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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.5K comments Most recent: Is £60pm for a two person household too much? by lyle1993 8 May at 6:30PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

362 discussions 11.1K comments Most recent: Octopus Heat Pumps by Alnat1 8 May at 7:42PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by RandomTask 8 May at 2:10PM

Octopus Not Paying Ombudsman Award
As of today Octopus have still not paid the sums directed by the Ombudsman decision of 11th March 2025. To be honest I think it's a misunderstanding rather than actual refusal. However it's been pointed out to them by the Ombudsman case handler at least once, and by me several times by email and by phone. Email is simply…
Octopus Delays Fixing Smart Meter
Maybe this is just a moan but any suggestions would be appreciated as well. Our meter stopped sending data early October 2024. I notified Octopus by email a few times, but it was only actually actioned a couple of weeks later when I called and the guy said he'd request the data be collected. After a few more days and more…
Tomato switch failed
I switched to Tomato energy online and the switch date came and went and nothing happened. Left it another couple of days and then called them. Was advised that many switches had not gone through due to a national database issue. They are contacting customers by phone to rectify, but couldn't rectify my switch at that…
E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
Budget plan reconciliation- utility warehouse
Please can someone help me understand this. I choose UW because apparently Which? magazine they come up near the top of the table for customer service. I decided to leave them mid march 2025 as advised by many people as prices are going up in April. I have being paying via direct debit £77.15 a month, then all of a sudden…
SSE Energy & IMFS Debt Collector
Hi all, New here so apologies if this topic is in the wrong space or if this topic has been covered (I have looked!) I moved out of my flat in August of 2021, closed the accounts, paid it all and moved on. I had a call not long after my moving out from SSE regarding unpaid bills etc, the lady I spoke to was great, saw it…
British Gas Billing Error
Hello everyone. I am after a bit of advice. British Gas has been billing my MIL using imperial instead of metric. I have checked her smart meter and it does say M3. They want her to pay £650 per month to cover the incorrect arrears. Her annual estimated usage of 20,000Kwh(high I know) has gone up to 63,000Kwh I have phoned…
British Gas EV tariff
I have the above with BG allowing me off peak energy from midnight to 5am. My energy usage for March prior to this was weighted very heavily towards off peak, see below However after we changed the clocks my usage has changed to more of a balance, see below, I'm using electricity in the same volumes and same times so both…
REPLACING A VERY OLD TRV
The black plastic ring with screw has disintegrated on my old TRV and fallen off( I think Danfoss). I would like to replace with a new TRV without draining the system. Cn anyone help please.
Standing charges on Empty property
My ex-rental property has been vacant since 31/12/24. I’ve recently sold but final exchange won’t take place for at least another couple of months if I’m lucky. Meantime octupus energy have been sending bills to the empty property with a standing charge of over £100. I have transferred the account to my account. How is it…
Should I switch tariff
Hi, I just looked at my latest bill with EDF and it says I could save £41.10 a year for electricity and £60.81 a year for Gas if I switch to their Simply Fixed Direct Jul26v7 tariff. The current tariff I’m on is their Ensure Tracker Sep 25 which has a £25 exit fee for both fuels. This tariff has discounted standing charges…
Warm Home Discount 2024/2025
My brother in law, who has learning difficulties but lives independently in a council property, has always received the WHD from the government. This year he did not, although we (my wife and I who are his deputies at the Court of Protection) were not informed from the Dept for Energy Security and Net Zero (DESNZ for…
Economy 7 Being phased out??
My late mother's apartment is in a Mccarthy and Stone block - it is rented out. All heating is electric, with night storage heaters. We were planning to replace one, but the complex manager told me "The actual Meter Technology for Economy 7 was deactivated on the 31st March 2025 and Economy 7 is being phased out completely…
Tomato Energy Tariff Sola Panels
Hi I am looking to get Solar panel they have said at your propery its going to be £139.99 per month and 7000 KW per year. When i checked my octupus enerygy for ths year i use 5000 KW per year. Should i say why there is 2000 KW extra on there website it says tatiff starts from £99.99/month. Or is this normal
Smart meter rollout
I'm being badgered about installing a smart meter to the point of harassment. I don't want one. (The reasons why are a separate issue.) I know the providers have targets. But does anyone know if the government has any plans to force consumers to accept smart meters any time in the future?
British Gas - Meter Issue
Hi all, BG have recently sent me a bill for elec' from Jan-March and the usage has doubled for no reason. I have no new appliances, haven't changed m routine and I am very energy conscious, everything is switched off at the wall apart from fridge and broadband. My usual spend even with charging EV 3 times a week on night…
TP Link Kasa AA rechargeable batteries for TRVs?
So Most TRV vendors say you shouldn't use rechargeable batteries and you can get around it using this US $3.20 | Universal 3/4.5/6V AA LR6 Battery 3V AAA Battery Eliminator USB Power Supply Cable with Switchhttps://a.aliexpress.com/_EHluzxQ Which is a touch unsightly, though I was also wondering, surely one could use 1.5V…
Time to switch
Hi, I'm coming to the end of my fixed energy tariff (Ecotricity) and looking at new deals on the Cheap Energy Club. I'm leaning towards a slightly more expensive tariff without exit fees (EDF or Octopus). I think I've been burnt this year as I wasn't able to switch to possibly cheaper tarrifs before the Price Cap went up.…
How much electricity consumption is too much? Is my home OTT?
Hi all,We have just had a home energy assessment done on our home, and one of the questions asked by the assessor was how much electricity we consumed per year. When I told him our total for 2024 was 6100KwH his eyes popped out of his head. I should qualify that we are a small farm and have loads of freezers x5, fridges x3…
Meross Smart Wi-Fi Plug
Bought a couple of MSS305 plugs to monitor my energy use. On the home screen can see both added and when I go into each of them can see the energy use of each plug. Is there a way to see the total all both (all) plugs rather than just individually?

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MSE News

Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.

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Energy

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