MSE News: Water firms upping direct debits of metered customers due to increased lockdown use

MSE_Chris MSE Staff Posts: 196
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MSE Staff
Households with water meters should check their bills as many firms are upping direct debits due to higher use during lockdown...
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'Water firms upping direct debits of metered customers due to increased lockdown use – check NOW if you're overpaying'

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  • Dolor
    Dolor Forumite Posts: 7,592
    1,000 Posts Third Anniversary Name Dropper
    edited 25 May 2021 at 6:40PM
    This seems to be a bit of a none story. My account is with Severn Trent and they only review my monthly payment every 6 months when a meter reading is taken. Being locked in for months will inevitably lead to higher water bills as there will have been an underpayment for some months. I am not sure what the MSE team expect water companies to do? 

    It is most certainly not overpaying. If the DD has been set too high, then there will be a credit on the account after 6 months and the next 6 months of DD will be reduced.
  • freesha
    freesha Forumite Posts: 322
    Part of the Furniture 100 Posts Name Dropper
    Yep, complete non-story. Customer home more = more water usage = bills go up = DD payments are more.
  • Cardew
    Cardew Forumite Posts: 29,014
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    If the OP had said 'check if you are under-paying because of higher consumption ---- ' it would have made more sense.

    I can't think of any reason why possible increased consumption would lead to 'overpaying'.
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