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Special Energy Deals
I had a random phone call this morning from a salesperson. When I get unknown calls I usually just say "no thankyou" and immediately hang up, but this morning I did listen for a few seconds longer. The chap quoted Martin Lewis and news that energy prices are rising and most people are paying too much for their energy. I…
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EDF refuse to implement an ombundsman decision
We have a 9 hour off-peak tariff (aka White Meter). In April EDF installed a Smart meter with a 7 hour tariff, in spite of written and recorded verbal guarantees that the off-peak hours would not change, and I raised a complaint. After they lied and prevaricated I raised a complaint with the ombudsman, who decided in my…
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Northern power refusing to move stay wire
Hi, I’m hoping someone could give me some advice. Northern powergrid pole at the side of my neighbours garden, they have positioned a stay wire (anchor) attached to this pole in the middle of my garden. Before we bought this house I contacted them and they said equipments can be diverted I just had to apply online. I was…
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Scottish Pre pay meter query?
I have just gone over to a pre pay smart meter. My issue is that I am constantly feeding it, when I bring up the payments on my phone app it also shows my meter credit and a separate statement with an increasing credit. It seems that a percentage of my meter payment is going into this account? I understand that there is a…
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Lay man’s advice on gas central heating
I need info in simple terms to help with my gas central heating. Boiler is recently serviced so not a problem with that it’s just controls. I have a manual dial thermostat on landing which I suspect is not working. There are also knobs on my boiler for water temp and radiator temp. The radiator temp knob ( edit I should…
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British Gas Smart Meter Distance Communication Issue
Hi All, Looking for some advice on the following, if anyone has a similar issue please? My current Energy supplier is British Gas and has been for quite some time. I currently live in a detached bungalow and my electric meter is on external of one gable end wall and the gas meter is on the external of the opposite gable…
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Alternatives to cheap energy club
I am looking for an alternative to the MSE cheap energy club. It appears to not being updated as tariffs change, major example is the quoted a fixed Octopus tariff which ceased to be available 9 days ago. Don't know if energy companies have to pay to be included and Octopus don't pay so ar not always included. As cheap…
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Switching from British gas to EON after moving into a property has been a nightmare for my daughter
Moved into a property in March25, contacted British Gas immediately to switch the supply to Eon. Received an email to say the switch had taken place and started to pay Eon for their supply of gas. Roll onto November and, upon a billing query, was told by Eon the switch hadn't taken place and British Gas were still the…
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Energy standing Charges - OFGEM's inability to address unfair standing charges on consumers
I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…
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MSE News: Energy secretary backs ask for those on fixed tariffs to benefit from '£150 off bills'
The energy secretary, Ed Miliband, has penned a letter to major suppliers calling on them to pass the Budget's '£150 off bills' on to those on fixed tariffs. The letter follows MoneySavingExpert.com founder Martin Lewis' asks on the issue, after he told the energy secretary he would "push very hard" on it... Read the full…
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Heat exchanger
Re my previous post "water cylinder" I was wrong and the part is called the heat exchanger (combined boiler). The gas engineer said it costs around £1000 to replace and that I should unfortunately get a new boiler. Researching online seems to suggest that it would be cheaper than getting a new boiler. Is the engineer…
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Merged: Water cylinder
This discussion has been merged.
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Nightmare experience with Octopus/potential ombudsman action
Hi all I'm having nightmares with Octopus energy. Would appreciate some advice please. At the start of October we notified them that we were moving and we wanted to move our energy account to our new address. After moving, the in home smart reader display still showed "Welcome to EDF" and EDF rates for several days. I…
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British Gas contact number - no account details
Hi, my employer has received a text message with a payment link from BG. We have a number of properties with Homecover and the amount of £60 is a feasible excess. We have recently had all of the GSC's & services carried out and there were no issues. However, we have not arranged for an engineer visit, so have no idea what…
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Cheap Energy Club offer tariff not available
I logged in to the cheap energy club and it is showing a tariff that has not been available since start of the month. It offers Octopus fix Nov 2025 v2 which is no longer available. There's a December 2025 fix. If this is incorrect, can the Cheap Energy Club be relied on for its other results.
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British Gas Poor Customer Service 2025
What has happened to British Gas? Customer Service is not fit for purpose! They have positioned themselves where they are not accountable and how has this been permitted by law? You cannot complain to a proficient team or body until 8 weeks- so this means you can be without electricity or gas for 8 weeks or more until the…
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026
Read the full story: Martin Lewis: Energy Standing Charges news – how disappointing! If you haven't already, join the forum to reply.
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Scottish Power bill high (not first post about this)
Ok so a few months back I wrote about how SP were billing me around £85 a month for just electricity, gas is with another company (and rarely used) At the time I had dual meters but SP refused to change them to single meter saying as I had gas heating I wasn't affected by the teleswitch removal. Then suddenly in July they…
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Plans to change what households make from solar Feed-in Tariffs 'feels a breach of pro
If you're one of the 800,000+ households in England, Wales or Scotland being paid to generate your own electricity via renewable technology under the Feed-In Tariff scheme, you could earn less in the long run under new Government plans. Martin Lewis: Plans to change what households make from solar Feed-in Tariffs 'feels a…
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Most recent: My ASHP Journey in Bonnie Scotland. by cannugec5
1 January at 5:02PM
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