OVO

JEP169

Just switched back to OVO since their latest tariffs are now comparable with other large suppliers and my previous experience was of excellent customer service. Very disappointed that latest customer service is poor. Gave me three separate dates for my Smart Meter (which they installed originally)to be connected and operational and met none of them. The latest is that the Smart Meter is working and sending readings but their system is unable to process them. They are unable to give a date when it will be fixes.

They have acknowledged their poor service by agreeing to credit my account to the tune of £25 if I suspend the complaint (I took the money!). That is something. 

Unlike past experience they are taking several days to respond to emails. Not good but let us hope it is sorted soon.

Mister_G

I didn't know that OVO did water.

Perhaps this should have been posted in the "Energy" section?

KittenChops

JEP169 said:

Just switched back to OVO since their latest tariffs are now comparable with other large suppliers and my previous experience was of excellent customer service. Very disappointed that latest customer service is poor. Gave me three separate dates for my Smart Meter (which they installed originally)to be connected and operational and met none of them. The latest is that the Smart Meter is working and sending readings but their system is unable to process them. They are unable to give a date when it will be fixes.

They have acknowledged their poor service by agreeing to credit my account to the tune of £25 if I suspend the complaint (I took the money!). That is something. 

Unlike past experience they are taking several days to respond to emails. Not good but let us hope it is sorted soon.

Re the bit I've bolded above - I've assumed that they made appointments but didn't turn up?

If so, have a look at this link:
https://www.ovoenergy.com/help/guaranteed-standard-of-performance-gsop

I wonder if the £25 they credited your account with means they're now not liable to pay out though?