Thames Water FreeWater Charge on Bill

reset1

I am on a water meter and there is an estimated 'FreeWater' Charge on Thames Water bill as shown below. Anyone else seen this on their bill and know what is means? 

MattMattMattUK

reset1 said:

I am on a water meter and there is an estimated 'FreeWater' Charge on Thames Water bill. Anyone else seen this on their bill and know what is means? 

Can you post a screenshot? I am with Thames Water but do not have a "Freewater" charge or estimate anywhere on my latest bill which was on 1st Jan.

reset1

Thanks @MattMattMattUK just updated with pic

MattMattMattUK

It does look a bit weird, though I cannot see it on any of my bills it is also in a different format to mine as well, regardless of where I look on bills or their site. Sorry, no idea on that one other than to contact them and query it.

reset1

MattMattMattUK said:

It does look a bit weird, though I cannot see it on any of my bills it is also in a different format to mine as well, regardless of where I look on bills or their site. Sorry, no idea on that one other than to contact them and query it.

Have contact them so just waiting for them to come back. with answer