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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Tariff issues - E-On Next
Just wondering if anyone else is with E-On Next and trying to swap to a new tariff with them? Ours is due for renewal in 2 days, so I arranged a swap to a new tariff over a month ago. Since then all I’ve had is repeated emails prompting me to swap tariff, and yet another one this morning - my account shows my new tariff as…
Is my smart meter tripping the electric
On Saturday we had a power cut. When the power cut website said our power was restored we still didn't have power. However I noticed that there was a light on the meter and the main switch was tripped. We turned each sub trip switch off in turn but the main trip switch still tripped. I phoned powergrid and the call handler…
Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
SO Energy - Estimated Annual Usage
I switched to SO Energy in July and have now had an email increasing my Direct Debit by £30 a month. When checking my forecast calculation they seem to be massively overestimating my Electricity usage. My 18 month average for the annual estimate with my previous supplier was 1660 kWh but SO Energy have estimated 2972 kWh…
unable to see the british gas deal in the email on the website
In the latest MSE money tips email there is a MSE Big switch winner: WINNER 1: Cheaper-than-the-market's cheapest. British Gas 14mth fix for both new & crucially existing customers. This is the cheapest BG fix since Sept 2021 and is an average 15.2% less than the new 1 Oct Price Cap. Existing BG customers can get it too,…
My address is missing.
I changed my password as requested. Now, when I try to access the deals, the drop-down menu shows the addresses of everyone else on my street but mine. I emailed them. Their advice, or rather AI's, was to post here or access the 'help/support' articles; none of which offer a solution. Disappointed.
Switch or stay with EDF Simply Fixed Direct Aug26v2
Hi All, I got excited to switch and save some money, but it looks like the majority of my saving will come from the GAS switch and the ELECTRICITY is minimal, and particularly worrying as the standing charge with the BG deal is a lot higher than EDF. I also don't like the exit fees.... Any thoughts on whether I should stay…
Octopus Power-Ups, Free Electricity in East England
Just had the email through. Looks like a great scheme. If you're in East England certainly worth looking to see if you can sign up. (UK Power Networks) Another win for Smart Meters! ;) https://octopus.energy/power-ups/
Energy Club deals - is a smart meter required?
I am thinking of changing my mum over to one of the fixed rate deals available through the Energy Club - probably to the offering from British Gas or EDF. She is already an EDF customer and does not have a smart meter and does not want one. Are these deals based on you getting a smart meter installed if you don't already…
How likely will I save with MSE Big Switch?
I would really appreciate any guidance. My current energy cost is lower than the British Gas 14mth fix and as this is all based on predictions, I'm not sure whether to take a gamble. Currently on a Price-Capped tariff with Home Energy, currently paying £1,873/yr. Estimated MSE prediction for 1 Jan 2026 is £2,230 (with…
New MSE Octopus tariff that is nowhere to be found on the page?
Hi all, I am due to either renew or switch my tariff. I am currently with Octopus on their Octopus 12M Fixed October 2024 v2 tariff. I am on a day/night tariff, but have asked for a single-rate option as it seems that I am actually wasting money on the day/night one. The quote that Octopus have offered to me was under…
Insulation and draught-proofing mystery - anybody have any suggestions?
I have a mystery, and a theory, if you have 5 minutes spare, and like to solve things: There is a persistent cold draught in my 1920's house. I have checked everything, but can't find it, and I hate spending money heating a draughty house. I have searched everywhere, prowling about with a candle flame, but I can't find the…
RTS replacement issues
Hi. I have recently had my Radio Teleswitch and analogue meters replaced by a smets2 smart meter(Aclara SGM1416-B). My set up was the Scottish Power comfort plus circuitry, as has been described in other threads. In brief: Meter 1. 24hr live circuit (at standard rate) for sockets, lights, cooker etc. Meter 2. switched…
How to use Solar Panels and Battery efficiently
March 2025 I was sold Solar Panels and Battery based on Octopus Flux product information. Octopus information shows a graph where the Night Import rate is less than Day Export rate and explanation recommends users to fully charge batteries at Night Rate and use Solar to keep batteries 100% charged until Peak Rates to…
British Gas Collective Nov26
When I go through the link from the MSE email I have to complete a form as though I am a new BG customer and set up a new direct debit. If this deal is available to current BG customers why do I need to set up a new direct debit? And if I do complete a new direct debit form will my current credit with BG show on this new…
OVO wants money from me, although I moved more than two years ago.
I lived in my previous address until July 2023. I was initially with SSE (both gas and electrics), then I was automatically migrated to SSE. I was on PAYG, so I was obvious in credit. A year later, I got an email from OVO stating: I've had a look over your account and can confirm their is currently a credit balance present…
OVO chasing for £40 from 2019 - should I pay?
I've recently (within the past 2 weeks) started getting calls and emails from OVO saying that my I owe £40 from a final bill from September 2019, from my previous address. I've not been with OVO since around Dec 2021. Honestly I thought it was a scam at first but after logging in to my old OVO account it does show that I…
MSE Big Switch tariffs not available
I cannot see any of the MSE Collective Switch tariffs in the results on Energy Club despite being a MSE subscriber and user of Energy Club for many years. I have tried just looking at gas deals as well as dual fuel but I only see a limited selection of tariffs. Anyone else experienced this?
British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
Smart meter not working
I am due to change my energy supplier but one of my smart meters doesn't work. Can I still change supplier? I have chased my existing energy supplier but they say they have no one to come out and look at it.