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Best customer service energy provider
Hi does anyone have a link if Martin did a best energy provider for the last few years. Did a internal search on the MSE however its giving the 2018 results?Thanks in advance for any help
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Scottish Power urgent help needed
Hi all, I’m looking for advice on a billing dispute with ScottishPower. I’ve been charged £3,443 for electricity over the past year, despite not having a smart meter and charging my EV overnight — which should qualify me for an EV-friendly tariff. Here’s the situation: • My actual usage is ~13,600 kWh/year (split ~7,300…
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FIT meter gives strange readings; installer gone bust!
In January 2024, I had a battery installed to work with the solar panels I already had (January 2012). This required a new meter and I have submitted manually the three meter readings required since, to E.On. They recently asked for a photo of the meter readings to verify my entries and have said that the readings are…
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British Gas login problems
I have been unable to log into my online energy account for about 3 weeks. On my laptop, I get the error "Sorry, we're having technical
problems at the moment. Either stay
on this page and try again in a few moments, or please try again later." On the iPhone app it's "That didn't work. Your email and password are not…
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energy club recommendations dont include EV tariffs
Ive noticed that the MSE energy club tarrif comparisons dont include any EV tariffs and Im looking for some advice on how to move forward with best option Recently moved to scotland from NI, house has a built in charging point so Im making the switch to an EV. So i need to sign up to an energy tariff and want one with…
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No Smart meter can be supplied
My daughter and her husband moved into a house in the countryside on Scotland about 18 months ago. It is very picturesque but is 'semi-remote' in that the nearest town is about 2miles away, with a major city about 25minutes drive. They have recently had a baby so the need to keep the house warm is a priority. Since that…
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Octopus Energy lost our smart meter data for 17 months – now wants to bill on estimates
Hello, I’m hoping for some guidance (and possibly visibility) on a long-running issue with Octopus Energy. We have a solar PV and battery system that operates on Octopus half-hourly smart tariffs. Our system deliberately buys electricity during low-price periods and exports during high-price periods, so accurate…
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Electric heating
Looking for advice on which heating to go for. I live in a one bed flat in a converted house and unfortunately there is no gas supply in the building so I have no choice but to have electric heating. When I purchased the property in October the old storage heaters were past their best so on the advice of my electrician I…
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Osily oil filled radiators
Has anyone used the wall hung Osily oil filled radiators? Are they any good for a large room? Thanks
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BRITISH GAS & CREDIT ENTRY TURMOIL & LIES..HELP!!!!
I'll try & make this as short as possible... We lived at an address. We left the address in AUG 24. We paid our final bill. We have - btw - all proof of this. The balance was £0. We moved to our new address. The account at the old address was in MY name but the DD came out of my wife's bank account. My wife - as BG have…
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smart meters- what is typical lead time?
Hi, I have requested an EV Tariff and so a smart meter for electricity (and gas as it is ancient) from my supplier, Utility Warehouse (UW). Recently gone to a full EV so hoping to get their advertised EV Tariff ASAP. Being in the northern half of the UK I expect Arquiva will be the installers but just a guess. Responses…
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£3000 Leccy Bill wrong
I moved into my flat in July last year and am with British gas. I'm on a smart meter. My meter and onscreen display also the usage data on the app says I've used 253 kWh since I moved in and that I owe £180(I know this is correct I've never paid more than £40 a month for electricity as I'm barely home and use around…
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Octopus mini - any similar options ?
Im currently with octopus but there are cheaper electric deals with eon, and ecotricity. Wondered if anyone does anything similar where can view live data like octopus does or other provider agnostic options ?
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RTS meter - can we carry on using this meter?
My mum has Economy 7 electric heating. She hasn't had a letter telling her that her RTS meter was going to be turned off, and since she has a digital meter I thought it wasn't affected and the RTS box was disconnected. The display on the meter cycles between day, night, total. A couple of months ago the night time reading…
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Merry Christmas and happy new year ….
To you all this group is fantastic, you have all helped me so much this year from my Edf complex metering issues to my new smart meter and switch to octopus I appreciate each and everyone of you who took time out of their day to help and advice me when I was literally going insane trying to navigate a complaint with a…
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OVO - 8% Interest and charges reclaimed on credit balance
Hello All, After a 6 month battle with OVO Energy i'd like to post a short version of a success story here in the hope that customers leave them, perhaps picked up by the press or more people do what I have done. Big companies think they can simply make up rules, treat customers badly and get away with it. They really are…
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British Gas cancelled my fixed rate
Wondering if anyone has had the same experience and what the outcome was. So fixed my gas and electric early October. Received the confirmation emails and heard nothing more. Gas is fine but my electric tariff (Peaksave Sunday V10 fixed until november 2026) has been cancelled nearly 2 months after it was fixed. I was only…
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Gas meter not working
My main gas meter is not working. Discovered this when I went to read it for this quarter’s bill. Display is blank. Scottish power have estimated the bill and say I used £100 per month more gas in October, November and December than in September. I was really careful this year and didn’t put the heating on until near end…
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Morrison Data Services - uncontactable!
My elderly m-i-l had a card through the door asking for a meter reading. We are now trying to submit same through the website and phone number on the card but it seems impossible. The website is down and the phone number just has a recorded announcement. Is this a wind-up or have they just turned everything off for…
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Cheapest tariffs now non renewable electric
Noticed that on comparisons most of companies now selling non renewable electricity. this seems a recent change and includes eon and British Gas. A real shame :(
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.