Billed for a property I've never lived in
in Water Bills
4 replies 107 views
Southern Water have recently tried billing me for a property in Southampton that I've never lived in (nor, indeed, ever lived in Southampton). They first billed me for this a year ago, and I explained to their customer services person that they had the wrong person and it was removed. It then appeared again on this year's bill. This time, they have placed the burden of proof on me to show that I have never lived there; Kafka would be proud of them. I initially consented and provided a copy of my tenancy agreement for the period in question. Now, not only do they say they don't have that, but are now demanding copies of my council tax bills going back 12 years to prove where I lived, although by their own admission that proves nothing as you could be responsible for more than one property as they stated when I gave them my previous addresses to show where they'd been billing me in the past. They say that they have to demand this information as they have a call on record from my grandson saying that I was responsible for this place - of course, I have no children and certainly no grandchildren.
Can I just tell them to get stuffed? It's a lot of palaver for me to procure and provide this information for an obvious error on their side, or am I somehow obligated to provide this? Surely the onus should be on them to prove that I did in fact live there, and that they should have signatures, bank records etc. on their end?