-
Condensing Boiler temprature
Hi, We have vaillant eco tech plus condensing bioler with a hot water cylendir. Max operating temp for heating is 68 degree. Last night heating was on at full temp for 4 hours and it used 4 cubic meter of gas (£2.81 cost). I have seen lots online that condencing bioler can be more effcient if used on proper temp. My…
-
Anyone heard of HomeEnergy?
I'm with Octopus in a 3-bed semi. I was lucky enough to sign up for fixed dual fuel for 2 years in June 21. So this ends in 4 days time. I hardly use any gas at all ever. I won't be using much LX either until it gets cold in September. Most comparison sites appear to have decided to give up. Weird. However, I found one…
-
Rebel Energy goes bust – here's what you need to know
If you're one of its 80,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Rebel Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
-
Octopus Energy - £5000+ in credit for months
Hi all, I've been with Octopus Energy for 2 years and in May 2025 my account received an unexpected credit of roughly £900 through a bunch of 'reversed account charges' in random amounts. I emailed Octopus to let them know because there's no reason I can see why I was credited this and provided pictures of my gas meter to…
-
Octopus Website Meter Read History
Does anyone have a problem finding their historic meter reads on the Octopus website? I scroll to the bottom and select view meter reading history and don't get any displayed except half hourly energy usuage which is not the same. I've tried on various tech setups and it's the same. I notice they are visible if I use the…
-
Fuse Energy, anybody with them?
As they were being mentioned on another thread I thought I would take a look and sure enough very cheap SC for electricity and discounted unit rate by the looks of it. Personally happy with Octopus and our Tracker/Agile seasonal hop-skip-jump but it's always nice to see if the upstairs companies are getting any traction…
-
New smart meter user - British Gas app not showing usage data and Bright app onlys shows electric
New smart meter installed 2 weeks ago. The IHD / monitor is working, although the gas tariff is still not showing the 1st Oct price increase, The British Gas app isnt showing any usage data, which I think isnt just me and their usage app data hasnt worked for a while. The Bright app works but it isnt showing any gas usage.…
-
RTS Meter Switch Off - Off Peak turned to standard tariff and standing charge applied
Hello, My electricity supply is via RTS meter that the energy supply company yet to change. The property has two meter and until 30 June was charged one standing charge on the general supply and the "off peak" meter for the water and storage meter had no standing charge and a lower energy tariff. From 1 July my electricity…
-
Octopus Tracker
Sorry to harp on about this, folks. I took the plunge yesterday and went back on the Octopus Tracker tariff, after 9 months away from it. I’m going to be brave this year, and stay on it through the winter. Might be a few expensive days here and there, but overall, I’m hoping to make a saving. If anyone has any thoughts,…
-
Scottish Power Defaulted My Account For Estimated Readings
Hi All - Its no suprise I am having an absolute nightmare with Scottish Power - I will explain all in one hit and would love some feedback / guidance as I have had enough now. - Back in 2018 I moved into my property which was a brand new build house I was the first owner. The Electric meter was a smart meter the gas was a…
-
When did the changes to SEG export happen?
I've looked through the forum and seen some threads about this but cant find where my questions are answered. Sorry if they are - bit overwhelmed and angry atm. So Octopus have just told us they're dropping our export rate from 15p/unit to 4.1p/unit from this september. Yes, they said it'll be a 'variable rate' but you…
-
EDF existing customer and Topcashback, double dipping success.
On 27th March 2025 I used TCB to select a new tariff to start 1st May, the £50 cashback appeared in my account within minutes and was paid out on 2 July. The tariff was one of their "no exit fees" versions and the requirement for the deal was to remain on it for 3 months. As that was just up, had a look at TCB and found…
-
New build house shown as commercial property
Hi I have recently moved into a new build house which was with EON and British Gas for Electricity and Gas. Unfortunately both had the property on a commercial tariff in the builders name whilst it was being built. After a lot of phone calls and hassle I have finally manage to get both of them to change it to a domestic…
-
Why is my quote over £100 higher than the estimate on the MSE website?
Hi, I want to switch my energy provider, as my contract ends on 29th August. So I checked the comparison results on the Cheap Energy Club page. I selected the top two deals and went to their websites, where I entered my details to get a quote, and both were over £100 higher than the estimate shown on the MSE site. * Home…
-
Ongoing unauthorised energy switches caused by third-party comparison site
Hi all, I'm reaching out as a customer who has experienced repeated unauthorised energy account closures, loss of supply, and potential misuse of personal data caused by a third-party switching site called Switchcraft. Despite never signing up with them, my British Gas account has been closed multiple times since 2023,…
-
Transferring debt from pre payment metre to a smart metre
I have a pre payment metre that went faulty a few months ago and couldn't top up, got a smart metre booked for September. But the debt on the metre now will get transferred over to the smart metre. How will that work will it just take a certain amount each time I top up towards the debt? How much will they take. I'm with…
-
Catch 22 with Warm Home Discount
Following the advice of a recent UK advert I saw, I am trying to apply for a Warm Home Discount in Scotland. The government website says I need to apply with my energy provider but my energy provider says I need to apply through the government. It then contradicts itself later and says I need to apply online by a certain…
-
GBIS for flats/apartments
I recently started looking for options to insulate my flat and I found out that GBIS is right for me. My property falls into the general eligibility criteria: council tax band A, EPC rating D, so I should qualify. Anyway, I checked my eligibility in gov.uk, and next thing after entering 'type of property - flat' was a…
-
Electricity Meter tariff
I recently used Cheap Energy Club. It came up with Outfox Energy as a cheaper alternative, compared to Fuse Energy who we are currently with. We have an Economy 7 meter but are on a single rate tariff with Fuse. When I tried to apply to Outfox, their website would only allow two rate options as that is what my meter is, as…
-
GBIS / Boiler Upgrade / Home Upgrade / ECO3 / ECO4 Nightmares
Hi folks, For anyone experiencing difficulties with government backed grants for Air Source Heat Pumps, Solar, Insulation, Ventilation and other such 'home upgrades', we've setup a new Facebook group to provide advice and support, which is badly missing within the industry. This forum won't allow me to post links, but if…
For questions about water supply to your home.
4.2K discussions
28.1K comments
Most recent: Can't Access Water Meter by subjecttocontract
30 August at 8:34PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.