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Energy bill query
Hi Folks, this is my first post! I am having trouble understanding fully my energy bills and am concerned that EDF have made errors on my bills. Who do I go to for independant advice, who can check my bills, against my own readings and tell me whether the bills are accurate? Just to add, EDF knocked £230 off my credit…
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British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
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Sent someone else's bill
Hi all Hoping for some advice. I received a bill from 0v0 Energy - when I say 'received', I mean there was an 0v0 letter in the post with my name on but for a different flat (the post all comes through the shared front door of a converted building). Puzzled, I opened the letter and it was a bill for standing charges and…
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Hot water cylinder or heat battery
Hi All I need to replace my hot water boiler asap. I live in a 1 bedroom flat and there is only electricity. I have been quoted £4000 for a sunamp heat battery which I dont think I can afford. Apparently these are so much cheaper in the long run. Does anyone have any suggestions for anything cheaper but also efficient to…
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The Smart Meter issue
Hi All I am not against smart meters in any way as I can see there advantages depending on what your needs are from your energy. Sorry this is long... But there is a big issue with meters not working correctly. It appears the way that the government have allowed the metering networks to be setup and ran is a disgrace, with…
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Eon next Not allowing Online registration?? Can you have a try please
I've Been trying to register for the first time my email to my eon next so I have an online Eon account. I have tried many times, registering my email with this link and it says the password instructions have been sent to your email. but I haven't received any email I have also checked junk folder. Can you have a try with…
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UW, Econ 7 and Dimplex Quantum heater
Somewhere in the above combination there is a mismatch and I need someone to point me in the direction of what I can check please. After a month with UW, I have my bill, readings day 303, night 128. This time last year day 76, night 409 - which is what I would expect. I am now at home full-time compared to last year BUT…
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Econ 7 smart meter not sending gas reading
Another day, another meter hassle! How do smart meters work for 2 tariff electricity and gas? Or don’t they? The smart meter is recording - and sending - day and night readings for electricity but isn’t sending anything for gas. Is this normal? Smart meter was installed in September. OVO has requested a reading.
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Prices on tariffs are wrong on MSE
Wanted to change to the British Gas deal to save a couple of hundred a year and compared this with my current tariff. See pics attached. The prices for my current plan are wrong and too high on all three elements: day rate, night rate and standing charge. Compare with my bill from 03/10/2025 below. And yes I triple checked…
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Optiwatt plug in energy saver
Hi, has anybody got any knowledge or experience of this item, (Optiwatt plug in energy saver) claiming to reduce electric bills? Thoughts please, tia
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Student Energy Group chasing for money
My daughter was at university and rented a flat with 3 other students. The original energy supplier was Student Energy Group but they switched to British Gas. Now Student Energy Group are claiming they owe them over £800 as they say because British gas didn't inform them, they still have to pay. They have all the…
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Economy 10 & Smart Meters
I have an all electric house with 2 meters. The underfloor heating [acting as a storage heater] & hot water are heated from an Off Peak meter with 7 hours at night & 3 hours pm boost.EDF have just informed me they are replacing my 2 meters with a smart meter.I have no idea what this means for meI presume it means I have…
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Smart Meter Wrong by a Constant
I've been going back and forth with EDF over the last 18 months(!) because our manual meter readings and the smart meter readings that we're getting on a Liberty 100 system are consistently different by a large margin. I've discovered that they're so consistently different that they're actually out by a constant number…
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EON Billing Newbuild Nightmare
First post so forgive any rambling! I moved into a new build 28th June 2025 with meter reading taken at time of move in, house has solar panels. I was told it was Eon and the new build developer provided me with the smart reader from Eon Since then I have repeatedly tried to set up this bills for my address with Eon…
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Energy provider monthly credit card payments
Please could someone recommend an energy provider that enables monthly credit card payments? I don't mind setting up a direct debit as a back up. I have smart meters and would like a monthly bill i can pay with a credit card (not a fixed amount monthly payment) I have a credit card with two years zero percent interest so…
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Octopus Energy
Can someone who is a bit more au fait than me, kindly help? I am currently with Utilita Energy after I switched from E.ON Next whose Customer Services were totally abysmal. But Utilita have a rather dubious 'fishing hook' ploy. They initially tout No Standing Charges, then once they have the customer, 3 months later…
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7 year Energy bill dispute, bill keeps increasing - any advice?
Require guidance dealing with a quite long-standing dispute between my parents and an energy supplier. The dispute began when my parents received a bill that they did not expect and consequently did not have enough money in the account for the direct debit to complete. Upon reviewing the bill my Dad decided he would not…
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Am I really eligible for this
My energy company recently credited me with £150 Warm Home Discount, my concern is whether this is some sort of mistake that may be clawed back later leaving me in debt. In the past I had money that I think everyone got during the energy crisis. I have also had Cold Weather Payments but those are few and far between, I…
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Anomalously high gas bill - from British Gas
Hi all, looking for some advice on something.. We have just received a bill for our gas (British Gas) for 3k. * ~£1300 was accrued between the end of April and start of June 2024. Charged at 5.74p per kw/h. They say we used 23,194.6 kw/hrs. * ~1k was accrued between the start of January and end of March. Charged at 6.991p…
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Increasing Direct Debit
I've just got off the phone with my energy company after getting an email saying they were increasing my direct debit. I currently pay £240 a month, and they wanted to increase it to £270 because my account "wouldn't be in credit by the end of March". Looking over my usage for last year averaged out at £160 a month, and…
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