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Water bills

For questions about water supply to your home.

Sewage advice
OK somewhat water related i couldn't find a more suitable forum area. (Admins please switch if you can) We are currently connected to a Septic tank. The problem as i understand it is we need to upgrade ours soon. What is frustrating is we are about 150metres uphill from the closest sewage point. Does anyone know of any…
Rebate once meter fitted?
I moved in to a new flat in early March and requested a water meter to be fitted as the estimate was £840 a year and I am only there for four nights a week. I live on my own there so my bill should be much, much less. Because of Coronavirus, Thames Water have suspended metre fitting. I would like to have the bill…
Outstanding Balance - Direct Debit
Hi, I am new to the forum so I am appreciative of any help that can be offered here. I am a customer of Thames Water for around 3 years now at my current address. I recently switched service providers for my electricity which prompted me to log in to my Clear Score account which I haven’t not done for so many years as it…
Switching homes
Hi I will be moving g some things into the new house tommorow. I currently rent a flat. I may need water in the flat until I hand the keys back as I will have to come back and clean up. Can I switch now or wait until I hand keys back. Also will my bill go up or down as it’s just gone down this month by £10.
Just wonder how we compare.
We have sewage with Anglian Water and Water comes from Essex and Suffolk Water. A band A property and would be interested in how much others pay for a band A property which is supplied with both water and sewage by Anglian Water. Suspect we are paying more as two companies involved but would love to know if we are or are…
Water company charged me £3200 in 1 1/2 years for neighbours’ water as well as my own
Hi there, I moved into my home in April 18. Since then I have been being charged for my own water and swerage usage as well as that of my 3 neighbours. In total it has come to £3200(!!) We are in a 2 bedroom house and there are just 2 of us. In similar sized previous properties we were paying around £350 per year. I was a…
Business/domestic issue - plus paid bill twice!
Two questions in one here for anyone who may be able to advise me in advance of my contacting the water company - I would be most grateful! Firstly, my property is residential and has been forever and a day - but I'm paying a business supplier - originally Affinity for Business which has now been taken over by Castle…
Reclaiming water pipe repair costs?
I got my water bill in March, significantly higher than expected. Did a leak isolation test, leak was clearly external to the building. Phoned South West Water, who said it was likely that the fault was on the pipe under my property boundary and into the house. Got a company out (during lockdown, which was amazing), who…
10 years no water bill
i moved in to my rented accommodation 10 years ago. a water meter guy came round to read the meter, couldnt find a meter so left without a meter reading. 2 weeks later i got a letter asking for a meter reading but i dont have a meter so did not send a reading. the letter has my name and address and a water account number…
Water Supplier Doesn't Have Our Address On Record - No Bill So Far
So at the beginning of March, we moved into a new flat. We were told by the letting agent, and the landlord that the water supplier was Severn Trent, and water.org find your supplier tool confirmed this. However, when I tried to set up an account at the beginning of the month, our address wasn't listed. So I contacted them…
Immersion heater timer or leave on 24/7
Hello peeps. i have a bog standard immersion tank with the heater in the top.a chap at work told me its best off leaving the heater switched on and the stat will keep the water hot as needed and this was the cheapest way of running this heater. i was thinking of replacing the immersion on/off switch with a timer off…
Overpayment
Hello Thanks to Martins new show, i have done an overview if my elderly mothers bills and discovered that she has been paying over £40 per month for her water rates since owning the property which is a 2 bed bungalow, during this time, she was a carer for her partner and has lived alone since 2009. I urged her to call…
water works needs water on for several minutes
I'm on a water meter so it costs me for running water for several minutes following water works. why should it cost me for works outside of my boundary. The water is not clear following the work through no fault of my own but it costs me. why?
Why are billed amounts for clean and waste water the same?
Volume used is 19m3, so why is 19.00 charged for both clean and waste? Shouldn't it be a combination of two values totalling 19m3?
Do water companies overestimate usage
Do water companies overestimate the amount of water a person or family would use. I live alone and they estimated I would use 50 cubic meters of water a year that was May last year, fast forward to march this year and I have used 17.4 cubic meters, their estimate was on about 950 litres a week. I don't overfill bowls and…
Changing to a meter_Many questions: How often do you pay the bill? Where do they install it?
Apologies to the vast questions 1) Have you had experience changing from unmetered to a Metered water meter? ( Seven trent water) Did it save you money? 2) Once you phone them and consider getting a water meter, how long do they take to come out and install it? 3) Do they come out physically before installing it, to come…
Water Meter - Awkward location for installation
Hi all, I hope you're all keeping well during these testing times! I'm with Thames Water and we currently don't have a water meter. We would like to get a water meter or get onto the Assessed Household Charge. I requested to get a meter and the engineer arrived. The location of our stop tap is in an awkward location under…
Water rates questions
I live in a ground floor, one bed flat and am a single person. However the building my flat is in is a converted semi, one flat up, one down. I have experienced a few issues with water billing. This is my first attempt at independent living, as I have Autism it has been a challenge for me, but I am getting there one step…
Ofwat Decree?
Ofwat have ordered water companies to reduce bills by an average of 4% over 5 years but this coming year alone they have allowed yorkshire water to put up prices by 4%. Have they said how they determined the price changes for each company?
Bizarre Billing from Southern Water
In October 2019 I moved out of my two bedroom flat after selling it and moving to a house. I contacted Southern Water (SW) and had my account moved to the new property and then proceeded to think nothing more of it, assuming everything would now be in order. This week I received a letter from a debt collection agency…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
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Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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Water bills

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