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Water bill liability
Hi MSE, Hoping someone can advise me with a water bill. I have an assured tenancy agreement with a housing association since year 2000. It states water and sewerage charges are part of the weekly payments for the property. I do not have a water meter, I believe it is a shared system between our block of flats. I have this…
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WATER METER
Can anybody kindly offer some clarification regarding water meters. We moved into a new property March this year, the property is a new build 3 years old and has a water meter, I have made contact with United Utilities and requested we pay not metered but pay a standard amount as we did in our previous home. UT inform me…
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Southern Water to give customers a share of £123 million over serious failures - MSE News
Southern Water is to pay £123 million back to customers following an investigation that found the company had shown "scant regard" for the environment and deliberately acted to deceive its customers...Read the full story: 'Southern Water to give customers a share of £123 million over serious failures' Click reply below to…
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Incorrect water meter reading led to huge bill
Hi, I'm hoping that someone can help... I received a phone cal today from South Staffs Water telling me we are about to receive a large bill due to an error on their part. We moved into the property last year (nov 26th) and submitted a meter reading the day after. Apparently the water company then completed their own…
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Water bill in my name?
My partner deals with paying all the house bills...I moved into my current property over 1 year ago from a previous property I was renting. But I recently received a themes water bill in my name (the address was written strangely) it had my previous address on letter and letter said that I owe themes water money even tho I…
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Is it my responsibility?
Hi I have a problem as my local water company have said that I am responsible for a water leak. It turns out that my stop valve is in a different road and 5 houses away and they have been incorrectly billing the house it’s outside for its consumption. The home owner queried it and they have now uncovered it’s not their…
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EBICO - tariffs August 2020
Would anyone happen to be able to tell me what Ebico's standard electricity tariffs were, during August 2020 - day use, night use, standing charge? Fingers crossed!
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Damaged/covered water meter help
Hi All, Me and my partner have bought our first house in December last year (2019) we had the driveway extended over the grass, however the "company" that did the drive did not do what we had asked them for (resin bond) and instead done tar and chip (did not know until recently). They did it in one day while I was at work…
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Submerged water meter
After a long lengthy text I just want to know are water meters meant to be
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166% Increase in Water Bill!!
After a year of paying a monthly water bill of £48 a month we have just received a bill from Anglian Water informing us that they will be increasing our monthly payment to £128 from January. That is a 166% increase. There are no leaks, we useless water than a year ago because there are less people living in the house. We…
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Sewerage, meter : what happens next time, if you already used up your one-off leakage allowance?
Good evening. I am looking into what happens if you have a water leak when on a meter. It seems you can request a one-off usage allowance, so you are hopefully let off the cost of the excess use, for one tiime only. Our bills have a water charge and a sewerage charge. So, what would happen if you had a water leak a second…
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Paying for water which you can't access
We bought an old school 3.5 years ago which we are converting into a house and which was sold to us as being without services as the services had come into the property via an old boiler house which was demolished when the new school was built. The property had been empty for 12 years when we bought it and we've never had…
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Are refunds for overcharges time barred?
I have recently found out that I could have been on a lower tariff from thames water ( single occupant) as no meter. the tariff will be much cheaper monthly. TW says I am entitled to a refund. Is there a time bar? Or can this be for all the years I have been with them on the incorrect tariff? Thanks
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Does my bill look right?
Hi, I've just got my latest bill, tried querying it with Severn Trent but it seems the advisors there aren't that great (perhaps I'm just unlucky with the ones I tend to get 😂) Anyway this is a 6 monthly bill The waste water part is the bit I'm concerned about because after looking in their charges booklet I think I should…
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CLEAR BUSINESS REVIEWS - DON'T REFLECT MY EXPERIENCE AND RESEARCH
Hi Everyone, I'll try to keep this story as short as possible. I run a tiny business in Scotland, and 4 years ago I decided to lease a small office (about the size of a double bedroom) so I could get away from the house and all the noise that comes with it! Within a year I was sent a letter by "Clear Business" stating that…
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THAMES WATER HAVE TRIPLED MY BILL
Just wondering if anyone can answer this. Received my bill today and despite ending the year in Credit by £75 with my current Direct debits of £29m. Thames Water have decided to 'Estimate' my bill for next year as being 3 times what it was this year, and have upped my Direct Debit by £30pm to £59pm!! How can they do this?…
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Got a letter from southern water 5 years after my dad died
Hello I am looking for some help as I received a letter from southern water 5 years after my dad passed away . They are saying he is in debt but we sorted all bills out when he died so I am in shock about this I don't live in that house since the day he died and moved to new city but they sent it to my current address. I…
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Thames Water underestimate bills resulting in lump sum at end of tenancy
Hi all, Looking for advice. A friend has been charged a lump sum of £511 from Thames Water. They recieved this months after moving out of their flat, because a new meter reading was supplied by the new tenants, and it showed that Thames Water had been underestimating their water bill (was £180 should have been £307) for…
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Thames Water price increase
We were paying £ 19 a month for 2 people in a 3 bed house.
TW puts my bill up to £25 a month without telling me. That’s almost a third
price increase ! No extra people in the house no extra wate being used. I had
to find this out by casually looking at our bank statement online. So I rang them up & they were surprised I…
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New build sewerage charges
We live on a Taylor Wimpey site in Devon. We've been paying for sewerage since we moved in in 2017 but it now turns out some residents are not being charged. One resident has been told that there will be no charge until the site is finished. Is this true? Clearly some people are saving 100's of pounds.