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Refund if in credit
Hi everyone. I've just logged on to my water account online and I'm just over £400.00 in credit! I'm on a water meter and pay a set amount each month - £44.00 per month which I think is way too much but I've not really been bothered about it before. However my last bill for the quarter was only £125.00. On my last bill…
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Thames water and council tenancy
Hello Hope this is the right place. When I became a council tenant, my water charges were included in my rent and I didn't need an account for a water company. A few years back they transferred this for Thames Water and I had to create an account and direct debt of £40 a month however the rent or council tax was not…
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Ridiculous Bill - Need Advice
Hello, I moved into a 3 bed flat on 25th Nov and took a water meter reading of 944. It’s the first time I’ve had a water meter. I’m single, kids stay twice a week and I set up a direct debit of £30 a month. Yesterday I got a bill from Thames Water stating I’m £1234 in debt ! They had a meter reading of 1529 from 6May. I…
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Garden sub metre to off set garden water counting toward sewage cost
I am an Anglian Water customer and they allow readings from a garden tap sub meter which you can buy cheaply on line to account for water used on your plants or lawn which does not then get counted toward the sewage part of your water bill. Anglian water are quite upfront about it and are happy to answer questions. I…
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Company misread low, now I'm being charged for a 'sudden increase' in usage
We're a couple in a 3 bed house, provided by United Utilities. We have historically (pre-pandemic) used ~260 litres per day. From May last year, due to their engineer making a misread on the metre, this estimate was changed to 90l per day. Admittedly this should have put alarms bells for them and for us, but it wasn't on…
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Thames Water Misinformation Complaint
Hi All, Looking for some advice on if I should bother escalating my Thames water complaint to the CCW as they have led me to believe this is the only way I can escalate further (not sure if this is correct through). Sorry this is a bit of a long one! Basically, my partner and I lived in a rented flat for 9 months. On…
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Adding additional water meter to reduce sewage/wastewater charges
As a new member I am not sure if this has been mentioned in previous blogs. I have a large garden and and have metered water. I was paying sewage/wastewater charges for water used on the garden, obviously not going down the sewer. I noticed in the fine print of my terms that you can dispute the charge for sewage/wastewater…
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Thames water bill went up after meter installation
Hi, how can I have Thames water, reducing the price of water usage. My bill went up from £23 to 69 monthly… for the past 5 month I have been living by be self as my family needed to go for health issues… I have contact them and ask how they come up with the price tag ( £???x Lt= amount to pay ), there are not other…
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Smart Water Meter: Anyone else shocked by their consumption?
Hello All, Sorry if it’s been posted before, but my smart water meter has just properly come online and I’m fairly shocked by my consumption. Sometimes it’s 3000l a week, other times it can be 2600l depending I suppose on what we are doing. This seems massive? But maybe I’m looking at it the wrong way? Live in a 3 bed with…
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Pandemic (work from home) water bill increased by 58%
Anglian Water have advised me that my direct debit has increased to £30 PCM from £19 PCM this month. This is a 58% increase! I moved into my 3 bed semi detached house in 2014 (always lived alone) and my bill was always approximately £19 PCM. Anglian Water take a meter reading every February and use this reading to…
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Yorkshire Water - anyone got money back for being overcharged from 'pro rata' annual statements?
Hello, Apologise for the long message here, but I feel that might be best to give the full story. Back in 2010, I moved into a rented flat (first floor of a converted house) - I still live here. I knew nothing of how the water bills was calculated back then. Just got the letter from Yorkshire water with the annual…
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Letter asking for mine
I received a letter from Thames Water 3 &1/2 years after selling a property saying I owed over £200 as they had made an accounting error and it has just come to light!!. I paid all bills including final one to close the account. I called them to find out what the problem was and wax told loads of people have received same…
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How are HomeServe still in business
Got my usual bi-monthly begging letter from homeserver today asking me to take out their insurance cover for burst water pipes. Normally it goes straight in the bin but this time i'd thought i'd check what other people thought of them online as i'd heard they had a bad reputation from work colleagues, friends etc. So I…
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MSE News: Water firms upping direct debits of metered customers due to increased lockdown use
Households with water meters should check their bills as many firms are upping direct debits due to higher use during lockdown... Read the full story: 'Water firms upping direct debits of metered customers due to increased lockdown use – check NOW if you're overpaying' If you haven’t already, join the forum to reply.
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Thames Water 'faulty' meters
I have had a meter with Thames water for many years so I know what my usual consumption is. In May 2019 they fitted a new smart meter but failed to actually use it for readings until May 2020. Then suddenly they claimed that I had a leak. No actual leak has been found but they still insist that I probably have one because…
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Severn Trent water metre
We moved into a new build property on 27th November 2020, when we moved in the water metres hadn’t been fitted and we were told they would be fitted in January 2021, which eventually it was. We have since had an assessed bill from 14th December to 15th April for £135. I rang to query this as we had the meter fitted in…
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Surface Water Drainage Rebate - Thames Water
Living in the middle of a town, I've never thought that my surface water went anywhere other then the combined sewer that runs from my back garden under the house to the road. I'm having an extension built, which has exposed the rainwater drainage, and it seems mine and my neighbour's go into a shared soak away. Does this…
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Unable to Log In to South Staffs Water on Chrome
All of a sudden the last few months I have been unable to access my account with SSW on my Chrome browser. I contacted South Staffs Water about this problem and they asked me to try to log in on Internet Explorer. Funnily enough I could, yet was always able to log in on Chrome until a few months ago. South Staffs CS…
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Thames Water bill for 1 person flat
My landlord has just moved to us being billed direct by Thames Water for water. I've had my first bill which is £430 and this seems to me quite high for a 1 bed flat and me on my own? I just wanted to get a rough idea of what others pay to see if it's worth me asking for a water meter.
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Water meter installed by UU looks a mess
Just had a water meter installed which to me looks like a very untidy job. They had to cut away part of the kitchen cupboard to gain access which is fair enough but the installed additional pipework looks very amateurish. The meter has been installed at the back and is resting on a shelf. What do others think or am I being…
