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British Gas - Unregistered Meter
My gas supply was taken over by British Gas two years ago. When we received the first statement I noticed that we were being estimated for an old meter which the old supplier had replaced. I sent them an opening reading and photos of the meter but still received estimates. I therefore phoned again and was told that the…
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EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
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EON late payment markers
Will try and lay the facts out! myself and partner bought our property 8/3/24 before moving in, we engaged with octopus energy to become our supplier (no knowledge of previous supplier) all good and provided octopus the starting meter readings on the 13th (once we had access to our online account) my mistake is not…
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Scottish Power / Economy 7 and smart meters
Hi all, Hoping some folk here might have come across my queries and are able to advise please? I have E7 and been emailed by SP several times about changing to a smart meter. I'm reluctant to do so due to hearing many tales of woe over smart meter problems, specifically with E7 readings. Q1 Is this a major problem, or have…
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RTS SHUTDOWN AND THTC
I am a customer with EDF living in Aberdeenshire with electricity as my primary source of heating. My heating is on a standard variable heating tariff and this controls timed power to my storage heaters and 24/7 power to my panel heaters etc, all controlled by a RTS meter. This setup is THTC and was originally installed by…
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Outfox The Market
My current supplied is Scottish Power and want out from them. Done a comparison and Out Fox came up as cheapest but been reading online horror stories about this energy supplier? Can anyone expand what they truly like or are the horror stories just typical with any supplier. Just worry now made stupid mistake to switch to…
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Edf say cant get e7 as not already on e7
Do providers have to legally offer e7 tariffs? I ask as looking to go on e7. I have a smart meter but not currently on e7.EDF say they will only do if im on economy 7 which seems unfair
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Should we fix our gas and electric for another year?
Hi we have a fixed 1year contract with Octopus that will end on 25th June 2025. Our current tariff is Electric daily charge 65.12p and unit rate 23.83p per kWh Gas daily charge 28.91p and unit rate 6.15p per kWh They have given us a quote for a new fixed tariff that would start on 26th June 2025 The new tariff is Electric…
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Snug Octopus (Economy 7) Problems
Has anyone else here switched to Octopus Snug and having timing problems? Apparently the smart signal can take a while to switch between peak/off peak. Our switching is happening 10 minutes later than expected. This means we benefit from 50 minutes of off peak electricity, then the last 10 minutes of charging falls into…
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EDF No Exit Fee Fixes
I'm currently "stuck" with EDF for Gas whilst the Energy Ombudsman sort out an issue, so I'm ensuring I'm on their lowest tariff. They've recently introduced 1+ year fixes with no exits fees but since I signed up for the first time couple of weeks back, there have been another two, each with lower prices. 19/3 - Simply…
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Loop app - electricity not updating
Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?
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How to use solar panels during a power outage?
I imagine like most forumites who have had solar panels installed which provide 'export' capacity to the grid of any generated excess, our system shuts down during a power outage in order to protect utility worked fixing the national grid. Has anyone invested in, or heard of, a system that might be retrofitted to charge…
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Electric heating
I have small (one and a half bedroom) cottage that I have rented for a number of years. It is fitted with night storage units that are over 20 years old and an Economy 10 meter. It was Economy 7 until a couple of years ago when the old meter was changed and the supplier said that Economy 10 was the only option if sticking…
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E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
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EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from
Eon-Next, having moved to them on 1st March 2025. They took over my
Npower account from 1st January 2021 and billed me up to 27th March
2021, after which I moved to EDF. I returned to Eon-Next as a
customer on 1st March 2025. I was expecting a bill for my March
usage, with my March…
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Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
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Inacurate EPC
I would much appreciate some advise regarding the following:I purchased a flat in 2017 -I was planning to move out ( rent it ) but the EPC certificate is wrong-the flat is at the second floor and the EPC certificate that has been issued as per the data provided by the construction company, has it as a top floor…
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Octopus Estimated Export Billing
Just out of interest, any guesses as to how Octopus will bill based on these readings? 1st April 2025 0 (new meter installed) 1st May 2025 678 (customer) 2nd May 2025 68 (estimate)
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Is This a Dual Band Comms Hub
Octopus are talking about installing additional equipment. Not that I believe for one moment that the problems are due to signal strength but I won't argue with them sending their guy armed for bear with extra bits just in case. However in conversation she said something along the lines of "I see we've already installed a…
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Changed too quick?
Pre-payment smart meter for elestric and gas) I went from British Gas to EDF (electric and gas) and now going to British Gas 19/04/25 - applied to switch to EDF to start 25/04/25 - to go in to credit mode and pay by Direct Debit. 19/04/25 - email from British Gas confirming I am leaving 22/04/25 - missed call from British…
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