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Faulty gas meter
Hi We have had a smart gas meter fitted , since then the gas bills have gone through the roof , i am talking £100 a month more , we have done a gas check , and with all the appliances OFF, the meter runs on , hence bigger bill, EON have taken the meter out to be checked by an independent firm and guess what , its come back…
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Solar Panel questions
We are currently house hunting and we have seen a couple of houses which have solar panels. We have no clue about solar panels but one we really like has 24 solar panels and 1 storage battery. They power an outbuilding and the house. They have it setup currently for any power not used it goes back to the grid. My questions…
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£150 discount from the 1st April
My fixed traffi come to an end recently. Back in April I see this discount added that was from the government as per https://www.moneysavingexpert.com/news/2025/11/energy-bill-cut-renewables-eco-martin-lewis/ Should that discount be added to my new traffi from British gas? Ive asked them about it but they are saying they…
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British Gas Switch isn't happening - feels like a right mess.
I switched to British Gas on the 23 June 2026 via MSE. I asked for the 14 day cooling off period, which should have ended on the 7th July. It's now 14th July and I've heard nothing. I have no contact details for British Gas and when I re-read my switching email from MSE it basically washed its hands of taking any…
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How do I keep my analog meter
My neighbours have analog meters as I do in small council flats. But Octopus is insisting that mine is not working, even though they have nor seen it. They keep sending me bills for thousands of pounds from my readings and photos and say the meter is difficult to read. I suspect this is part of the push to force us all to…
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Considering moving to variable DD for energy payments
Just had an email from Sainsbury's Energy to tell me they are increasing my monthly dd. I had been expecting this given the increase in the price cap. I ran their figures through the MSE calculator and it looks about right, although they always overestimate our annual consumption despite having been with them for several…
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Should I go onto a new fixed rate now?
Good Morning I have a fixed rate gas and elec tarrif that ends end of August with no penalties to switch now. The best new fixed rate (which I am keen on), costs £25 per month more than my current rate, but on the comparison site, it says the capped rate at the end of august is likely to cost £50 or so more (if i am…
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Snoop App for bills?
I’ve just seen an ad for this app called Snoop which supposedly looks at your spending and recommends ways to save money, including switching your bills - is this as good as it sounds? Is there anything I should be aware of, or any better alternatives? I’m moving out and paying my own bills for the first time soon, so I’m…
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Smart Meter in Newly Empty Property
I've just taken back possession of a property which I don't know yet what I am going to do with. I've just set up a standard Electric Octopus account for now as I don't want to fix yet. Having been with them for under a fortnight I've just received an email saying my meter has reached the "end of its certification" and it…
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Anyone else not received the EDF Sunday Saver text message yesterday?
I got a text message in the middle of last week advising that I had earned free electricity for today. But usually a text message arrives on the Saturday afternoon confirming the free electricity period for next day. However, I didn't get the Saturday message yesterday, so I'm not sure if we have free electricity or not.…
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Smart meter fraud?
I was forced to have smart meters installed on 11/6/26 after company applied for a warrant on 1/6/26. I did not object because I found that my meters were manufactured in 2005 & with a 20 year life span, so accepted "progress". If it wasn't for the IHD, this would not have been noticed. Rate 1 52.550p Rate 2 25.580p 1st 2…
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Dispute with an energy company
I have a dispute with E Gas and Electricity company. They have removed the meters for both gas and electricity in the property I was renting out . It was a prepayment meter and topped up by card payments. Tenant never set up an account in his name and accrued large debt due to bypassing the meters. The tenancy agreement…
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British Gas problems with account
Hi, Been with BG for years never been a problem with them until Oct last year. In Oct could not log in their web site, had to phone them to this sorted out which took a while, got my account back but all my gas/elec reading were completely messed up, took them 2 weeks to sort it out and got a Statement from them. The new…
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Octopus final bill
We moved away from Octopus to Fuse energy at the beginning of June. I have been waiting for Octopus to generate a final bill so that they can refund my account balance. Messaged them again yesterday to remind them that they have six weeks to generate a final bill from switchover date and that the deadline is due next week…
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No Outfox exit fees for internal switch?
I have just started a fix`d dual June 26 12 M v3 with Outfox. They are telling me in my latest bill I could save just over £22 a year if I moved to their new fix`d dual July 26 15 month V6. I have read somewhere that they waive exit fees for an internal switch. Is this correct? Then it seems sensible to switch if their new…
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Cheap Energy Club shows cancelled switch as "In Progress
I started a switch via the Cheap Energy Club but asbandoned it. It's now flagged as "In progress". How can I get rid of this? Also, I eventually went to EON 8 weeks ago and they can't access the meter (was ok with Octopus). Could this have anything to do with the abandoned switch?? Thanks
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Octopus Energy - Not as good as they think they are
Does anyone else have issues with Octopus Energy ? I have had loads of trouble with them, from not able to get back over £ 500 of my money when in credit, to issues with smart meters, solar panels, the list goes on. My latest moan is this : Last March I got an email from Octopus stating my monthly DD was being increased to…
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British Gas switch confusion
Hi folks. We recently switched to British Gas dual fuel from EDF and completed the online form requiring us to input the gas and electric readings from the chosen day of the switch. We did so and I was expecting a quick turnaround (as advertised) and a prompt refund of something like £400 from EDF. This was a fortnight ago…
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Fuse Energy
Hi after receiving the latest mse email update I thought I'd better get a move on and find a cheaper energy deal, I compared on energy club and decided to switch to Fuse (cheapest in my case), however what energy club failed to say was they do a credit check ( I'm with octopus (London energy)and £194 in credit on electric…
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Uswitch Electricity and Gas
OK colour me confused… I'm currently on the E.On Next Fixed 16m v16 tariff for both electricity and gas which is due to expire at the end of July this year. Current rates are 20.53p/kWh & 31.64p/day Electricity and 5.82p/kWh & 32.36p/day Gas. I'm thinking of swapping to the 12m v119 tariff which has the following rates……
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