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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.4K comments Most recent: How much water do you use by dunstonh Today at 1:28PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

359 discussions 11K comments Most recent: People Saying Heat Pumps are Rubbish - Are They? by michaels 28 April at 4:38PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Heating oil delivery issue by lohr500 28 April at 5:25PM

Is this a RTS meter? I don't think it is
E,ON have been sending me numerous messages to switch my RTS meter. However a meter reader came round last week and told me mine wasn't a RTS meter. I've told E.ON and sent them the attached photo but they still insist it is because it says Time Switch on the back board but I believe this is an old back board that was…
Did Martin ruin Economy 7 night rate Tariff's?
Some may remember this bizarre campaign by Martin from a few years ago: https://www.moneysavingexpert.com/news/2023/03/government-changes-how-the-epg-should-be-applied-to-economy-7-ta/ At the time with incredible high energy prices, energy companies were being subsidised by UK government to reduce kilowatt per hour by…
Ombudsman Gets it Wrong
Hi, First post here as I really don’t know which way to turn Brief history I started with Ovo Energy in October 2021. Property had been PAYG There was a £50 credit on my account that was “transferred” to Ovo I was supposed to have an on line account opened but the one they opened I could never access I would spend 2 hours…
IF Tomato Goes Bust
I switched to Tomato and went live with 2 addresses on September 1st last year. They have failed to bill me despite me providing meter readings every 2 weeks or so. Their system stopped reporting smart meter reads after the first 6 weeks and nothing since. What happens if they go bust? Will a "supplier of last resort" bill…
Hot water cylinder faulty?
We have a Heatrae Sadia Megaflo unvented indirect hot water tank with a conventional boiler. Recently we've noticed that one of the showers in the house has very inconsistent hot water flow. It sometimes works fine but other times the hot water flow is a trickle. The hot water flow to the other showers may be slightly…
Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
Is My Electric Energy Usage Way Too High?
Seems we use 4118 kWh per year. I read the average is half that. We lived in a house that had central heating but in the Office room, some modern but electric heaters. They went on a bit throughout last year but not every day. I wouldn't say we waste electric, we have LED bulbs everywhere, turn things off when not in use,…
EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
BRITISH GAS FIXED TARIFF V49 (Recommended by MSE) Outrageous Direct Debit calculation.
I have just changed my British Gas account from the Standard Variable Tariff to the British Gas Fixed Tariff V49 as recommended by MSE and via the MSE website. It was a reasonably painless exercise.Good old British Gas then emailed me with my gas & electricity projections for the year which both look about right compared…
Octopus - They tried to automatically switch me back to flexible tariff!
Prior to the Energy cap rising on 1 April 2025, I used the topcashback comparison tool and it suggested EDF offers the best deal. So, I started the switch to EDF. But soon afterwards, I phoned Octopus, and the customer services agent sent me an email link to switch my Current Octopus Flexible tariff to Loyal Octopus 14…
Octopus charging me a bill from 2 years ago
hi, I am leaving Octopus as I'm moving house. I have been an Octopus customer for 2 years. I did have loads of issues with Octopus reading my smart meter in 2023 and I thought this was resolved when they sent me a bill for £900 at the start of the year, which I paid. I have not really been at the property much this year…
Octopus Tracker
Hello again all. Now that the worst of the winter is (hopefully) over with, I have a simple question requiring a simple answer. Is Octopus’s Tracker tariff worth sticking with through the cold months? I chickened out this winter, and I am now on a fix. But tempted to return to the Tracker when I am able to, and stick with…
Energy company are forcing me to replace my meter
My energy supplier has sent me a message to say that my electricity meter is reaching the end of its certification period. They want to replace it with a smart meter. I've so far resisted their nagging to do this, but the new twist is the certification period. Can they force this replacement, is what they say true about…
Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
British Gas incompetent
I have had a prepayment meter for many years. Late last year it stopped working and British Gas installed a new meter in January. Because i am disabled and couldnt reach the meter, it was changed to a credit meter. I had been waiting for a direct debit ever since as was told it wasn't communicating with them. I wanted to…
No Heating Bill For 6 Months - Advice Needed
Dear Forumites, I purchased a 1 bedroom flat, which has a community heating system. This means that our heating and hot water are centrally billed via our private estate management company. I moved into the property in November/December 2024. Our estate management company are having issues generating bills for this system,…
Prepayment meter but provider says I've underpaid
This discussion was created from comments split from: OVO claiming closed prepayment meter account is in Debit.
Proving to Utilities companies that your flat is Residential not business
Help dear "forumites". A family member is moving into one of a block of 6 residential flats but the electricity and gas supplier insists that his Meter is "Business". That sounds expensive in the current market. I've heard elsewhere that the way to resolve this is to get Council Tax paperwork showing that the block is…
Intelligent Octopus Flux v Intelligent Octopus Go
My hard is scrambled trying to figure it which is best for me currently and when I should switch. I have both solar (12 panel 4.2kW with 9.5kW battery) and an EV with Zappi charger. I currently have access to FREE EV charger though occassionally need to use my home charger. My use of FREE charger may be ending soon. As I…
Gas only fixed tariff?
I was on a dual fuel fix but moved my electricity to Octopus when I got an EV. This left me with a gas only fix with my current supplier, which is now coming to an end. I want to switch to a new supplier/fix but can't find any gas only ones, only dual fuel or electric only. Am I missing something or is it just not possible…

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MSE News

Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What you need to know
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
Warning: 'WASPI' women affected by State Pension age rise should watch out for 'steep rise' in scams
If you're a woman born in the 1950s affected by changes to your State Pension age, be on high alert for scams offering compensation for this. Campaign group Women Against State Pension Inequality (WASPI) and charity Independent Age have warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group.
Martin Lewis: 'WASPI' women affected by State Pension age rise should beware 'steep rise' in scams
If you're a woman born in the 1950s, be on high alert for scams offering compensation for those affected by changes to their State Pension age. MoneySavingExpert.com (MSE) founder Martin Lewis has warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group – with some even using Martin's name.

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