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Economy 7 and energy usage concerns in new flat
Hi Sorry for the long post. I am not capable of writing succintly due to how my brain works. And I have a lot of questions. My mum (elderly) and sister moved into a 2-bed all-electric flat approx 7 weeks ago, from a dual-fuel 3-bed semi. They are both at home most of the time and are on an expensive Economy 7 tariff (Eon…
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Cheap Energy Club - price cap periods for 'current deal'
MSE's Cheap Energy Club, under the heading 'Your current deal', is showing the projected total annual cost based on the price cap period April - June and NOT July - September. This makes comparisons between the current deal and the alternatives (which are July - September) less accurate. Is this due to be updated?
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Outfox energy website outage 27.08.25
Anyone else experiencing denial of access to Outfox Energy this morning I logged in once and the account data would not update. I logged out and since then have not actually been able to log in with a "Request Timed Out" message Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my…
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Had some quotes, will look to make a decision re water tank.
Hi I previoulsy asked about info regarding my water tank and shower (see below) https://forums.moneysavingexpert.com/discussion/6545475/aqualisa-showers-and-expansion-tank/p1 Ive looked to improve the tank now and got some quotes but none have given me the same answer, which I guess is to be expected. Two have said I can…
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FIX - better BEFORE or AFTER October 1st, 2025?
Our dual fuel fix always expires just before the new October price cap.I've seen a suggestion that for the October 1st 2025 new price cap, it might be better to fix after the new cap comes in.Could that be right? And why? Any advice very welcome.
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E-ON Failed Smart Meter Installations and Tariffs
I am currently on the E-On Next Pledge Tracker which runs out Jan '26.. but... I have had 3 failed attempts to install Smart Meters with either non working, the Electic only or the Gas only.. no communication from E-On since March 25 about this. How do I know whether to Fix (on some old readings), continue with the Tracker…
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utilities variable DD Outfox say they don't allow it??
Just wondered if you pay by variable DD. I've been with Eon-Next for at least 5 years and because they only billed me for gas when I emailed them I told them I will in future only pay by Variable DD. That was fine by them and at least I know every month what is coming out of my account. This past week I have been looking…
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Replacing a smart meter comms hub
Smart metering expertise required, if anyone has it. The comms hub on my smart meter was replaced a week ago but the replacement could not be commissioned. The WAN light flashes ever 5 seconds but the HAN light is solid green, which I think confirms this (I'm in the north on Arqiva LRR). I am thrashing around trying to…
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Tracking smart meter readings
Our daughter recently had new smart meters fitted on behalf of her new supplier Eon Next, I think. She had smart meters previously but the gas one was too far from the electric one to be able to communicate due to the very thick walls in the house. Then the electric one failed, so she arranged for new meters each with…
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British Gas - Fixed Energy Tariffs
My fixed tarfiff ends in Sept - currently paying £221.63 a month, British Gas want me to move to a new tariff paying £250.85 per month, if i do not select the new tariff they will automatically move me to £263.74 per month. My account is currently £271.72 in credit, so it is a clear to me that I am currently overpaying at…
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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Energy Cap
My energy company supplies 100% renewable energy. How can their tarrifs be influenced by the cap that is controlled by the wholesale price of gas and oil.
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Octopus - Change fix now or wait?
My October 2024 12m fix with Octopus runs out in a couple of months. The current (August 25) fixed deal on offer is about £20/ month more than my current contract, so it would seem logical to wait until October and fix again then, hoping that what's on offer then is not much worse than today's deal. Any views on how the…
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Outfox Energy
I used the Cheap Energy Club to find a new energy provider and Outfox Energy came out top. When I went on their website to request a quote, it asked for my gas meter serial number and when I put it in, it said I needed to phone to complete the quote. I have tried to call several times and each time, there are about 18…
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Commmunal heating and Hot Water
Could anybody tell me who is responsible for the cost of draining down the system in a communal private block of flats in order to replace the radiator in my flat. I pay £200 pm for maintainence for the block which includes central heating and hot water and is managed by a management company and directors. There are 36…
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MSE won't accept my address or tariff!
As above, MSE does *not* offer to let me enter my correct address! It shows a sequence of 26, 'a named house', 30 - but we are number 28 which is not shown!Then it offers me Octopus tariffs excluding both Cosy and IOG which have been going for years - and insists on putting me on 'flexible' which is totally wrong. So I…
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Complaint about Energy Ombudsman
Could someone please point me in the right direction with regards making a complaint about EO? Is it worth it? Does it affect the case outcome? are there any templates?
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Ethical question for switching.
We are tenants and must vacate our current house in mid-December after living here for almost five years. I was just doing a price comparison. We are currently with Octopus Energy and have noticed that we could save a significant amount (£35 per month) by switching to Home Energy or Outfox (we only have electricity, and…
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EDF Meter
My in-home display stopped working two months ago. Since most people I know don’t have theirs on but the meter still sends the readings, I decided not to chase for a new one, as it looks like they charge. I received the new bill last Friday and it looked like they only charged for the Standing Charge, I pay by DD and am…
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Related electricity meters
This discussion was created from comments split from: Related electric meter unable to switch online - how to fix?.
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