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Petition To Ban Exit Fees Within Suppliers
I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal. For that reason I have…
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New MSE Octopus tariff that is nowhere to be found on the page?
Hi all, I am due to either renew or switch my tariff. I am currently with Octopus on their Octopus 12M Fixed October 2024 v2 tariff. I am on a day/night tariff, but have asked for a single-rate option as it seems that I am actually wasting money on the day/night one. The quote that Octopus have offered to me was under…
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EDF cancelled DD for existing debt
Hi, has anyone experienced EDF cancelling a DD for a debt and not getting in contact? I set up a DD with EDF to pay remaining monies owed due to switching to a cheaper energy company. For over a year the DD came out my account without much thought, I logged into the EDF app today to check on it and noticed it said the debt…
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Heat only boiler timings
During the week I set the water to start heating up at 5.30am, and daughter is in the shower at 6am. It usually only takes 20 mins to get to temperature in the warmer months. Now that the heating will start to kick in too before we get up, this will take priority over heating I'm guessing or do they work together? Only got…
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Outfox refusing to give full refund
When I joined Outfox a year ago, they charged me £145 per month, then put me up to £217. I have solar panels. I have recently changed my tariff with them and am now paying £150 per month. I am £250 in credit. When I asked for refund, I was told I could have £100 back as they like to have a month direct debit in advance.…
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Octopus Fix Now or Wait longer….
Currently on Octopus 15m Fixed due to expire 10th December 2025. Current offer of Oct 12m fixed is slightly more but I don’t know whether to wait until Nov/Dec. If i change now i will pay slight more for one month or so. This way my tariff would be similar (a little more) for the next 12 months to what it is now. This is…
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Octopus so called Fixed Tarif
I moved into a new house in July and chose Octopus and their fixed tarrif for my electricity and gas this was just before the price increase. I have been paying a fixed amount of £146.87 however today received an e-mail from them stating that as of 5th November my payments will be going up to £375.33, a difference of…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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Standing charge in block of flats
This discussion was created from comments split from: Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026.
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Octopus fix coming to an end - But now have IOG for EV car electricity - switch?
I have been with octopus for ages, and fixed in Aug 2024 on their 15M fix, which is due to expire 11th Dec 2025 for me. This year we got an EV, and moved the electric to the Intelligent Octopus Go tariff, the gas remained fixed. Firstly I am thinking of fixing the gas again, as there is no exit fee on the offer they have…
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I have 13.5 kw (Small) hybrid I'm struggling to find an ev tariff
I have 13.5 kw (Small) hybridI'm struggling to find an ev tariff Most energy comparison web sites only support about 3 companiesMost energy companies don't let you access ev tarrifs unless you are either existing customer or you fill out 8 forms? Anyone with a 15 KW hybrid recommend a tariff? Anyone recommend a comparison…
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GBIS closed.
The MSE pages on the Great British Insulation Scheme need updating. The Government eligibility site says 'Closed to New Aplications', and there is a time limit on already- approved applications.
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Octopus IOG EV Charger issues
Hello,Our energy supplier is Octopus and we struggle to install an EV Charger. Initially we wanted to book the install through Octopus but they didn't give us a date so we didn't go ahead with them. I then had some quotes from installers but we've been told different information. Some electricians said they're are not…
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Dispute with Scottish Power
We moved into a property at the start of this year which has 2 gas supply’s (part of the house was used as an annex previously) We hired someone to connect the gas supply’s so we’re only using one source. The unused supply is owned by Scottish Power who explained we would need to continue paying a standing charge even…
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Smart Meters Supplier IHD Customer Exploitation
Just switched from Octopus Energy to another of the large ‘big six’ established energy suppliers. Have come across a new potential and massive potential waste of IHDs that may be being sent to landfill prematurely resulting in customers being encouraged or feeling their only solution is to pay for extortionately priced…
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octopus new tariff july v1
a new tariff has appeared on octopus, still higher than what i took out in may with edf also no exit fees fixed till sept 26 so its still a no for me
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Major change to how OVO calculates Direct Debits
Since October 2023, OVO have followed the procedure summarized in MSE's guide: How energy suppliers set direct debits - MoneySavingExpert. On 1 November last, they introduced a major change which many customers are unhappy about. Instead of aiming for a zero balance at the end of winter (arbitrarily set at 31 March), the…
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ICS home EV charger - which utility companies support them?
I am trying to find a utility company which supports ICS (Intelligent Charging Systems) home EV chargers. I have tried several, including my current supplier Octopus, but none are compatible. Can anyone advise please?
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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Eon backdating - is this fair?
Hi everyone, I have lived in my house for nearly 3 years and have always paid my bills on receipt on eon. Living in a new build I have a gas and an electricity meter that send readings automatically to the provider... or so I thought! Earlier this year eon asked to mend a faulty meter which they did and came and provided…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.