-
Handover Meter Reading When On Half Hourly Data Billing
Not a current problem for me, but just a thought. If you are billed, by your current supplier, using half hourly data, isn't there a risk of being under/over charged if, when moving to a new supplier, the meter reading used by the Independent Data Collector is at variance with the actual reading on the date of the…
-
Octopus Smart Meter
Octopus have asked me to provide a reading for gas and electric. Had to locate Octopus help then scroll through pages to identified my meters then follow the instructions. My meters are in dimly lit, difficult to reach locations, near floor level. I don't know how a non-tech, without internet access / disabled person with…
-
100Green
It's that time again to choose a new energy supplier for both gas and electric. Although not the cheapest option on Uswitch, they are the cheapest that don't have early exit fees on their tariffs. I've had a look on the review sites and they seem pretty good, anyone here have experience of 100Green?
-
Outfox Energy - Price Rise on a Fixed Tariff
Good afternoon. I am after some advice please as I am confused by a recent email from Outfox Energy regarding my 'fixed' energy supply. Back in April 26 I renewed my contract with Outfox, moving to their cheapest (at the time) 12 months fixed tariff - Outfox the Price Cap Tracker 12M Dual - 5% Minimum Energy Discount - V1…
-
Eon next power up
Eon next have invited me to sign up for their PowerUp event tomorrow from 10:00am to 12:00pm. “Your target is to use 1% more electricity than you usually would during this time” “If you hit your target, we’ll give you £0.20 credit for every extra kWh of electricity you use.” Anybody else participating?
-
Revised final bill 2 years after final bill paid on sale of property
Meter reading given to British Gas on completion of property sale in April 2024. Final bill from then states 'actual' reading and was paid. Have just now received a revised bill based on an estimated reading, an extra £50. I no longer have evidence of actual reading and don't want to damage my credit rating by refusing to…
-
Stuck in a dystopian nightmare between energy suppliers
Hi There, I write this is slight disbelieve and thinking about the Terry Gilliam movie Brazil (highly recommended) but I don't really know what to do, so hopefully you guys can help. Backstory We purchased our current property back in June 2025 and switched our gas and electricity to Home Energy. Not sure of relevant, we…
-
National Energy Database / Erroneous Transfers - any experts here?
I am tearing my hair out and trying to escalate a complaint with the Ombudsman, but am so far having a deadlock letter refused. In the meantime, can anyone help with this (admittedly deliberately vague) query? If there was an Erroneous Transfer to company A (admitted by A and with possible fraudulent activity by a broker),…
-
MSE News: Faulty wall insulation fitted under an official scheme? Sector-wide reforms proposed
Thousands of households with poorly fitted solid wall insulation – installed under official energy efficiency schemes – will get more of their repair costs covered, the Government has announced. It comes after an earlier investigation found some homes at risk of damp, mould and other serious issues…Read the full…
-
E.on Next Smart Saver
An interesting new tariff from E.on that may be of interest to some. It launched on 15th April: https://www.eon-uk.news/news/e-on-next-launches-uks-first-fixed-time-of-use-tariff-for-the-mass-market You need a smart meter. Like some Octopus Energy smart tariffs it has an expensive Peak rate between 4pm-7pm. Then it has a…
-
Electric Radiators
I live in a retirement home which has about 12 very old storage radiators running on economy 7 the management company say it will save money to replace them all with new storage radiators which are more efficient, a spark told me that replacing with modern ceramic radiators or oil filled would be cheaper. has anyone had…
-
Money saving octopus
hi there, I used the MSE collective group switch to go onto the Money saving octopus tariff back in October 2025. It was a 10 month tariff so will come to an end in August. I’m slightly confused about whether I should consider switching before the end of the tariff to go onto a fixed plan and avoid a big jump when my…
-
Electricity company not backing up written offer
Hello everyone, It's time to renew my fixed tariff with my electricity company. They wrote to me. The letter took 11 days to arrive. I liked the offer so rang them to accept it. They said it was no longer available and that tariffs change all the time. They said I would have to take a more expensive offer. The letter had…
-
Stick or Twist?
Hi, I cannot figure out whether the time is right to move to a fixed price gas deal from the collective Nov '26 deal I am currently on to protect against the upcoming energy price rise next year, or whether I should wait until closer to the end of this deal in December and then look at the best fixed price deal? I would…
-
Smart meter error
Hi first time posting so hope this is ok. My daughter was with British gas for electric and gas in her previous home( moved out in feb this year) Smart meter fitted for electric. Several times over a 2 year period advised owed over £1000 and when contacted them always resolved ? And advised their error . At the time of…
-
MSE News: Energy Ombudsman may FINALLY be able to enforce its decisions against energy companies
If you refer a complaint about your energy provider to the Energy Ombudsman in future, it may finally be able to enforce its decisions. The Government has confirmed that the Energy Ombudsman will be given the power to force firms to pay compensation, with individuals able to take energy providers to court for failing to…
-
Fuse energy
Interested in real life experience of using Fuse Energy please. My fixed deal with Octopus ends next month and their renewal offer has considerably increased rates, so I am looking around for alternatives. Via a comparison site Fuse energy looks like a good option so I thought I would take a look at their website and…
-
Updating meter hub from 3g to 4g - now no data?
I got a call from Octopus Energy yesterday about upgrading the meter hub from 3G to 4G. Now, though, I’m left without any readings or data on my smart meter. They updated both the electricity and gas meters. My electric supply is with Octopus, while my gas comes from Fuse Energy. Any idea how long it usually takes for the…
-
Money Moral Dilemma: Should I let visitors with electric vehicles (EVs) charge them for free?
This week's MoneySaver who wants advice asks… I have a home EV charge point and up till now I've let friends and family with electric cars charge them for free when they visit. But I've started to wonder if I should ask them to pay for the electricity - after all, you wouldn't expect someone you are visiting to fill your…
-
Smart Meter monitor working question
I aplogise for the long story. On the BG MSE fix, and finallly got round to installing a smart meter. From phone call to installation 1 day. BG got their box ticked and target met. Installed on Feb 11, told by the guy the home monitor would work in 2 hrs to 2 days. After a week phoned and told it would work in 28 days.…
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: A weird thing happened today! by wakeupalarm
Today at 3:00PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.