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Cable compensation
I received this letter in the post. Has anyone heard of this before because I'm highly sceptical that its likely to be a scam???
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New electricity tariffs
Today (1 April) my energy tariffs changed, which, according to the chancellor, will save me money. I use as little electricity as possible, and am on a prepayment smart meter with British Gas. In March 2026 I used 167.3kWh. The tariff was 25.72p/kWh, standing charge 48.25p/day. My new charges are 24.18p/kWh, 53.94p/day.…
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Fixed rate before April drop
I am 1 year into a 2 year fixed rate with outfox energy and have just seen my April price drop on both gas and elec...as this april drop has nothing to do with the energy price cap will my new rates now be fixed for the remaining year even if the price cap goes up..?
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Back billing - but in credit so Energy Ombudsman found in favour of supplier
Can anyone help with this please? We had a bill shock in September 2025 when our energy supplier sent us our statement and had taken an extra £400 for energy used in March 2023 that they had not charged us for through their own error. (We had provided meter readings). Over the years we had maintained the suggested direct…
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Petition
If not allowed, please delete - I don’t think this is political, even though it is something that I think at least needs a debate in Parliament. As this has been highlighted on the TV and by Martin Lewis himself, I think it should be given some legs. If Martin wants to raise awareness of this it would be great, but I am…
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OutFox Energy Announced Energy Government Discount April 1st - slightly lower than predicted
I have had an email from Outfox Energy to advise the new rates on my fixed tariff from April 1st which show the discount to be applied due to the Government discount. Previously the predicted discount on the MSE website and also from Martin Lewis on his TV program advised that the predicted discount on the unit price…
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To move to flexible or to fix?
My loyal octopus tariff ends on April 2nd. I had an email telling me I would be moving to the flexible rate which at the moment works out cheaper than their other fixed rates. Question is do I go to flexible and see if any other fixed rates pop up and risk prices going up again in a few months or do I fix now and overpay…
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Octopus temporarily pause new sign up to Intelligent Octopus Flux (IOF) and Flux tariffs
Octopus have temporarily stopped switching / sign ups for their Flux tariffs. The following notice appears on the pages for Flux and IOF: Important: Energy prices are particularly volatile right now, so this tariff is temporarily unavailable. We’ll update this page as soon it’s available again.…
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British gas intend fitting an unwanted smart meter...
As title, I have no wish to have one am I required to engage with them re this?
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MSE News: Smart meter problems? You could be automatically compensated under new rules
If you're having issues with your smart meter or its installation, you'll be eligible for automatic compensation from 23 February, the energy regulator has confirmed today (Friday 30 January). But this won't yet be payable if your meter's gone 'dumb' and doesn't send readings to your supplier… Read the full story:…
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Opinion needed on failed supplier switch compensation.
So situation as follows. No welcome message on meter or IHD, when it usually shows on a switch. New supplier has admitted verbally and in writing problems their side, but not in wording that says switch is failed, in their words its just a meter communication error. Meter is actually communicating, Bright service still…
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Smart Meter Monitor Replacement
My parents are on the Priority Register with British Gas, their very old smart meter monitor is broken (wear and tear) and I was advised that all I needed to do was call and request a replacement. Two weeks later and I am still having difficulty succeeding with this request. They obviously like to monitor their usage.…
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Tariff change
Hey love you input. I am with Octopus and opted to change from my fix tariff which ends Aug 5th 26, for a 10month fix with exit charges till end of Jan 27. It was a ove the price cap . Still within my 14day cooling off period, meaning I can return to my previous tariff fix, which means a saving of £54. Don't what to do?…
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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New Storage Heater Query
10 year old creda storage heater went on the blink despite electrician replacing thermostat & cut off switch Was either to hot or too cold every morning .Bought a new modern one ecostrad magma 3.4 kw. Obviously works on the reduced economy rate charging during the night. Early days trying to get used to it, & programming…
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Should I upgrade my BG smart meter?
Hi all. Received an email from British Gas saying: "We’re currently in your area carrying out smart meter upgrades for our customers. As your smart meters are first-generation models, we’re getting in touch as we’d like to book you in for a free upgrade to newer, more efficient versions." ---- I've not really had any…
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Octopus still no refund after 13 days!
I’ve been trying to get a £460 account credit refunded after the account holder passed away, and you wouldn’t believe how difficult Octopus makes it. I can send them money in milliseconds, but they take forever to process a refund. Seven calls (all recorded on my iPhone), more than ten emails, and three messages to “king…
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Outfox not following price cap changes April 1st
Boo!!!! https://help.outfox.energy/hc/en-gb/articles/26061241119516-Important-Information-About-the-April-2026-Price-Change If you’re on a fixed tariff, your prices (unit rates and standing charges) will stay the same until your contract ends. Your total bill will still depend on how much energy you use. If you’re on a…
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Octopus energy variable DD
What was the outcome of the above topic. I am now enc the same problem with potential more than 1 DD a month - I'm only on a pension.
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Octopus Snug and Switching Problem
I switched to Octopus Snug in September last year and since then have been unable to obtain Economy 7 quotes, all the comparison websites think I'm on a normal tariff. I did speak to someone at Octopus about this a while ago but just got "it wouldn't be us" which was very helpful!! Just wondered if anyone else had…
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