-
Octopus Energy: Six weeks, eight requests, three escalation routes — still no payment record
The escalation ladder and CEO route are decoration and misrepresentation. Octopus invites dissatisfied customers to write to its founder and CEO, Greg Jackson, personally. I did, twice. Both replies came back from the same customer service that had already failed me six times, and neither produced the document. Every rung…
-
OVO fixed tariff ending. What next.....
I am on OVO's Extended Fixed 10 April 2025 tariff that ends on 30 August 2026. Under normal circs I would use the Energy Club to sort out another fix. However this year our circs are different. We had solar panels and a Tesla PW3 installed in March this year. Been excellent, not used a unit from the grid since its install…
-
Problem submitting meter readings to BG
When I submit my readings the gas reading immediately is updated and shown. But the two electricity readings (economy 7) are not updated. And eventually two estimated readings are added. Currently my electricity usage is about 2000 units more than shown since my last reading in June. And that was estimated as well. As I…
-
EDF Gas Smart Meter issues (ongoing...)
We have a smart meter with EDF for gas and electricity It’s been working ok for years. We pay monthly direct debit whole amount. In December 2024 I thought the debit was a little low but didn’t think too much about it. In January 2025 again, I saw a low debit so checked our EDF account and saw that the gas meter was only…
-
MSE News: E.on and EDF launch limited trials of 'low Standing Charge' tariffs
Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…
-
So Energy : Added ‘Industry Data’ usage to my bill
So Energy has on the 15th August added some 3365kwh on top of my normal metered usage ! Changing my meter reading overnight from 8900 to 12,265! I called them and the came back after 10 minutes on hold to say that it’s Industry data added on as well as your meter readings. I asked them what that was as I should only be…
-
Octopus - Which tariff now I have working smart meter, solar and battery?
Hi, This probably has no simple answer but I cant decide which tariff to go for with Octopus and am looking for some advice, they have given me options but I don't really know which one would best suit my setup and provide the best return. I have 6.75kW solar array and a Tesla Powerwall II battery (without backup) that…
-
Octopus Energy tariff complications
Hi. I'm new to the forum and I have some thoughts/comments on Octopus tariffs. I've been a fan of Greg Jackson's company and a user of Octopus at homes in both Cambridge and Cornwall over some years. We have an air source heat pump at one location, PV panels and ESS batteries at both locations and have just installed EV…
-
changing energy tariff with current supplier
I have been a B.Gas customer for several years and switched tariff many times with no penalty, BG perk. Does anybody know if other big name suppliers offer the same flexibility or are you bound by their fixed tariff until it expires? EON next, EDF, Octopus.
-
4g smart metre upgrade
Hi all, on June 30th an Octopus engineer visited my home to upgrade the comms unit for my smart metres. This was just added to the electricity metre as he said the gas metre required a different method and manual syncing. On the day, my in-home display did not reconnect and after several calls to Octopus I’ve discovered…
-
Octopus Tracker – two properties placed on different formulas (2025 v1 vs 2026 v1) despite identical
I’m hoping the tariff‑formula experts here can shed some light on an inconsistency I’ve encountered with Octopus. I have two properties, both switched to Octopus Tracker at the same time: Property 1 – placed on Tracker April 2026 v1 Property 2 – placed on Tracker 2025 v1 Both show the same contract end date: 14 April 2027,…
-
EDF fix coming to end -- offered "deal" -- should i take it?
Hi all, My EDF fix (simply Fixed Direct Aug26v2) is coming to an end and EDF have just sent me an offer of £100 credit to my account if I sign up to a new fix within the next week. The best option is the Simply Fixed 2Yr Jul28v4, but even with the credit, there are a couple of others (from smaller companies) that are…
-
Disputed bill So Energy massively over-estimated secondary import reading
I'm posting this to see if anyone has experienced something similar regarding an estimated second import reading. I have been reading through some similar themed posts but not found one that would help me to fully understand and resolve this. I had a meter configured to a single-rate while I was with So Energy from 2025.…
-
FUSE - Be Careful when Switching
Hi all, I switched my mother's supply to FUSE in March and it went smoothly. At the time I was not made aware FUSE automatically use the registered mobile number (in this case mine) as the account number. The implication is that the mobile number becomes a unique account number. I switched to FUSE in July, using my…
-
Switching Energy Supplier & Direct Debits
Would appreciate guidance on this issue… I switched energy supplier (dual fuel) from Outfox Energy to British Gas on 31st July 2026. The switch itself went just fine with both suppliers acknowledging the switch date and I received a bill from Outfox for electricity and gas used up to, and including, 30th July 2026. Note…
-
Out of the blue credit direct debit increase
Hi I'm in credit for my gas and electricity. Out of the blue my supplier wants to jump my payments £12. I think this is a scam to finance their acquisitions hunt using UK consumers money. I said no way and told them I would take them to Offgem. Any other forum members experience this behavior?
-
Latest Cornwall Insight's Cap Prediction - 4% Increase
See https://www.cornwall-insight.com/press-releases/energy-bills-forecast-to-hit-three-year-high/ ofgem regional average july dd rates vs CI oct predictions in above, not good news for those on gas. 26.11 p/kWh SR electric to 26.57p - a rise of 2.2% 7.33p/kWh Gas to 7.90p - a rise of 7.8% The difference - the 5% vat cut ??
-
Incompetence ? Is it AI or human error
I had been with Octopus for an untroubled 42 months and decided to switch for a cheaper tariff on 14 July I submitted electric and gas readings to both companies time stamped 14th July I got my first bill 2nd August having submitted readings on 31st July, to my surprise the gas readings were wrong, My smart gas meter had…
-
E.on next back dating from almost 3 years ago
This is more curiosity than anything else. I was contacted by e.on mid July saying I owed money and if I didn't pay by 31st of July then I'd have a debt on my credit file. This is from a flat I moved out of almost 3 years ago where the final bill was settled. I've had no communication since then until this letter. I'm told…
-
Money Moral Dilemma: Should I let visitors with electric vehicles (EVs) charge them for free?
This week's MoneySaver who wants advice asks… I have a home EV charge point and up till now I've let friends and family with electric cars charge them for free when they visit. But I've started to wonder if I should ask them to pay for the electricity - after all, you wouldn't expect someone you are visiting to fill your…
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Saving water collecting water by QrizB
17 September at 10:39PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.