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Thames Water not charging my account anymore
Hello, I have been with Thames water for nearly 10 years and set up my direct debit once. Yesterday I was overhauling my expenses and I have noticed that for 5 months they have not charged me. The direct debit is still standing I have checked it. What could have gone wrong? and what can I do? thanks,
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Single Occupant discount not applied.
Hi all, I recently moved into a flat after university and have been happily paying the water bill. It was only more recently that I noticed that I should have been receiving a single-occupancy discount (I should have seen the notice on the front of the bill telling me that I may be entitled to one!). I rang South Eastern…
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Water Credit
Just wondering if someone could help. We pay monthly for water and were being charged too much based on what we used. they sent us a new bill and amended how much we paid but it had left us with £70 credit on our account. I've asked for this back but they said they can only give it me in august as thats my billing month…
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Water Meter Dispute
I have recently had a water meter fitted and my bill has gone down from £45 a month to £19 can i claim back the last 18 years of over charging? :D
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Severn Trent charging me for property I haven't been at for nearly three years.
Hi I have recently received a bill for a property I left September 2016 to go to university, dated up until May 2018. After a somewhat pointless back and forth they are expecting me to magic up a final bill I never received from a utility supplier. (Was only on electric) I'm not sure the best way to approach this, i'm…
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Water meter/ 2 person tariff
Hello I am new to the forum and wanted to share my recent experience. Spurred on by the advice to investigate a water meter, I found that my bill should reduce by several hundred pounds.. I arranged for installation but was told that due to the location of the stopcock, it wasn't possible. The engineer said that in the…
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Strange Water Bill Question
I moved into a new house a few years ago. I wrote to the electric, gas and water company to give me details. All went well. After a year we got a latter in the post "to the homeowner/occupier" asking if anyone was living here, so we filled out the details and sent the letter back again. Heard nothing Then about 18 month…
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Can water companies get your details from the electoral roll?
I've been in my house about 6 months and have not received a water bill. I haven't contacted them because I'm just too skint to even think about paying at the moment. I'm a full time carer and receive very little benefits. If I register to vote will the water company will find out that the house is occupied and hit me with…
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Dilemma with water Bill
We have a farm and a complicated water situation. The main supply of water is at the entrance to the farm - about a mile down the farm track and on the mainroad. There is a stopcock there and a water meter. Up the track is the farm's private supply, which also goes to several houses and another farm. Previously the water…
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Time to get water meter installed
Howdy Now that theres only 2 of us @ home in 3 bedroom house , seems a no-brainer to get a water meter I'm with Severn Trent and applied for water meter about 10 weeks ago , 2 weeks ago the engineer came out and because the internal location was not accessible to fit a water meter said that meter would have to be installed…
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No heating or water
Hello all, Recently, I moved into some student accommodation and every week or so we receive an email about a water and heating outage that will be upcoming in the next few days. These outages are usually for around 6-8 hours and are to do with some refurbishments that are taking place. My question is if I am entitled to…
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Half flush
Many modern cysterns have a half flush but people don't know. They waste half the cytern every time they use the full flush. Hundreds of gallons a year. Try holding down the handle each time and see whether it saves water. If you are on a meter you are paying for this
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What should I ask for from my water company for failing to spot their leak messing me around?
A couple of weeks ago my water company (South Staffordshire Water) noticed that I was using a lot more water that I should be using (2.5 liters per min). The water board engineer said that the leak was on my garden rather than the pavement so I had to pay to have it fixed. Their engineer was adamant that it was under my…
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High court writ
Hi there. Yesterday I had bailifss over to my house to demand payment over a water bill thats just MASSIVE. I stopped paying it after I received a letter that there's been a mix up over serial metre numbers. So basically I've been charged for my neighbors water usage. It never made sense in the first first place, getting a…
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Mysterious holes in driveway appeared? Waterboard claim not them
Perhaps this isn't the best place for this post but can't think where else to ask... Two mysterious holes appeared on my driveway a couple of days ago, which had been filled back roughly with tarmac. Both were roughly 4 inches in diameter, close to both my water meter stop !!!!, and a drain cover. I called both Wessex…
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HelpU
Hi, I didn't see in your article on how to save on your water bill, any mention of the HelpU scheme. Fortunately a friend informed me of this a few months ago. I don't know if its just local or national. I had already received a discount because I applied for a meter but there wasn't a suitable place to fit one, so was…
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overcharged for sewerage rates.
I have a friend who is a OAP, living on his own in a small bungalow who has been overcharged for water sewerage by our local authority, Fenland District Council. He has been charged for the last 2 years around £300 per year ( he is on a water meter like his neighbours, who average about £90 per year). When he realised it…
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Meter to Smart Meter
Hi, I have been asked by Thames Water if I wanted to upgrade from Meter to Smart Meter. I am already metered and going to smart meter won't be much of difference? Anyone had any issues with Thames Water smart meters? Thanks
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Can you challenge the price you Pay for water?
The reason I ask is because I seem to be paying an extra £10 a month to what everyone else pays in the street, to the side of me and in front. I have checked with around 20 huses around me. I spoke to Welsh water who said 'we do not set the rateable values' Who can I contact to challenge this?
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SOUTHERN WATER Charges
Since I moved to new area & new water supply company whenever I get the water bill I’m getting shock as I could not believe that how come Water bill can be higher than Electricity or GAS supply charges. Approximate 50 to 60 p/m water bill. Yes I do have water saving items and I do have meter installed, I’ve done everything…
