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Best way to dispute energy and utility bills?
I've been overcharged by my energy supplier and broadband provider a few times this year. The process of disputing them is painful, hours on hold, having to quote regulations, escalating to managers. Has anyone found a good way to automate this or make it less painful? I know there's Resolver and Citizen's Advice but I'm…
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Would someone care to try and explain this (Energy Price Cap)
So today my mother received an email detailing her new prices for G&E for April '26, for the record, she is on Economy 7, uses over a 12 month period, twice as much electricity at night than she does day, and has only one gas appliance, a heater in her front room. So, the changes are as follows… Electricity Standing Charge…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Metre readings
Hi My Mother who lives on her has 3 storage heaters and has economy 7 heating she currently pays £370 a month to British Gas and they have just put the DD up to £760 a month as they have said she is under paying. I have since looked at her bills and her day readings are a lot higher than her night readings. She has a smart…
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Confused about tracker vs fixed options savings
Apologies if I'm being dense here - my fixed SO Energy deal is coming to an end on 1st April and my household has very high gas usage. a couple of weeks ago I was looking for fixed price deals but everything had been withdrawn. i signed up to the Eon Next Pledge tracker (5.24p gas unit price), switching on 1st April I've…
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Can't Compare till Fixed Tariff rate from April are released
I'm looking to change fix tarriff on Eon next but it's impossible to work out as we don't know what the unit or standing charge on my fixed rate will be to calculate as the new tarriffs already include the April 1st reductions? Wish companies were forced to release what current tarrifs would be so we can compare.
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Disappearing and/or Updating (more £££) Energy Fixes
This morning I decided to sign up for a 2 year fix with EDF (I am on one with them that is about to run out). I signed up for Simply Fixed 2Yr Mar28v5 . By mid-afternoon that had been replaced with V6 which is £50 a month more expensive, with EDF seriously hiking the gas unit price within the fix. I know fixing is not for…
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Outfox the Market withdraw all Fixed Rate Contracts from offer
As of today, 19th March 2026, OFTM have stopped offering Fixed Rate Contracts. When asked why they stated that it was "Due to the uncertainty of Wholesale Market prices". I expect all the other suppliers will start pulling their Fixed Rate offers leaving only Variable Rate contracts to choose from when your fix expires. A…
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Energy Consumption Reduction excercise
Hi All, There is a lot in the news with regards energy prices so thought I would note down the findings of both my old and recent exercises performed to reduce electric consumption. Back in July 2022 the cost of electric doubled and we were averaging 14 kWh of Electric per day. The estimated bill was surprisingly high, so…
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Few questions about choosing next tariff
Hi all, My current tariff is coming to an end, which is the Loyal Octopus 12m Fixed April 2025 v1 and I am trying to find the best thing to do in terms of choosing my next move. The cheapest option available to stay with Octopus will see my annual bill increase by a projected £153, however I am looking at moving to Outfox…
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April price cap. What reduction?
I've just received my email from Utility Warehouse setting out the revised unit rates from April 1st for the price capped Value Economy 7 electricity only tariff I am on. This has been trailed widely as likely to lead to a 6 to 9 percent reduction in bills; Not for everyone it seems, my cost will actually increase by 3%.…
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Eon renewal - 60% increase and no justification!
We have a 3 bedroom detached home in a rural location, heating is oil. There is a solar array on the roof with a FIT generation tariff. We have 2 plug in hybrids, each of which are charged at least once a day. We cannot attach battery to current solar due to FIT, we are investigating additional solar and battery, but that…
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Octopus Tracker
Hi all. Has anyone out there braved the Tracker tariff throughout the winter? If so, has it worked out to be very expensive? I have kept an eye on the rates, and they have appeared to be very high for a lot of the time. I bottled out towards the end of last year and went on a decent fix. The thing is, what to do when my…
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Octopus April fixed tariff rates email
So now we have it Octopus have now started to send out the new rates to those of us on fixed tariff and explaining how the war is affecting us
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Smart meter not reporting usage - can I claim £40?
Hi all, I reported my gas meter is not providing readings to my supplier (EDF) on February 28th. They replied on March 2nd asking for a photo, which I provided on he same day. I asked for an update two days later (4th) having heard nothing and was told they were waiting to hear back from the relevant department. Today I…
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With OVO waiting for the crash?
Investigating whether to wait of switch seems to show that to wait and let OFGEM inform me of my new supplier is not a big deal and the new company takes on the service and my credit. Has anyone a different experience of their Electric company failing and being switched? I've been looking at E.on and Sainsbury (seem to be…
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EDF On line Account info
EDF has changed what we see online : "We've changed the way we show your account balance You'll now see the balance from your latest bill. To me this is a backward step as it does not reflect the actual credit - it makes the account balance lower than it is. Before it would have shown any DD's made, and Sunday Savings or…
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E.ON Next Fixed 15M v7 MSE exclusive tariff
Hi all, I've taken the plunge and late last night started the switch to this E.ON Next exclusive tariff, mainly because MSE suggested I could save £531 a year. It shows monthly DD of roughly £250 (£100 less than current provider's recommended amount) but I cannot find the actual unit prices and standing charges anywhere!…
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British gas DD - refunding and dropping my Direct Debit
First time on Direct Debit - always had a prepayment meter, but smart meter installed April 2025 I changed to Direct Debit. Just had an email from British Gas saying they are going to refund me £431.00 and reduce my DD to £35.92, but I am not sure if I want it too happen or not. Curious what others would do? Current…
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Most recent: Air to air heat pump? by TroubledTarts
5 April at 8:02AM
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.