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13k underpayment!
Hi, My mum passed away June 25. It was reported to ovo and her energy account was closed. She paid by direct debit every month, and had smart meters for both gas and electricity. We have received a letter saying that she had been underpaying since she joined them in March 2022 and have sent a final bill for £13034.39 Any…
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Electricity VAT to be scrapped for six months from 1 October
VAT on electricity bills will be removed temporarily from 1 October in a move announced as part of the new Prime Minister Andy Burnham's plans to tackle the cost of living. MoneySavingExpert.com founder Martin Lewis welcomed the "good totemic step" but added that in practice most won't feel much benefit… Read the full…
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EDF having a problem working out Sunday Saver
EDF normally announces the weekly Sunday Saver results on a Monday. Yesterday I received a message - “We're sorry your Sunday Saver update has been delayed. Our team is working to get this resolved as quickly as possible, and we'll let you as soon as we have an update.‘. They must be having big problems. Last week my…
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Business Account - Switching Electricity Supplier
Hi, What are the material differences, if any, with the actual switching process for a business account, compared to residential? FYI currently with SSE, three phase with AMR meter that doesn't communicate, single rate. Quite high usage, I don't have proper annual figures but it's going to be in the region of 30,000kWh.…
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Fix Ending Late Oct... When Will Current Fixes End?
I have a 12 month fix ending 30th Oct. I've used the comparison tool and its suggested a couple of fixes from my current supplier. Looks like my prices will be going up slightly in any case. Currently Paying: Electricity:- Day 24.70p , Night 10.35p , SC 46.38p Gas:- 5.40p , SC 29.59p I will obviously save on future price…
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Fuse referral
Hi, Having an issue with Fuse spin and win referral. Contacted Fuse and they gave me various excuses and BS. Apparently code only works if it is used within 15 minutes >
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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EDF - 1st non payment visit after 5 years
Hi, Just looking for any advice or if anyone in a similar situation has experience. My other half was "taking care" of the energy bills, I had a chap at the door saying he was representing EDF looking for her (she was at work), he said he'd pop a letter through the door. I've found she's be lying and hasn't paid the bill…
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Incorrect figure for comparison
I have registered for the energy club and on checking for cheaper deals I noticed my tariff with Fuse (July fixed 15 months version 1) is shown with a per kWh rate of 19.99p which is incorrect. Even allowing for a 5% VAT rate dfference it doesn't equate with my actual rate incl VAT of 22.59p. As a high user based on 18,000…
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RTS meter replacements: A fact finding mission.
Please only respond if you had an indoors located RTS meter replaced with a smart meter. I am interested in which location the RTS meter was (hallways, bedroom, kitchen, lounge…), was easily accessible or only by ladder for example, was it on the internal side of an outside wall or was it on a partition wall (such as…
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Error/Failure in Cheap Energy Club Accounting
Help! I need advice or assistance with a problem that I am experiencing with accounting and billing for energy supplies that I have accessed via the Cheap Energy Club. My Problem Via Club arrangements, I have recently transferred my electricity supply contract from EDF to Ecotricity. In their Final Statement EDF advised me…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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Cheap Energy Club Cashback
I initiated a switch in November to a cheaper tariff with my existing supplier British Gas.At the time it did say you would qualify even by switching tariffs with the same supplier. am still waiting for my cashback over 6 months later. Getting no help from either Energy Club chat or BG as they say it’s a third party switch…
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Business Account - meter still incorrectly listed somewhere as dual rate
Hi, This is a business account with an AMR meter and no signal. The history, as far as I can tell, is that the builder selected a dual rate tariff when the supply was first installed, but the meter was never programmed "over the air" so doesn't actually record anything but a single running total. Single rate suits the…
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Octopus Flux for Me?
I'd use the cheap energy club but what's throwing it out is I have solar so will want to export. I don't mind setting my battery to charge during off-peak times or whatever but I don't want to constantly look at energy prices every half an hour. Current tariff is with Eon Next but they've been terrible so want to leave…
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Unable to sign in to outfox.energy
For 3 days now, I've been unable to sign in to my Outfox Energy account, whether through a link from their email to me, or starting from scratch (which includes using 2 different browsers on my laptop, or trying it on my phone). I click on the "Sign In" button, and I get a tab titled "Customer Portal", with the appropriate…
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Octopus won't let me defer new fix to end of current Aug 29th
I see other users deferring a new fix to come in at end of current fix. Octopus refused to do this. My current fix ends 29th Aug. This may be because not within 49 day period? Has anybody been able to deferr a fix to the end of their current fix with Octopus? But the email was quite clear in that I don't think that matters…
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5% VAT to be removed from electricity bills from 1st October 2026
The current 5% VAT is going to be removed from electricity bills from 1st October in time to impact the next OFGEM price cap following this announcement. https://www.gov.uk/government/news/new-pm-cuts-tax-on-household-electricity-bills-to-give-breathing-space-on-cost-of-living The current 5% VAT will remain on gas bills…
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Back billing/Inaccurate bills British Gas
Vulnerable customer who joined British Gas 28 October 2022 with supply ending 19 February 2025 and have smart meter. Early 2023 raised concerns with supplier because bills being produced using estimated readings. Supplier insisted I owed £1400 and placed me on a £325 monthly payment plan(nearly doubling previous payments)…
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Has British Gas started to seriously overestimate usage for estimated billing readings?
I meter read and forgot to give my actual gas & electricity readings this quarter (I remembered last quarter!). So BG made an estimated bill for the quarter to yesterday. Fair enough. But their estimates seriously overstated my actual usage, and are a large increase compared to the same quarter last year. Supply…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.