Cheap Energy Club Cashback

jintyb

I initiated a switch in November to a cheaper tariff with my existing supplier British Gas.At the time it did say you would qualify even by switching tariffs with the same supplier. am still waiting for my cashback over 6 months later. Getting no help from either Energy Club chat or BG as they say it’s a third party switch and they cant do anything. Very frustrating and I feel an utter waste of time. Can anyone please advise?

Bengal21

I switched to Fuse last August using the Cheap Energy Club and I'm still waiting to. When I finally managed to get an email reply from an actual human instead of a bot, they said it was because Fuse hadn't paid them yet either, so maybe BG are being equally tardy.

scubado2

I too switched (in December) and received nothing. To be fair MSE tried to help - once you get past the abysmal bot - but I've still no cashback nearly 8 months on. Yet another rip-off I suspect, which is a tad embarrassing given Martin Lewis' involvement. Whether MSE are pocketing the cash and not passing it on, or the energy companies are defaulting on their promises to MSE - who knows! Pointless using the site if cashback is your aim.

jintyb

https://forums.moneysavingexpert.com/discussion/comment/81996315#Comment_81996315

Blimey, August! I guess I need to be a bit more patient. It’s dealing with bots that is so frustrating! Thanks for replying.

jintyb

Despite contacting both CEC and BG several times I’m still no further forward. I just switched tariffs with my existing supplier. I’m totally fed up with the whole thing and I’m not spending any more time chasing £20. I’ve now been waiting 10 months. Extremely disappointing but I won’t be using CEC in the future.

dt192

I have the same issue and it's been just over a year now. They clearly state 'We'll pay Energy Club cashback within six months.' in the email, yet seem to think that delays with suppliers mean I should wait. Obviously they should be paying money due to us on time and resolving issues with suppliers on their own time. I received my bonuses from other signups I did elsewhere without issue, so I also won't be using CEC in future.

I'll look into how to take action, I assume this falls under something.

not_a_new_user

I switched internally (with the same energy company,) in May and I never received my £20 cashback.

It's still saying 'Conratulations, Switch in Progress' even though the switch transpired.

My advice is not to factor any CEC Cashback Savings into your quote, because there's no guarantee you'll receive it?

Complain to ML?

jintyb

I am still waiting! Coming up for a year now.

dt192

Seems like Advertising Standards Authority might be a start https://www.asa.org.uk/make-a-complaint.html should work, as they have also made a ruling on uSwitch regarding cashback.

Martin Lewis is also having an Ask Me Anything tomorrow on youtube, so you could add your questions there:
https://www.youtube.com/@martinlewis/posts

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82154006#Comment_82154006

Thanks.

I've just double checked and my tariff started on 4th March so that's 7 months.

I don't have a screenshot of the £20 cashback offer.

not_a_new_user

I've submitted a complaint to the ASA and I suggest other people do the same if they are unhappy.

The £20 cashback was an influence on me choosing a new tariff. Someone is certainly benefiting from this and it's not me.

To me, it's false advertising a tariff as £20 cheaper with cashback you don't actually receive, ( including cashback, as stated per advert).

As it happens, the ASA have been advertising on TV, I saw an advert on TV last night.