-
Smart meters are not so smart after all FYI
Economy 7 times with EDF are set to GMT We use EDF for electricity supply with day and night rates. The night rate at our address is applicable 1230 - 0730 hrs. This is all excellent BUT no one mentioned that these hours are GMT only taking no account of daylight saving hours. We have been setting charge times to commence…
-
Octopus Home Mini problems..?
Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?
-
Unauthorised energy signup & switch block by "Bunch" / TruEnergy – No written agreement, ghosting, &
Hi everyone, I’m looking for some advice and a sanity check on a nightmare situation involving bill-splitting company Bunch and their energy partner TruEnergy at a rental property. Here is what has happened so far: The Phone Call Context (July 23, 2026): I had a phone call with a Bunch rep where we talked about setting…
-
New Octopus smart meter woes
Installed on 13 July 2026 after being with Octopus since January 2026. Readings prior to smart meter +/- 2 kWh/day since mid April. Since installation usage +/- 20 kWh/day with lows of 15 kWh/day and highs of 28 kWh/day. I have solar panels since 2011 and a 6kW battery since January 2026. Last Wednesday Octopus engineer…
-
Thermaflow Boiler - Wet Electric Heating Tariff
Hi, all the other posts about Thermaflow boilers are old so seeing if I can get any up to date info. Moved into a property with an old broken RTS meter - it's not sending any data, but was a 'complex' multi-rate one with 3 rates. Smart meter replacement booked for March. Account with Scottish Power - currently on standard…
-
British Gas Final Bill
We have recently moved house to a property that was supplied by British Gas (BG). Immediately upon moving in we took photos of the meter readings, submitted them to BG and then started the switch to Outfox Energy (OFE) It appeared that everything was going to plan with the switch to OFE taking place 7 days after we moved…
-
Green energy levy change on billd
hi all, I wonder if anyone has had an issue with their bills since the green energy levy change? I’m with Octopus and in April I noticed a difference between the rates showing on my bill pdf statement from March and the website display on my profile. I rang to discuss and it was sensibly pointed out that the green energy…
-
Eon next power up
Eon next have invited me to sign up for their PowerUp event tomorrow from 10:00am to 12:00pm. “Your target is to use 1% more electricity than you usually would during this time” “If you hit your target, we’ll give you £0.20 credit for every extra kWh of electricity you use.” Anybody else participating?
-
Octopus Energy: Six weeks, eight requests, three escalation routes — still no payment record
The escalation ladder and CEO route are decoration and misrepresentation. Octopus invites dissatisfied customers to write to its founder and CEO, Greg Jackson, personally. I did, twice. Both replies came back from the same customer service that had already failed me six times, and neither produced the document. Every rung…
-
UW and Economy 7 - still worth it?
Very helpful people on here last year so am hoping for the same again: it's time to look at fixing. I Am currently with UW after somone pointing me in their direction last year. I have 2 quantums that can be manually timed so not necessarily dependent on ALCs I think and 2 others that can't be manually set. Had a few ups…
-
OVO fixed tariff ending. What next.....
I am on OVO's Extended Fixed 10 April 2025 tariff that ends on 30 August 2026. Under normal circs I would use the Energy Club to sort out another fix. However this year our circs are different. We had solar panels and a Tesla PW3 installed in March this year. Been excellent, not used a unit from the grid since its install…
-
Any way I can speed up this payment of funds owed?
I left Octopus end of May/beginning of June as I switched to new supplier - both accounts dual fuel. There was some issue between the 2 providers regarding "which reading would be used for the final bill" - none of this my doing as I supplied everything as requested when requested. I got a final bill for gas but the…
-
Problem submitting meter readings to BG
When I submit my readings the gas reading immediately is updated and shown. But the two electricity readings (economy 7) are not updated. And eventually two estimated readings are added. Currently my electricity usage is about 2000 units more than shown since my last reading in June. And that was estimated as well. As I…
-
EDF Gas Smart Meter issues (ongoing...)
We have a smart meter with EDF for gas and electricity It’s been working ok for years. We pay monthly direct debit whole amount. In December 2024 I thought the debit was a little low but didn’t think too much about it. In January 2025 again, I saw a low debit so checked our EDF account and saw that the gas meter was only…
-
British Gas Website Crashes
I have been trying to log in to my account to change my existing tariff. The site has been crashing on me since last week. I entered the infamous chatbot which is worse than useless. Managed to get put in touch with a human who sent me a link to reset my account.Entered via the link and reset my password, Euereka, or so I…
-
MSE News: E.on and EDF launch limited trials of 'low Standing Charge' tariffs
Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…
-
So Energy : Added ‘Industry Data’ usage to my bill
So Energy has on the 15th August added some 3365kwh on top of my normal metered usage ! Changing my meter reading overnight from 8900 to 12,265! I called them and the came back after 10 minutes on hold to say that it’s Industry data added on as well as your meter readings. I asked them what that was as I should only be…
-
Octopus - Which tariff now I have working smart meter, solar and battery?
Hi, This probably has no simple answer but I cant decide which tariff to go for with Octopus and am looking for some advice, they have given me options but I don't really know which one would best suit my setup and provide the best return. I have 6.75kW solar array and a Tesla Powerwall II battery (without backup) that…
-
Octopus Energy tariff complications
Hi. I'm new to the forum and I have some thoughts/comments on Octopus tariffs. I've been a fan of Greg Jackson's company and a user of Octopus at homes in both Cambridge and Cornwall over some years. We have an air source heat pump at one location, PV panels and ESS batteries at both locations and have just installed EV…
-
changing energy tariff with current supplier
I have been a B.Gas customer for several years and switched tariff many times with no penalty, BG perk. Does anybody know if other big name suppliers offer the same flexibility or are you bound by their fixed tariff until it expires? EON next, EDF, Octopus.
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Southern Water extorting by DD by jimjames
26 August at 11:28AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.