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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.5K comments Most recent: Is £60pm for a two person household too much? by lyle1993 8 May at 6:30PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

362 discussions 11.1K comments Most recent: Octopus Heat Pumps by Alnat1 8 May at 7:42PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by RandomTask 8 May at 2:10PM

Google are switching off all older Nest thermostats
As of October 2025, 1st and 2nd gen Next thermostats will have the majority of functionality switched off by Google. Owners will no longer be able to control the temperature via app or other smart home devices, all scheduling will be lost, and home/away assist will stop working. You will still be able to adjust the…
Getting electric supply to garage across public highway for EV charging
A bit of a specific one and not sure if this would be better on the house buying board or here, but does anyone know what type of administration and costs could be involved if you want to get an electric supply in a garage for a property that you own, but the garage is across the (adopted) street from the house? It's a…
Is my meter an RTS meter ?
Hi folks, would really appreciate your help to identify whether my meter is an RTS meter - photo attached. I am being pressurised by my electricity provider to change my meter to a smart meter since they say RTS is ending soon. However, looking to the horror stories around Smart meters, I do not want to change my meter…
Can anyone advise me on taking an energy company to court
I am having problems with ScottishPower, they have now got debt collectors involved that are threatening to send bailiffs to my home. I am 62 unwell and live alone so I am terrified. They are saying that I owe nearly £5000 for a ten-month bill at my previous address, I have obviously disputed this from the start in 2019, I…
Return to Octopus from Tomato
Starting a separate thread to avoid clogging up the main Tomato Energy thread.I decided to jump ship at the end of last week when the Provisional Order against Tomato was published by Ofgem.My switch appears to have completed today, but with some oddities. I am now back on E7. I noticed this when taking a reading and saw…
An app for good real time electricity monitoring? Hugo? Bright? Loop or what?
I've taken the great leap forward (I hope) and divorced 🐙 (I need counselling, I did like them but they cost me too much). 🥲 I'm with Fuse Energy as of tomorrow. So, seeing as I have a heat pump and an all-electric home - which app will allow me the best real time monitoring of my electricity use (I've been spoiled by my 🐙…
N3rgy data - Consumers require Active Consent/ Registration with business customers
I've been downloading my data monthly from N3rgy but it suddenly stopped. After submitting a ticket they have replied with the response below - Any idea how we now get access to our usage data? Hi Simon, Thanks for your message. This is related to a change made on the 3rd Dec 2024, to ensure we are in compliance with the…
British Gas - day and night electricity readings the wrong way round (Transposed readings)
Hi all I realised I have been submitting my day and night readings the wrong way round. I'm assuming since I moved into this property 11 years ago. I have always just copied how it has been entered previously (i.e. entered the current reading next to the similar looking previous reading thus showing a slight increase). 6…
Utility Warehouse - warning to any prospective new customers
I wanted to share this as a warning to anyone thinking about switching to Utility Warehouse. Last month I switched energy supply to their Gold Variable tariff. We have an Economy-7 smart meter with storage heaters that power up in 2 separate charges overnight on a cheaper night rate. For 2 weeks I wondered when UW would…
Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
Rebel Energy Failure
I signed a fixed term contract with Ebico at the end of january, a contract with low standing charges because I am a low energy user. I have just tried to submit meter readings today and see there is an announcement on the Ebico website to say that their energy partner Rebel Energy has ceased trading. Not surprised really,…
Energy Cap Fall prediction
I have just switched energy provide to Outfox the Market and fixed for 2 years. I am still in the cooling off period. I just read today that "Cornwall Insight predicts the UK government’s cap on energy bills will fall by 9% from July". Should I continue with the switch or will this news result in cheaper fixes? Maybe they…
No response from Octopus
Have written to CEO of Octopus with a serious complaint affecting my 95 year old husband’s health with stress. We bought a cottage 2 years ago and has been uninhabitable with water and electricity shut off and received a bill from them over £5,000. Several letters to Octopus and their CEO and no reply. Asked for an…
Meter faulty and tenant leaving
My tenant is leaving at the end of this month. She only yesterday told me the gas meter shows no readings, she's been paying estimated bills and trying to get Scottish Power to come and fix it for months. She had an appointment with them last week which they cancelled last minute. Any suggestions? We have no idea what the…
Energy suppliers saying I have smart meters
I'm looking to change energy suppliers and have been looking closely at my bills. Both my gas and electricity suppliers have put "smart meter reading" on my bills. I asked for my annual consumption and was given it. However I didn't remember these Smart meters being put in. I checked on the CABx website and I don't have…
Air Source Heat Pump
I have just read that you turn off your ASHP in the summer , can anyone advsie if that is correct / a good idea & if i do turn my ASHP off how do i get domestic hot water to wash with ?
Economy 7 or Single Rate?
I'm really just hoping for some confirmation that my workings are correct. We're currently on Economy 7. Our day / night usage is roughly 50/50, 4700kWh day & 4700kWh night per year. The best Economy 7 rates I can find are Sainsburys Energy, 29.05p Day & 11.78p Night. As my usage is 50/50 I added them together and divided…
Government considering regional energy pricing
https://www.bbc.co.uk/news/articles/cp91md1lj92o Any comments?
Octopus Billing Inaccurate
I recently received an email from Octopus showing current balance followed by another email hugely increasing my monthly payment. I only change my monthly payment once a year at the end of September, when I expect to have zero balance. So I read my meters, but found that. when I had posted the results whixh showed gas…
Standing Charges: Gas & Electricity
I'm a pensioner living in a well-insulated flat and I try to minimise my impact on the environment by using as little water, electricity, and gas as I can. My actual usage for all these is low, but the bills I pay don't reflect this because the standing charges for G & E represent between 30% and 50% of the total. It seems…

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MSE News

Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.

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Energy

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