WATER COMPANY CHASING THROUGH DEBIT COLLECTION AGENCY AGAINST THE FRAUDLENT ACCOUNT

FALCONTACK

Hi some one used my details to setup a water account at a residential property and never paid any bill Now water company had chased me through debit collection agency . i have explained them that my details have been used i never lived there neither i called u to set up an account i have also provided them with the proof of a tenancy agreement of the property where i actually lived during the period in question i have also offered them to provide witness statements , but they are not willing to remove my name from the bill they are saying we do not accept tenancy agreement as a proof as any one can make it up  .Please guide me what should i do ? i am really stressed out . they don't have any proof to prove it is me no signed contract neither my ID nor  the phone number used to set up account was mine  all they are saying under water act any one can call and set up an account by giving name and date of birth 

Carrot007

To be brutally honest.

You know who did this and you will have to turn them in.

Otherwise you will have a very hard time proving it.

Your choice.

QrizB

Regarding the bill, send them a "prove it" letter.

Read this thread then do what it says, asking them to prove that you owe the money:

https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter

Hopefully you won't hear from them again after that, but if they do reply you'll at least know what grounds they have to think you're responsible.

FALCONTACK

Many many thanks for your precious reply . basically they sound un professional before their team said we accept tenancy agreement as proof now i send them tenancy agreement and they start denying it even one of team member said during call we don't accept tenancy agreement   it it look very simple it does not have any Stamp on it and also it does not have landlord phone number he further said any one can make tenancy agreement by simple typing . i offered to send independent witness statements and also a letter from my land lord where i actually lived but they are denying it . they are asking me to get a letter from the local council of disputed property to confirm in writing that my name was not included in the council tax of that disputed property to prove that i never resided at that property  . i called council they confirmed on the phone that my name has No link with the disputed property but they are not sure that they can issue such letter or not .
Is there any way i can push council to write a letter that my name is not included in disputed property ????

Cardew

Did the Water company bill you before the case was passed to a Debt Collection Agency(DCA)?

However as they have passed the case to a DCA you are wasting your time in dealing with them about the matter; they are only interested in getting money and not the merits of the case. Intimidation is their Modus operandi.

Do as suggested in the post by QrizB and ensure that you don't have a black mark on your credit record.

FALCONTACK

Cardew said:

Did the Water company bill you before the case was passed to a Debt Collection Agency(DCA)?

However as they have passed the case to a DCA you are wasting your time in dealing with them about the matter; they are only interested in getting money and not the merits of the case. Intimidation is their Modus operandi.

Do as suggested in the post by QrizB and ensure that you don't have a black mark on your credit record.

as i was not living there so dont knew . but now they are saying they tried to contact me many times by sending letters . probably they sent bill as well but i am not sure 

should i send Prove it Letter to water company or debit collection agency ????

QrizB

FALCONTACK said:

should i send Prove it Letter to water company or debit collection agency ????

The "prove it" letter thread says to send it to the DCA. Read the thread carefully then follow the instructions there.

FALCONTACK

Hi folks as per your advise i send water company the Prove it letter , the following is the reply they have sent 

(( Just to point out we are not governed by the FCA, we are a utility company and do not report to them. At this stage I will not be following your request at the end of your email.))

(( Regarding the point you raised about the tenancy agreement as proof, we usually accept tenancy agreements from letting agents, private agreements are readily available and can be altered to suit the circumstances. Not that I am suggesting this of you, just explaining what the difference is.))

Can anyone explain what step to take now ????

Thanks 

 

QrizB

FALCONTACK said:

Hi folks as per your advise i send water company the Prove it letter , the following is the reply they have sent 

Is there a reason whay you sent the letter to the water company, not to the debt collection agency (DCA)?

Did you also send it to the DCA, and if so what have they said in reply?

dbks

FALCONTACK said:

...

Can anyone explain what step to take now ????

Thanks 

 

Hav you dobbed them in yet, as per the advice you were first provided in this thread a month ago?

FALCONTACK

QrizB said:

FALCONTACK said:

Hi folks as per your advise i send water company the Prove it letter , the following is the reply they have sent 

Is there a reason whay you sent the letter to the water company, not to the debt collection agency (DCA)?

Did you also send it to the DCA, and if so what have they said in reply?

Dear QrizB i sent the prove it letter to water company as i was dealing with them directly and they are the one who halted the DCA .since then DCA did not contacted me . my all communication is with direct water company