Shared supply after meter in block of flat

1.1K Posts


in Water bills
Hi,
I have been living in the same flat for many years. I was always a bit surprised by the water bills, as I am fairly careful with water.
Fairly recently, Thames Water had to replace my meter and they installed a smart meter, reporting usage every day.
I went away for several days, and meter was still reporting up to 250 litres of water being used, which was of course not right and not consistent every day either (so not a leak).
I contacted Thames Water, they sent a technician (after months of escalations) and couldn't find any leaks nor an issue with the meter.
I went away for several weeks recently, and decided to cut off water outside of the flat. Water meter stayed at 0 every day, but a neighbour complained that they had no more water in their bathroom.
Basically, I have been paying for another flat bathroom water for many years, and they have a larger household. There have been three tenant families since I have moved in.
Thames Water said that, as it's after the meter, not their responsibility. I don't think we will be able to change the building internal plumbing to fix the issue, as pipes disappear into walls. Thames Water said being put on an unmetered tariff is no longer an option either.
What could be done?
I have been living in the same flat for many years. I was always a bit surprised by the water bills, as I am fairly careful with water.
Fairly recently, Thames Water had to replace my meter and they installed a smart meter, reporting usage every day.
I went away for several days, and meter was still reporting up to 250 litres of water being used, which was of course not right and not consistent every day either (so not a leak).
I contacted Thames Water, they sent a technician (after months of escalations) and couldn't find any leaks nor an issue with the meter.
I went away for several weeks recently, and decided to cut off water outside of the flat. Water meter stayed at 0 every day, but a neighbour complained that they had no more water in their bathroom.
Basically, I have been paying for another flat bathroom water for many years, and they have a larger household. There have been three tenant families since I have moved in.
Thames Water said that, as it's after the meter, not their responsibility. I don't think we will be able to change the building internal plumbing to fix the issue, as pipes disappear into walls. Thames Water said being put on an unmetered tariff is no longer an option either.
What could be done?
0
Latest MSE News and Guides
Childcare budget boost
More support for children from nine months and those on Universal Credit
MSE News
Replies
I guess you could try a claim against the landlord of the other property, for taking your water, but without knowing exactly how the OP got into this situation (and without having spoken to the landlord in question) I'd be reluctant to try it.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 28MWh generated, long-term average 2.6 Os.