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Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
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Economy 10 & Smart Meters
I have an all electric house with 2 meters. The underfloor heating [acting as a storage heater] & hot water are heated from an Off Peak meter with 7 hours at night & 3 hours pm boost.EDF have just informed me they are replacing my 2 meters with a smart meter.I have no idea what this means for meI presume it means I have…
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What's your experience with Heat Pump quotes?
Hi everyone, I’m really interested in hearing from homeowners about your experiences with quotes for heat pump installations. Specifically, I’d love to know how you feel about the proposals you receive after a site visit and heat loss survey has been done. * Did the quotes feel clear and easy to understand? * Were they…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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Electric only flat - realistic cost estimates
Hi all, I'm potentially moving into a flat that is all electric, and trying to get an accurate idea of what bills might look like. I'm moving as a result of separation, so from a 4 bed detached house, to a 2 bed flat and am concerned from what I've read so far that my energy bills may end up being higher! (Have been paying…
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23 year old bill and a question for the spreadsheet keepers.....
Just shredding a box of old paperwork and I came across a statement from Powergen from 2002 which showed an annual total for gas and electricity combined of £600 and a unit rate for electricity of 6.75p/kWh. It caught my eye because my last bill from Octopus showed a total of just under £600 for the previous 12 months and…
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What’s reasonable Compensation?
So last week we had to evacuate our house call the fire service who then had to call UKPN as our meter was arcing and smoking - it was all very scary, late at night in the pouring rain. Kids bundled into the car sat at the end of the road while fire service made house safe - you can imagine all very stressful and…
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Issues Post Switching- Octopus
Hello We switched to Octopus in July this year after issues with Ovo (different post). We switched from E10 (Ovo) to E7 (Octopus). We have a smart meter and were assured that switching would be simple. It hasn't been. We have encountered several issues, the main one being that we are now on an E7 tariff but our meter is…
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Amazing British Gas incompetence
I left BG several months ago, and recently told my bank to cancel my DD (having collected a further £180 compo). Today BG sent me two emails. The first threatened that the non-DD tariff would be more expensive and that my credit rating would be trashed if I didn't pay within 14 days of receiving a bill. The second listed…
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Electricity tariff
I have economy 7 heating and my current electricity tariff ends 31st October 2025. Exit fee £25. Are electricity tariffs likely to go up or down again before 31st October? I have had a look and can change my tariff now for a more expensive one (+9%) to start from 1st November 2025.
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outfox energy switch- double payment during switching ???
switching from octopus to outfox as nearly £300 cheaper over the year. signed up with latter on 1st sept 25 asked for switch to go thru on 25th sept as away on hol b4 that. octopus took their dd out from 5th sept as normal. returning from hoI I discover Outfox have taken dd from 10th so as far as i can see im paying twice…
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Energy Salesman Smart Meter Flim Flam - Truth or lies?
I am with a top six energy provider, I called them up about a billing issue and as always they tried to pretend that it was because I did not have a smart meter. They launched into a very smooth pitch on why I should get a Smart Meter, but then they said something which I found hard to believe. They said that out of all…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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Ecotricity 1 year fixed tariff
In February 2025 energy prices were going up so I set out for a fixed tariff to stop me from paying more on variable. I joined ecotricity from recommendation of my parents. they have now called saying I shouldn't be on this tariff without a smart meter but I'm unable to have one due to suspected asbestos in the backing…
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British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
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Communal heating is it a con?
On paper it should always.worj.out cheaper as you don't have your own boiler so no initial cost/servicing/replacement. But do the figures add up? What are you being charged per kWh and standing charge and do you also.have to pay a maintenance charge for the communal heating for repairs etc. I have a feeling the figures…
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Estimate bills for single person one bed house
Just bought a one bed cluster house, my budget wil be tough for a few years I think. I need to know approx figures for Council tax band b with single person discount Gas Electric Water Can anyone help estimate the monthly bills? I think I will be a light user eg no tumble dryer, no bath, cook with microwave.
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Previous Tenant Debt In FM Name
Hi, I’m looking for advice as I appear to be hitting my head against a brick wall! Family member moved into a council property, and the previous tenant had an outstanding bill with British Gas. (please also note that when my family member moved into the property the that it was capped and had to be uncapped when they moved…
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Any suggestions?
I live in a flint cottage which was built in the 1800’s , I am just about to have the roof re slated and soar panels and Tesla battery storage fitted , I am currently using an oil fired Combi boiler for heating and hot water, the boiler a Worcester Bosch is now over 20 years old , and I am looking to replace it , so my…
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Catch 22 with Warm Home Discount
Following the advice of a recent UK advert I saw, I am trying to apply for a Warm Home Discount in Scotland. The government website says I need to apply with my energy provider but my energy provider says I need to apply through the government. It then contradicts itself later and says I need to apply online by a certain…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.