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Fixing Tariff Octopus
Hello Folks, My fixed term with Octopus is up in August. Just looking at MSE's advice and it sounds like going for a fixed tariff is best option to avoid the increases that coming soon. Anyway looking at the fixed tariffs for gas and electricity Octopus is offering it looks like they have already baked the 13% or increase…
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British Gas Back billing
I was really hoping someone could give advise and/or reassurance as my issues with British Gas are causing more and more distress. For years they have not been generating our bill correctly, every time we have called them up (multiple times going back years) they have given us the standard response of "we will look into it…
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EDF General incompetence & lack of care etc...
I am on the Protected Services Register and I pay EDF for my gas and electricity via Fuel Direct deductions from my Pension Credit. These were agreed in mid-2020 at the weekly rate of £27 for Electricity and £23 for gas, with a fixed payment of £3.70 for each account’s arrears, the total deduction being £57.40. I have…
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Looped electricity supply?
I was unsure where to post this, if this is the wrong section i apologise. I was wondering if anybody could tell me if i have a looped electricity supply by the photo. Thank you.
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Energy standing Charges - OFGEM's inability to address unfair standing charges on consumers
I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…
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MSE News: Prepay for your energy? You could keep today's cheaper rates for a little longer
Many with older prepayment meters could potentially delay the upcoming price hikes and keep the cheaper rates under the current price cap for a little longer. It's all about 'stockpiling' gas and electricity credit before the rates rise. Read the full story here: 'Prepay for your energy? You could keep today's cheaper…
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Inspection panel for flue
We've just had British Gas out for our annual boiler service. The boiler was fine as expected, as it has been working abolsutely fine but we have their homecare agreement and so do the service once a year. However, they have advised that our existing inspection panel is too small and an additional inspection panel is…
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Attempted Energy Swap
2 to 3 months ago I completed the process of applying to swap my Electric & Gas tariff via the MSE Cheap Energy Club. Time passed I heard nothing, but as I was only changing tariff but staying with British Gas, I thought it must have sailed through. Unfortunately I heard on 31st May from MSE Cheap Energy Club that, British…
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Octopus Intelligent Go Query
HI All - Apologies if this has been answered decisively before but having searched the forums, I am not entirely sure and pretty sure I understand the position but looking for confirmation that my understanding is correct :) I moved to Octopus Intelligent Go last week and I understand that my whole home gets the off-peak…
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Landlord utilies
I live in a static home on a private site and my utilities are provided by my landlord. I have for some time believed he is charging me more than he is payimg for the utilities. Have sent an email to him requesting he furnish me with evidence of the price he pays for utilities as advised by the Citizens Advice Bureau but…
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Octopus forced us to have smart meter fitted and checking 2 years of electric bills
Beginning of May we were told our electric bills had an error and octopus are going over 2 years of electric bills. We always send monthly readings for both gas and electric and pay by DD monthly. we were in credit before this issue. They then said our meter is at the end of its lifespan so we must get it changed. We were…
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Using comparison sites to switch to existing energy provider
I am currently with British Gas on the price cap. The switch tariffs on offer through the customer portal are rubbish. However on comparison sites they often put up much more competitive switch deals which seem to allow switches from new and existing customers. When completing switch forms, it is all very much worded…
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Octopus
CCurrently With octobus,our fixed rate has just cone to an end so bill is gping from 126 a month to 140. Is it worth me fixing a new deal ? Estimated usage by octopus below Total yearly estimate £1,605.94 £1,124.05 for 3,851kWh-electriciy £481.89 for 6,367kWh-gas This is based on the latest industry estimate of your energy…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Tomato Energy goes bust - here's what you need to know
If you're one of its 15,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Tomato Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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Electric Radiators
I live in a retirement home which has about 12 very old storage radiators running on economy 7 the management company say it will save money to replace them all with new storage radiators which are more efficient, a spark told me that replacing with modern ceramic radiators or oil filled would be cheaper. has anyone had…
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Octopus promises but does it deliver.
Bearing in mind today's 7/6/26 plunge pricing is from 0500 until 1600 not much for those not on agile …. they sent this beginning May , not been any meaningful saving sessions either.
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July Energy Increases are enormous.
Just had an email from B Gas saying energy costs are going up soon. Looking at the increase in my projected annual bill this is going up by 27% ! Analysing this, the gas is the dominating factor with an increase of 17% in the unit rate with electricity unit cost only going up by 6% ! The standing charges are hardly…
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E-on can't access smart meter after switch, now overcharging me
Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…
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Guaranteed Standards of Performance Query
Hi - I wonder if anyone has any advice. I’m on prepayment meters for gas and electricity with EoN Next. Back in April, they contacted me to arrange to replace my old meters with smart meters. The day of the appointment, the engineer tried to push through a “Sorry We Missed You” card quietly through my letterbox, but as I…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.