How the `F` do you get hold of Thames water

Excuse the title of this but I am at the end of the line trying to get hold of Thames water.  Apparently it is mandatory that I have a water meter - umpteen letters from them to ring and make an appointment for installation.
For weeks and weeks I have tried ringing them and can never get through.  I have left a message several times.....whilst waiting in the automated que a number is given to call and leave a message....  I have tried going to a website to book my meter installation but it just tells you to log in with no other link to register, etc......I despair, they are totally uncontactable.  Their last letter told me they will transfer me to a higher no access charge if i do not respond with 14 days.....which is now up as i cannot contact them.
Does anybody know  how on earth you contact these people.   Thank you!

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