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4g smart metre upgrade
Hi all, on June 30th an Octopus engineer visited my home to upgrade the comms unit for my smart metres. This was just added to the electricity metre as he said the gas metre required a different method and manual syncing. On the day, my in-home display did not reconnect and after several calls to Octopus I’ve discovered…
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EV charger installation and fuse upgrade questions
We're planning to get an EV charger installed. I've just ordered a Zappi Glo, and am getting quotes for installation. There is a complication in that our main fuse is 60A and we've been advised that we will need to get it upgraded to 100A. This in turn will involve getting our main tails upgraded from 16mm to 25mm. I'm…
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British Gas want to 'upgrade my smart meter'
When I signed in to view my latest bill I was prompted to get my smart meter renewed. I asked why via their chat facility and the agent just gave me blah blah blah about more efficiency and taking readings every 30 mins. Is this really necessary when i've only had it a couple of years?
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Octopus Tracker – two properties placed on different formulas (2025 v1 vs 2026 v1) despite identical
I’m hoping the tariff‑formula experts here can shed some light on an inconsistency I’ve encountered with Octopus. I have two properties, both switched to Octopus Tracker at the same time: Property 1 – placed on Tracker April 2026 v1 Property 2 – placed on Tracker 2025 v1 Both show the same contract end date: 14 April 2027,…
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EDF fix coming to end -- offered "deal" -- should i take it?
Hi all, My EDF fix (simply Fixed Direct Aug26v2) is coming to an end and EDF have just sent me an offer of £100 credit to my account if I sign up to a new fix within the next week. The best option is the Simply Fixed 2Yr Jul28v4, but even with the credit, there are a couple of others (from smaller companies) that are…
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Disputed bill So Energy massively over-estimated secondary import reading
I'm posting this to see if anyone has experienced something similar regarding an estimated second import reading. I have been reading through some similar themed posts but not found one that would help me to fully understand and resolve this. I had a meter configured to a single-rate while I was with So Energy from 2025.…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Eon Next Complaint - At Wits End
In a nutshell, there was a mess up with my energy export payments. Eon have admitted the fault is theirs but thought a £150 discount on the £1000 owed is appropriate. The Ombudsman agreed with Eon but later said I shouldn't have to pay the whole cost as the error lies with Eon Next but couldn't change the decision after it…
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FUSE - Be Careful when Switching
Hi all, I switched my mother's supply to FUSE in March and it went smoothly. At the time I was not made aware FUSE automatically use the registered mobile number (in this case mine) as the account number. The implication is that the mobile number becomes a unique account number. I switched to FUSE in July, using my…
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AgileBuddy
I've been using the AgileBuddy website for a while. I'm on Agile tariff and if I compare my use with Agile itself, I would expect it to say they are equal but it doesn't. It says that agile is a few pounds per month more expensive than my actual Agile tariff. It makes me wonder how accurate it is with the other tariffs…
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Switching Energy Supplier & Direct Debits
Would appreciate guidance on this issue… I switched energy supplier (dual fuel) from Outfox Energy to British Gas on 31st July 2026. The switch itself went just fine with both suppliers acknowledging the switch date and I received a bill from Outfox for electricity and gas used up to, and including, 30th July 2026. Note…
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Out of the blue credit direct debit increase
Hi I'm in credit for my gas and electricity. Out of the blue my supplier wants to jump my payments £12. I think this is a scam to finance their acquisitions hunt using UK consumers money. I said no way and told them I would take them to Offgem. Any other forum members experience this behavior?
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Latest Cornwall Insight's Cap Prediction - 4% Increase
See https://www.cornwall-insight.com/press-releases/energy-bills-forecast-to-hit-three-year-high/ ofgem regional average july dd rates vs CI oct predictions in above, not good news for those on gas. 26.11 p/kWh SR electric to 26.57p - a rise of 2.2% 7.33p/kWh Gas to 7.90p - a rise of 7.8% The difference - the 5% vat cut ??
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Incompetence ? Is it AI or human error
I had been with Octopus for an untroubled 42 months and decided to switch for a cheaper tariff on 14 July I submitted electric and gas readings to both companies time stamped 14th July I got my first bill 2nd August having submitted readings on 31st July, to my surprise the gas readings were wrong, My smart gas meter had…
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E.on next back dating from almost 3 years ago
This is more curiosity than anything else. I was contacted by e.on mid July saying I owed money and if I didn't pay by 31st of July then I'd have a debt on my credit file. This is from a flat I moved out of almost 3 years ago where the final bill was settled. I've had no communication since then until this letter. I'm told…
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Money Moral Dilemma: Should I let visitors with electric vehicles (EVs) charge them for free?
This week's MoneySaver who wants advice asks… I have a home EV charge point and up till now I've let friends and family with electric cars charge them for free when they visit. But I've started to wonder if I should ask them to pay for the electricity - after all, you wouldn't expect someone you are visiting to fill your…
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EDF billing
Hi, my father-in-law passed away in the middle of February and I took over paying the electricity direct debit at £50 per month. On March 2nd the meter was changed. Looking back through his bills I would say he hasn't had a "proper" bill since October 2024. he/we have been paying the direct debit each month and his balance…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Bright app on the fritz again ?
No updates on leccy since 1.00am on Tuesday 4th or gas since 2.00am on Monday 3rd. Am I alone in this ??
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EON Next Gas renewal options
Hi All, Just wanted to get people’s thoughts on what options they would go with, our Gas Fixed Term is up for renewal at the end of the month and I’ve been looking at our options. I’m planning to stay with EON, currently their 24 month fixed rate is the cheapest option, previously I’d fixed for 12 months however this in…
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