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No data on previously working Octopus Mini
Sometime this morning my Octopus Mini stopped connecting to my iphone. The light on the mini is white, the message on the app is "Nothing here yet", as though the mini has just been set up. Has anybody else had this and how did you cure it? I'm reluctant to try and reboot, as when we moved broadband and I had to re-connect…
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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Energy Saving Grants for rental not on benefits
Hi I am a tenant living in a house which could do with some energy improvements. However our household income is above £35,000 a year and we are not on any benefits or have any children. So is there a scheme which can help up with a grant for say loft insulation, solid wall insulation or new boiler?
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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My Cheap Energy Club email exchange - no clear answers, just more confusion.
Here is the short email exchange I had with MSE energyclub regarding the BG Collective NOV26 tariff before they stopped responding. TLDR: MSE team claim the British Gas Collective NOV26 deal is available to existing BG customers, but not for gas-only switches. Obviously that's not consistent with what most of us are…
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Buying neighbour's garage, change electric
We are thinking of buying our neighbour's garage, we already rent it. The garage is outside their garden and across the private road from us. It has electric which the current owner pays. Is there a way for us to keep the electric but maybe put in a new meter so we are billed? We need electric for light, trickle charge of…
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Octopus IOG EV Charger issues
Hello,Our energy supplier is Octopus and we struggle to install an EV Charger. Initially we wanted to book the install through Octopus but they didn't give us a date so we didn't go ahead with them. I then had some quotes from installers but we've been told different information. Some electricians said they're are not…
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new octopus 14mth fix
i see another new 14 month fix is out on octopus gas is again cheaper also electric SC has came down a lot also price per unit is down so worth checking it out
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Unable to switch, Collective Nov26 tariff
When I follow the instructions and log in to my CEC account, this tariff doesn't appear in the list despite my being eligible (pay by DD, CEC member). How can I sign up for this tariff?
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Access to smart comms hub for gas suppliers.
My smart gas meter readings stopped working in August '24. At that time I was contracted to Octopus energy for both gas and electric supply. Octopus had installed the smart meters for both. I asked them to fix it but nothing happened so I sent gas readings via the app. In January I moved my electricity contract to…
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Octopus' recommended monthly direct debit amount - take care
Apologies if this has been covered before, but my understanding is that a fixed amount DD with an energy provider evens out periods of credit in the summer against those winter months when you are likely to move into a temporary debt position. I am an Octopus customer and regularly use their online balance projection to…
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Cheap Energy Club and switching between BG tariffs
I am with British Gas on a tariff which will on October 3rd. If I switch to another BG tariff before then using the MSE Cheap Energy Club, will I be charged the Exit fee by BG?
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Cheap Energy Club tarrif not available - why
Been a member of the cheap energy club for a while. I'm cuurently with Octopus on a monthly DD November 2024 v2 tarrif. According to the Cheap Energyu Club email, I should be eligible for the negotiated Octopus Energy 10 month fox but when I try and access it, I'm told I'm not eligible. Any idea why not? My Octopus account…
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British Gas issues
I’m currently in dispute with British Gas. They back billed me to July 2023 but I only took over payments for my late wife’s account in January. At the time the account was in almost £2000 credit which I asked if I could maintain direct debits for until account was settled with her estate as her bank was closing her…
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MSE Energy Big Switch Oct 2025
I have received email about the latest Collective Switch for energy and have tried to check the tariff details through the cheap energy club. But when I try the links, I get the message: Unfortunately, you're not eligible for this tariff This may be because it's not compatible with how you pay for energy (eg, it's Direct…
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Ridiculous overestimated gas usage
My son has a small flat, 36 m2 with 2 radiators and a towel rail. Eon estimate his usage will be 20600 kwh. We have four years of actual usage at circa 3000 kwh per year. So obviously we send monthly meter readings but they still keep trying to increase his direct debit. He normally pays £100 in the winter and £60 in the…
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Nationwide Renewables - Solar Panels
Has anyone else had dealings with Nationwide Renewables? They installed Solar Panels at my Fathers last July but have yet to provide any certification at all. They are not MCS certified and not a part of the REAL registration scheme or even subscribing to the Ombudsman. I'm in discussion with a Complaints Manager who,…
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Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026
Read the full story: Martin Lewis: Energy Standing Charges news – how disappointing! If you haven't already, join the forum to reply.
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New Install - Heat Pump vs Combi
Which should I go for if I am going to be living in the property for 15+ years? We got an old boiler in our house replaced about 7 years ago from a tank to a combi. It resolved a few problems and we probably broke even on the cost savings. Now moving to a new house. But it's a question of whether heat pump setups are…
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