Water Supplier Doesn't Have Our Address On Record - No Bill So Far
edited 16 April at 11:36PM in Water Bills
6 replies 101 views
So at the beginning of March, we moved into a new flat. We were told by the letting agent, and the landlord that the water supplier was Severn Trent, and water.org find your supplier tool confirmed this. However, when I tried to set up an account at the beginning of the month, our address wasn't listed. So I contacted them and they said our address wasn't on their system. They said they couldn't do anything and suggested I wait a couple weeks to see if I get a bill or one of those 'to occupier' letters. However more than a month later and we've received no letter or bill. We sorted everything else out just fine (Energy & Council tax) it's just the water that we can't seem to get a handle on. The address is a complicated one as we don't technically have a house number. We're above a shop sort of tucked away behind more shops so our address is along the lines of 'flat 1, rear of 8, example road' and from letters we found when moving in we know it has also been known to be listed as 'flat above unit A' but neither of these are listed on Severn Trent's website. I have a coworker who doesn't pay water, as when they tried to set it up, they discovered their supply wasn't connected direct to the mains, but was connected to the supply of the salon below them so basically the salon was paying their water and the landlord (who owns the entire building) just told them to leave it like that. We think this might be the case for our flat and I've emailed the landlord to find out for sure, but I was wondering if anyone else has had a similar situation or can offer any advice on how to sort this? I don't want to get a year down the line and then get slapped with a massive water bill.