-
Will making a payment to Outfox Energy stop DD changing?
Hello - My account will be in debit next month so can anyone advise if I make a payment to keep it in credit will this stop my Direct Debit from being amended? I don't want to top my account up and have it changed anyway. Many thanks for your help.
-
UW, Econ 7 and Dimplex Quantum heater
Somewhere in the above combination there is a mismatch and I need someone to point me in the direction of what I can check please. After a month with UW, I have my bill, readings day 303, night 128. This time last year day 76, night 409 - which is what I would expect. I am now at home full-time compared to last year BUT…
-
False alarm, please remove.
Sorry, false alarm. I was looking at the wrong sheet and my generation meter reading is now at a similar value to my actual import meter reading, hence my mistake.
-
British Gas problems with account
Hi, Been with BG for years never been a problem with them until Oct last year. In Oct could not log in their web site, had to phone them to this sorted out which took a while, got my account back but all my gas/elec reading were completely messed up, took them 2 weeks to sort it out and got a Statement from them. The new…
-
Tomato Energy goes bust - here's what you need to know
If you're one of its 15,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Tomato Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
-
Octopus Energy Wheel Of Fortune. Anybody "won"?
I am with Octopus for my electricity. When you submit a meter reading on line, you then get a go at spinning their Wheel of fortune. This is a wheel divided into 12 segments, of which five are £0 and seven have a value, most £1 but there is one £512. Now I have spun the wheel 12 times now and won nothing. The law of…
-
Who are IBERDROLA GROUP, Ariba & SAP Business Network??
Our house has Solar panels which were installed back in 2011. Scottish Power pay our FIT payments. We have received some unsolicited emails recently from an account called "Ariba Administrator" saying we should, "....register as a supplier on SAP Business Network. In order to manage collaboration processes, participate in…
-
New SNUG rates
Great to see the off peak staying the same
-
Best customer service energy provider
Hi does anyone have a link if Martin did a best energy provider for the last few years. Did a internal search on the MSE however its giving the 2018 results? Thanks in advance for any help
-
Scottish Power urgent help needed
Hi all, I’m looking for advice on a billing dispute with ScottishPower. I’ve been charged £3,443 for electricity over the past year, despite not having a smart meter and charging my EV overnight — which should qualify me for an EV-friendly tariff. Here’s the situation: • My actual usage is ~13,600 kWh/year (split ~7,300…
-
FIT meter gives strange readings; installer gone bust!
In January 2024, I had a battery installed to work with the solar panels I already had (January 2012). This required a new meter and I have submitted manually the three meter readings required since, to E.On. They recently asked for a photo of the meter readings to verify my entries and have said that the readings are…
-
British Gas login problems
I have been unable to log into my online energy account for about 3 weeks. On my laptop, I get the error "Sorry, we're having technical
problems at the moment. Either stay
on this page and try again in a few moments, or please try again later." On the iPhone app it's "That didn't work. Your email and password are not…
-
energy club recommendations dont include EV tariffs
Ive noticed that the MSE energy club tarrif comparisons dont include any EV tariffs and Im looking for some advice on how to move forward with best option Recently moved to scotland from NI, house has a built in charging point so Im making the switch to an EV. So i need to sign up to an energy tariff and want one with…
-
No Smart meter can be supplied
My daughter and her husband moved into a house in the countryside on Scotland about 18 months ago. It is very picturesque but is 'semi-remote' in that the nearest town is about 2miles away, with a major city about 25minutes drive. They have recently had a baby so the need to keep the house warm is a priority. Since that…
-
Octopus Energy lost our smart meter data for 17 months – now wants to bill on estimates
Hello, I’m hoping for some guidance (and possibly visibility) on a long-running issue with Octopus Energy. We have a solar PV and battery system that operates on Octopus half-hourly smart tariffs. Our system deliberately buys electricity during low-price periods and exports during high-price periods, so accurate…
-
Electric heating
Looking for advice on which heating to go for. I live in a one bed flat in a converted house and unfortunately there is no gas supply in the building so I have no choice but to have electric heating. When I purchased the property in October the old storage heaters were past their best so on the advice of my electrician I…
-
Osily oil filled radiators
Has anyone used the wall hung Osily oil filled radiators? Are they any good for a large room? Thanks
-
BRITISH GAS & CREDIT ENTRY TURMOIL & LIES..HELP!!!!
I'll try & make this as short as possible... We lived at an address. We left the address in AUG 24. We paid our final bill. We have - btw - all proof of this. The balance was £0. We moved to our new address. The account at the old address was in MY name but the DD came out of my wife's bank account. My wife - as BG have…
-
smart meters- what is typical lead time?
Hi, I have requested an EV Tariff and so a smart meter for electricity (and gas as it is ancient) from my supplier, Utility Warehouse (UW). Recently gone to a full EV so hoping to get their advertised EV Tariff ASAP. Being in the northern half of the UK I expect Arquiva will be the installers but just a guess. Responses…
-
£3000 Leccy Bill wrong
I moved into my flat in July last year and am with British gas. I'm on a smart meter. My meter and onscreen display also the usage data on the app says I've used 253 kWh since I moved in and that I owe £180(I know this is correct I've never paid more than £40 a month for electricity as I'm barely home and use around…
For questions about water supply to your home.
4.2K discussions
28.4K comments
Most recent: Severn Trent - I do not trust their tactics? by QrizB
15 January at 6:31PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.