it can take 50 odd day’s to set up. But each time they fail to sort it out. I’m worried I’m going to be hit with a huge bill. Does anyone have any advice on how to deal with…
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Massive charge for my own supply - Affinity water
I live in a mid terrace. Our water supplier is Affinity Water and our water pressure is woeful. We are on a shared supply between 5 terrace houses. My wife filled out a request form for our own supply and I now have a confusing quote from Affinity Water for £5500. It doesn't show a breakdown to justify this cost. Affinity…
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5 year old final bill from Severn Trent water
Hi everyone, I have looked online and cant really find an answer to my query. A couple of weeks ago I spotted on my credit file that a missed/late payment had been logged for ST water. A couple of days later I received a final bill from them through the post referring to a property I moved out of in October 2015. When I…
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Water heating for hand wash basin
Is there a solution? In my newly rented flat I need water for hand washing in bathroom. I The landlord removed the economy 7 immersion as the flat has an electric shower ( no bath ) and dishwasher. I’m told if I can source a water heater for this small need, she will install one, but not if there’s major electrical work to…
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Water Bill question
We lived for 4 years under a Housing Assoc in a flat that had no meter and the water bill was levied by a department of the HA. Each year I recived a letter from the HA stating the Water Charges for that year. I have recently transferd to another property, same HA but this one has a water meter. Welsh Water increased my…
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Changing to Meter
I recently moved into my property and there is no meter, so I pay a flat amount irrespective of usage. Currently two of live in the property and we have 3 soon to be teenagers over for half the week. We do tend to shower and run the bath about half the time. How can I work out if I am better off with a meter? I currently…
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Corroded water pipe needs replacing - advice pls
A leak has been fixed by Bristol Water but they also said the pipe within my boundary is corroded, especially the underside, & needs replacing. It's not covered on home insurance because it's wear & tear, not accidental. At the moment, the pipe isn't leaking but I'm thinking it's better I fix it before a leak happens! I…
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Decrease in water charges.
Having seen Martins post re water charges dropping on average by 4% from 1st April, I checked my water bill from last year against the one just received for this year. The charge for fresh water has gone UP by about 5.5% and the charge for waste/surface water drainage has decreased by about 5%. HOWEVER Severn Trent has now…
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Business Water Bill Issue with South Staffs Water
We have a business in the South Staffs Water area, and are billed for water and sewerage on a 6 mthly basis, paying by Direct Debit. Worked well for years, I get a bill through that outlines my usage, and very clearly underneath the amount, it says "You don't need to do anything as you are paying by Direct Debit. We will…
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£1200 water bill - am i liable for the bill?
My toilet canister wouldn't stop leaking, I alerted my landlord as soon as it happened but that morning I was leaving to visit my family. The landlord told me due to the Christmas holidays it might take a while to get it sorted. It took 3 weeks for that to get done, during this time water was constantly going down the…
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Half price
Hi all. I asked for a water meter but was Told I couldn't have one because I have two toilets on different feeds. The guy who came out to the house then asked how many people live at the address. I told him just two of us. He then told me he would put a note into the office for me. He then said might get some money off.…
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Acqua tempus shower timer
hi there does anyone know the shower timer Acqua Tempus supplied from Spain? I have seen it in youtube and looks good I desperately need to control my children's showers but I don't know anyone that has installed this device yer has any one tested it or heard about it? My children just have no control at all and stay there…
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Backdating Bill Rights
Hi there - I'm looking for some advise with regards to my water bill having overpaid by quite a substantial amout over the past 12-months... My partner and I live in a rented property which is unable to have a water meter due to it's location (we were told this by the landlord). Upon taking over the tenancy in Feb 2019 our…
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Thames Water Change of account number
HI there, this is odd for me at least. I got a 'Your Instalment payments are not up to date' letter from Thames Water for November. I checked my bank account and as I thought the regular monthly standing order is going out & had done so monthly for this year as in previous years going back decades with no issue. I then…
