Is it possible to get a refund for water bills for being on wrong tarif?

ChihiroSen

Has anyone managed to get a refund for being in the wrong tarif.  Despite living alone and telling them so when I moved I haven’t been on the single occupancy tariff for 4 years.  8s there anyway to recoup this money. I.m with Thames water

Green_hopeful

It says in their charges scheme that they will only back date it to the date you told them. Its 5.3.5

https://www.thameswater.co.uk/media-library/home/help/billing-and-account/understand-your-bill/charges-scheme-2024-25.pdf

ChihiroSen

Thanks for this and darn it.

Green_hopeful

If you told them when you moved in you should be able to claim it back. I would give it a go anyway. See what happens.