British Gas

AndyC127

Hi I am hoping someone can help me with this issue I have been with Octopus energy since 2014 , then without my knowing I was erroneously put onto British for my gas , but as far as I knew I was paying Octopus energy.. All of a sudden out of the blue I have gotten a bill going back to Feb 2021 - April 2023. I was paperless and always paid my bills on time so assumed everything was OK.. Am I still liable to pay this bill going back over 3 years. I never asked to be moved over , was never contacted or given access to my online account except. I got my first bill September 2026 … Thank you

QrizB

Welcome to the forum!

I have been with Octopus energy since 2014 , then without my knowing I was erroneously put onto British for my gas , but as far as I knew I was paying Octopus energy.. All of a sudden out of the blue I have gotten a bill going back to Feb 2021 - April 2023.

What does your Octopus account say? Have you received a recent bill, and does that bill have actual readings or estimates?

And what does the BG bill say? Are the readings actual or are they estimates? Do the meter number(s) on the BG bill match your meter(s)?

I never asked to be moved over , was never contacted or given access to my online account except.

Have you spoken to Octopus Customer Service about this yet?

AndyC127

I have looked back and octopus energy and yes it looks like I may not have been paying Octopus around that time

I can't say about readings as it has been replaced, only got the old meter number attached

No I haven't contacted Octopus as issue is with BG. Should I

My issue is really why wait 3 years to tell me and according to what I have read if they don't tell me in the first year it doesn't need to be paid as is now 3 years ago . I have since put in a complaint so will find out tomorrow or this week

QrizB

I have looked back and octopus energy and yes it looks like I may not have been paying Octopus around that time

OK, so you haven't been paying Octopus for three years? And Octopus haven't sent you a bill in that time?

Did they send you a "sorry you're leaving" mail with a final bill back in 2023?

No I haven't contacted Octopus as issue is with BG.

If you were still paying Octopus, contacting them would have been your first priority. As it is, you might still want to contact Octopus and find out how you came to be switched - especially if you don't have a "sorry you're leaving" email or final bill.

My issue is really why wait 3 years to tell me

Is your BG bill addressed to you personally or is it addressed to "The Occupier"?

according to what I have read if they don't tell me in the first year it doesn't need to be paid as is now 3 years ago

That does rather depend on the circumstances.

AndyC127

I have been with Octopus since 2014 as previously stated still with them today. I never asked to leave , I was never told I was with British gas..I was with Iresa Energy then Otctopus took over around 2018 dates maybe wrong , but in 2023 somehow BG got gas. I only found out September 2026

QrizB

I have been with Octopus since 2014 as previously stated still with them today.

If you check your Octopus account again, what does it say?

I suspect that you're not with Octopus today.. You stated that you haven't had a bill from them since 2023, and haven't paid them since then either.

What was the last thing you heard from Octopus, and when?

WiserMiser

You need to find out who's really supplying you now.

• For gas, go to https://www.findmysupplier.energy/
  
• For electricity it's a two-stage process. Start by finding out who is your Distribution Network Operator (DNO).

https://www.energynetworks.org/customers/find-my-network-operator

Then go to your DNO's site and they will tell you who your supplier is.