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Billed for a property I've never lived in
Southern Water have recently tried billing me for a property in Southampton that I've never lived in (nor, indeed, ever lived in Southampton). They first billed me for this a year ago, and I explained to their customer services person that they had the wrong person and it was removed. It then appeared again on this year's…
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Anglian Water: Monthly payment booklet?
I've read you can opt for monthly instead of bi-annual billing and you get a payment booklet? This would really help me with budgeting. Is anyone on this option? How does it work?
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Long term water meter thoughts?
Hi all, Hope you are all staying well! ☺️☺️ I am a FTB and considering a water meter. To begin with there will just be two of us in a 3 bed detached, we feel this goes with guidance on who is most appropriate for water meters. We are wanting to stay in the property for approx 10/15 years so not just a couple. I feel that…
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Kitchen hot water tap low pressure
Currently have a gravity fed water system, asked a plumber to change the mixer taps in the kitchen. Bought taps suitable for a low pressure system. With the new tap the hot water seems incredibly slow compared with the old tap, it's literally half the rate of the cold tap. I measured the flow rates and the cold water tap…
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Is it strange for the managing agency to ask to see my water bills?
I live in an apartment complex where most apartments are managed by that company and I am one of the only ones who has setup my own accounts for water and gas (elec I will have to pay through them). Today they ask me to see proof of billing history between myself and water company, it seems strange? I mean that info is…
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Water Comparison - small business
Hi, does anyone know if there's a comparison tool (like Cheap Energy Saving Club) that will let you see water tariffs for businesses? I have a retail shop and have only just discovered I can choose my water supplier. Trying to compare tariffs is a minefield. I can't seem to discover the tariffs unless I either log on to…
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over charge
Hi i have recently moved to my studio and landlord is charging me £65fir water and the same fir gas every month. The property has 4 room which he has converted to 4 studios. I have asked him for the breakdown but he is refusing, need help.
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Ripped off
We moved into our house in 1991. There are 13 houses in the street, they were all built in the mid 1970s to house Firefighters at the local station. In 1993 the Fire Service sold off the houses. We have been paying our water rates in full since we moved in, a portion of the bill pays for "waste water, surface run off and…
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United Utilities
Hi everyone, We have had extremely high bills we are a family of 4 last year we were being billed for 880litres of a water a day now it's at 930 litres. I have tried to get my oh to take a meter reading a few times but there is so much water around the meter and I asked for it to be looked at but they are billing and I…
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Essex & Suffolk water got my meter reading wrong!
I was I Paris last week and got an email from Essex and Suffolk about my water bill. £140 pcm!!! My family has 2 adults and one 2-yeae old, that's it. Last year the bill hiked to £70, I knew it's was because of extension work we carried out. But regular use in Feb-Aug period has no way caused £140 pcm. For the first time…
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Bill for a rental property I left in 2013
I bought my flat in 2016 having lived in rental properties for about 10 years. Yesterday I received a Debt Collection Agency wanting me to pay my water bill. I checked my bank statement. the direct debits having been going through no problems. I thought the demand was a scam so I called the Water Board. they acknowledged…
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water bill after a water leak in a new build. should the builder pay?
Hello. i have recently had a water leak in a new build property that we have only been in for 6 months. this was located underneath the isolation valve under the sink and under the kitchen cabinets on the main water pipe into the new build property. this was on the pipe between the water meter and the isoaltion tap under…
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Section 24 Sewers/ Drains - blockage and responsibility
Hi, I have a blockage in my surface water drainage (roof water). My drains pick up water also from my neighbors property. I contacted DCWW who came out to take a look and they said that as the drains were surface water, they were my responsibility and probably lead to a soakaway on my property. After some digging, I have…
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Water meter v standard water rates
Hello, our monthly water bill is high, we had a water meter installed in 2015 and after recently reviewing our outgoings, we have realised our bills are more now than when on standard water rates. Therefore I contacted seven trent to ask to be changed over to standard water rates and we were told we could not change back.…
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Estimated bills
My husband died suddenly at the beginning of October and within a few weeks I notified the utility companies. The water company put the account into my sole name ( previously it was just in my husband's name) and using an estimated reading they set up a direct debit. Two days ago I received a call from someone at the water…
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Sewage advice
OK somewhat water related i couldn't find a more suitable forum area. (Admins please switch if you can) We are currently connected to a Septic tank. The problem as i understand it is we need to upgrade ours soon. What is frustrating is we are about 150metres uphill from the closest sewage point. Does anyone know of any…
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Rebate once meter fitted?
I moved in to a new flat in early March and requested a water meter to be fitted as the estimate was £840 a year and I am only there for four nights a week. I live on my own there so my bill should be much, much less. Because of Coronavirus, Thames Water have suspended metre fitting. I would like to have the bill…
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Outstanding Balance - Direct Debit
Hi, I am new to the forum so I am appreciative of any help that can be offered here. I am a customer of Thames Water for around 3 years now at my current address. I recently switched service providers for my electricity which prompted me to log in to my Clear Score account which I haven’t not done for so many years as it…
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Switching homes
Hi I will be moving g some things into the new house tommorow. I currently rent a flat. I may need water in the flat until I hand the keys back as I will have to come back and clean up. Can I switch now or wait until I hand keys back. Also will my bill go up or down as it’s just gone down this month by £10.
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Just wonder how we compare.
We have sewage with Anglian Water and Water comes from Essex and Suffolk Water. A band A property and would be interested in how much others pay for a band A property which is supplied with both water and sewage by Anglian Water. Suspect we are paying more as two companies involved but would love to know if we are or are…
