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Thames water wrong bill
in Water bills
15 replies 1.5K views
We have had normal usage of water in our house for 4 years.Suddenly I saw a bill from TW 3 times more than expected and that too based on actual reading. I kept on asking TW to check for any leakage but they didn't send anyone for months. Looks like meter reader wasn't able to locate the water meter as I have moved the house stone to a different location (where water meter was supposed to be) and meter reader sent some very high and arbit reading to TW and they generated the bill stating that it's actual read. I tried my best and in between and got every thing checked from plumber and builder to spot any leakage. But today when I was able to locate the meter I could see that my current reading is even lesser than what was read as ACTUAL reading 8 months back. Please let me know if I am eligible for any compensation as I have spent lot of money in identifying the leak which wasn't there and cause lot of mental frustration, time and energy.
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