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Thames Water - estimated readings for 3 years
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Quidditch
Posts: 58 Forumite
in Water bills
My in-laws (pensioners) received a huge bill from Thames Water and this has caused them distress. Upon checking it further, I can see that they have been using estimated readings for 3 years. It's the first actual reading that they have taken. I thought that Thames water were obliged to take actual readings more frequently than that and am wondering if we have any rights to challenge this.
I would welcome any advice you can provide.
I would welcome any advice you can provide.
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Comments
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I'd recommend they call the Citizens Advice Consumer Helpline on 0808 223 1133.The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
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Thames Water are obliged to take a reading at least once every 2 years.0
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