Southern Water to give customers a share of £123 million over serious failures - MSE News

Former_MSE_Stephen_B
Former_MSE_Stephen_B Posts: 76
First Anniversary First Post
MSE Staff
edited 26 June 2019 at 4:15PM in Water bills
Southern Water is to pay £123 million back to customers following an investigation that found the company had shown "scant regard" for the environment and deliberately acted to deceive its customers...
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'Southern Water to give customers a share of £123 million over serious failures'
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Comments

  • Seems that a large number of dumped customers in Sussex are set to miss out. Late last year Southern transferred Sussex customers to South East water, so only those that are current customers in 2021 will get the refund, it just compounds the local disquiet after the announcement of 200 redundancies in Worthing
  • It is an online claim , For more details and how to make a claim search for
    making-amends southernwater

    No details yet for deceased customer's families or their executors

  • reefer37
    reefer37 Posts: 89
    First Anniversary First Post
    Forumite
    South east water only took over the billing side. So you get one bill for drinking water and waste water. Southern still provide the sewage element so you should still get the rebate
  • Very confusing who is going to get a refund. My current bill came with a stuffer directing me to the website, which appears to say that I needed to claim a refund for 2008 to date, and the closing date was September 2020! A refund will be automatically applied to my bill for this year. If I did have to make a claim in respect of the past 12 years, it feels unfair they did not tell me.
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