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Octopus Energy - Wheel of Fortune
Hey everyone, This is aimed specifically at all Octopus customers, particularly those who have played the Wheel of Fortune game. My problem goes back to March 2024 when it stopped working. Since then every time I try to take my spins after leaving readings, I'm told that I have used all my spins for that particular month.…
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Economy7 clock wrong
My Economy 7 night rate is from 00:30 to 07:30, but the meter is switching circuits at around 00:06 instead. When the switch happens 25 minutes earlier, all my Economy 7 connected appliances such as immersion heater and storage heaters turn on during the day rate for about 25 minutes. That means I'm using 7kWh/hour of…
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Cheap Energy Club tariff update
"How do I update
my usage or tariff details on my Cheap Energy Club account? To change your
usage or tariff details, log in to Cheap Energy Club. On your dashboard, click the Edit
button next to your address (or click 'Edit' at the top of the results page
next to the details of what you're currently paying). Either will…
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Octopus Cosy Credits 2026
I’ve received an email from ‘tj’ at Octopus informing me that ‘Cosy Credits are back for 2026’ I’ve not heard of Cosy Credits before and can’t find any associated small print terms and conditions. The email states: “from 1st January to 31st December, if the average temperature falls below zero degrees in your area between…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Faulty EV Charger - Nobody will take responsibility. Are there any options?
A few years ago, I contacted Octopus about getting an EV charger installed and they arranged a local installer to set up an Octopus branded EO Mini Pro 2 charger. As can be seen here, Octopus really did advertise EO chargers, built tariffs around them, and the equipment I have has their logo on…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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new octopus 14mth fix
i see another new 14 month fix is out on octopus gas is again cheaper also electric SC has came down a lot also price per unit is down so worth checking it out
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Green Homes Scheme - invitation letter
Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…
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Transpose or more accurately like for like, adopt incumbent meter readings
Does any energy utility company take over ones meter readings ie., estimates from the previous energy company so one doesn't have to start giving meter readings every month as I currently have estimates from my current energy supplier which I am happy with as I don't have to remember to give a reading every month which is…
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Octopus Snug Tariff
[Image removed by Forum Team] [Image removed by Forum Team] [Image removed by Forum Team] My smart meter worked correctly from 2 January until 15 January displaying 09.00p per kwh between 0030 and 0630 and my app confirmed that I was being charged at the correct rate. On 16 January between 0030 and 0630 it now shows a…
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Elec Pre-Payment Meter Blank - Non-Smart meter.... Large afterbill
Evening all, Hoping to get peoples thought's on this, as have read some posts on here + other forums to try and get my head round where we stand with a scenario 9 months down the road...... (its not my issue, but the person is close to me, so am doing my best to understand it all, and hope i can save her some overall money…
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Bristol Energy
Is there anybody else still waiting for credit refund from Bristol Energy. I left BE in September 2020 with a credit of £ 163.00. i have contacted the Ombudsman Ofgem FRP and British Gas and after 5 years I’m still waiting for the credit. I don’t know who else to contact.
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Should i stick with oil or change to gas?
I have been accepted for a grant for a new heating system and i dont know if i should get a new oil heating system or gas. I live in a small two bedroom bungalow. 51 square meters.
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