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E-ON Failed Smart Meter Installations and Tariffs
I am currently on the E-On Next Pledge Tracker which runs out Jan '26.. but... I have had 3 failed attempts to install Smart Meters with either non working, the Electic only or the Gas only.. no communication from E-On since March 25 about this. How do I know whether to Fix (on some old readings), continue with the Tracker…
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Electric prices
Can anyone help. My mam lives in 1 bedroom bungalow on her own, has1 tv, sky, charges her phone, sits with candles cis her ekectruc us di high. She used to have e7 now has gas ch. Her electric is 55 a month. Mine I live in 3 bed semi, 6 people, 3 xboxes 4 tvs etc kids leave lights on etc, my combined gas and lec is 145 a…
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utilities variable DD Outfox say they don't allow it??
Just wondered if you pay by variable DD. I've been with Eon-Next for at least 5 years and because they only billed me for gas when I emailed them I told them I will in future only pay by Variable DD. That was fine by them and at least I know every month what is coming out of my account. This past week I have been looking…
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BW legal , Threating to taking me to court
So, BW has sent me a notice to pay British gas bill of 1700 that I didn't use. I never was British gas customer before February this year. I lived in a room for a two three months that was above a shop. I used to pay 200 pound a month that included the rent and energy bills as well and I shared the room with another…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Replacing a smart meter comms hub
Smart metering expertise required, if anyone has it. The comms hub on my smart meter was replaced a week ago but the replacement could not be commissioned. The WAN light flashes ever 5 seconds but the HAN light is solid green, which I think confirms this (I'm in the north on Arqiva LRR). I am thrashing around trying to…
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Problems changing to Outfox. Just me?
My BG electricity fixed rate ending. Tried to change to Outfox this week. Initial process easy but then sent a link to set up account. Password fields clickable but not the email field!! Tried downloading via a different route and using tablet, phone etc. Same problem. Tried to contact for support Phone line busy and call…
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Tracking smart meter readings
Our daughter recently had new smart meters fitted on behalf of her new supplier Eon Next, I think. She had smart meters previously but the gas one was too far from the electric one to be able to communicate due to the very thick walls in the house. Then the electric one failed, so she arranged for new meters each with…
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British Gas - Fixed Energy Tariffs
My fixed tarfiff ends in Sept - currently paying £221.63 a month, British Gas want me to move to a new tariff paying £250.85 per month, if i do not select the new tariff they will automatically move me to £263.74 per month. My account is currently £271.72 in credit, so it is a clear to me that I am currently overpaying at…
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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Faulty electric Smart Meter? or something more at play?....
Hello, This is my first post, I will try and keep it short and to the point! And I hope I'm on the right board... Switched to Octopus in September 2023. We have a 1st gen electric smart meter, 8+ years old. Annual kWh usage since switching: 25 Sep 2023 - 31 Dec 2023 = 6,633.623kWh 1 Jan 2024 - 31 Dec 2024 = 20,693.869kWh 1…
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Half hourly data settlement
Hi, got an email from Eon saying they are introducing 'half hourly data settlement'. Anybody know about this change? seems to be industry wide. The only thing i care about is will this cost more for me. Thanks.
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Silly question time regards smart meters
Just noticed that a little over 3 weeks ago my Octopus fixed deal ended & I went on to one of their flexible deals. So time to start looking whether it's 1) best to stay with them or move and 2) stay flexible or fixed. While I was on the fixed deal I had them install a smart meter. Should I find that it's best for me to…
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Energy Cap
My energy company supplies 100% renewable energy. How can their tarrifs be influenced by the cap that is controlled by the wholesale price of gas and oil.
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Octopus - Change fix now or wait?
My October 2024 12m fix with Octopus runs out in a couple of months. The current (August 25) fixed deal on offer is about £20/ month more than my current contract, so it would seem logical to wait until October and fix again then, hoping that what's on offer then is not much worse than today's deal. Any views on how the…
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Outfox Energy
I used the Cheap Energy Club to find a new energy provider and Outfox Energy came out top. When I went on their website to request a quote, it asked for my gas meter serial number and when I put it in, it said I needed to phone to complete the quote. I have tried to call several times and each time, there are about 18…
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MSE won't accept my address or tariff!
As above, MSE does *not* offer to let me enter my correct address! It shows a sequence of 26, 'a named house', 30 - but we are number 28 which is not shown!Then it offers me Octopus tariffs excluding both Cosy and IOG which have been going for years - and insists on putting me on 'flexible' which is totally wrong. So I…
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Tomato Energy - is it going to fold
Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM.
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MSE News: Energy bills to rise 2% in October as new Price Cap is announced
The price most households pay for gas and electricity will rise by 2% on average from 1 October 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. But you can act now to save 15% – here's how. Read the full story: 'Energy bills to rise 2% in October as new Price Cap is announced – act now to…
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