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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: IWNL has said it will increase my Direct Debit by 50% from July by born_again Today at 12:18PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

368 discussions 11.2K comments Most recent: Anyone replaced central heating with air to air in bungalow? by barker77 Today at 9:19PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Q's on commercial emergency diesel leccy generation. by doodling 13 June at 6:27PM

When to switch energy supplier
I'm looking to change both gas and electricity to a fixed tariff as prices are falling. I have done a few searches and currently can save some money if I switch. Does anyone know if prices are going to keep falling or is now the best time to lock in a deal?
Increase in DD again
Balance Nov (pre bigger winter bills £490.63 Highest winter gas & electric bill £170. Monthly DD £155. Lowest balance £224.92, March Which after monthly DD was £379.92 Last months bill £110 Current balance after this months DD will be £478.86 Yet have been advised DD will go up to £187.29 a increase of £32.29 a month Which…
Multiple ESME messages each day
Octopus, with IHD & Home Mini. Smart meters installed 2022, Home mini later & until recently, IHD was functioning fine. For the past 2-3 weeks I’ve been getting ‘ESME Commissioning Completed’ messages just about every day and sometimes 3 or 4 per day. This month’s bill received a little late but shows both readings (to…
Advice: Taking Eon to court
Good Morning: I'm looking for a bit of advice, a good friend, an elderly woman (76) has been harassed and bullied beyond belief in the last 4+ years. Eon have driving this woman in to the ground, I will keep it short as possible. We are an investigation company and met this woman last year, she told me of this case and…
Meter Tempered
So I bought this house back in Oct 2024 in an auction. Its was an eviction property and needed lots of work to be done. Its still empty to this date means no one live in it. When I bought it like in usual way I contacted the energy supplier to setup a new account under my name. However long story short I got an email from…
Utility Warehouse Pants price understanding
Hello Everyone. I need some technical help. I wanted to work out unit price to help me shop around. I am on value tarrif - London region On my current April Bill Elec Unit - 26.025 - VAT exclusive Standing - 48.506 - VAT inclusivePaid £13.86 VAT Exclusive Gas Unit - 6.591 VAT ExclusiveStanding - 32.333 - VAT InclusivePaid…
If you're on Economy 10 or a complex tariff, now is a good time to....
Either (a) Buy secondhand High Heat Retention (HHR) storage heaters on eBay. Whatever you think about the rights and wrongs of it (and I'm hoping we can avoid having that discussion here) the writing is on the wall for Economy 10 and other complex tariffs such as THTC. It's becoming increasingly difficult to find suppliers…
Energy suppliers saying I have smart meters
I'm looking to change energy suppliers and have been looking closely at my bills. Both my gas and electricity suppliers have put "smart meter reading" on my bills. I asked for my annual consumption and was given it. However I didn't remember these Smart meters being put in. I checked on the CABx website and I don't have…
Wireless Smart Meter
Hi, I'm hoping someone will be in the know about energy smart meters and just explain whose internet WiFi they're actually using. Can they pull down your home, broadband or interfere with speeds? I've spoken to a couple of electricians and a gas boiler fitter; none of them seemed to know the answer. Obviously they're using…
Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
Octopus tell me I can save £31.40 pa - how ?
On my bill is : "save £31.40 by switching to Octopus 12M Fixed"But I am already on that tariff - expires in 2 months - so how do they calculate this saving ?it seems very precise - so is there another version that's cheaper than my version 1 ?
Switching from British Gas
If I switch from British Gas to Octopus will my smart meter and home display still work. if no Will Octopus replace my smart meter.
Octopus customers - do you still see historical smart data usage?
Mine has been wiped again from middle of April. Curious if this is now a standard process or unique to me. Thanks
Electric only flat and underfloor heating
I recently moved into an electric only flat and I need some advice. I’m on economy 10. I have two meters (each with its own MPAN): one providing electricity at the day rate and a second providing off peak electricity only at set times. The only thing using the off peak supply is the electric underfloor heating which is in…
EV and OVO Charge Anytime
I was hoping someone may be able to offer me some advice please, consumer or perhaps a recommend an alternative supplier. Back in March I invested in a Vauxhall Electric Vehicle, and I wanted to get a home charger installed for it. I looked on my suppliers website (OVO) and I did a very long winded home survey which they…
Tomato in trouble - credit
Hi I'm with Tomato Energy and they are in trouble apparently. If they fail any overpayment or credit with them what happens then ? Am I safe to be in credit with them ?
Smart meters - automatic?
My first bill since smart meter installed. Correct me if I'm wrong, but isn't a smart meter meant to send readings automatically so you don't have too - for accuracte bills? :D Just checked the meters: Gas is 11 Electric is 204 :/
British Gas Paper Statement
Dear all...... my father is 94 (and deaf) and cannot use a computer therefore he cannot access his gas/electricity bills online. How can I contact British Gas in order for them to send him a paper energy bill statement? I have tried telephoning them, but they insist on speaking to him. He is deaf and cannot communicate on…
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
Scottish Power. FIT payment not received.
Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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