-
Octopus Tracker
Hi all. Has anyone out there braved the Tracker tariff throughout the winter? If so, has it worked out to be very expensive? I have kept an eye on the rates, and they have appeared to be very high for a lot of the time. I bottled out towards the end of last year and went on a decent fix. The thing is, what to do when my…
-
Octopus April fixed tariff rates email
So now we have it Octopus have now started to send out the new rates to those of us on fixed tariff and explaining how the war is affecting us
-
Smart meter not reporting usage - can I claim £40?
Hi all, I reported my gas meter is not providing readings to my supplier (EDF) on February 28th. They replied on March 2nd asking for a photo, which I provided on he same day. I asked for an update two days later (4th) having heard nothing and was told they were waiting to hear back from the relevant department. Today I…
-
With OVO waiting for the crash?
Investigating whether to wait of switch seems to show that to wait and let OFGEM inform me of my new supplier is not a big deal and the new company takes on the service and my credit. Has anyone a different experience of their Electric company failing and being switched? I've been looking at E.on and Sainsbury (seem to be…
-
EDF On line Account info
EDF has changed what we see online : "We've changed the way we show your account balance You'll now see the balance from your latest bill. To me this is a backward step as it does not reflect the actual credit - it makes the account balance lower than it is. Before it would have shown any DD's made, and Sunday Savings or…
-
E.ON Next Fixed 15M v7 MSE exclusive tariff
Hi all, I've taken the plunge and late last night started the switch to this E.ON Next exclusive tariff, mainly because MSE suggested I could save £531 a year. It shows monthly DD of roughly £250 (£100 less than current provider's recommended amount) but I cannot find the actual unit prices and standing charges anywhere!…
-
British gas DD - refunding and dropping my Direct Debit
First time on Direct Debit - always had a prepayment meter, but smart meter installed April 2025 I changed to Direct Debit. Just had an email from British Gas saying they are going to refund me £431.00 and reduce my DD to £35.92, but I am not sure if I want it too happen or not. Curious what others would do? Current…
-
MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
-
Fuse Gas Capping?
Hi all, I'm currently with EDF and at the end of my tariff and planning to switch to Fuse. I have tried asking EDF to cap our meter, or remove it, as we are switching from dual fuel to electricity only, but am getting no help from them. The alternative is to switch to Fuse as dual fuel and then ask them to cap the gas, but…
-
EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
-
IHD was not commission when installed, new supplier asking me to buy a replacement.
Hi all, My previous supplier installed a smart meter for me, but the IHD (In-Home Display) was never commissioned. At the time, the installation engineer told me not to worry about the IHD and to request the supplier’s own device instead, which would allow me to check readings via their app. I’ve since changed supplier,…
-
Smart Meters Supplier IHD Customer Exploitation
Just switched from Octopus Energy to another of the large ‘big six’ established energy suppliers. Have come across a new potential and massive potential waste of IHDs that may be being sent to landfill prematurely resulting in customers being encouraged or feeling their only solution is to pay for extortionately priced…
-
Changing name on a FIT account with British Gas due to bereavement
Does anybody have experience trying to change the name on a British Gas account which is used to handle the payments for electricity generated by solar panels. My Dad recently passed away, my mum and he owned everything jointly, but the FIT account at BG only allows for one name to be used, they chose to use Dad. Now my…
-
Electric Storage Heater (no gas) how to save costs
Flat has no gas is electric only. Has a storage heater basically boils hot water at 3am to be used throughout the day. Cheapest way to live with is mainly the economy 7 or any type of discount EV tariffs. Any suggestions? Screenshots: https://ibb.co/album/svxT5N
-
PAYG Extremely High
Hi all I live in a 1 bedroom flat with my partner and our PAYG electricity seems extremely high. It is an all electric flat with no central heating. We use 1 plug in heater in the evening occasionally (only when absolutely necessary), we have an immersion heater but this is on a timer to come on between 5-7am and 4-5pm.…
-
Electric Meter 6 years out of certification
I've been trying to get Octopus Energy to install a smart meter for a year now with no success. I know lots of people don't want one, but I do, and I've been writing and waiting and writing and waiting. My electricity meter was installed in 1971 and last certified in October 1992. As a Ferranti FNN2Q its certification ran…
-
Do we need a smart meter to move from prepayment to fixed direct debit?
Hi everyone, I'll cut right to the chase. Whenever I input my address to get a quote from a company, we are simply told in some form or another "hey, you have a prepayment meter, call us for a quote". I don't mind at all honestly but my parents are still wearing their tinfoil hats regarding them. We've been on prepayment…
-
E7 active period differs from billing period
While monitoring my energy usage I noticed that for the first 30 minutes my E7 (off peak) becomes active (Midnight - 00.30) I am being charged on the peak rate tariff not the off peak. As this is when all my appliances on off peak circuits start drawing power it's my highest cost of my E7 active period (Not tariff period).…
-
How do I charge my battery off peak
I have a 9.5kW PV array and 9kWh storage, Is it possible to top the battery up overnight at a cheaper rate ? currently I'm on Octopus fixed at 25.7p Elec and 5.3p Gas which runs until November 2026, and I also get 12p for exporting electricity. would overnight charging affect any of those? what are the options? I've had a…
-
EV tariff availability
Timing is everything they say. I recently got a new job which comes with an ev company car. I got a smart meter fitted a month ago and charger last week but on trying to add ev on my then provider, edf was told they were removed from sale. So I looked at the market and liked Scottish Power because they offer an ev specific…
For questions about water supply to your home.
4.3K discussions
28.7K comments
Most recent: Welsh Water Assessed Charge by QrizB
15 April at 7:23PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.