Thames Water delaying water meter

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SW4_MSE
SW4_MSE Posts: 1 Newbie
in Water bills
Thames Water installed our water meter in January 2022, but it still hasn't been activated. I contact them every 1-2 months and they tell me someone will be in touch in 10 working days but nothing has happened. The consumer council for water bill estimator suggests we could be saving £300+ a year by switching to a meter - how can I force Thames Water to activate the meter? Is there any recourse for compensation? 

Thanks!

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  • freesha
    freesha Posts: 344 Forumite
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    To be clear, are they still charging you (and you're still paying) for RV?
  • Robin9
    Robin9 Posts: 12,109 Forumite
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    edited 8 July 2023 at 7:55AM
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    Two  things to do

    1) Read your meter and give the reading on line -  that will generate a new bill (and refund)

    2) Follow their complaints procedure -  don't bother with CS




    Never pay on an estimated bill
  • born_again
    born_again Posts: 14,480 Forumite
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    If the meter has been installed, then what activation does it need?
    Life in the slow lane
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