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How to live without heating - save £000s
I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…
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Energy supplier rewards and referral schemes
Hi everyone We've just published a new guide on Energy supplier rewards and referral schemes and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage
Hi everyone, I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next. Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly…
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Gas Bill dilemma
I have a moral dilemma and I don't know what to do. I was once supplied with gas and electricity from Co-op energy on a duel fuel tariff. When octopus energy bought co-op energy my account automatically switched over to them. Or so I thought. I continued to pay by D/D every month and thought nothing of it. I've not needed…
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How do you change from one Octopus fixed tariff to another Octopus fixed tariff?
My mum is currently on fixed rate tariff with Octopus (due to end in May with no exit fees), but she would like to switch to the 16 month fixed rate loyalty tariff that Octopus are now offering and she thought she would be able to do this, since there are no exit fees on her current tariff. Using the Octopus app, she…
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Electric heating only flat
Hi If anyone has electric only heating, how have they found the bills? There is a 2 bed flat I am interested in, but it is ground floor and I am worried about the costs to heat the flat. Having spoken to some people who live in the block, they have said the bills can range from £75pm in the summer, up to £200-£300 for the…
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Third Party which can intervene and sort out Energy Bills
We are a community village hall and classed as a business customer. We have different suppliers for Gas and Electricity as this worked out cheaper(and safer as can be seen below) than dual fuel. We are currently with SSE whose customer service is horrendous and have unresolved billing issues going back nearly three years.…
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Sent someone else's bill
Hi all Hoping for some advice. I received a bill from 0v0 Energy - when I say 'received', I mean there was an 0v0 letter in the post with my name on but for a different flat (the post all comes through the shared front door of a converted building). Puzzled, I opened the letter and it was a bill for standing charges and…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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Cashback
Recently changed to EDF for my home energy. I assumed the new energy supplier would add the cashback to my account. On contacting EDF I was informed the switching supplier pays the cashback. Could anyone confirm who pays.
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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Refund of credit after switching
Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ? As a side issue , I switched to them in October 24 paying them in front , my fixed tariff ended 6th October 25 and…
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Security Deposit caution - So Energy, maybe others
I recently switched to So Energy for electricty - well tried to. I signed up as a Direct Debit customer and fortunate to have good credit scores, so given their T&Cs: “Security Deposit” means an advance payment to cover any future charges. The amount depends on your individual circumstances. 3.5 Before we begin to process…
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Octopus EV charging rip-off coming end January
The great Octopus EV charging rip-off. Octopus Energy are one of the largest suppliers of domestic energy in the UK and have introduced a clever system of providing EV charging at low cost – Intelligent Octopus Go. Their algorithm decides when and how fast to charge your EV to spread the load and take advantage of cheap…
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RTS meter fitting
Hi, my son lives in a council flat, his meters, along with everyone in the block,are in a cupboard in communal area. E-on want to fit new meters. We have had this before, and because other's are on the same fuse, they couldn't do it without their permission to switch off the power. They have rang again wanting to do it, I…
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Scottish Power rate disparity
I got a smart meter just over a month ago, already I've had a couple of bills, or at least the bill has been updated, anyway the rates are 31.676p day and 15.409p night. I'm on the standard tariff (can't switch because of a system issue that's being worked on). My main problem at the moment is the rate being charged…
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British Gas CAN Split Your Warm Home Discount
I'm on a PAYG smart meter and I received my Warm Home Discount of £150 onto my electricity on Friday. On Saturday afternoon I phoned British Gas to ask if some of the Warm Home Discount could be moved over to my gas meter. Said I only had £4 on my gas at the moment (which he could see) it's cold and snowing and it would…
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Hive - opinions please?
We are having a new boiler fitted next week. Our fitter has said we could have a Hive thermostat fitted if we wished so I have just been researching as I don’t know much about it. Obviously it’s at the expensive end of thermostats as far as prices go as you need to buy the hub also. The app has quite a lot of recent…
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What's causing my electric cost of 2p an hour for 24 hrs daily??
Hi all. The main devices I have plugged in 24/7 are a Virgin router, 2 WiFi boosters, fridge freezer (A+ rated), and an old SM300 Switchmaster timer that seems to be clicking all the time. I have no use for it at all. I don't use central heating and it was there when I moved in. It's apparently connected to the combi…
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British Gas chasing a bill 10 days after it was paid.
Around Nov 10th, I received a gas bill for the last Quarter, I scheduled it for payment with my Bank and thought no more about it. December 1st, I received a chaser and checked my Bank statement to find the bill was paid on November 21st. Despite them saying "if you have recently paid, don't reply", I informed them the…
For questions about water supply to your home.
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Most recent: Severn Trent - I do not trust their tactics? by QrizB
15 January at 6:31PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.