Refund if in credit

Hi everyone.  I've just logged on to my water account online and I'm just over £400.00 in credit!  I'm on a water meter and pay a set amount each month - £44.00 per month which I think is way too much but I've not really been bothered about it before.  However my last bill for the quarter was only £125.00.  On my last bill they had my payments down as being £44.00 per month until July 2021, which is when I assume my next bill will be.  By then I will have paid another £220.00  Has anyone been able to get a refund from the water company if they are in credit?  I don't want the whole £400.00 back as I know the payments go towards your next bill, but I don't want to be that much in credit either!  I am planning to give them a call anyway, I just wondered if anyone had managed to get a partial refund.
Tesco CC - £269.00.00/£750 
Virgin CC - £1,050.00/£2570.00 
MBNA CC - £825.00/£3360.00 
Emergency/Home improvements Fund - £0.00/£1000.00
Pay All Your Debt By Xmas 2021 Number 60 - £2144.00/£6680.00

https://forums.moneysavingexpert.com/discussion/6233334/paddingtons-debt-free-journey#latest

Comments

  • freesha
    freesha Posts: 338
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    Yep, just call them. They'll be able to work our roughly how much you can have back and still have enough to cover the next bill.
  • wild666
    wild666 Posts: 2,100
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    They should refund you at the end of the tax year before they produce the next years' bill. YW credited me £75 last year and reduced my monthly payment to £11, Im expecting another refund this year as I've used even less water than last year.
    Someone please tell me what money is
  • Paddington75
    Paddington75 Posts: 108
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    Thanks both, I rang them and they said to wait until the next bill which apparently is due in April, then if the account is still in credit (which it will be!) then I can ring for a refund.  He didn't offer to lower my monthly repayments but I've done that myself online  Actually when I went through the process of amending the direct debit it suggested a monthly payment of £21.50 so I've gone with that.  I was tempted to cancel the direct debit altogether as with being £400.00 odd in credit that surely wouldn't be far off being nearly a whole year's worth!
    Tesco CC - £269.00.00/£750 
    Virgin CC - £1,050.00/£2570.00 
    MBNA CC - £825.00/£3360.00 
    Emergency/Home improvements Fund - £0.00/£1000.00
    Pay All Your Debt By Xmas 2021 Number 60 - £2144.00/£6680.00

    https://forums.moneysavingexpert.com/discussion/6233334/paddingtons-debt-free-journey#latest
  • pokora
    pokora Posts: 189
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    Are you sending regular meter readings ?
  • Good point @pokora, you don’t need to wait for them to come read the meter @Paddington75 as you should be able to submit your own reading online. 

    For water I tend to do this every couple of months so I can keep an eye on it.
  • Hi, sorry for late reply.  No I don't take meter readings.  The water company read the meter twice a year and issue bills based on that every April and October, and adjust the direct debit accordingly.  However I can log into my account online and adjust the direct debit amount myself which is what I did.
    Tesco CC - £269.00.00/£750 
    Virgin CC - £1,050.00/£2570.00 
    MBNA CC - £825.00/£3360.00 
    Emergency/Home improvements Fund - £0.00/£1000.00
    Pay All Your Debt By Xmas 2021 Number 60 - £2144.00/£6680.00

    https://forums.moneysavingexpert.com/discussion/6233334/paddingtons-debt-free-journey#latest
  • You can still read your own meter and submit them through your online United Utilities account if you wish to. They are my water supplier and this is what I do in between their meter readings.

    I do it for my own peace of mind as I like knowing the account is up to date but I’m guessing the majority of their customers will stick to every 6 months.
  • pokora
    pokora Posts: 189
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    Forumite
    Not the only reason, is good to check regularly to avoid skyhigh bills due leaks.
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