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Follow on from check your utilities now post
I checked my mother's Thames Water account. Sure enough she was in credit by over 100. While this was refunded promptly, the person taking the call tried to up her direct debit from £14 to £33. It took some persuading to get her to leave it at £14. I will be checking monthly for mum from now on. Obviously we will be sure…
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Leaving owners lied about the water meter amount, 3 months later I get a bill. It's massive!
We moved into our new flat at end of June this year. Previous owners had been there 6 years (it was a new build)To be honest, we had a fractious relationship with the previous owner, which is relevant to this post. When we moved in, the estate agent asked for the water meter readings so the previous owner could let Thames…
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Issues with waterbill at business/industrial property
I suspect I have an incorrect bill and phoning the company really doesn't help much as they swear blind everything is in order and I need to pay it but I don't know how to get evidence that it's either correct or incorrect. I rent an industrial unit, it's the size of a double garage at 600Sqft. We use it to restore some…
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Insurance covering water loss
Hello. I am with Affinity Water. Around 10 years ago there was a leak under our driveway that we only became aware of when a bill for £34000 arrived! Affinity fixed it and cancelled the bill. 2 years ago we had a problem internally and also a bill for around £500 was cancelled. Affinity say that we are allowed 1 internal…
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How much water (in litres) do you use?
So, Family of 4 here, with 2 pre teenage boys. for the past couple of months we have been using 940 litres a day according to metered readings. Use the washing machine maybe twice every 3 days, cook most nights. Does that usage seem reasonable? Must admit i was a little shocked with such a high daily number.
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Cut to water bills
I live in a park home on a residential site. My water bill is included in my ground rent. How or will any discount be provided for us in the next year's water bill as is being currently discussed.
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Surface water rebate 6+ years
Hi, has anyone had success claiming more than a 6 year rebate for being charged for surface water disposal? We have recently received a 6 year rebate as we realised that we have a soakaway. When I checked my paperwork from when we bought the house (from new), there was an Anglian Water letter stating that the developer…
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I pay when I get bill (6 month) last 3 months DD was put in place at the total yearly cost.
So my water bill come to me vie e-mail for 6 months water used between £52 > £43 bill payed up to Aug 2022. I phone them and pay them by bank card as I always do. My account is £212 in credit. The water compony had set up a DD each month for £85 with out (a) informing me (b) getting my signature (c) with no explanation or…
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Advice please on water pipe repairs on my property
Hi everyone, I've received a letter from Severn Trent Water saying they're sending someone round to fix a leak on my property and I'll be responsible for the cost! I understand that this may well be the law, but... things are complicated by the fact that there are 4 of us in a row of terraces that share a supply. I'm the…
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Thames Water haven’t set up my account
Hi there. in 2020 I moved into a new build house and dutifully reported the move to Thames Water. After a few months I realised that they were no longer taking any payment out of my account and contacted them to ask what was happening. They couldn’t find my address although could see that I had sent them change of address…
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Landlady won't have work done to enable a water meter to be installed
Hello, I recently moved into a rental property and asked the water company for a meter to be installed. They sent a plumber who did a survey and told me that the property has no internal stop tap (only an "isolation valve"), and that I need to ask my landlady to have the back of a kitchen cupboard cut away to make room for…
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Billed twice in 4 months?
Good afternoon, I recently had a problem with water, without it for days. Due to this I was due compensation. When my neighbours received their compensation and I hadn’t, I queried it with United Utilities. I was told it was because I was in arrears. I didn’t think I was. Granted, a few years ago I was on a payment…
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immersion heater
I have an electric immersion heater which I’m only putting on now three days a week for 2.5 hours. I was wondering if this was the most economical way to use the heater. The heater has two elements top and bottom. Would it be better just to use the boost feature which I think just heats the top part of the tank or should I…
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Ongoing issue with Castle water - backdated charges
I used to be a Thames Water customer for the water supply to my stable yard/water trough and then my account was sold to Thames Water. I have been keeping animals on this land for 20+ years so I know what the water usage is likely to be. There was an issue with a meter, which was subsequently replaced, then there was a…
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Why are we paying surface water drainage?
Why are we paying this when there's been no rain for weeks? Is there any way to get a partial refund does anyone know?
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Hosepipe bans
It does seem strange that when this comes around every year probably from now that the targeted area is the small 2% with a hosepipe ban.
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My water bill have gone up 5 fold ?
Hi Just received a letter from aglian water stating I'm using alot more water.... you'll now pay £98 , you previously paid £19. Is there anything I can do about this? We haven't used anymore in my opinion. We are a family of 5 living in a rented house and are starting to struggle financially.
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Unmetered water when bans kick in
With the talk of hose pipe bans etc being introduced and in some areas already happening do those like myself at a £80 a month unmetered property get any kind of reduction? I read today this dry weather could stretch to October so I could be looking at a few months of limited use. Although I do not waste water and a meter…
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Soakaway if living in flat
Any advice on how to check if your apartment block has a soak away, or is it unlikely?
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Thames Water has more than doubled my bill, why?
I live in sheltered housing and paid my water bill to Hammersmith and Fulham Council at a cost of ££178.36 A YEAR to 2021 when Thames took over and billed me an estimated charge of £409.89 for 2021-22, I expected this would be adjusted at the end of they year as it was 'estimated'. Not so, the charge of £409.89 remained…
