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Watersure Tariff Confusion
We’ve been on the South East Waters Watersure Tariff for a number of years now but I’m still very confused as I cannot work out where they are getting their billing figures from? As I understand it, you pay no more than the average bill for your area. Less if you use less but never more. We’ve just had our monthly amount…
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Affinity Water Charged without Meter
I have recieved letters from Affinity Water about being charged at a higher rate than currently for the water bills without a meter being installed. Has anyone else experienced something similar? Is it possible for them to do it?
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What happened to the rebate?
In MSE News in September 2022 it was reported that water companies were forced to customers bills by April 2023. Water companies forced to cut customer bills from April 2023 - here's what you need to know (moneysavingexpert.com) I don't remember seeing that, in fact all I hear now is that they are going to rise.
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Leaking valve is part of water meter unit but on my side, who is responsible?
Does anyone have experience with this situation? I don't often look at my water meter as it is buried in the ground under a metal cover up the hill in my sheep pasture next to the road, but last week I needed to shut my water off at the meter in order to fix pipe at the house. When I put the water back on, I saw that the…
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Waterplus payment plan
I rent a building for my business and stupidly didn't chase up the water supply when I took on the lease. I now have a bill for £1400, having discussed this with waterplus I was told the property is in band 2 for surface water as I pay a share on the car park so the useage inside the building isn't a big deal but the…
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MSE News: Welsh Water to give all customers £10 bill credit after misreporting leakage volumes
Welsh Water (Dŵr Cymru) will give £10 in bill credit to each of its 1.4 million home and business customers this year, after an internal review found it had misreported the volume of water it lost to leaks between 2020 and 2022. Read the full story: 'Welsh Water to give all customers £10 bill credit after misreporting…
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Price Increases
Hi, I have a query I was hoping someone might be able to help me with about water price increases. My water is supplied by Yorkshire Water, and generally prices seem to go up every year, but I never seem to receive any kind of notice about the increase. Does anyone know if Water companies have a requirement to notify…
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Overpaid Thames Water
My meter hasn't been read in about 4 years and all bills have been estimated. We found it difficult to get to the meter but finally this weekend, we cut back enough undergrowth in the garden to find the cover, then used a long pole to clean the top of the meter, then used my phone to take a video so that we can actually…
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Getting off shared water supply. Neighbour blocking works
Hi everyone, First time here. I saw some old questions about shared water supplies, hope this is OK. I live in a block of terraced houses that share the same water supply. The main supply comes from the street to the house in other end of the block and then a shared pipe runs through the back gardens feeding into each…
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Thames Water opened an account in my name incorrectly = ruined credit score
I have been in contact with Thames Water since the beginning of the year regarding an account that was created in my name despite my not being a listed tenant at the property. I was living with the occupier of house 'A' until we both decided to move into house 'B.' I am a registered TW account holder at house 'B' and a…
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Shared water bill but we have meters which are not read
I live in a Housing Association block in London, comprising 30 flats. Each flat has a water meter in the communal corridor which is accessible with an FB2 key. However, the Property Management company refuses to charge us for our individual usage and instead charges us an average of total usage, each year. With the current…
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water meter
When I moved into my house the previous owner had installed a water meter because she was living here alone. We are a large family. I have used the water company's calculator and found that I am probably paying £500 more than an unmetered house per year. I have asked numerous times for it to be removed. Initially they said…
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Thames Water - Single Rate occupancy Tariff
I am a single occupant , and I moved into my current flat in 2004. And a few years ago I was made aware that there was a single occupancy tariff that should have been applied to my bill . I cannot see where on my bills since 2017, that this was ever applied.And now since I have gone onto a meter and my water bills have…
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United Utilities forcing Water Meters
Hi all, My water provider has announced that they’re installing water meters to everyone on our street, with the “story” of they’re doing it so they can show you how much you’ll save if you switched to a water meter. I called them to try to opt out but they said it wasn’t possible. What are my options? Currently I pay a…
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Thames Water - shared supply with next door - best options
Hi All, So I beleive my water supply is shared with my next door neighbour. They had a new bathroom fitted last year, and the plumber turned off the water from under the pathway on the street outside both our houses - and it turned off my water too. I also have a stopcock under my sink though and have had a water meter…
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Leak on external supply pipe, landlord refusing to repair
Hi, I need urgent advice please! I am in a privately rented property and have a massive leak on the external supply pipe on the property boundary, confirmed by a Thames Water engineer. According to our water meter, we are using 2000 litres of water every day - there are 3 people living in the property, myself and my two…
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Shared Water supply pipe leak insurance refuses to cover costs after digging and leaving a hole
Essex and Suffolk Water Advised us of a Leak on the shared water supply pipe going across 8 neighbours drives (We are 2nd House in Line) House 1 had their insurance company come out and look for leaks Their contractors found no leaks but traced it onto our drive and advised us to contact our insurance. We did and the next…
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Billed for someone else's water
I have recently discovered that for almost 2 years, Anglian Water have been charging me for someone else's water meter. They had put my neighbours serial number for there meter against my account and as a result I have been paying for next door's water all this time. They have now applied the correct serial number and…
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Southern Water - Why don't they change Direct Debit?
After a call with these lovely people today I wanted to raise a concern and point of improvement. As I pay my water bill in Direct Debit monthly instalments I receive a bill annually. It appears that Southern Water read my meter every 6 months. In July 2022 I paid my bill and so started the new billing period. At this…
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AFFINITY WATER -SOCIAL TARIFF IF INCOME LESS THAN 21K (If in London Borough)
I am going to apply for the social tariff via Affinity Water website as per link below Low income fixed tariff (LIFT) - Affinity Water I phoned them up and they couldn't confirm whether 'Gross yearly household income' must also include interest on ISA savings (which is a non-taxable income) . The customer service…
