Surface water charges for a small flat.
I live in a housing association property, a 3 story block with 3 flats on each floor. My small 2 bedroom flat is on the ground floor but has no garden. There is only myself and my wife living at the property - both approaching retirement age.
My waterbill arrived today, £266 for fresh water, and £241 for 'Waste, surface and highway drainage' - a total of £508 for the year. This is approaching what my wife's employer pays on a small factory unit !
I don't normally speak to my neighbours about bills, but today I found that a couple of them seem to only be paying the 'fresh water' charges. Is it possible Severn Trent are charging me for the surface water charges of the whole block - (and may have been doing this for the 30 years I've lived at this address)?
I contacted ST by
phone, but the operator was seemingly incapable of understanding my concerns,
simply repeating that the charge was for water shed from 'my roof and drive
Is there someone I can contact to get my bill re-appraised / checked out?
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