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British Gas switch date choice
Hi Looking to put my dad and myself on the British Gas tracker tariff as a temporary measure hoping lower fixes may become available in the near future. Both of us are still on good fixes until early Sept. Do British Gas allow you to choose a switch date? Many thanks
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FIT payments
Generation Payment: Pays you for every unit of renewable electricity your system creates, whether you use it in the house or not. Export Payment: Pays you separately for the surplus energy you send back out to the national grid. I don't understand why there are two separate payments; my provider is Good Energy. Is there an…
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Fuse Energy - Warm Home Discount Scheme?
Do you know if Fuse Energy is part of the Warm Home Discount Scheme? I'm on the lookout for a new fixed-rate electricity contract since my tracker deal with Octopus just finished. I'm hoping to find a supplier that offers this scheme, or maybe there are other companies out there with solid fixed contracts?
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Another Solar Thread
Evening all I've had three quotes back from some providers recommended by Solar Sherpa, and I'm trying to get some feedback from people on the system, the equipment, battery sizing and of course the costs! All three systems have 28 panels - 12 facing SW and 16 facing NE. Average daily use is around 35kw. 4 bedroom house in…
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Octopus smart meter
This discussion was created from comments split from: New Octopus smart meter woes.
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energy packages for low consumption
Hi all. I am a fairly low user of Gas & Electricity, a fair % of my bill comes from the daily charge. Does anyone know of packages / tariff that have a lower daily charge but a higher unit cost? Thanks
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British Gas fixed Tariff Estimated Usage.
Hi all, just wondering on people thoughts, about what I am seeing on my account with British Gas. I fixed my Energy Tariff with BG back in June it is the Longer Fix Apr28 v2 The estimated usage when I signed up for the Tariff showed £2452 yearly. Since signing up If I look at my tariff on BG website it is showing me…
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fix not a fix
When is an energy fix not a fix? When you choose Eon Next Smart Saver Fixed 24m V1 I chose this tariff thinking it was fixed (would I be forgiven for thinking Fixed means fixed?) Beware MSErs. Also says Fixed term ends 28/8/2028 When talking to Eon rep who was great btw it means you're fixed (stuck) o a tracker for 24m
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Refund of account credit
Hi, are there any rules/best practice guidelines for energy companies on refunding all (or part) of their customers’ credit balances? My experiences vary from EDF who were happy to adjust a direct debit and refund part of a credit balance to Ecotricity who would only refund by billing for the period up to your request and…
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Unable to switch tariff due to incorrect meter classification
Octopus became our supplier in 2021 and failed to notify us that, (according to them), our home electricity meter was classified as commercial not domestic. This is despite our having lived in the detached house for 38 years with no commercial use ever and no previous supplier questioning this misclassification. The…
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My OVO Fixed tariff doesn’t end till 25th November
Hi, my existing fixed tariff with OVO doesn’t finish until 25th November. I can only change fee free from 53 days before it ends, which is the 3rd October. Since the new price cap starts on 1st Oct is there any way I can get a new fixed contract without paying the exit fee which I will miss by 3 days!!
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Outfox EV3 tariff and BST/GMT - beware!
Hi - I just wanted to warn other users about an issue I have just discovered after discussion with Outfox regarding their EV3 tariff. Basically their EV3 off-peak rate is permanently based on GMT, so in summer months is actually from 0100 until 0630. The tariff states, (which is confirmed in their contract documentation),…
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Gas & Elec switching advice, Would I be better for my contract to end in the spring
My Eon gas & elec contract ends on the 5th October, we are £307.64 in credit and eon dropped September direct debit to £92.85 from £106.41. The new deal they emailed us was Eon best match Next smart saver fixed 24 months (no exit fees) if we leave in the 24months, two cheaper off peak periods per day plus a super off peak…
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Switching gas tariff to get a fixed price
Simple question I hope - if I switch my gas tariff from Octopus to another supplier to get a better fixed price, am I locking in the fix at the moment that I sign up? I am checking because when you move suppliers it always says you are automatically moved to their standard tariff at first. Does this mean that it's possible…
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MSE ML article on new Ofgem Cap for Oct 1st - up 3.6%
https://www.moneysavingexpert.com/news/2026/08/martin-lewis-energy-price-cap-rise-october/
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Wild West with Scottish Power- They added a debt marker on my credit file
I recently swtched from Scottish Power to British Gas. I have been paying them montly without any default. At the end, I was left with approx £200 to pay. I got a call from Retention and told them I am not interested in staying with them. They asked me to pay the balance and I asked if I can pay it monthly. I was was told…
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Octopus Home Mini problems..?
Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?
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Unauthorised energy signup & switch block by "Bunch" / TruEnergy – No written agreement, ghosting, &
Hi everyone, I’m looking for some advice and a sanity check on a nightmare situation involving bill-splitting company Bunch and their energy partner TruEnergy at a rental property. Here is what has happened so far: The Phone Call Context (July 23, 2026): I had a phone call with a Bunch rep where we talked about setting…
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New Octopus smart meter woes
Installed on 13 July 2026 after being with Octopus since January 2026. Readings prior to smart meter +/- 2 kWh/day since mid April. Since installation usage +/- 20 kWh/day with lows of 15 kWh/day and highs of 28 kWh/day. I have solar panels since 2011 and a 6kW battery since January 2026. Last Wednesday Octopus engineer…
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Green energy levy change on billd
hi all, I wonder if anyone has had an issue with their bills since the green energy levy change? I’m with Octopus and in April I noticed a difference between the rates showing on my bill pdf statement from March and the website display on my profile. I rang to discuss and it was sensibly pointed out that the green energy…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.