Haven't had a bill in 20 months.

Tombyrne500

Hi all, 

Can someone please give me some advise?

I moved into a new build house Jan 2021. The first thing I did was contact all the utility companies to set up direct debits. All good until I contacted Thames Water and I was told my house didn't exist. I was told to call back in a few weeks which I did only to be told the same thing. I then rang back every week for 6 months and was given all sorts of excuses why they couldn't find my account. By this time we were well into Covid lockdown and I couldn't even get hold of anyone so I just stopped ringing. I contacted the house developer and they sent me a copy of the email with the meter reading, that they sent Thames Water on our exchange date, so there is a record of us moving in. 
I'll be honest I have stuck my head in the sand a bit, which I now regret. I also regret not contacting Thames Water by email as I don't have a paper trail.
I'm now worried I'm going to get hit with a massive bill. 
I am going to contact them again soon but I need to know what my rights are in regards of a fair way to pay off the last 20 months. Do I have any rights??
Can anyone give me any advise Please?

Many thanks in advance,

Tom 

Robin9

Before you ring them read your meter.  Then Thames will be able to tell you how much you owe - ask for a payment plan.   Hopefully you've been putting aside some money ready.

I f they still don't recognize your property tell them you will be making a complaint. If that doesn't bring a result put the complaint in writing

Cardew

You should have no difficulty in getting a payment plan.

I suggest, if you do not get any satisfaction from Thames Water, that you contact the Consumer Council for Water http://www.ccwater.org.uk/

Tombyrne500

Thanks guys, really appreciate your advice 👍

BeerSavesMoney

Have you tried giving them the meter serial number or sending them a photo of it to see if they can locate you that way?