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Log in issues
Can anyone please help me with this issue. I want to change my current Octopus tariff to the new Money Saving Octopus tariff. I've been a cheap energy club member for years but wasn't getting the money tips emails after signing up. Signed up again for the email with a different address and have since been getting emails…
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British Gas Customer switch to MSE Collective Nov26
Hi. I'm currently a British Gas customer on a fixed tarrif v63 April26. MSE have offered me a slightly cheaper tarrif Collective Nov26 which can save me around £80/year. When I try to switch within the MSE Energy Club I'm asked for all my personal details including bank account information. It's as if I'm going to be set…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Deadlock letter from BG
Sorry this is a long one and I appreciate anyone taking the time to read/respond to this post. I have just received a deadlock letter from BG following a dispute over my mum's final duel fuel bill. She was admitted into a nursing home in August 19 (aged 68 with early onset dementia) and stayed there until she passed away…
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Prices on tariffs are wrong on MSE
Wanted to change to the British Gas deal to save a couple of hundred a year and compared this with my current tariff. See pics attached. The prices for my current plan are wrong and too high on all three elements: day rate, night rate and standing charge. Compare with my bill from 03/10/2025 below. And yes I triple checked…
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MSE British Gas deal
After seeing your British Gas cheapest since 2021 deal, I rushed to change my deal which is Fixed Tariff 18M with British Gas. I checked to see that my estimated useage was the same on the British Gas website and the Cheap Energy website. The Cheap Energy website says I will save £179 incl £20 cashback. The British Gas…
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How do I play the Domestic & General game?
Next Monday, Domestic & General will again send out a Beko technician to repair my dreadful heat pump tumble dryer. The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry. The technician, judging on past experience, will almost certainly have been taught a…
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Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
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Back Billing - Disagreement with the Ombudsman
Hello all, Firstly, the history of the problem. I signed up with an electricity supplier in September 2021 for a 2-year fixed tariff, set up my direct debit and all seemed to be going smoothly. I don't/won't have a smart meter and I gave them regular monthly readings on time. In February 2022 I checked their app on my…
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Octopus Tracker
Sorry to harp on about this, folks. I took the plunge yesterday and went back on the Octopus Tracker tariff, after 9 months away from it. I’m going to be brave this year, and stay on it through the winter. Might be a few expensive days here and there, but overall, I’m hoping to make a saving. If anyone has any thoughts,…
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Is this a scam message making out it is from UK Gov?
I had a message on my Android today aboiut being eligible for £200-£300 winter fuel payment.The link was https://gov.uk_dwpevv.icu/ukThey ask to click on the link by tomorrow to confirm, am I right in being suspicious of this message?If it is a scam it is best that as many elderly people know about it as possible.
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Can't get Octopus to agree (or even talk to me) about repayment plan - even after Ombudsman
Hi forum, Writing this as I don't know what to do next - maybe someone has been in a similar situation? I'll try to keep the back story short... I run a small business. Signed up with Octopus shortly after opening and paid my bills monthly, in full, by Direct Debit. All went well for the first few months. I got busy, life…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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Energy Ombudsman's final decision based on wrong calculation given by Scottish Power
On 25 Feb 2021 I received a final bill from Scottish Power saying that I owe them £833.54. I looked at the statement and noticed an error as it only showed i had paid £1,343.07 between July 2019 and February 2021, but my records and bank account show that I had paid a total of £1,948.66 between July 2019 and February 2021.…
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Collective November 2026 switch
Hi, my current British Gas tariff is fixed till 1 May 2026. If I switch to the Collective November 2026 Cheap Energy Club tariff I will know close to exactly how much I will save till then, 1 May 2026. I am wondering, how does the MSE Program calculate my savings from 1 May 2026 to end of November 2026? That is 7 months…
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Switched from Octopus to EON, still within 14 days cooling off, and now eyeing up British Gas
Hi all Like it says above - a few weeks ago I switched to EON, and straight away this better deal has appeared from BG. I have 2 days left on the cooling off with EON - if I cancel today, it will revert to Octopus - I guess I have to wait for confirmation of that and then can go for the BG deal? Just wanted to check I've…
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Tariff issues - E-On Next
Just wondering if anyone else is with E-On Next and trying to swap to a new tariff with them? Ours is due for renewal in 2 days, so I arranged a swap to a new tariff over a month ago. Since then all I’ve had is repeated emails prompting me to swap tariff, and yet another one this morning - my account shows my new tariff as…
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Is my smart meter tripping the electric
On Saturday we had a power cut. When the power cut website said our power was restored we still didn't have power. However I noticed that there was a light on the meter and the main switch was tripped. We turned each sub trip switch off in turn but the main trip switch still tripped. I phoned powergrid and the call handler…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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SO Energy - Estimated Annual Usage
I switched to SO Energy in July and have now had an email increasing my Direct Debit by £30 a month. When checking my forecast calculation they seem to be massively overestimating my Electricity usage. My 18 month average for the annual estimate with my previous supplier was 1660 kWh but SO Energy have estimated 2972 kWh…
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Most recent: Incorrect water bill (Southern Water) by Margate
22 October at 10:32PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.