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Switching one 12m Fix for another with Eon Next
Hi, My current Eon Next 12 month fix ends on 31 December 2025. As I'm within 50 days, I called them to switch to another 12m currently on offer which is slightly cheaper. They told me the switch would happen on 31 December 2025 rather than straight away. I questioned this and was then cut off. Does this seem right? If I…
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No heat tonight, Worcester, Greenstar 18Ri, smart meters, Octopus Energy D/D
Hello all, we are both over 75 and our Central Heating has not been working this evening. So, we had our 11 year old 18Ri boiler serviced as usual about 6 weeks ago, the only comment being low inhibitor. A few days ago we noticed that the radiators had gone cold so I went into the garage where the boiler is and it was off,…
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RTS replacement issues
Hi. I have recently had my
Radio Teleswitch and analogue meters replaced by a smets2 smart
meter(Aclara SGM1416-B). My set up was the
Scottish Power comfort plus circuitry, as has been described in other
threads. In brief: Meter 1. 24hr live
circuit (at standard rate) for sockets, lights, cooker etc. Meter 2. switched…
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Moved to British Gas extortionate monthly fees - vulnerable, adult with disabilities.
I am speaking on behalf of my in-law. We registered with the local community services which offered a deal which competed well against other providers. The quotes were were provided and showed to be lower than she was being offered with her present provider, thus, agreed to change British Gas. Today we received the charge…
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british gas
british gas issued a CCJ on a wrong amount of £1224.32 when amount owed was £276.24 have asked for all my account details but not getting anywhere at all
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Electric prices
Can anyone help. My mam lives in 1 bedroom bungalow on her own, has1 tv, sky, charges her phone, sits with candles cis her ekectruc us di high. She used to have e7 now has gas ch. Her electric is 55 a month. Mine I live in 3 bed semi, 6 people, 3 xboxes 4 tvs etc kids leave lights on etc, my combined gas and lec is 145 a…
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Boiler broke down after British Gas service
Hi guys. I didn't find an existing thread for this, however, if there is one, please refer me to it. I took out a one off boiler service with british gas in September, when they were offering it cheap. Luckily, it's been warm up until now so I didn't have to use the heating. When I did this week, the pressure on the boiler…
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Gas switch didn't complete but new supplier didn't tell me
Hi, I'm new here and hoping for some advice. Sorry it's a long one... I moved into my house in March 2022 (first time renter) and asked Octopus to be my gas and electric supplier. They sent a welcome letter which confirmed both fuels, the tariffs that I signed up to for each fuel and what my combined direct debit would be…
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Smart meter not displaying
I've had a smart meter with Octopus for over three years. Not long after it was installed the IHD stopped displaying and no usage was being recorded when I log into their website (gas only, electicity meter seems fine). The display on the meter is completeley blank. If I press the buttons on the meter the backlight comes…
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Dimplex Quantum Series Heater
Hello! I have had these heaters installed in my two bedroom flat. This is the first winter I am going to use them and am after some tips on how best to use them, whilst obviously trying to save money. I worked out that when I have heating on, it costs approx £10 per day in electric and a lot less when they are not being…
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Ecombi ssh
Hello council have put this new heating in my flat and keeps electric off I had council come out 2 time to sort it out but still nothing .I have watched ever video but still not help
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TOMATO'S CLOSURE & NEW SUPPLIER. OFGEM ONCE AGAIN FAILED.
When I read about the closure of Tomato Energy, I got some quotes from EDF & E-ON. On these sites, after I entered my address, they seemed to show I was now with British Gas & on their Flexible tariff. What annoys me is that I was on one of Tomato's Lifestyle tariffs paying 5p/kwh for 5 hours and 14p fo 4hours which I need…
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Octopus Fixed and Intelligent drive pack
The £30 drive pack is my best option by far. I have an Ohme home pro. Trying to sign up it's hard to make any progress. I have gone through the sign up process, it says we'll tell you when we've added it. No confirmation email or anything. If I ask octopus help via email (since anything else seems to no longer be an…
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British Gas Customer switch to MSE Collective Nov26
Hi. I'm currently a British Gas customer on a fixed tarrif v63 April26. MSE have offered me a slightly cheaper tarrif Collective Nov26 which can save me around £80/year. When I try to switch within the MSE Energy Club I'm asked for all my personal details including bank account information. It's as if I'm going to be set…
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The desynching Gas SMETS1 conundrum
Hi there, My mother and myself moved into a bottom flat property in Oct 2020, but for the last 2 years the gas SMETS1 (Smart meter) meter has been desynching from the electric so it was difficult to send or receive readings from etc. We are on PAYG. Last year we had 3 failed MOP appointments to come upgrade them to SMETS2,…
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Est. Usage reading changed 6mnths ago-Left supplier at end of contract and got hit with £601 bill
First time homeowner and 6months into our Gas/Elec contract they requested a reading. Our original est usage went from 750kwh to 3,100kwh. We received a bill for roughly £450 back in June when the new readings were sent, but our DD didn't changed at all. Having spoken to customer services, they weren't helpful. Suffice to…
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Built over gas service pipe needs moving
I've just heard about this from a neighbor and was wondering if this still applies? I've had an extension a few months ago and gone through SHEFFIELD building regulations for an extension on the side of the house where we have the electric and gas meters and was told there would be no issues with building around them. My…
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Huge yearly bill after switching to the Octopus Energy
Hi, I've been a customer of Octopus back in 2020 and switched to different supplier due to better deal. All went well and correct bill was raised and switching process was completed without any problems. In 2024 at the beginning of November I switched back to Octopus due to some cashback extras and better deal, however I…
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Gross mismanagement from Eon
This is as much a cautionary tale as a damnation of Eon. I am sorry that this submission is so long but I did not want to miss any relevant information. We are/were paying EON by Direct Debit. In January 2024, at the prompting of Martin Lewis' MoneySavng website, I checked my invoice and was surprised to see that my credit…
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Energy companies - not afraid of the Energy Ombudsman?
Hi All We have a small business with multiple sites. Last year, a broker called Bionic switched our services to EDF, who were awful. They ignored readings and sent us bonkers bills - tens of thousands of pounds, when they should have been a few thousand. They were impossible to contact. We spent a lot of time putting…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.