-
Comms Hub Fault?
I suspect that the answer to this will be to ring the supplier and register a fault, however, thought it was worth digging a bit here first. I noticed this morning that we'd had no meter readings sent to Octopus since the early hours of Monday. The use is still showing on the daily graphs in the Octopus app, but the weekly…
-
We are £1326.26 in credit with our gas and electric, should we ask for it back?
Its been a cold winter so far here in England and we’ve used £681.78 this month for gas and electric, I live with 3 other people in a big 4 bedroom house which is over 150 years old, and we have the heating on all the time, my housemates opens the window if its too hot instead of turning down the heating and one housemate…
-
Smart Meters for Medium Pressure Gas Meters
Hi everyone, Following a request for smart meters at my property, I have had a visit from an EON meter engineer who has advised me that I am unable to have a gas smart meter installed due to my meter being a medium pressure meter. Has anyone else had this problem and are there other suppliers who have capabilites and…
-
Energy news in general
For GENERAL observations and information not related to specific suppliers.
-
Fuse - do bills exist?
How do I get a fuse bill where it shows my consumption for the month? I googled this & it mentioned checking emails. I have - nothing there beyond a total price amount saying what will be collected. Can't seem to find anything in the app either beyond a price amount. Nothing that shows I've used X electricity and Y gas for…
-
Octopus generated a mid period for gas
I just noticed that Octopus have generated a mid month gas bill but there’s been no tariff change, still on tracker Dec24 duh have to ring tomorrow, hugely annoyed since my wife passed away on Monday.
-
Disconnect power or pay standingcharges
Our house is going to be empty for 3-4 months. We do not want the electricity/gas to keep running in this period as standing charges will rack up. I am inclined to get them cut off for time being. But if I get them cut off will the charge me for cutting and reconnecting after 3-4 months? Just trying to work best option.
-
Payments Overview
I've been with Octopus for some time now and following Martin's show a few weeks ago I took his advice and looked at my energy spending and payments forecast. My payments were £150 and balance £420 and my forecast for exactly 12 months later was around £11 higher and at no point in the 12 months was I expected to be less…
-
Smart meter
Following a recen upgrade of my gas amd associated smart meter, the energy provider no longer gets a signal with the reading. The electric meter equipment was also changed but is in a different outside cupboard and works. It looks like the new smart meter is sited below a little metal shelf and is fixed to the gas meter…
-
Warm home discount when you've changed suppliers
I was with Octopus on the 24th Aug which is the qualifying date but I am now with British gas. I rang and applied for the discount and gave the details asked for but weeks later octopus are saying that they won't pay and that my new supplier should pay, Is this correct?
-
Single Person Living Alone - Energy Cost Prediction
Hi everyone, I’m moving into my new home soon — it’s a block of five houses and I’m in the middle one. The property has an EPC rating of B, so fairly energy-efficient. I’ll be out of the house Monday to Friday for work, and I shower at the gym every morning, so my water and energy usage should be on the lower side. I’ve…
-
Electric heating only flat
Hi If anyone has electric only heating, how have they found the bills? There is a 2 bed flat I am interested in, but it is ground floor and I am worried about the costs to heat the flat. Having spoken to some people who live in the block, they have said the bills can range from £75pm in the summer, up to £200-£300 for the…
-
Proving ownership of solar panels
Hi All, We had solar panels installed in 2013 through a company called pretty green energy who have since gone bust, we paid half of the installation up front with the remainder to be paid via the feed in tariff. I have been doing some enquiring around this and it seems the panels where registered when installed but never…
-
OVO meter nightmare
Hello, new here, hoping for a bit of clarity on some issues I've had with OVO. Long story, I'll try to keep it brief. October 24, we sign for tenancy of house, it has an old style prepayment meter, storage heaters and immersion for hot water. We contact OVO about the key etc, and assume it's on Economy 7 due to set up,…
-
Octopus Energy - Smart Meter Economy 7 times
I'm currently in an argument with Octopus energy regarding when my Economy 7 times are... Their website says "Your smart meter will have a fixed off-peak 7 hour period from 00:30 to 07:30. This time period takes place according to Coordinated Universal Time (UTC), so during British Summer Time (BST) the 7 hour period will…
-
British Gas overcharging due gas units used formula
I recently moved to British Gas due to fixed tariff advertised on this site. I gave all the correct readings from my smart meter but my recent gas bill was 2.5 times as much as it should have been. They confirmed the reading from the meter was correct but instead of using the standard gas unit conversion formula that most…
-
Reduction in green energy tax
I have watched martin lewis on tv saying that we could get reduced energy bills which is down to the amount we are charged to build a greeener enery system, (Ed milliband). However will this be only of benifit to thouse that are on variable tariff? I and most beople have signed up to a fixed 12 month term where we are…
-
British Gas estimated my bills for 5 years despite meter readings being sent in
I have just been sent a notice by British Gas, that my Direct Debit is going up from £42.01 to £168.57, as they claim they have been estimating my bill since 2019, despite me sending quarterly readings in. Plus I had no gas usage between December 2023, and July 2024, as the engineer who attended to do maintenance on the…
-
Back billing
Hello everyone I really need you advice i had a dispute with EDF reference to how much energy I was paying 2017-2019 they refused to let me have the meter checked .. it turned out that they were charging me economy 7 tariff although I didn’t have a economy meter so I was paying nearly double to what I should have . due to…
-
Hold on or get a fixed Gas and Electric tarrif?
Hi, Forgive me if this some across silly but I'm looking for a bit of advice! Me and my partner are moving into our first home on Friday 12/12 and have been researching Gas and Electric prices. We are aware the the cap is set to increase a little in January, but we also have seen in the April budget its said prices will…
For questions about water supply to your home.
4.2K discussions
28.3K comments
Most recent: over paying bill rateable value 2bed 1 occupant band A council tax by Farway
18 December at 2:06PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.