Energy

I'd like to understand if anything similar has happened to anyone else and what my next steps are (and a bit of sense check please! I feel like I'm going insane). BG created a gas account in my name by a "debt trace". The account opened in May 2026 and backdated to Jan 2025. Balance £10,000 (for gas only). I didn't open…

A friend of mine changed energy supplier recently, and on requests sent the same final meter readings to both old and new suppliers on the last day of the month (the swithing began at the first day of the following month). However, bizarrely the new supplier inflated the submitted reading by almost 80KWH and passed the…

I've come to do a closing read at my property and found that the gas smart meter wasn't showing anything. IHD has no info on gas only electricity. Googled the model number and pressing the buttons suggested made no difference. When I spoke to a very helpful person at Octopus they said that the battery had run down so…

As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.

Interested in real life experience of using Fuse Energy please. My fixed deal with Octopus ends next month and their renewal offer has considerably increased rates, so I am looking around for alternatives. Via a comparison site Fuse energy looks like a good option so I thought I would take a look at their website and…

Apologies if I’ve posted this under the category. Has anybody else taken up this offer from Octopus Energy for free solar panels plus the battery, I have been talking to Octopus on behalf of a disabled relative that qualifies for free solar panels (16) plus battery (Fox ESS 10kW), Free No Cost at all. I have received the…

The government has begun sending out Warm Home Discount letters for this Winter. Here's all you need to know - including how to tell if yours is genuine. https://www.moneysavingexpert.com/news/2026/10/warm-home-discount-letters-scams-warning/

Just wondering if anyone else has encountered this problem? I transferred from Tracker to Flux today as I have just had a Fox ESS battery installed. Set up the import for 2-5 am, but no export as I want to get a feel for the system and ensure I will have enough power for evening use. The Octopus app prompted me to "Add…

Hi. Does anyone have recent experience of having their E7 removed, ideally for free? I'm currently with EON (on a single combined rate) and they want ~£150 to change to a single rate meter, but I'm happy to switch suppliers. Current smart meter is old and 'dumb' and so due an upgrade, and I haven't used the night rate…

Hi, Last year there was a collective energy tariff negotiated for the cheap energy club members, anyone know if there might be another one soon? Thanks

Anyone had dealing with some outfit called "The Bunch"?? My daughter and her bf rented their first place together in April last year, a small 1 bed flat, and the letting agent basically said it was a condition of rental that they HAD to use this outfit the Bunch or he would not even let them the flat. Probably on some sort…

Energy firms could soon be forced to pay your old supplier when you switch away from it under new plans announced by energy regulator Ofgem this morning (16 Oct). The charge is designed to prevent energy firms from going bust amid soaring energy prices, yet MoneySavingExpert.com founder Martin Lewis says this is a bad idea…

Vulnerable customer who joined British Gas 28 October 2022 with supply ending 19 February 2025 and have smart meter. Early 2023 raised concerns with supplier because bills being produced using estimated readings. Supplier insisted I owed £1400 and placed me on a £325 monthly payment plan(nearly doubling previous payments)…

Hi I am hoping someone can help me with this issue I have been with Octopus energy since 2014 , then without my knowing I was erroneously put onto British for my gas , but as far as I knew I was paying Octopus energy.. All of a sudden out of the blue I have gotten a bill going back to Feb 2021 - April 2023. I was paperless…

I'm the first person to live in this new build property I purchased on 30th September. I'm trying to switch from British Gas to Scottish Power, duel-fuel. My electricity is in process but my gas switch has been rejected by British Gas. When I contacted them they said my gas meter was out of date and decommissioned, and…

We have SolarEdge panels and battery and joined IOF last autumn. We had problems with the smart meter signal so there were a lot of errors reported, related to their instructions not being effected, but this was sorted with a new aerial in November 2025. While I was trying to understand the problem prior to November,…

Interested in any thoughts, especially about anything I have overlooked. My electricity data: Total annual use: 5,500 kWh Of which 17-hour daytime use: 2,500kWh Of which 8 hour nighttime use: 3,000 kWh (this is optimised as much as I can) Max daytime use: 9kWh (with occasional exceeding of this, but very rare) Currently I…

Hi All I am not against smart meters in any way as I can see there advantages depending on what your needs are from your energy. Sorry this is long... But there is a big issue with meters not working correctly. It appears the way that the government have allowed the metering networks to be setup and ran is a disgrace, with…

So I have a pretty good fix with British Gas that is due to finish early December. The rates are predicated to rise a minimum of 22% in January. Would it be better to continue on my existing tariff, enjoying cheaper energy until the end of November, and see what tariffs are available then or fix now and be protected…

F52. 3 bedrooms, 2 adults. Im sorry if I sound very dumb here but im having a major panic. Up until a good few months ago I let my partner take care of bills etc. He was the stay at home husband while I worked (Which was fine) sadly i became quite ill and he couldn't handle it and left (Which is a good thing). Anyway, my…