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Removal of Pre-payment meters
I would like to have the pre-payment meters removed in order that I can pay monthly. On contacting my supplier they said they will remove the boxes attached to my meters and install smart meters. I don't want a smart meter and cannot understand why they cannot just remove the attached boxes. Does anyone know why I cannot…
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Octopus Snug Tariff
[Image removed by Forum Team] [Image removed by Forum Team] [Image removed by Forum Team] My smart meter worked correctly from 2 January until 15 January displaying 09.00p per kwh between 0030 and 0630 and my app confirmed that I was being charged at the correct rate. On 16 January between 0030 and 0630 it now shows a…
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Octopus Cosy Credits 2026
I’ve received an email from ‘tj’ at Octopus informing me that ‘Cosy Credits are back for 2026’ I’ve not heard of Cosy Credits before and can’t find any associated small print terms and conditions. The email states: “from 1st January to 31st December, if the average temperature falls below zero degrees in your area between…
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Status of No Standing Charge Tariff for December 2025
Does anyone know the status of the proposed zero standing charge tariff
for utilities as of December 2025? Ofgem did a consultation back in Nov 2023 and the press releases after
closure in 2024 suggested all utility suppliers were to offer at least one tariff
by Winter 2025. Well, one year later and
none of the main…
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Fixed energy tariffs and the price cap
Hi, my current tariff expires a week after the planned announcement for the energy price cap changes. Normally I like to get ahead of these things and sort it a month in advance, however I'm wondering if the price cap is predicted to go down is it worth waiting until after the announcement to see if the fixed prices are…
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Switching from Outfox the Market - check your final bill!
Hi everyone, Just switched away from Outfox the Market and received my final bill. Despite being within 49 days of the end of the fixed period, they charged early exit fees. The terms clearly state that if you switch within 49 days of the end of the fixed period, early exit fees will not apply - pretty standard across the…
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Smart meter not sending readings to supplier. Supplier won't fix.
Hi All. My smart electricity meter has never sent readings to my supplier. It was installed before I moved into the property, and was seemingly installed without an install code at the time. I initially raised this as an issue with EDF in February, who have since sent 2 engineers round, and had me try and apply a remote…
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Help: Massive Energy Usage
Hi. I moved home to a smaller house one year ago. It is a four-bed house built in 2005. It has gas central heating, hot water, and hobs. We have three or four adults living here with much of the usual stuff - 2 TVs, laptops, a games console - and nothing out of the ordinary in terms of energy consumption. We charge 2…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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Octopus Energy account mix up
Hi all, I recently noticed that my energy bills were not including my electricity. I contacted Octopus and they said the meter was only sending info intermittently. So I took a reading and sent it on. Same happened again the following month so I reached out to them via email. In the midst of the back and forth I got an…
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Electricity Meter Blank
Hi there, I tried to submit a meter reading last week after completely forgetting at the end of December. When I went into the meter cupboard I saw that the electricity meter was blank. A quick google said to raise it with my supplier, which I did last week but I have heard nothing, is this normal? Utility Warehouse is my…
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Additional electricity meter
My landlord extended my property no 38 by knocking through to the premises next door 38a several years ago. I assumed the electricity had been merged together and He also adjusted the premises on the electoral register so the old basement beneath the premises became 38a. I kept receiving bills for the previous tenant next…
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octopus new tariff july v1
a new tariff has appeared on octopus, still higher than what i took out in may with edf also no exit fees fixed till sept 26 so its still a no for me
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Smart Meter Installation Trouble
My mum is not computer literate which means that I currently have to read her smart meters and submit the readings online. I will be moving away in roughly 6 months and want to get her sorted with a smart meter, as she has trouble reading the display so couldn't relay the information to me. As part of a previous contract…
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EDF has added a random account & property to my app profile
I discovered by chance last week when logging into the app that EDF has added another account to my profile on the app, connected to a property that I have nothing to do with at all. I can see the full address and the name of the person who lives there, plus copies of invoices. To stress, this property has absolutely…
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Outfo Energy switch problems
Has anyone had problems switching to Outfox( from Eon)? I was supposed to switch back in September, we're now in January. My Eon account is settled, but each time we get to switch day I receive an email to sat that my DD has been cancelled. When I call customer services, no one can explain why, and then have to start the…
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Cheap Energy Club tariff update
"How do I update
my usage or tariff details on my Cheap Energy Club account? To change your
usage or tariff details, log in to Cheap Energy Club. On your dashboard, click the Edit
button next to your address (or click 'Edit' at the top of the results page
next to the details of what you're currently paying). Either will…
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Intelligent Octopus Go limiting cheap charging.
Octopus are limiting their off peak charging rates on Intelligent Go to 6 hours a day from January 2026. This will effectively be 42kwh max per day but Ohme chargers often lower the charge rate according to the grid thereby going over the 6 hours. Octopus are blaming Ohme, hopefully it will be resolved before the limit is…
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British Gas billing chaos
Hi, My bills from British Gas recently have been all over the place with them transferring several hundred pounds between my two accounts (one address, two accounts, no idea why), usage has been transferred between accounts as well, and I've got bills for periods that have already been billed for. A customer adviser seemed…
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Octopus and Kraken are swimming in murky waters
I thought some readers may be interested in this piece on Octopus Energy. It is a long read. TL:DR Overall, do I think Octopus will fail within the next 12 months? No, and on that narrow basis it can reasonably be considered a going concern. But do I think this is a robust business with a secure long-term financial…
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