MSE News: Thames Water takes payments from customers early in direct debit blunder 14 April 2021 at 10:48AM in Water bills 1 reply 44 views

MSE_Petar

Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error". If you've been hit by bank charges as a result, you can get a refund but you'll need to ask for it – we've full help below.

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'Thames Water takes payments from customers early'

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Peter999_2

They took the payment 1 day early?     Hardly a disaster.