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EON only passing on Govt reductions to Fixed Rate tariffs from January
I have been emailing EON to ask if I’m eligible for the April 26 reductions on my current fixed tariff, which ends in May 27. Contrary to their public website commitment to pass all reductions on to all, with no quibbling, my email from Eon stated that these reductions will only be for customers taking out Fixed Tariffs…
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Outfox Energy SMETS1 Smart Meter Compatibility?
Hi all, I'm in a property that has SMETS1 Smart Meters for both Gas and Electric - they were like that when we moved in. The people before us were with OVO, and I'm with Octopus. Both suppliers have been able to connect just fine to the SMETS1 meters and do the readings. I want to switch to Outfox because they are much,…
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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OVO Billing- Advice Needed
I bought a property on 19th December (and as it's a project, we're still in the process of moving in fully) On the date I got the keys, I rang OVO energy to set up an account and advised them that the Gas Meter wasn't working- they went through all of the steps with us to rectify it at the time but instead got an Engineer…
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British Gas switch
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account.
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Octopus Energy - Wheel of Fortune
Hey everyone, This is aimed specifically at all Octopus customers, particularly those who have played the Wheel of Fortune game. My problem goes back to March 2024 when it stopped working. Since then every time I try to take my spins after leaving readings, I'm told that I have used all my spins for that particular month.…
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British Gas and renewal of a EV tarrif
OK, I apologise if there is a thread on this, but I cant see one. Over the past 3 months, since Oct I have to call British Gas to reduce my Direct Debit. I have now found out why they are doubling my DD without my permission each month. They constantly look at DD amounts to help customers( this I understand) but they use…
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E7 active period differs from billing period
While monitoring my energy usage I noticed that for the first 30 minutes my E7 (off peak) becomes active (Midnight - 00.30) I am being charged on the peak rate tariff not the off peak. As this is when all my appliances on off peak circuits start drawing power it's my highest cost of my E7 active period (Not tariff period).…
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Fix Tariff Exit fees -
It used to be that if you changed from a fixed tariff to a variable tariff, within the same supplier, the suplier would zero the exit fees. I have just had a customer service issue with BG, and have threaten to leave, however to do so they Fixed tariff still applies the exit fee unless moving to another fixed tariff with…
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Going all electric?
OK, so hubby sometimes has strange ideas... the latest being that we should not replace our aging boiler (still has some life left but not much I'm afraid) but switch to full electric in a couple of years time (so not next winter), by dismantling the old central heating radiators and putting in fixed electric radiators (or…
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Cheapest energy company for empty property
Hi, I currently have 2 empty rental properties that are going through sales, one has been empty since March of last year, and the other since Sept. Can anyone recommend the best energy company / tariff to be with please? I am currently with who the tenants were with previously (EON next and Octopus), which are variable and…
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Economy 7/off peak tarrifs
I moved into a rented flat end of November and am using Electric heating for the first time. There are electric storage heaters (with simple input/output dials in hallway and lounge and panel heaters in bedrooms. Because I am on a fixed tarrif with British Gas til April I stayed with them, and they said my existing tarrif…
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Old electricity meter
Some time ago I had a visit from electricity engineer as my meter is out of date. It is inaccessible as at the back of a corner kitchen unit (kitchen put in by previous house owner}.He could take no action. I do have a smart meter as I am disabled. If it is essential that it has to be replaced, who is reponsible for the…
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Cost of kWh for Landlord?
Hi, I live in a block of forty flats, all owned by the same landlord. We all pay £600/month and that includes all bills. We all have Dimplex 750W heaters in our rooms....…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Cheapest pay as you go tariff
Asking for a friend what is the absolute cheapest pay n go tariff with cheap daily standing charges for someone in South Yorkshire for both gas and electric Thanks
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Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
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What on earth is going on with my electricity? Should I go to the Ombudsman?
Hi everyone. I was with Bulb before, but then Bulb was taken over by Octopus in 2023. By the way I have E7 storage heaters which were installed when the property was built, in 1999. These operate under the E7 system so I've always had a dual tariff. So Octopus have been weird about my bills, showing large credits but then…
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Have you benefitted from installing a SP Gateway that you didn't anticipate?
Hi I received a quote for a Solar Panel that included a backup* gateway in case of a power cut to the whole house. I lived 10mins walk from my house for 6 years, and about 1.25 year in my house, not experienced one (it could have happened while I'm out, but no sign of any!). So, I contacted my electricity network operator…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.