
3 posts

in Water Bills
I have been having trouble with severntrent, I think my bills are too high, I live in a 3 bedroom mid terrace by myself. I'm paying £48 a month over 12 months. I have rung multiple times saying it can't be right, and each time they come up with a different excuse from its to do with the year my house was built or the street I live on. How many people live in my house, how much water I use whatever the excuse they all say they can't reduce my bill unless I go on a meter which I cant have currently because I share my water main with my next door neighbour. I have talked to both of my neighbours one pays £27 a month over 8 months and the other pays a yearly fee of £130. Obviously I am paying alot more, is there anything I can do?
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Also with ST and we went on a meter about 3 years ago, about £420 ish we paid annually then, around £24 per month set DD now. So worth pursuing.
https://www.ofwat.gov.uk/households/your-water-bill/unmetered/
It’s a set figure that is nothing to do with number of occupants or the amount you use. Severn Trent don’t have any discretion to change it.
May be worth a look - you can apply via - www.bigdiff.co.uk
Hope this helps