-
Intelligent Octopus Go
we have checked 🐙 bill breakdown for the last year and found we’ve been charged svt rate for time slots when our EV was charging and have proof of this from the OHME app. aware it’s a beta programme so not sure whether to pursue it and wondered if anyone on here has the same experience? It adds up to around £30 over the…
-
EDF
Hi I swooped from Utilita last Oct 2025 to EDF reading was 398 at the time (active import reading). This was a brand new meter so accumulated this with Utilita over 6 months. This seems about the correct usage each month for a one person flat. EDF have not taken smart readings since so each month I have submitted them…
-
Credit balance refund and billing mistakes
I'm with one of the big energy suppliers, on a dual fuel dd standard rate, have been for about 5 years. At some point a few years back there was a misreading with my gas meter reading (must've been me, since I've not seen a meter reader in about 10 years). It was an over read, so I got billed for too much gas. Never…
-
MSE News: Energy firms to trial ‘low or no Standing Charge’ tariffs from April – here’s what we know
Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…
-
Are Home Energy ok?
Home Energy appear to have the best rates for a Variable gas and electricity account. Has anyone here joined them> Are they reputable and safe to join?
-
Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
-
British Gas fixed rate and April 1st reductions
I have the fixed rate deal as below; Fixed Tariff Feb27 v8 Running from 4th of March 2026 until 3rd March 2027. I chatted with a British Gas advisor today and they said this was not included in the 1st of April reductions. Is this correct? Was it just variable tariffs? Maybe I should not have fixed when I did. But with the…
-
Official MSE Free Solar Panel guide discussion
Hi all, We've written a new guide on Solar Panels to help if you're thinking of installing a solar panel system, and it'd be great to get MoneySavers' feedback. Please do share your experiences, any extra tips to help others and useful resources you've found along the way, as well as any points you'd add to the guide. Just…
-
Octopus cheaper rate for batteries for small business
Hello,ive just been told by octopus that they have withdrawn the flux rate for charging batteries off peak due to the energy costs at the moment.This beggars the question, why should i invest in batteries if at the first sign of trouble the supplier withdraws the things they encourage to save money and reduce pressure on…
-
Smart meter installation error (Am I due compensation?)
Hello, I had a smart meter installed on Thursday, my time slot was between 8am and 12pm. The engineer phoned to say he would be later than 12 so i had to book the rest of the afternoon off work. He turned up at 12:05pm and spent 45 mins fitting the meter. Secondly towards the end of the installation he stated they would…
-
Home Energy sticking to opening "industry read" (double charged units?)
A couple of months ago, I switched to Home Energy for electricity. Despite having a smart meter and the previous supplier using the correct reading for the closing read (ending '115'), Home Energy insist on using an "industry" opening read (ending '095') meaning there's a double charge of around 20 units (they are charging…
-
Why are Octopus increasing their standing charge by almost 10%?
Just received a big email from Octopus about how electricity Energy prices will be dropping in April following Octopus championing against some govt levies etc and how much I'm going to be saving on my electricity bill, overall £98.89 a year on an electricity bill of £1777 - so -5.5%…but at the same time they are…
-
Best efficiency from Solar PVs and batteries.
We inherited a PV array, Solis Inverter and storage battery set up when we moved in. Got onto the Solis app a couple of weeks ago and trying to understand the readouts. Typical day below: Any help with interpreting welcome. Esp as to why my batteries only charging up to 17/18% before discharging and what settings would…
-
EV, Solar panels and finding the best tariff
we recently bought our first EV and expect to do about 7500 miles per year mainly charging at home. We both wfh so the car spends most of its time in the drive or doing local runs apart from the odd trip to visit parents or collect kids at uni or go on holiday. It will cost a minimum of £1k to install a charging point. So…
-
British Gas underhanded practices?
As today is 1st April and as per Martin's advice , price cap reduces today, and I have by choice not upgraded to a smart meter yet, I duly went about taking my readings today to ensure i am charged the correct rates for the units I have used upto now, and from when the price reduces today. I was shocked to see that a meter…
-
Dead Gas Meter
In February when we had the cold snap we woke to find the gas boiler flashing with an error light. I tried to reset the boiler a couple of times but no joy so thinking the boiler was faulty I called the heating engineer but had to wait until the following day before they could fit us in. Once the engineer arrived there was…
-
gas & electric April 1st Price Reductions
The government decided that on 1st April gas and electric bills would be reduced so that on average a household would save £150pa. I understood this was to shift liability for green levies from individuals to central government. I assumed that these levies were included in the standing charges on our energy bills and that…
-
Should I fix now?
My current fixed tariff ends win Oct - so still a few months left on it. However, with everything going on in the world, should I switch to another, more expensive, fixed, that will safeguard me until April 2027 instead? Or should I hold and risk it for Oct? In the below - the top tariff is what I am currently on, and I…
-
British Gas requesting repayment of a refund they gave
I had a dual fuel fixed rate deal until June 2025 when I switched providers. In December 2025 I received an email from British Gas with a final bill stating I was in credit by £1482.55 and they duly refunded this. I have now received an email from them stating that my final bill shows I am in debit by £1598.87 and are…
-
Outfox using 01 April Renewables Obligation Reduction to actually Overcharge
I validate all my Energy Bills in Excel, which are mostly accurate to the penny (may occasionally be 1 penny out due to rounding), but my latest Bill from Outfox Energy (Fixed Dual Fuel) overcharged me by £1.21, even though they used the lower Tariffs from 01 April. Admittedly, not a huge amount, but if amplified across…
For questions about water supply to your home.
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
436 discussions
12.1K comments
Most recent: ASHP design and BUS eligibility by greenbee
11 April at 5:44PM
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.