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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Single Person Water discount by Cardew 13 July at 9:39AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by NedS Today at 1:43AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

It's grim, raining and I'm cold but it's June. Should I light the fire?
Heavy rain has stopped gardening - it really is bucketing down. So I've come inside. My cat is logging on now so she can vote for option 1 - what do you think?
RTS Switch off / Smart Meters: Necessary or opportunity?
Hi Money-Savers, My dad’s being pressured to switch his old electricity meter to a smart meter. I’ve heard all sorts of mixed opinions about smart meters, from people saying “don’t touch them” to others saying they’re fine... but with the 'Radio Teleswitch Service (RTS)' being phased out, it feels like we don’t really have…
Temporary High Power Usage
I noticed this morning that for the third time in 12 months, a mysterious 0.33KWH being drawn with everything bar the fridge freezer and router turned off. I have the bright app and it shows normal usage is usually only 0.03KWH overnight or when I'm at work. Annual usage is low at 900KWH helped by 3 solar panels. Normally…
3-phase electricity in a private road
I submitted an application and payment to our DNO, Scottish and Southern Electricity Networks (SSEN) in early April 2025, and an installation date was agreed. However, I was later informed that due to unresolved wayleave issues WSP, acting on behalf of SSEN, has advised that a wayleave is required because the cable route…
Smart meter won’t connect to the network - EDF refusing to resolve the issue!!!
Hi there. Our first generation smart meter won’t connect to the DCC network, an issue that I have reported to our supplier, EDF. They have said the issue is out of their control, they will not send an engineer out to look at the meter, and we therefore just have to accept the problem. I have asked them why they can’t…
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
RTS meter replacement booked for September
I foolishly believed Scottish Power when they said they'd let me know when I could book an appointment. Today I finally checked the site and found the only dates available were 22 and 23 September! So I'm booked in for the afternoon of the 22nd and wondering what will happen between RTS switch off on 30 June and then...…
OFTM
After lots of benefit from Octopus Tracker, and less benefit from their January fix, I’ve decided to go whole jog with OFTM 2yr fix. With all the rumblings in the Middle East and the rate they are offering at the moment, it seems like a sensible move. I’ll be having a wee think within the cooling off period and I’m…
Electric Meter Replacement (EON)
Hello to all I have just a received a letter from my energy supplier EON, stating that my electric meter has reached the end of its' life and they need to replace it with a new one (Smart Meter) Which I am disinclined to get. EON has been pestering me for a while to get a smart meter for a while now, despite my having…
Octopus Intelligent Go - Change of behaviour?
Hi folks I've just returned from an abroad holiday and have noticed a considerable change in behaviour when charging my EV with Octopus Intelligent Go. Let me try and explain Since I have had my EV anytime I plugged in and IOG created a daytime schedule the car would follow this and charge. Let's say the slots provided on…
Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
Small combi that does low temp so doesn’t cycle
Hi im looking for a 24kw ish combi thats approx £800 that will be used to heat two rooms. Im after one that won’t cycle loads so grateful for recommendations!
Cheap Energy Club - postcode entry not showing my property
I'm trying to log into my Cheap Energy Club account and need to re-enter the property address. When I enter my postcode, the drop-down list shows the various properties either side of mine in the terrace but not mine. What can I do to resolve this? BTW I've successfully used this comparison account before over the years…
Communal Heat Network billing issues
Hi all, looking for some advice. We own a property where the heating and hot water is provided by a communal boiler (a Heat Network). The system is managed by Evinox Residential who are meant to take the meter readings, produce the bills and collect payments on behalf of the property manager, Trinity Estates. We moved into…
Is Outfox Market Jun25 2yr fix V2 still best deal??
Hi all, I need some help please. I am with Outfox the market and just tried to switch to the 2-year Fix'd Dual Jun25 v1.0 tarriff shown on MSE as the best deal at the moment, however just been told this is now v2 and tarriff details are as below. Is this still as good a deal as the v1 please? 2-year Fix'd Dual Jun25 v2.0…
British Gas - Bills for the occupier (before we moved in)
Hi, I purchased a property in May and moved my supply with octopus across to the new house. I've been getting repeated letters from BG asking for 200quid for the period ending 9th may (my move in date). Octopus confirmed that the suppliers have agreed readings so there's no discrepancy and nothing for me to pay. Oh, except…
Smart meters rocketing prices
My economy7 electricity meter has been replaced with a smart meter because the RTS signal that controlled the original meter was being switched off. I was assured I would see no change to how the supply operated, just have the advantage of no longer needing to manually take readings. This has been far removed from the…
Smart Gas Meter Communication Problem
Apologies posted this earlier by mistake as a comment on an old thread instead of starting new thread I had smart meters [type 2] installed in 2019. Electricity meter works fine but the gas meter has never communicated in smart mode from the day it was installed. The day after installation we had a visit from the…
EDF chasing a debt for someone who has never lived here
I own a holiday cottage. A couple of months ago I started getting correspondance from EDF addressed to a name of someone who has never lived here. These turned into final demands and now a debt collection company is involved. I have e mailed EDF several times to point out that the person named has never lived here and EDF…
First Time Buyer - Gas & Electricity Advice
I'm a first time buyer moving into a 2 bed, 2nd floor flat (energy band B) next week. The current owner lives there with her child and her partner, I will be moving in myself. They are currently on the price cap, no smart meter and have the same provider (OVO) for gas and electricity. I know I need to take a meter reading…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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