Trying to understand water bill
in Water Bills
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I was put onto a 12 month payment plan (total amount £276) of £23 starting on 4 November 2019 and ending 4 October 2020. But on Friday I received an email giving me an estimate (which was accurate) of my readings and saying that the outstanding amount of £196 would be normally paid with my £23 direct debit up to and including June 4. Then the balance seems to be coupled with a new 12 estimation of my usage at £366.92. My direct debit, from July 4, will be £49.
Surely Thames Water should let me old 12 month payment plan run its course and then start a new one in November? It feels as though I am paying for half a legacy plan and a new one at the same time. Another issue I have will managing this is that for most of the year I am a single occupant, but during this period of lockdown have had a relative staying with me and we have used a lot more water.