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Switching energy supplier
Switching your energy supplier isn't always seamless. I recently switched from EDF to Fuse. As I was nearly £400 in credit with EDF I was looking forward to my refund. EDF say it can take up 6 weeks to provide a final bill. I waited 20 days and heard nothing from EDF, not even a sorry you are leaving email. When I rang…
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Octopus Energy 'Power Up' Reimbursement Failures
Octopus Energy offer some attractive tariffs for consumers with solar panels and battery systems (like us). They also offer attractive opportunities to get cheaper/free electricity while helping balance the grid. One such opportunity is Power Up sessions. In Power Up sessions in our region (East of England) all the…
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Energy refund heartache
Octopus are withholding my refund, following my switch to another energy supplier, claiming they have not received a final electricity meter reading from my new supplier. My new supplier say they have sent it. After sending numerous daily emails to both companies without satisfaction, should I now expedite my issues to the…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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Fuse energy- Horrendous
I signed up with fuse with a tempting saving, monthly amount quoted and reviews seemed reasonable. Ive had a horrible experience from start 6 months ago and will be leaving, penalty or not. NO customer service, no human response and no phone number for us that struggle with apos. bills change constantly, more taken from…
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British Gas direct debit alert
A few days ago I checked the direct debits on my bank account. There were two active DDs for British Gas. One last drawn back in October 2025 (matching my previous BG tariff exited in October 25) and the second, debited only this month and inline with my current Collective Nov26 BG tariff. So, I deleted the first, thinking…
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New Boiler Needed or Replace Part
Hi all , My combi boiler, Alpha CB24 doesn't give me any hot water it was working fine, then all of a sudden it made some weird noises and then stopped working. I had a British gas engineer come out. As I have the highest HomeCare service plan, they did a service and said the reason for the hot water not working is because…
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Is my roof too small for solar panels, what to do?
My household are high users of energy (6 adults in 3 bed + loft conversion house with an EV), around 9,000kwh per year of both electricity and gas. I am on Octopus Agile for electricity and gas is on the tracker tariff. My EV and charger (not smart) are both not compatible with Octopus Intelligent Go or any other similar…
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Air-to-air heat pump
Hello, I am awaiting installation of air-to-air (A2A) heat pump. So just being curious to know if anyone has been using Octopus Cosy tariff for A2A heat pump and if yes, what is the process to switch from Octopus Agile to cosy tariff? Many thanks for any guidance 🙏 Regards…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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Thermaflow Boiler - Wet Electric Heating Tariff
Hi, all the other posts about Thermaflow boilers are old so seeing if I can get any up to date info. Moved into a property with an old broken RTS meter - it's not sending any data, but was a 'complex' multi-rate one with 3 rates. Smart meter replacement booked for March. Account with Scottish Power - currently on standard…
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Hive - opinions please?
We are having a new boiler fitted next week. Our fitter has said we could have a Hive thermostat fitted if we wished so I have just been researching as I don’t know much about it. Obviously it’s at the expensive end of thermostats as far as prices go as you need to buy the hub also. The app has quite a lot of recent…
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Fuse Energy, anybody with them?
As they were being mentioned on another thread I thought I would take a look and sure enough very cheap SC for electricity and discounted unit rate by the looks of it. Personally happy with Octopus and our Tracker/Agile seasonal hop-skip-jump but it's always nice to see if the upstairs companies are getting any traction…
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Leaving Fuse
Recently left Fuse on 7th August. I've received a statement for August from them calculated using their smart meter reads from 7th NOT the readings I gave the new supplier on the morning of the 8th, and they have taken that amount by DD. Has anyone else left Fuse recently , and if so , did you get a small bill for the…
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I'm OVO Standard
They are asking me to consider a fixed tariff. My current monthly has just gone from £63 to £75 (I've added an extra freezer in the garage and that could account for some of that, plus the hotter weather for 3 freezers and a fridge!). Should I go over to an OVO fixed or what. I'm a bit of a stuck in the mud really.
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Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
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MSE News: E.on and EDF launch limited trials of 'low Standing Charge' tariffs
Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…
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Energy fixes while relocating
I'm in the process of relocating to a different part of the UK. My old home is currently lying empty as I've only just finished packing up my stuff. Meanwhile, I'm renting a room while I look for something to buy in my new area. I used to be on a fixed rate with E.ON Next, but that expired a few months ago. I normally look…
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Whys my fixed tariff increasing?
Sorry if this has been asked loads of times… Just had an email from my energy provider saying my monthly payment will be increasing on 28 sep. We're on a fixed tariff. It ends on 5 oct this year. Only 2 of us here and I can't see that its because we've been using more energy than usual. Theres nothing extra we've been…
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Octopus energy
Just switched from Octopus energy to EDF as my fixed term with Octopus was ending and they wanted another £40 a month ,I was in credit by £447.12 . Asked for a refund and got a email on the 5th of August saying that they would make a payment on the 20th August and it would take up to 10 working days to get in my account, I…
For questions about water supply to your home.
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Most recent: Numerous water supplies. by Ms_Chocaholic
11 September at 11:20PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.