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Octopus Smart Meter Comms - fact or fiction?
One frustration with smart meter issues is the different explanation, often contradictory, that are given. Today I called Octopus about billing dates and why they've been issuing part month bills. This guy told me, and insisted, that Octopus request data from the smart meter every half hour, and that if any of these…
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E.on slashing export SEG rate from 16.5p to 3p
Just had a shocking email come through from E.on We have been selling our surplus pv solar electric to them under their SEG tariff. As we also buy our electric from them they pay us 16.5p per kWh this has now been reduced to 3p !!!! As both a business customer (190kw system) and a homeowner (18kw system) this will hit both…
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Energy Club Tool - Bug?
I ran the energy club tool totady comparing against what I will pay WHEN MY CURRENT DEAL ENDS. The following two results interested me (NOTE - neither deal involves cash back or any other type of additional saving):Outfox - £220 cheaper, and Octopus £106 cheaper. The monthly amount quoted pretty much matched the difference…
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Equiwatt App
I got the equiwatt app so that I could download my usage from n3rgy but I never use the app because I don't like having all that stuff on my phone. However I keep getting emails from equiwatt about not using the app if you remain opted out and inactive for 1 more week, we’ll disconnect your smart meter from your equiwatt…
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E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
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Utility Warehouse
I have had a chat with a UW 'partner', and whilst not as perfect as it painted, the idea does seem worthwhile. Does anyone have any experience with them, and is it money saving ?
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Fuse energy now supplying gas.
I am currently with Octopus, who in general have been ok apart from when I asked them to return some of my credit. I am now tempted to emigrate to Fuse. Search engines are still stating they are an electricity only supplier but I have confirmation from Fuse that as of Monday, they are now supplying gas. Appears to be…
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Fuse Energy - 4g smart meter question
I just got an email from Fuse offering to get me a new 4g smart meter. I'm quite happy to do it but I wonder if anyone has any experience with these. Specifically, I have an in-house unit that I keep a tight eye on and that I don't want to lose. Does anyone know if the 4g smart meters come with an in-house unit? Or if not,…
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Utility Warehouse - Budget plan reconciliation
How many people are getting caught out with this budget plan reconciliation which can add a significant amount to an energy bill at the end of the contracted term? Do other energy companies do this as well? My final bill more than doubled, despite actual meter readings being provided previously.
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Energy Usage
I have just got a fresh 12 month tariff with Octopus for just short of £178/month (£2136 pa), up from just over £164/month (1968 pa). There is just me and my wife in our sixties in a small 3 bedroom bungalow. Looking at my figures on my account dashboard, in 2024 we used 2250 kWh of electricity and 8100 kWh of gas. The…
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Green Homes Scheme - invitation letter
Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…
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Northern power refusing to move stay wire
Hi, I’m hoping someone could give me some advice. Northern powergrid pole at the side of my neighbours garden, they have positioned a stay wire (anchor) attached to this pole in the middle of my garden. Before we bought this house I contacted them and they said equipments can be diverted I just had to apply online. I was…
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Warning re 24/7 Home Rescue
Dear all I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue. Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015!…
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Can you renew Octopus Outgoing?
Hello, I'm using Octopus Outgoing for solar export, and wondering what happens when the tariff ends? Or if you can renew it early to keep the fixed price export going? Thanks
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E.on Next Smart Saver
An interesting new tariff from E.on that may be of interest to some. It launched on 15th April: https://www.eon-uk.news/news/e-on-next-launches-uks-first-fixed-time-of-use-tariff-for-the-mass-market You need a smart meter. Like some Octopus Energy smart tariffs it has an expensive Peak rate between 4pm-7pm. Then it has a…
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EON prepay electric meter stopped working-what happens to the existing credit if replaced?
Hello everyone, as the title said, the EON PrePay meter at the place I live stopped working. We had a power cut last week and when I checked my meter earlier today, the screen was blank. I've looked on the internet and apparently this happens after power cuts. Now, last I checked last week I still had £190 left on the…
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'National Energy Department' phone call.
Just had a call from these guys. They claim that we may be entitled to gov assistance to upgrade/maintain our PV system. What's strange is not only that we are on the highest FIT and receive no gov benefits, but that this is seemingly a requirement for this assistance, or certainly no hindrance. Hmm. They would pay to…
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The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
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Home Energy Feedback
I'm sharing my experience with Home Energy, just for information purposes. After a short 4 month relationship, I don't feel comfortable with them and have already changed supplier. Whilst invoices are being produced with correct information, signing in to check my account online to view invoices etc, many of the entries in…
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Government finds 'systemic failure' with solid wall insulation fitted under GBIS and ECO4 schemes
Read the full story: Government finds 'systemic failure' with solid wall insulation fitted under official schemes – here's updated info if your home's affected If you haven't already, join the forum to reply.
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