water leak fitting a smart meter anyone experienced this and successfully been paid compensation?

finnunderwood

Hello,

I had a water leak at my property shortly after the water meter was installed.  I called out the Severn Trent supplier and they fitted a new one on the second attempt.  After they had left I realised that there was damage to the kitchen sink base unit and being MDF, I have had to remove it.  I have been asking Severn Trent for compensation for the cost of a base unit (a budget one from B and Q / Wickes) and I sent a price and a quote to fit it over a month ago.  I have followed up by email and phone call around 7 times and each time I feel I am being fobbed off.  I have been told it is with a project manager to review.  The leak was on 10th February.  can anyone advise on how I move this forward.  Do I need to send it as a printed letter as everything has been email / phone calls? Any advice would be very appreciated