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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.4K comments Most recent: How much water do you use by strawbeery90 Today at 3:15AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

359 discussions 11K comments Most recent: People Saying Heat Pumps are Rubbish - Are They? by michaels 28 April at 4:38PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Heating oil delivery issue by lohr500 28 April at 5:25PM

Tulo Energy - anyone used them?
They come up as the cheapest for me by a fair bit with no exit fees. Variable yes but being a small provider may be able to stay cheap and apparently have been going a few years and survived the energy crisis that knocked many out of the market. There's no trustpilot reviews for them but noted some on here did join them in…
Google are switching off all older Nest thermostats
As of October 2025, 1st and 2nd gen Next thermostats will have the majority of functionality switched off by Google. Owners will no longer be able to control the temperature via app or other smart home devices, all scheduling will be lost, and home/away assist will stop working. You will still be able to adjust the…
Getting electric supply to garage across public highway for EV charging
A bit of a specific one and not sure if this would be better on the house buying board or here, but does anyone know what type of administration and costs could be involved if you want to get an electric supply in a garage for a property that you own, but the garage is across the (adopted) street from the house? It's a…
Is my meter an RTS meter ?
Hi folks, would really appreciate your help to identify whether my meter is an RTS meter - photo attached. I am being pressurised by my electricity provider to change my meter to a smart meter since they say RTS is ending soon. However, looking to the horror stories around Smart meters, I do not want to change my meter…
EV tariff for hot tub (no ev)
Anyone use an EV tariff to heat their hot tubs at night. I noticed on Octopus their wording was "Octopus Go is designed for those with ev" then goes on to day reserve right to move you to more suitable tariff etc. I am obviously clinging to "designed" as a get around but I wondered if they actually do any checks.....
Can anyone advise me on taking an energy company to court
I am having problems with ScottishPower, they have now got debt collectors involved that are threatening to send bailiffs to my home. I am 62 unwell and live alone so I am terrified. They are saying that I owe nearly £5000 for a ten-month bill at my previous address, I have obviously disputed this from the start in 2019, I…
Return to Octopus from Tomato
Starting a separate thread to avoid clogging up the main Tomato Energy thread.I decided to jump ship at the end of last week when the Provisional Order against Tomato was published by Ofgem.My switch appears to have completed today, but with some oddities. I am now back on E7. I noticed this when taking a reading and saw…
An app for good real time electricity monitoring? Hugo? Bright? Loop or what?
I've taken the great leap forward (I hope) and divorced 🐙 (I need counselling, I did like them but they cost me too much). 🥲 I'm with Fuse Energy as of tomorrow. So, seeing as I have a heat pump and an all-electric home - which app will allow me the best real time monitoring of my electricity use (I've been spoiled by my 🐙…
N3rgy data - Consumers require Active Consent/ Registration with business customers
I've been downloading my data monthly from N3rgy but it suddenly stopped. After submitting a ticket they have replied with the response below - Any idea how we now get access to our usage data? Hi Simon, Thanks for your message. This is related to a change made on the 3rd Dec 2024, to ensure we are in compliance with the…
British Gas - day and night electricity readings the wrong way round (Transposed readings)
Hi all I realised I have been submitting my day and night readings the wrong way round. I'm assuming since I moved into this property 11 years ago. I have always just copied how it has been entered previously (i.e. entered the current reading next to the similar looking previous reading thus showing a slight increase). 6…
Utility Warehouse - warning to any prospective new customers
I wanted to share this as a warning to anyone thinking about switching to Utility Warehouse. Last month I switched energy supply to their Gold Variable tariff. We have an Economy-7 smart meter with storage heaters that power up in 2 separate charges overnight on a cheaper night rate. For 2 weeks I wondered when UW would…
Anomalously high gas bill - from British Gas
Hi all, looking for some advice on something.. We have just received a bill for our gas (British Gas) for 3k. * ~£1300 was accrued between the end of April and start of June 2024. Charged at 5.74p per kw/h. They say we used 23,194.6 kw/hrs. * ~1k was accrued between the start of January and end of March. Charged at 6.991p…
Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
Rebel Energy Failure
I signed a fixed term contract with Ebico at the end of january, a contract with low standing charges because I am a low energy user. I have just tried to submit meter readings today and see there is an announcement on the Ebico website to say that their energy partner Rebel Energy has ceased trading. Not surprised really,…
Electric energy suppliers, solar energy.
Just had the solar panels with a 3.6kw inverter installed last november we are now generating around 20kw per day and using about 7kw on household appliances, so we have an excess of 13kw, as considering we do not have a battery to store the excess presumably this returns to the grid as we are hooked up to it, the problem…
Energy Cap Fall prediction
I have just switched energy provide to Outfox the Market and fixed for 2 years. I am still in the cooling off period. I just read today that "Cornwall Insight predicts the UK government’s cap on energy bills will fall by 9% from July". Should I continue with the switch or will this news result in cheaper fixes? Maybe they…
No response from Octopus
Have written to CEO of Octopus with a serious complaint affecting my 95 year old husband’s health with stress. We bought a cottage 2 years ago and has been uninhabitable with water and electricity shut off and received a bill from them over £5,000. Several letters to Octopus and their CEO and no reply. Asked for an…
Meter faulty and tenant leaving
My tenant is leaving at the end of this month. She only yesterday told me the gas meter shows no readings, she's been paying estimated bills and trying to get Scottish Power to come and fix it for months. She had an appointment with them last week which they cancelled last minute. Any suggestions? We have no idea what the…
Energy suppliers saying I have smart meters
I'm looking to change energy suppliers and have been looking closely at my bills. Both my gas and electricity suppliers have put "smart meter reading" on my bills. I asked for my annual consumption and was given it. However I didn't remember these Smart meters being put in. I checked on the CABx website and I don't have…
Air Source Heat Pump
I have just read that you turn off your ASHP in the summer , can anyone advsie if that is correct / a good idea & if i do turn my ASHP off how do i get domestic hot water to wash with ?

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MSE News

NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What you need to know
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
Warning: 'WASPI' women affected by State Pension age rise should watch out for 'steep rise' in scams
If you're a woman born in the 1950s affected by changes to your State Pension age, be on high alert for scams offering compensation for this. Campaign group Women Against State Pension Inequality (WASPI) and charity Independent Age have warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group.
Martin Lewis: 'WASPI' women affected by State Pension age rise should beware 'steep rise' in scams
If you're a woman born in the 1950s, be on high alert for scams offering compensation for those affected by changes to their State Pension age. MoneySavingExpert.com (MSE) founder Martin Lewis has warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group – with some even using Martin's name.
Small pension pots to be automatically combined in future under Government plans – here's what it could mean for you
If you have a number of small pension pots you've built up over years of changing jobs, they may be automatically combined in future under new Government plans. This could make it easier to stay on top of your pension savings and reduce costs – but it's still very early days, and we don't yet know exactly how the scheme will work in practice.
Martin Lewis: Aged 20 to 25? Trick to get a FREE four-year railcard worth £100 from Santander
If you're aged 20 to 25, there's a trick right now that can get you a free four-year railcard worth £100 via the bank Santander. MoneySavingExpert.com founder Martin Lewis takes you through it.
Went to an employment tribunal between 2013 and 2017? Can you reclaim £100s?
Tens of thousands who overpaid employment tribunal fees are now due a share of £13 million, which could be worth £100s. But refunds aren't automatic, so you need to act to get your money back. Here's what you need to know.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.

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Energy

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