Are refunds for overcharges time barred?

ariannadp

I have recently found out that I could have been on a lower tariff from thames water ( single occupant) as no meter.
the tariff will be much cheaper monthly. TW says I am entitled to a refund. Is there a time bar? Or can this be for all the years I have been with them on the incorrect tariff? Thanks

Cardew

Welcome to the forum.

The only way you can get a single occupant tariff is with an assessed charge. To get this assessed charge you must apply for a meter and TW cannot fit a meter; this often is the case in flats.

There is no provision for a refund or backdating in the regulations other than backdating to the date of your application for a water meter.

https://www.thameswater.co.uk/media-library/home/help/billing-and-account/understand-your-bill/charges-schemes-2020-21.pdf

'Notice to pay the assessed household charge (7) (a) This sub-clause applies where Thames Water has advised the consumer by letter that they have not fitted a meter because it is not reasonably practicable to do so, or because it would involve unreasonable expense.'