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Thames Water delaying water meter
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SW4_MSE
Posts: 1 Newbie
in Water bills
Thames Water installed our water meter in January 2022, but it still hasn't been activated. I contact them every 1-2 months and they tell me someone will be in touch in 10 working days but nothing has happened. The consumer council for water bill estimator suggests we could be saving £300+ a year by switching to a meter - how can I force Thames Water to activate the meter? Is there any recourse for compensation?
Thanks!
Thanks!
0
Comments
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To be clear, are they still charging you (and you're still paying) for RV?0
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Two things to do
1) Read your meter and give the reading on line - that will generate a new bill (and refund)
2) Follow their complaints procedure - don't bother with CS
Never pay on an estimated bill. Always read and understand your bill0 -
If the meter has been installed, then what activation does it need?Life in the slow lane0
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