ONE DAY LEFT to add your questions before the Forum 'Ask An Expert: Energy' event ends. Our expert MSE Andrew will answer some from Wed afternoon

Thames water bill went up after meter installation

AlainRossi Forumite Posts: 1 Newbie
Hi, how can I have Thames water, reducing the price of water usage. My bill went up from £23 to 69 monthly… for the past 5 month I have been living by be self as my family needed to go for health issues… I have contact them and ask how they come up with the price tag ( £???x Lt= amount to pay ), there are not other providers so are free to sting customers, but they said that they will not change the price. Thank you 


  • Cardew
    Cardew Forumite Posts: 29,014
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    edited 9 June 2021 at 5:02PM
    Welcome to the forum.
    There is no way a single metered customer with Thames water will have £69 monthly water bill.
    Presumably the meter was fitted compulsorily?
    Were you in arrears on your account prior to having the meter fitted?
    If you read the meter and go to the Thames website you can work out exactly how much your bill will be since the meter was fitted - for your area of Thames water.
    If you are certain that £69 is too much, you don't have to pay by direct debit and you can pay on receipt of the bill every 6 months; but you will have to pay off any arrears straight away.

  • QrizB
    QrizB Forumite Posts: 11,444
    10,000 Posts Second Anniversary Photogenic Name Dropper
    Cardew said:
    There is no way a single metered customer with Thames water will have £69 monthly water bill.
    It's possible that @AlainRossi has a leak somewhere on his property that wasn't previously spotted? Otherwise I agree, I don't see how a single-person household can get through something like a cubic metre of water a day. We're a household of four and use less than half that.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
  • Brie
    Brie Forumite Posts: 7,427
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I can't see anything that explains the actual set up of the property but if this is for a flat then perhaps the bill is for the whole building or at least some of the other flats or business underneath?   
    "Never retract, never explain, never apologise; get things done and let them howl.”

    2023 £1 a day  £553.26/365
  • freesha
    freesha Forumite Posts: 322
    Part of the Furniture 100 Posts Name Dropper
    Sounds like the meter was fitted on a leak. Do a flow test to rule a leak out, then call the water company
Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 171K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards