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Octopus LCS contact - anyone else? *Resolved*
Morning all. I have this morning had a text from LCS - who are a debt recovery company - asking for me to contact them about my octopus account. It appears to be genuinely from LCS - I have already checked that. The Client Reference it quotes looks a little like an Octopus account number but isn't mine - and indeed the…
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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British Gas withholding account balance
Hello! I recently switched energy suppliers in August from British Gas to octopus due to getting a EV. The switch happened the 21st of August. The final meter readings were supplied and the final bill was generated dated 2nd of September. British Gas now holds nearly £300 of our credit which they are saying they can not…
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Loyal Octopus 12M Fixed March 2024 v1
I am on the above tariff & I am presently paying £150 per month. I received an email today from Octopus informing me that as of November 1st 2024 my monthly payments will be increasing by £87.32 to £237.32 per month. Can anyone please tell me how they can do this as I did believe I was on a fixed tariff that would be…
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E.ON not notifying late father of cheaper tariff
Hello MSE forumites, My father sadly passed away earlier in the year and my wife and I, in sorting out the transfer of utilities to myself, noticed that he had been on an E.ON standard variable tariff for many years. This is despite him having a 2nd Economy 7 meter hooked up to a timer and his storage heaters, which were…
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OVO Energy complaints team not contacting me back
Hello. I have been contacting OVO energy from months on behalf of my father. The energy bill was super high for a property of my fathers which has been lying empty for months at the beginning of the year. I took photographic evidence of the meters and they have advised that the high price was a result of the change of…
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Malevolence from Outfox the Market
Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent. New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I…
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When is it cheaper/ best to heat a hot water tank?
Have a gas boiler that gives heating and hot water. Was wondering if anyone knows if it is cheaper / more efficient to run it for hot water over night, when have a cheaper tariff or when the heating is on, as the boiler is already working? Or does it not make any difference whatsoever?
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Scottish & Southern Electricity Networks
For the past for the past few years I have been receiving texts from SSEN saying that I can get help and support when I most need it most during power cuts.This years came in the form of a letter asking me to update my details either by email or by phone. Tried phone first but out of 3choices given there was none offering…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Wrong address on energy quote websites
Does anyone know how EDF, octopus and eon can remove an incorrect address from their quote website. The companies don't know how to remove it or are reluctant to contact the website team. Royal mail, ecoes and xoserve are all correct and do not contain the wrong address. Does anyone know where the address data comes from…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Which companies allow online topups ?
Hi, I have a meter that you would normally go to the shop and top up a key or card. Since I am with British Gas, I don't need to do that and I top up online instead which shows up on the little electronic meter I keep indoors, for gas and leccy. But want to change company. I need to know who else does online top ups. I…
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I Do Not Want A Smart-Meter,Can E.ON Next Force It?
I am currently an E.ON Next dual-energy customer but I have no gas usage as National Grid at my own request disconnected the gas meter from the gas supply. Now I am getting hassled by E.ON Next that the gas meter has reached its end of life which seems a bit odd seeing I have had no gas going through that meter for nigh on…
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Octopus misleading 'Your fixed tariff is ending' emails August 2024
On 23 August 2024 Ofgem announced the new price cap prices effective 1 October 2024. MoneySavingExpert started showing these almost the same day (and updated articles is later August). Yet Octopus sent me an invite to signup for Octopus 12M Fixed tariff, saying that my current fixed tariff ends 15 October. They've mislead…
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Warm home discount with new supplier
We have recently moved from Eon to British Gas. We enquired about WHD, which we got with Eon as we are on Pension Credit. BG say we would get it automatically if we were their customer on 11 August. As we didn’t move until the end of September, we were told we would have to apply again. Unfortunately, the application for…
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Money Moral Dilemma: Should I ask my friend to pay for charging his electric vehicle at our house?
This week's MoneySaver who wants advice asks... My house has an electric vehicle (EV) charger, but I don't have an EV. A friend came to visit and asked if he could charge his EV as it hadn't charged properly overnight, and I was glad to help. When he left he didn't offer to pay for the electricity he'd used, and I was too…
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Utility Point - Barratt Smith & Brown phishing scam
For the past year or so, BSB have been chasing me over email and text for a disputed debt of £46.40 on behalf of Utility Point. I've sent them multiple emails saying that I've never heard of the debt or received a bill from Utility Point. I asked them to send me evidence of the bill in writing (i.e., the actual bill from…
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British Gas - No Bills since May !
I have had many issues with British gas since joining . We transferred from EDF ( only due to them at the time not having avaliabilty on the EV tarriff ) . They managed to do something to our Smets1 meter which resulted in nothing working , they had to come out and replace it ( was required for EV charging ) . Had customer…
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British Gas - charging but no gas and no meter
Felt the need to share! :) So my parents inherited British Gas as their supplier when they moved into a retirement village and I have POA (LPA) for them both. Long story short, no gas appliances (all electric inc heating) at property but the freeholder/trust that runs the site (parents have leasehold) said we were…