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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Water Bill dispute help if water board not helping by elsien Today at 7:34AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

377 discussions 11.3K comments Most recent: Converting to Wall mounted AC and Heat pump - DIY or Pro by QrizB 11 July at 9:40PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
Solar panels, are yours making you greener?
I ask this question because my energy supplier keeps asking me to increase my monthly direct debit, even though I've had panels and a battery fitted. I've looked at my energy use and, to me, my use is higher then before. So I checked.For week commencing 13/01/25 I left my panels switched on, took a meter reading,and lived…
British Gas back billing
Hi folks! Hoping for some advice or if someone has similar experience. I've experienced a few issues with British Gas (they only supply our gas) over the last 18 months but this latest one not only takes the biscuit, it takes a whopping cream cake. Allow me to explain. On 23rd June '25 I gave BG my gas reading as I do…
Energy news in general
For GENERAL observations and information not related to specific suppliers.
Octopus saving sessions
And it is on You have to opt in to take part !!
Comms Problems with Aclara Smart Meters
Hi, Is anyone aware of ongoing communication problems with Aclara meters, starting mid June? In my case the first thing I found was Bright stopped working on the 15th, showing the error "We currently can't show your recent daily electricity usage. please try later". At that time I tried "n3rgy" and it was still working,…
RTS Meter Replacement - 4 or 5-Terminal Smart Meter?
My parents have a single Horstmann Series K RTS meter (type K220G13) on a 2 MPAN setup with storage heaters, formerly Scottish Power Comfort Plus, now with Octopus. One MPAN runs the entire house on Economy 7, including hot water cylinder but excluding storage heaters, which are on the other MPAN and for some reason, after…
Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
ovo direct debit
Hi guys been with ovo for years and have always been good with Bill payments. Now I have built up £400 credit and for the last few months the dd has gone higher?? What gives. I have even sometimes top up the balance. So if I have £400 credit should the direct debit payments be lower?.
Looking for gas meter no standing charge
Hi. I’m new and this is my first post . i had my gas cut off a year ago and SGN have just come round and said my meter is gone but the gas feed is still coming into the house . they have told me I have a month to get a meter installed or they will cut my gas off in the road outside - and to reconnect it will be over £1000…
Ichoosr botched switch, can it be resolved?
On the 18th April I accepted the Ichoosr offer for a Spring Community saver Tariff that was auctioned and won by British Gas.where people sign up to interest on using people power to get a Community Tariff. The Gas tariff was switched within 7 days but I was with BG for Gas already. Electricity has still not been switched…
Loop app - electricity not updating
Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?
Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
Remote Switch Meter to Single Rate Tariff
My old meter was Economy 7 but I don't have storage heaters so when I had my new smart meter fitted, I requested a Single Rate Meter (I was already on a single rate tariff for day/night readings). I was told that there is only one smart meter and it can be set at either single rate or dual rate & it can also be remotely…
Anyone use octotrak , the domain has expired
As the headline octotrak.com has expired
Weighing up my options
Hi all, I've had an email prompt from E-on Next to say that my dual fuel tariff ends on the 11th August 2025, so I'm weighing up my options about what to do next. I prefer to go for price certainty so I've already started looking for a new tariff, but I was curious whether to wait until closer to the time to sign on the…
Have a smart meter for electricity, is there any point in getting one for gas?
Earlier this year, after about 12 months of battling, we got a smart meter installed. The installer only fitted the electiciry meter, left gas alone.We are happy, really, that we can now use a smart tarrif with Octopus.It's not much of a chore to manually send gas meter readings, and I have a nagging doubt that if we book…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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