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Surely not just an immersion heater?
We have just moved into a new build house - all great so far but we cannot work out the hot water system. In the garage we have a boiler (not combi) and a 300l hot water tank. We have a control panel for the heating and hot water where you can programme times for each. The instruction leaflet confirms this is two separate…
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Stuck in EDF time loop
Hello everyone, About four years ago, I took on a lease for a 2,500 sq ft commercial building that needed major renovations. The space had previously been split into three separate units, each with its own meter. The building was completely overhauled, and 10 air conditioning units were installed. I had signed up with EDF…
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British Gas Refund for credit on Deceased Son's Account
My son died on 29 February leaving credit on his gas and electric accounts of £235.89. I contacted British Gas who sent cheques for this amount to my address (in Scarborough). I contacted them when these cheques never arrived and they cancelled them and reissued a single cheque for the above amount. When this too failed to…
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British Gas, Economy 7 and smart meters (again)
We have a smart meter fitted last week. We have economy 7. Since the new meter went in the immersion heaters have not turned on. Previously the immersion switch stayed on all the time and the power to it was automatically energised when the off peak rate started. It seems that this is not happening since the new meter. We…
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Closing bill - charged for usage in Feb 2024
I have just received a closing bill from Octopus for a property that I moved out from. As part of the bill, they have charged me about £75 for charges from February 2024. I think this might be “correct” in that I seem to remember noticing that they had not charged me for a period when I changed tariffs or suchlike, but,…
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MSE energy club
Hello, I'm trying to join the MSE energy club - but when I enter my postcode, my address doesn't appear on the drop list - any idea how to resolve this?
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new tv more electric
ive just been getting a new tv 65inch (oled) from a 15 year old led hd tv yesterday was its 1st day in use for about 15hrs, i didnt do anything out the ordinary for electric consumption on a normal day about 3.5kwh, but yesterday its went upto 5.5kwh the connection on the tv is 100% streaming via apps and firestick so i…
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EON back billing query
My daughter is disabled. She moved into her current flat in October 2022, and EON supplied her electricity. She recently changed her energy supplier from EON to Octopus, and was surprised that EON were continuing to take monthly direct debit payments two months after the switchover. When I checked her EON account, I…
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ECO4 GBIS via a Consumer Rights
I've had a leaflet from a company called Consumer Rights, based in Wales, who claim to be able to advise on energy grants and funding via my local council. Because of their name they're difficult to Google and I'm concerned about scams, the council have responded to my query with an unhelpful "We dont know if this is a…
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No Electricity Bill for 15 Months
About 3 months ago I wanted to see when my current fix was due to expire and logged in to see a large credit on the account. Thought it was odd and started looking into it more and noticed my bills showed Gas only. I could see usage was being usage was being tracked. However when checking meter readings it didnt show…
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Ecotricity cashback through the cheap energy club
I'm trying to sign up to Ecotricity through the energy club but it says - "We can’t help you switch to this dealThis supplier won’t let us help you switch to it, so unfortunately you’ll have to go to its site and do it on your own. If you do switch, remember to update your tariff details in Cheap Energy Club so we can give…
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What next? High electricity usage.
Summary of circumstances 3 bed semi 2 persons gas heating and water electricity underfloor heating all switched off fairly new appliances estimated Annual usage 12000kwh daily use while away on holiday 7.6kwh with slight variation. 2 small fairly new pond pumps Smart meter possibly first generation 4000imp installed by…
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Octopus tariff renew: when coming into effect?
My Octopus tariff is coming to an end in August. I have got email renewal invitation and wish to renew into another fixed tariff. My question is: if I renew now, does the new tariff come into force immediately or when my current tariff ends? I would like to keep my current (cheaper) tariff as long as possible apparently.
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have BRITISH GAS gone totally mad ?
Good morning to the collective , Having just read this thread .. https://forums.moneysavingexpert.com/discussion/6616171/british-gas-rebilling And this one .. https://forums.moneysavingexpert.com/discussion/6616254/british-gas-back-billing i realised , somethings gone very wrong for British gas . my situation is, i left BG…
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OVO energy bill
I rent out a house and I recently evicted tenants on the 17th June I had a letter from OVO through my door for a final bill dec-june 17th in my name so when I call them I tell them I'm not responsible as the house was tenanted they told me it doesn't matter you have to pay . Got my letting agent to ring them and OVO told…
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Electric meter replaced, now gas heating not working (boiler has electric starter and thermostat)
I am with Scottish Power. Now the meter has been replaced theres no electrical power going into the thermostat in living room, or the boiler. I have gas supply with British Gas and SP are saying BG fault as they supply the gas, but it's an electrical issue. About to phone BG but wanted advice first.
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Hive Thermostat in new home help!
I have just moved in to a new house and there is what I think is a Hive Thermostat. Based on looking at photos online and comparing it to what I can find in the house, I believe it’s a “Hive Mini Thermostat for Conventional Boilers”. I can control the basics of it from the Thermostat, but I thought that Hive devices were…
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Outfox energy
I’m always on the lookout to make a saving. Outfox have a 12 month fixed tariff that appears very reasonable. I am currently with Octopus. Does anyone have any experience with Outfox, or can anyone offer an opinion? I am considering the switch.
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Meter Profile Class change
Has anyone been through a meter profile class change? I'm in a property that used to have an Economy 7/dual rate meter which I've since had changed to a smart meter, I also got my energy provider (OVO) to give me a single tariff rate for both the peak and off peak readings. I've asked them to change my meter profile to…
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Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.