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EDF energy bill after 1 year of not being with them
Hi everyone I switched from Edf to octopus last year. I haven't had a single bit of correspondence since August 2024 from EDF UNTIL 22nd August 2025 I received an email with my energy bill? I read it as my new balance is £0 today I have received the letter (bottom pic) asking for payment? I am very worried this has come…
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Tomato Energy - is it going to fold
Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM.
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How do I use this Electricity Smart Card?
Hi all This might sound daft initially but all will be revealed. So, I have recently purchased a house that requires total renovation. The previous tenant left me a bag of door keys, a Gas top up card and an Electric top up card. So, the lads demolishing the house told me that the lights had gone out today. So, I gave one…
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Dimplex Quantum Storage Heater - Hot Casing
I have recently had 7 of these rads installed. They are supposed to be high retention and to quote dimplex. "The extra insulation also keep the outside of the heater cool when not in use " I have charged one up for the last 3 nights at the default temperature of 21 degrees. The charging stops at 7am. I turned the…
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Cheap Energy Club and switching between BG tariffs
I am with British Gas on a tariff which will on October 3rd. If I switch to another BG tariff before then using the MSE Cheap Energy Club, will I be charged the Exit fee by BG?
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Fuse energy now supplying gas.
I am currently with Octopus, who in general have been ok apart from when I asked them to return some of my credit. I am now tempted to emigrate to Fuse. Search engines are still stating they are an electricity only supplier but I have confirmation from Fuse that as of Monday, they are now supplying gas. Appears to be…
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Radio Teleswitch Replacement and tariffs
Hello, just looking for some advice. 4 months on from EDF trying and failing to swap my rts meter for a smart alternative I’m now embroiled in a ‘discussion’ about tariffs and rates. Having been on both a standard variable rate and standard off peak since forever I’m told that I must have an E7 tariff which will mean I’m…
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Anomalously high gas bill - from British Gas
Hi all, looking for some advice on something.. We have just received a bill for our gas (British Gas) for 3k. * ~£1300 was accrued between the end of April and start of June 2024. Charged at 5.74p per kw/h. They say we used 23,194.6 kw/hrs. * ~1k was accrued between the start of January and end of March. Charged at 6.991p…
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Change from agile
I want to change from octopus agile in the winter months, looked at fuse for fixed deal but can’t find out how much they pay for solar, not that I generate much but it is something. anyone know how I find out that information of should I just swap to another octopus tariff?
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Annual Usage Estimation BG - Has anyone else spotted this?
Despite cutting my actual gas use month after month, my estimated annual usage keeps going up: May: 9,538 kWh Jun: 245 kWh used → est. 10,085 Jul: 192 kWh used → est. 10,608 Aug: 167 kWh used → est. 11,678 I complained, and BG told me it’s “based on the last 12 months” – but that directly contradicts the fact my usage is…
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Eon fit problems
I moved into a house a year ago with solar panels and a fit account with eon. The seller , unbeknownst to us had the wrong smart meter fitted - not showing net, they were charging the batteries at night and selling back to eon. We were told after 5 months of the account being on hold due to high readings that we would need…
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Ovo moving home price
Just a quick heads up for those looking to renew with Ovo. I was quoted a price back in mid-August for a contract ending in Sept which was online only. I searched (as did an Ovo rep in a later call) and couldn't find the quoted unit and standing charge prices. In the end I tried it as a moving home quote and it came up…
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Rebel Energy in administration
December 2024, switched energy supplier to Octopus from rebel energy. Rebel Energy went into administration in April 2025 taken over by British gas. We are now being chased by Oriel Collections service to recover outstanding payment on behalf of Rebel Energy. I always paid Rebel energy by Direct Debit. Why didn't rebel…
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Do Ceiling Fans reduce heating bills in Winter?
Hello!I saw claims online that using a ceiling fan clockwise in Winter can help distribute hot air that accumulates at ceiling level, downwards, increasing how warm a room feels and helping you lower your heating bills by 15%Has anyone actually experienced this? Thank you
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Smart meter connectivity
Does anyone please know how to test for Smart meter connections outside my walls. In rural Wales, so south zone. Inside my house there is apparently no connction to signal or WAN (thick walls). Octopus gave up chasing SMS to try T3 external aerial. If I thought I could get a signal I'd move the meter - the grid connnection…
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OVO - pls can someone tell me how it works - internal records
Hello, can anyone help please. We are in a dispute with OVO and it looks like over a period of 5 years they have been overcharged us more than £15,000. I know we can't get it all back, and we've sorted it going forward with new provider and fixed the meters, but we are disputing OVO's recent invoices. It now looks as…
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Small Business Energy help for broker scams
Hoping someone can help! We have a small business with two electric meters. One contract is up on 31/3/24 and a third party broker (Northern Gas & Power) have got us in to contract to sign back up with the currently supplier (Engie) but at a rate of 60ppkw for over 3 years. This is on a blend and extend contract so in…
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Northern Gas and Power.
I am looking for other people who have had a similar experience to my own. I was mis-sold a new energy and gas contract by Northern Gas and Power. Without wanting to go into too much detail on the matter. I was recently mis-sold a contract by Northern Gas and Power on one of their ‘blend and extend’ contracts. What I was…
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Octopus yanking us around for a year. (GBIS - Great British Insulation Scheme)
Hoping that someone might be able to help me on this one. We applied for the GBIS (Great British Insulation Scheme) in February 2024 and since then we've had nothing but the run around with Octopus about when we can get the work carried out. We were sent and email in the summer saying that it had been accepted and we…
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Octopus Cosy Tarif
I am using Octopus cosy tarif and my electric bill has risen, we only run the ASHP in the cheaper rate for hot water, less than hour a day. I do work from home and wonder if this tarif is not suitable?
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