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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.1K comments Most recent: Can't Access Water Meter by Lorian 31 August at 9:17AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

387 discussions 11.5K comments Most recent: Damaged Installation of ASHP [Merged] by akwexavante Today at 11:31AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: SOLVED!! by dunstonh 31 August at 12:03PM

Octopus backdating charges
Today (19/08/25) I've just gone from being over £500 in credit last month to being landed with some mysterious back charges and a new bill of over £2500 in debit. This would take our energy bill to over £5500 per year has anyone else experienced this and any suggestions how to deal with it? No significant changes in energy…
Ovo help! Previous homeowner debt
Hi looking for some advice, Just bought a property supplied by Ovo, that has prepayment meters for gas and electric. There is debt on both meters and gas in total of £1300 and increasing by the day. Ive provided all the evidence to Ovo that I have only just moved in opened and closed an account with ovo to go with my old…
EON
We have recently had a smart meter fitted by eon ,, even though we did not request it we went ahead with it as a pay as you go ,, one month in we are still wating for that to be switch from monthly direct debt which we where never told ,,, we have always said it had to be pay as you go ,,, i have had a nightmare with eon…
Fixed rate not fixed
My fixed rate energy bill has just more than doubled. What I didn't realise was that the fixed bit is cost per unit of electricity and not usage so I've managed to accumulate a fairly hefty debt. Had I known this I wouldn't have bothered with a fixed rate. British Gas, who my account is with, have agreed to lower my direct…
Early exit fees quoted on Cheap Energy club
I am looking to switch suppliers on the cheap energy club to a fixed rate dual fuel contract. The early exit fee is £100 but it does not state if that is £100 per fuel or for both. Can anyone clarify this.
Switching to another new supplier while in 14 day cooling off period
I recently switched from Eon Next to BG and my BG services started today. However I found a cheaper deal with Fuse, and I decided to switch from BG to Fuse. Am I correct that BG cannot charge me exit fees to move to a new supplier, as I am still within my initial 14 day cooling off period with them? I didn't want to cancel…
Fuse Energy.. Clocking Electric meters?
Even time I go on holiday, which is usually for around a month, I carry out exactly the same procedure on the main Electric circuit box, I leave the main power switch ON and flick all the RCD circuit breakers OFF. When I return back home the Electric meter is always the same reading as when I left, except for the time when…
£20 payment
Hi, just a simple question. I switched my gas and electric tariff through an MSE link but withing British gas, i.e. from one British gas tariff which I was on to another BG tariff. Am I entitled to the £20 dual fuel payment from MSE? Many thanks.
When is a fix not a fix?
I analysed my ‘fixed’ tariff with EDF Energy to discover that they had increased both the unit rate and the standing charge several times during the fixed year of my contract. How can this be possible? The tariff was EDF Ensure Jul25.
fixed rate energy bill is ending and Direct Debit is increasing
This discussion was created from comments split from: my fixed rate energy bill is ending and DD is increasing by £200 per month.
ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
Cheaper energy
I have utility warehouse and in credit no exit fees been offered £20 a month cheaper over £200 a year is it better to switch as I get emails saying there’s better deals on energy now?
Export Mpan problem
EDIT: My Bright app is seeing export now after deleting and re-adding my meter, so maybe its just a matter of waiting as somebody mentioned. ---------------------------------------------------------------------------------------------------------------- I have recently signed up to SEG with EON Next. This seems to have…
RTS METER SWITCH
Help ! Ovo are telling us that our electricity supply will stop if we dont make the switch from our RTS meter to a smart meter. We dont have a need to change it. Are they scaremongering?
Fuse energy account
Anybody know whether Fuse is an app only account? The website isnt clear and i cant find a phone number. Which leads me to believe it might be.
Octopus Final bill for £2K cannot be right
I moved out of a property in June and received a closing bill from Octopus in July which seemed correct. I keep a spreadsheet of bills and usage etc and so I was tracking roughly what the closing amounts should be. Yesterday I received a demand for £1902 from Octopus, stating that the smart meter reading on 8th June was…
Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
Outfox Energy - switching tariffs internally exit fee rules from 1 September 2025
Outfox used to let you switch tariff internally without charging any exit fees but they are changing that position from the 1 September according to a Facebook post from Outfox. You will have to pay any exit fees unless you meet two particular criteria... You’ve completed 50% or more of your current fixed tariff duration,…
British Gas and AR marker arranging Direct Debit Payment Plan
Well this is a surprise, I recently switched from British Gas to Octopus - the best thing ever. However, around 6 weeks after switching there was a rather large bill from British Gas to pay, around £320. It was a bit unexpected as I had been paying regular direct debits with British Gas, however there had been issues with…
Octopus payment changes
Has anyone else had problems changing their monthly payments to Octopus? Tried a few days ago and it said there's a fault. Tried again today and the fault's still there. Thanks.