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Water bills

For questions about water supply to your home.

Water meter broken and replaced
We've just received a card through the door telling us that the water meter has been replaced. Under 'Final reading' for the old meter is an X. It turns out that when they tried to read the meter this year they found it was dead and arranged a replacement. We then received an estimated bill for the last 12 months. This…
Affinity Water - I don't understand your explanation of your billing. A bad start for a new metering
As I'm having to give up my daily bath due to dodgy knees so will be using a lot less water. I'm also reducing the number of washes and dishwsher loads per week to save on energy so I decided to have a water meter installed. The engineer inspected my home and installed the meter on the same the same day, 25 Jan. A very…
Assessed measured Water Tariff
Following Martin’s suggestion in a recent article, to apply for an Assessment of water usage at my house -when it was not possible to have a water meter fitted, I contacted Anglian Water. Whilst I have a 3 bedroomed house, I am a sole occupant. Anglian water cannot fit a water meter as the internal stop !!!!!! cannot be…
water meter reading
My meter was successfully read a couple of weeks ago and a bill duly generated. It was read along with the others in the road by a water company van that simply passed by, and it wasn't going particularly slowly either. It occurred to me to wonder if the meter has some power source such as a battery to enable it to respond…
Hampshire Southern Water proposed water recycling
I know this site is about saving money but these proposals mean more expensive water, and it's your own and many other people's sewage sold back to them as drinking water. If this goes ahead in Hampshire, it will be on your doorstep soon enough. You only have until the 20th of this month to have your say. Copied from the…
MSE recommends water meters
Bit of a waste of time recommending meters in our Thames Water area, I have received estimated bills since before the pandemic, so I have, for example, no idea whether my efforts during the hosepipe ban made any difference or not. Although in theory it should all be evened up when they eventually get round to reading the…
water meter
hello I have a water meter and I pay 38 pounds I'm single and live in a one bedroom house with back yard and no grass no extra water. my neighbors with out meter pay less than me.
Thames Water FreeWater Charge on Bill
I am on a water meter and there is an estimated 'FreeWater' Charge on Thames Water bill as shown below. Anyone else seen this on their bill and know what is means?
Severn Trent smart meters and My Smart Tracker
Severn Trent now has a place saver for the customer portal "My Smart Tracker". I can see it if I do a quick PRN SC before the page disappears. It will be good to see water consumption readings close to real-time. Has anyone been provided with this facility yet?
Thames Water
Text message received saying to “be ready to boss your 2023 bill when it arrives . . . . “ I’ve been asked to activate my online account via a link and I’ve been given an account number. That link takes me to what appears to be a legitimate TW site and invites me to set up an account providing my email address, surname and…
Assessed charge.
I am with United Utilities with my water. I reside in a one bedroom flat. I am not allowed a water meter. Can I get a assessed charge. I live on my own. Can anyone please respond to this question please?
Water meter vs unmetered
HELP! ... We are moving into a new build 2 bed house which unfortunately comes with a water meter. We are pensioners and trying to budget how much we are likely to pay for a water meter with 2 of us having a shower twice a day, so that's 4 showers each day. The other water usage would be quite moderate. Washing machine 1…
South Staffs Water - Customers Criminal Cyber-Attack.
Hi, I have today received notification from South Staffs Water that due to a cyber attack back in August that my banking details and personal details are now accessibly via the dark web to criminals. The letter is 6 pages long. One piece of advice is for me to pay £25 to set up Protective Registration with CIFAS. This…
Shared supply pipe leak - being issued with Section 75 notice
I'm a bit stressed about an ongoing issue with Thames Water, so any tips or advice would be much appreciated. At the start of November, my neighbours and I (four houses in total) received a booklet from Thames Water telling us there's a leak and we need to fix it. No other info. After much chasing, they sent a contractor…
Water surface charges
Hi I used to bee charged surface water charges. Thisfor rain fall, however these wher council flats and I was in the 3rd floor flat. Why should all 3 tennents be charged for the same rain fall? We should only be charged for 1/3 of the rain fall.
United Utilities - Leak?
If I amend my direct debit to pay annually online, or any change actually, the bill shoots up to approx £2400 per annum. I have not had a meter read since January 2022, although I put an artificial one in during July to create a bill. Does this mean I have a leak? Or is it calculated based on meter readings I input? I have…
Portsmouth water
Hi I keep getting letters from this company citing I am responsible for upkeep amd repair of plumbing and drainage system withing my home- this is understand i gave home insurance. But that i am also responsible for repairs of the water supply pipe from the property boundary up to where it enters my home. They keep asking…
Water Meter imposed and installation cost charged to customer
Hi all, United Utilities have installed Water Meters on the standpipes outside properties in our area, we do not believe we were advised of this prior to the work being done and had no option to refuse, we were advised that work would be carried out on a specific date, and that water supply would not be switched off. In…
Water saving tip
I have a feed pipe from water butt to two more butts, then a flexible hose into drain. Besides loo flush water is warmed and used in the washing machine. Start the cycle, press pause when water feed needed, supply warmed rainwater into detergent drawer to desired quantity for load. Repeat as the cycle progresses through…
Being charged for service dont receive.. water company say its my fault?
Hello, I live in a rural area and have to use a septic tank as we are not on mains drainage. I received my water bill yesterday from SES water and almost half of my bill is for waste water charges.. a service that they dont and never have supplied to me. I dont keep my water bills but have never noticed this cost on past…

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MSE News

MoneySaver's 'unbelievable' £675 refund from Complete Savings – how to check if you can claim too
MoneySaver Ray secured a £675 refund from Complete Savings after reading our warning about the 'cashback with a catch' site's misleading 'click to claim' ads. And Ray's not the only one, as we've been swamped with similar successes.
Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know
If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.
Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.

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