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Billed twice in 4 months?
Good afternoon, I recently had a problem with water, without it for days. Due to this I was due compensation. When my neighbours received their compensation and I hadn’t, I queried it with United Utilities. I was told it was because I was in arrears. I didn’t think I was. Granted, a few years ago I was on a payment…
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immersion heater
I have an electric immersion heater which I’m only putting on now three days a week for 2.5 hours. I was wondering if this was the most economical way to use the heater. The heater has two elements top and bottom. Would it be better just to use the boost feature which I think just heats the top part of the tank or should I…
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Ongoing issue with Castle water - backdated charges
I used to be a Thames Water customer for the water supply to my stable yard/water trough and then my account was sold to Thames Water. I have been keeping animals on this land for 20+ years so I know what the water usage is likely to be. There was an issue with a meter, which was subsequently replaced, then there was a…
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Why are we paying surface water drainage?
Why are we paying this when there's been no rain for weeks? Is there any way to get a partial refund does anyone know?
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Hosepipe bans
It does seem strange that when this comes around every year probably from now that the targeted area is the small 2% with a hosepipe ban.
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My water bill have gone up 5 fold ?
Hi Just received a letter from aglian water stating I'm using alot more water.... you'll now pay £98 , you previously paid £19. Is there anything I can do about this? We haven't used anymore in my opinion. We are a family of 5 living in a rented house and are starting to struggle financially.
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Unmetered water when bans kick in
With the talk of hose pipe bans etc being introduced and in some areas already happening do those like myself at a £80 a month unmetered property get any kind of reduction? I read today this dry weather could stretch to October so I could be looking at a few months of limited use. Although I do not waste water and a meter…
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Soakaway if living in flat
Any advice on how to check if your apartment block has a soak away, or is it unlikely?
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Thames Water has more than doubled my bill, why?
I live in sheltered housing and paid my water bill to Hammersmith and Fulham Council at a cost of ££178.36 A YEAR to 2021 when Thames took over and billed me an estimated charge of £409.89 for 2021-22, I expected this would be adjusted at the end of they year as it was 'estimated'. Not so, the charge of £409.89 remained…
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Save Water and Money
My Tip. If you have a water meter fitted. If like our house you have to run off cold water before it comes through hot, saving that run-off can save you money on your bill in two ways. One in Supply and two in sewerage charge. in my case 3 litres of water was wasted every time hot water was needed. So now I collect it in a…
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Water reading dates and billing query
Hi, I've flagged this issue with my water company, but wondered if MSEs may be able to help. At the beginning of July I saw our water meters including mine being manually read by their employee. I logged on recently and noted the billing date is for the end of July. My concern is I am being charged for a usage reading on X…
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United Utilities issues and debt chasers
I temporarily moved into my partners flat and setup a DD for the water as there previously wasnt one. Moved into our own house 8 weeks later. Rang up to have it transferred over instead it seems like they created a new account and removed my access to the online portal. A year later I get 2 texts saying I have outstanding…
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Water Bill caused by incorrect initial reading
My boyfriend has just received a bill for £1300 for water in his flat he moved out of , and started renting out in February. I suspect it has been caused by an incorrect initial meter reading. Is there anything he can do? It’s a 1 bedroom flat and he had been paying £28 per month for the first few months which was then…
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anglian water increase
just billed myself online 6 monthly and 16 dr was paying 31pm they wanted to increase to 53pm I have changed it to 43pm are the increase going to be above 20% this year does anyone know Thank you
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Affinity Water - County Court Business Centre - Water Bill - HELP !
Hello folks,Almost all our home bills go out via a direct debit, its simply to avoid missing any bills. But ironically we recevied a ''Claim Form'' from ''County Court Business Centre''.I didnt know if this was a genuine letter but having searched online, it appears they are genuine, so this is not a hoax. I am angry and…
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Water Meter Not Present, But United Utilities Claim There was One
I bought and moved into a house at the end of last year that was sold without a water meter, the paperwork stated one was not fitted and there isn't one on the property. After a couple of months, UU started calling me about a water meter not giving readings and I questioned them, stating there isn't one. They're adamant…
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Water Rates Overcharging
Hi I am a business customer with Waterplus, I just moved to Everflow and saved about £200.00 a year. They want to do an audit to see if I have been overcharged, they charge 50% of anything being reclaimed over the past six years. Call me stupid but shoudn't I be able to find out if I have been overcharged on my own ?
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Two MoneySavers reclaim £1,000+: How to check and challenge incorrect water bills
Two MoneySavingExpert.com users have secured refunds and compensation worth thousands - and reduced their waste water bills - after arguing their bills should have been lower as their homes aren't connected to public sewers. Here's how others in England and Wales can maybe do the same... Read the full story here: Two…
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Debt Collectors chasing a time-barred debt
Dear Forum Users, I’ve already posted this on the consumer rights forum this morning but love have been advised to post it on the Water Bills Forum so my issue is more focused. “I’m trying to reach out in the hope someone can help in what’s now become a very distressing situation. Basically, I’m being intimidated,…
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water pressure low
sorry did not know where to put this, but my father has dementia his carer and myself went to shower him this morning but water was cold, the water company have told us there is low water pressure in the area and the water runs very slowly, would this effect the hot water temp on his shower? Its run off electric and when…
