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OVO wants money from me, although I moved more than two years ago.
I lived in my previous address until July 2023. I was initially with SSE (both gas and electrics), then I was automatically migrated to SSE. I was on PAYG, so I was obvious in credit. A year later, I got an email from OVO stating: I've had a look over your account and can confirm their is currently a credit balance present…
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OVO chasing for £40 from 2019 - should I pay?
I've recently (within the past 2 weeks) started getting calls and emails from OVO saying that my I owe £40 from a final bill from September 2019, from my previous address. I've not been with OVO since around Dec 2021. Honestly I thought it was a scam at first but after logging in to my old OVO account it does show that I…
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MSE Big Switch tariffs not available
I cannot see any of the MSE Collective Switch tariffs in the results on Energy Club despite being a MSE subscriber and user of Energy Club for many years. I have tried just looking at gas deals as well as dual fuel but I only see a limited selection of tariffs. Anyone else experienced this?
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British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
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Smart meter not working
I am due to change my energy supplier but one of my smart meters doesn't work. Can I still change supplier? I have chased my existing energy supplier but they say they have no one to come out and look at it.
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Eon Next Smart Saver tariff an IHDs
Hello to all, newbie here… It is about time to select a different tariff for my energy at home and I stumbled upon this Next Smart Saver one from my current provider, Eon. It looks quite interesting but I am puzzled by a note on the description, saying that the In Home Display will stop working with it. This is because it…
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Latest big fix I’m told not eligible with British Gas
Today’s email states that current users are included. I’m with British Gas but having gone through the process and told I’m not eligible and the British gas offer does not appear amongst the offers although the EDF and octopus energy ones do. I’m very puzzled. Is this a glitch?
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How do you change from one Octopus fixed tariff to another Octopus fixed tariff?
My mum is currently on fixed rate tariff with Octopus (due to end in May with no exit fees), but she would like to switch to the 16 month fixed rate loyalty tariff that Octopus are now offering and she thought she would be able to do this, since there are no exit fees on her current tariff. Using the Octopus app, she…
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Switching Energy Providers - Choosing Start Date
Hi All, sorry for the newbie question, but I couldn't find anything similar in search. I'm on a fixed tariff for 12 months with E-ON that ends at the end of next month. I used the switching tool on MSM, and found a cheaper alternative. However there was no date to select this starting from so I abandoned it as I didnt want…
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Meter malfunction?
Whilst ringing around for quotes British Gas mentioned his quote was based on the National Grid figures from this last year and when I said they were wrong he told me they were the most precise. I then checked Eon Next (my present supplier) and noticed they were using the same assumed annual usage as British Gas. I had a…
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How to get energy display to show gas usage as well as electric?
Asking here because I suspect I will get a more knowledgeable and faster answer than calling Outfox... So, smart meters finally installed on Monday, and have this little thing** telling me about my energy use. Or rather it's telling me about my electricity use as I can't get it to say anything about gas... it has a button…
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Back Billing And The Comedy Of Resolution With Octopus (Question Plus Mini Vent)
Hi everyone, I have been trying to find out if the Back Billing rules apply to Octopus Energy. I have been researching on Ofgem, CAB and other websites - but can't seem to find out if all energy companies mandatorily are signed to this, or if it is still voluntary for some. Does Octopus specifically have to follow the 12…
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octopus new tariff july v1
a new tariff has appeared on octopus, still higher than what i took out in may with edf also no exit fees fixed till sept 26 so its still a no for me
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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455w Bifacial Vs 480w Monofacial solar panel
I am torn between choosing these two panels for my south faced pitched roof with grey tiles.A 455w Bifacial with 23% efficiency Vs 480w Monofacial with 24% efficiency. Any experts with experience of handling or comparing both, please suggest me which one is too choose from. Ignoring the price between them as labour is…
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Help with storage heating, MPANs
I've just moved into a house which is heated entirely by old 'dumb' dimplex storage heaters with an Aclara 5 lead SMETS2 meter. I also have an immersion tank with a Honeywell Electronic 7 control panel next to the consumer unit. I think I've managed to figure out how to program that to come on over night thankfully though.…
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British Gas not showing in tariff results
a new British Gas tariff blagged by MSE is cheaper than anything - except it doesn't appear in the results listing. Why? How, actually, can I get it? the tariffs listed as "current" do not include mine - I just checked with BG. Anyone else going round in such a silly circle?
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Energy Direct Debit - Predicted to be in plus at FYE but they want to increase
Hi OVO customer here. I have a direct debit, I'm currently in a positive account balance by a few hundred pounds - but I realise that will reduce over winter. That is not the issue. OVO predict from my usage and current DD (£118) that I will finish in a plus at 31st March next year (i.e. after the winter). They say they…
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MSE Big ~Switch BG deal - new customer
Good morning all, I see the 14 month British Gas Tariff from the MSE Big Switch offer. I would like to avail of this offer for a property I'm buying and 'complete' on 3 November. Can I use this 'Switch' offer and how do I go about that - everything looks like a switch for a house at which I already reside.
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Energy contract renewal cooling off period
I have a small business which I opened 12 months ago with a new energy contact for the same period with a zero standing charge. As per the contract, I had a smart meter installed. The engineer looked at the second meter on the wall which he said was not wired to a supply and removed it from the wall and left a label on it…
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