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Saving shower water
When we we’re experiencing droughts a couple of years ago I bought a couple of buckets and started saving our shower water to flush the loo with. I also bought a bowl that fits in the wash basin and saved water from washing our hands. We saw our bills drop from around £42 a month to just under £19. Needless to say we’re…
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Severn Trent water taking payment
So moved onto a water meter want to say around early October since then I’ve been paying £40 into my account come end of this month I’ll be £200 in credit when do they actually take a reading and take what’s owed
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Severn Trent installed Water Meter without home owners consent
On a routine lead pipe
replacement request, Severn Trent installation team fitted a water meter whilst
connecting the new MDPE pipe . They informed me about the water meter after it
was installed but before the hole was re-filled. I immediately informed the installation team that I
was not happy about this, however they…
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Water meter replace impossible
I moved house august 2023 and in my new flat 1 room 2 adults and 1 child 10 yrs we accrued average charge for 261 liters a day in the last 4 month. Boiler has been replaced along with radiators in November. In 2024 we accrued average consumption of 349 liters per day. This is 88 liters more per day every day. I believe the…
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Water bill
Hi all i live in a room in a house, there are 9 rooms in total and from the outside the building looks like a house, the property doesn’t have a water meter up until the last month the water bill for my room was in the landlords name, but I think because I complained about the landlord as I’m living with junkies who sleep…
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Confusion over price increases
By way of context, I live in the Thames Water area and have a water meter. I saw today's article about water bills going up next April. According to that article in the TW region bills are increasing in April 2025 by 25%. This caused me to look back as I have only just paid my latest bill which was a big increase compared…
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Is anyone else seeing a huge increase in Thames Water bill?
Hi folks, new to this forum but wanted to check if there was a wider trend with Thames Water hiking bills, whether I have any right to reject. It's unclear to me what Ofwat have allowed given the situation with their financial black hole. My bill (for two people) has gone from £18 to £60pcm. Any similar stories or advice…
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New meter
Hi, I've missed a couple of calls from Anglian Water saying that they want to exchange my water meter. Anything to be aware of/reason not to? Thanks
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Severnt Trent Water Standing Charge ?
Received our STW water bill today, previously they added about £8 for road drainage, today they have now added a standing charge for water and another for waste water adding approximately £25 to the bill ?
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Refundable Deposit request by clear business water
Hi I’d like to discuss or make people aware of a letter I received from clear business to my home address. Clear business has demanded that I pay a refundable deposit for water services. It doesn’t state the actual amount or any explanation what this is for or why it has come about ? No details are given apart from if not…
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Water Pressure
Is there a minimum permitted water pressure ?Our shower (over bath type) often does not have adequate pressure to fire up the boiler - particularly at 8am ! At other times - sometimes - it is fine ! I think that the number of new housing devvelopments around us is responsible
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Shared Water Supply Issues
Not sure if anyone has advice- we have a 1940's semi with a shared water supply with our neighbour and a farm about 100 metres away- the farm obviously uses a lot of water which often leaves the houses without any at all, which causes things like our boilers and washing machines to stop working- the houses have water…
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United utilities - too much water used?
Just received a letter saying that I'm using more water than usual. What is perplexing is that I don't have a water meter?? How do they know I'm using more water than usual?? Has anyone else received a letter from them saying this? Would be grateful for any clarification. Thank you.
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Text from UKSearch in my ex partners name
My ex-partner and I shared bills, and he was the sole account holder. Recently, I received a text from UKSearch in his name about a named water company that supplied our water during our shared living. They asked him to check his account (with an account reference) for a letter. I’m concerned about several things: 1.…
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Help with latest egregious water bill - £1650 for 6 months?!
Hi all, Need some advice on what to do with my latest water bill from Thames Water. I've been billed for the last 175 days at nearly £1650. Keeping in mind it is only myself my partner living here in small 2 bedroom flat without a garden it's pretty much inconceivable that we've used this much water - 519m3 they've said.…
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Water usage too high
Hello, I am hoping someone on here can advise me. My 89yr old mum lived in a 3 bed bungalow and her water usage seemed high 144m3 for seven months as an example so I queried this with the TW and after lots of complaining and cancelling the DD they sent someone out and said there is no leak their end. Mum went into a care…
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Water bill higher than usual
I live alone in a 1 bedroom flat above a shop with no garden or pets, my previous water bills have been as follows: 18th Jan 2023 - 12th Jul 2023 12 cubic metres of water used £24.83 13th Jul 2023 - 13th Jan 2024 20 cubic metres of water used £34.04 Now my latest bill is as follows: 14th Jan 2024 - 9th Jul 2024 49 cubic…
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Priority Customer
We are off water this morning - I am registered as a PRIORITY CUSTOMER but have received no txt or email informing me of a fault or how long a repair will take - its been 6 hours now What is the point of being a priority customer ?
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Buying a property that has never paid for water
Any advice welcome! We have found out a house we are interested in buying has never paid for water. They have never received a bill, or made any payment. We’re talking 30+ years. It’s been empty for some time but where do we stand if we buy it. Are we responsible from the day we move in to get officially registered, or do…
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Thames Water - estimated readings for 3 years
My in-laws (pensioners) received a huge bill from Thames Water and this has caused them distress. Upon checking it further, I can see that they have been using estimated readings for 3 years. It's the first actual reading that they have taken. I thought that Thames water were obliged to take actual readings more frequently…
