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Lack of response from GivEnergy
I am looking for anyone who has had dealings with GivEnergy in the hope that they could advise me what action I can take. So far I have contacted Citizen's Advise and Ofgem and created a complaint with Resolver. In April we were approached by the company who fitted our solar system, Solar Armour. They suggested that we…
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Home Energy Rates
Am new to Forum. I am with Home Energy for my Energy Supplier and am currently happy on their Fair Variable Dual Tariff since September 2025. The rate has not changed since I moved to them. For my estimated usage it is £2101 per year - I should note that this includes charging my electric Car. There are no exit fees so am…
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British Gas Bills
Hi All I am having nothing but trouble with my British Gas Bills. My mother died last year then British Gas started bombarding me with letters and request for payments etc. I have now spoken to three or four separate people from British Gas who have assured me that everything has been sorted out with accurate bills and the…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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British Gas Customer switch to MSE Collective Nov26
Hi. I'm currently a British Gas customer on a fixed tarrif v63 April26. MSE have offered me a slightly cheaper tarrif Collective Nov26 which can save me around £80/year. When I try to switch within the MSE Energy Club I'm asked for all my personal details including bank account information. It's as if I'm going to be set…
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Scottish Power bill high (not first post about this)
Ok so a few months back I wrote about how SP were billing me around £85 a month for just electricity, gas is with another company (and rarely used) At the time I had dual meters but SP refused to change them to single meter saying as I had gas heating I wasn't affected by the teleswitch removal. Then suddenly in July they…
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Do you have to be on the electricity grid customer?
I'm in the midst of other energy research at the moment, when this thought came to me. I am a customer of the electricity company, but do I have to be? If I can provide all my electrical needs, can I tell them to disconnect the service? If it is possible, could I just have an electricity supply for 3 months? Is there…
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Frozen smart meter
We have smart meters from Scottish power. Both electric and gas are pay as you go. Over 2 years ago our electric meter reading froze, and has not recorded any increase in our usage since, so we have essentially been getting free electricity since then. It was reported at the time, and they said they would send an engineer…
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uSwitch power hours
First I would like to say 👋as I'm new to this forum. Has anyone done the uSwitch 5 hours weekend free electric before? I've signed up for it but notice that if you are already opted in to a similar one with your energy company you have to opt out of that because you are automatically registered with uSwitch and can't be in…
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Energy quote after moving
I have recently moved home and was paying no more than £150 a month on my gas and electric, prior to moving I contacted the supplier of the new property and was quoted more than £600 a month on a fixed term, after moving I was then quoted over £700 a month for a fixed term deal. I haven't signed up to a deal and am going…
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Solax Hybrid X1 Inverter - Charging from grid
I am an Octopus user and am combining the Outgoing Octopus (15p) tariff with Agile In the (frequent) periods of negative or cheap electric I am manually switching to "Backup Mode" to force the battery to charge from the grid However, this charge from the grid seems to be limited to 1kw. I know that my inverter can handle…
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Charged twice for usage when switching provider
I switched from Utilities Warehouse to Octopus. I have smart meters and also took a photo of the meter reading on the morning I switched. I have now received a final bill from Utilities and been charged £10 + for electricity after I switched. Octopus have also charged me for this usage. I have been back to both Companies…
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E.On Next compensation
I've had a saga with E.On Next where they suddenly tried to back-bill me for £9,000 that they claimed was due to a prior adjustment going back to 2021. Now they've conceded they were wrong and we're haggling over compensation. After telling me I owed them £9k, they said they were putting my monthly direct debit up to over…
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Octopus intelligence go tariff issues
Hi Ive been on this tariff for 3 months now and everything was going well. My hypervolt charger was connected to octopus and I was getting plenty of off peak rate and using around 850-1000kwh electricity in total a month as I do fair bit of driving. Don't have solar panels, battery unit or heat pumps. Then as of yesterday…
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EON next drive smart V5.2 tariff
As my current supplier, Tomato energy, is on its last leg, I figured that the above tariff is my next best option. Iam confused about the smart charging. I understand that you can charge your EV during peak time at off peak rate (only EV, not appliances) but is that anytime during the day? I leave the house at 7 am and…
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Energy supplier rewards and referral schemes
Hi everyone We've just published a new guide on Energy supplier rewards and referral schemes and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Warm home discount 2
This is now the correct forum and apologies for placeing the previouse in LPG. I have never received this £150 before so I asked my energy supplier about it. They gave me the phone number for the goverment warm home discount. 0800 030 9322. All this is, is a AI-BOT. that askes you to select options 1 to 4. These are just…
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Can i take over a deceased persons E-on bill?
Sorry for keeping this short and somewhat blunt. I'm struggling. My mother has sadly just passed away and has/is leaving the house to me. However, it turns out she has 2k in debt on her E-on energy. I am scared they will say I have to sell the house to pay for it. I stupidly didn't put my name on the bill but have lived…
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Intelligent Octopus Go - EV Charging Schedules good, but being charged at peak rate
Hi. I'm on 3-phase supply so it's taken me a while to get a smart meter installed at home, in fact I gave up on British Gas (who kept sending single phase engineers) and moved to Octopus who sorted it quickly. It's a Kaifa meter which I've read means the Octopus Home Mini won't work, so no live readings but I can see usage…
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Is anyone using a powerstation as a home battery for savings with Economy 7?
Is anyone using a powerstationa s a home battery for savings with Economy 7? I'll explain why I am considering the above. I have been camping for decades and a couple a years ago I bought a 300w, 300Wh powerstation, portable car compressor fridge and a foldable 100w solar panel. It last about 2.5 days without sun, but…
For questions about water supply to your home.
4.2K discussions
28.2K comments
Most recent: Missed payment Castle Water by Strathm
10 November at 3:33PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.