Unable to read meter

indigoblue11

I’ve just moved to a new build and finally found where my water metre is. See picture. 

My water although I’m in a Anglian water region my water is supplied by independent water networks limited. They are providing estimated bills which are incredibly high for a single person in a 1 bed house. 

Upon finding the meter it’s so deep in the ground that I can’t see anything on it, I also can’t see the serial number so unsure if it’s mine or next doors. 

I have complained to IWNL and they said I’m sorry but there’s not much we can do but don’t worry we will still give you and estimates bill. 

not sure on next steps. Do I have rights to an accurate bill? 

QrizB

Is it covered with a sheet of glass?

Can you remove it (the glass or whatever)?