Help! Thames Water aren’t giving me my money back!

Orey1995

I have recently found out that Thames water have been incorrectly charging me for waste water services for 4 years, even though this is a service they don’t provide to my property. I have been trying to get them to give me my money back since mid March but all I get from them is that “I will receive an update in xx hours/days” and then never here anything. I have tried escalating to the CCW now too but they have so far been less than helpful and essentially just outlined the process I have already followed before contacting them, ie giving Thames water 8 weeks to try to rectify and then a further 10 working days when they’ve acknowledged the problem.
Nobody is helping me get my money back and I’m even still being charged. What else can I do??

QrizB

Welcome to the forum.

I have recently found out that Thames water have been incorrectly charging me for waste water services for 4 years, even though this is a service they don’t provide to my property.

What happened four years ago - is that when you moved into the property or did TW suddenly start charging when they weren't before?

Have you been paying a different water company for this service for those four years, or do you have private drainage?

ie giving Thames water 8 weeks to try to rectify and then a further 10 working days when they’ve acknowledged the problem.

You need to follow the process.

Nobody is helping me get my money back and I’m even still being charged. What else can I do??

Follow the process.