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MSE News: Energy firms to trial ‘low or no Standing Charge’ tariffs from April – here’s what we know
Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…
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BG tariff oddities after collective Nov26 switch
I was already on a BG tariff when I opted in to the energy club's BG Collective Nov26. All seemed to go smoothly. Now, looking at my tariff details in my BG account online, I see two issues: Though my elec meter is dual rate, BG and other providers have still supported a single rate tariff. In fact I was on a single rate…
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Smart meter installed now the energy company want to charge more
on a fixed tariff with EDF (ends Sep 26), Have been waiting over 5 months for a smart meter due to issues of non arrival and then an emergency by the installer I finally got it installed last week. Am wanting to add an EV tariff to my fixed tariff but now they are asking me to pay more standing charge/tariff change for…
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IHD was not commission when installed, new supplier asking me to buy a replacement.
Hi all, My previous supplier installed a smart meter for me, but the IHD (In-Home Display) was never commissioned. At the time, the installation engineer told me not to worry about the IHD and to request the supplier’s own device instead, which would allow me to check readings via their app. I’ve since changed supplier,…
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Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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British Gas Web Site - ERR_SSL_PROTOCOL_ERROR
For at least two weeks I have been unable to get into the British Gas web site through any means (apart from the App on my Phone) Their customer service seem to be unaware (or not interested) in this issue and try to blame my Internet Provider. I cannot get onto www.britishgas.co.uk by any means thru Chrome or Edge.…
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Gas/Electricity Tariff etc
I am with Brit Gas for gas and e-on Next for elec and pay by DD for both: £40.69 for elec and £29.94 for gas, Total £70.63. my tariffs are due to end, Gas 23/05/2026 and Elec 27/07/2026 Possibly I would like to go dual fuel but obviously don't want to pay much more than I'm paying now but because my Tariff end dates don't…
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Changing energy tariff to fixed lighter mse feb27v1
Hello I'm currently on a British gas dual fuel fixed tariff v94 The fixed lighter mse feb27v1 British gas tariff is cheaper Would I be able to switch with no penalty charge as both are fixed British gas tariffs ? Many thanks for your help
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Direct Debits, Fixed vs Variable
Contracts with utility companies almost invariably require us to to pay by Direct Debit (DD). Almost without exception, they push fixed monthly payments at us by plugging the benefit of avoiding difficulties with large winter bills. However, they invariably suggest higher monthly payments than are necessary and as a…
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EON - "Sorry we are unable to complete your referral."
Hi After a period of being offline EON Refer a Friend seemed to be back But when I share my link with a friend they get the message “Sorry we are unable to complete your referral” Does anyone know what is going on as EON haven't got back to me and I had just about managed to convince my friend to switch! Thanks for your…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
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MSE News: Smart meter problems? You could be automatically compensated under new rules
If you're having issues with your smart meter or its installation, you'll be eligible for automatic compensation from 23 February, the energy regulator has confirmed today (Friday 30 January). But this won't yet be payable if your meter's gone 'dumb' and doesn't send readings to your supplier… Read the full story:…
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BG, EDF, Eon & Octopus to offer lower standing charge option - DON'T GET TOO EXCITED!
Martin Lewis has previously claimed Ofgem's promised lower standing charge tariff option from January this year has suffered a death by a 1000 cuts. He now thinks it may not happen at all, or if it does, "not enough people will switch and they'll say, 'it wasn't worth it'."…
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Smart meter In Home Display puzzle
Can anyone explain the logic used by in home displays when it comes to showing tariffs and costs? I have a Geo display provided a few years ago when EDF fitted a smart electricity meter. My current supplier is Octopus and my tariff has a standing charge of 49.3p and a unit cost of 21.89p However the display says my…
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Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
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April price cap announcement, fall of 7%
https://www.ofgem.gov.uk/news/changes-energy-price-cap-between-1-april-and-30-june-2026 From 1 April to 30 June 2026 energy prices will go down by £117 or 7% for a typical household who use electricity and gas and pay by Direct Debit. These households will save around £10 a month. Compared to the level between April and…
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Standing charge April 2026 electricity
Am I right in assuming that the standing charge for electricity is INCREASING but the charge for gas is decreasing?
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