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Energy bill still wrong after a year
Do back-billing rules over a year apply to me? I complained to my energy supplier in July that the bill was incorrect. I went to the Ombudsman, and they told the supplier to bill me correctly. The energy company is still generating an incorrect bill. I have gone back to the Ombudsman, and they are asking the supplier to…
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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E on next tarrif advice
Evening all. Our current tariff ending. Is it good idea to go on pledge tracker or a fixed?
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Switching from Octopus smart EV tarrif to EDF question
Intelligent Octopus Go is looking uncompetitive compared to EDF's version. I tried to use referral links to get £75 to switch but I just get a page with a phone number. The call handlers said the only was to do it would be to move a standard tariff in 7 days and then to the EV one after they've checked the meter is working…
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getting rid of octopus mini
hi. Have held on to my Home Mini for a year thinking I’d reuse someday but have moved onto other providers. I’m not on Facebook if that’s the place to get rid or return it. Not sure whether I need to reset it as well. Tips?
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Choosing a New Tariff, some price inconsistencies
Hello, My EDF fixed tariff is coming to an end. They are offering me money to switch to one of their tariffs but their stated average price is lower than that in CheapEnergyClub, despite the annual consumption being the same. I checked Uswitch and their price is simlar to that of CEC. Why the difference? Judging by…
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Small Claims Court advice
Hi, I've had a dispute with British Gas for years now and want to start preparing materials for a court claim. I'm not 100% sure where to start though! The amount is fairly small (~1k), but it's been years of deep stress and repeated poor customer service (and lies) from BG. What approach should I take? Thanks!
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Frustrations with OVO and refunds
Hi all. Having a massive frustration with OVO. Long story short, was going to switch to a new fix with them, cancelled after one day due to a better offer from current provider. Called OVO to cancel, was assured everything was cancelled. Lo and behold, direct debit wasn't, but the account was. They now want to issue refund…
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Octopus Snug and Switching Problem
I switched to Octopus Snug in September last year and since then have been unable to obtain Economy 7 quotes, all the comparison websites think I'm on a normal tariff. I did speak to someone at Octopus about this a while ago but just got "it wouldn't be us" which was very helpful!! Just wondered if anyone else had…
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Is this a genuine letter
This letter got pushed into my letterbox but I have heard nothing at all from my energy supplier Is it genuine.. should I be concerned ?
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Bit confused about fixes and EV Tariffs (Octopus)
Got a quick one to check, hopefully is simple… I’m with Octopus and gas is fixed to Dec 2026, however my electric tariff is IOG which I think is variable. I can’t see a fix EV tariff on Octopus; is it possible to get this type fixed or am I stuck on the variable?
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Solar Export tarriff makes my EDF standard account unuseable
Having solar panles and an export seg, Keeping control of my normal electric and gas tarriff is a night mare with EDF, as they seem to have dumped my export readings into my main accout. This has caused me lots of problems, unable to change tarriffs on line, unable to book a smart metter install on line. Then add in I live…
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edf
I am contacting you regarding systematic billing manipulation by EDF Energy that is currently threatening my family's urgent mortgage renewal this June.Following a multi-year billing delay caused entirely by an uncompleted supplier transfer error on their end, the Energy Ombudsman formally investigated and ruled that the…
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Crossed Meter - British Gas not helping.
Hello, I have been dealing with a crossed meter situation since last year. After multiple conversations with British Gas that were very unhelpful, I opened an ombudsman case. During the case, BG sent an engineer out who identified the correct meter…let's call this meter A. They identified meter B, the meter I have been…
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Incorrect tariff rates.
Hi, I just wanted to highlight something I have picked up recently whilst reviewing my British Gas duel fuel account paid by monthly direct debit, As my fixed tariff comes to an end later next month, June 2026.I am currently on the British Gas fixed tariff v32 which is due to end 25th June 2026, I have been on this since…
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14 day cooling off period when switching
I was on a 12 month fixed rate with my current supplier that expired on 17 May. My current supplier offered me a new 2 year fixed rate which would start when my old fixed rate expired. I agreed this new fixed rate on 12 April. My new deal started on 17 May as agreed. when does my 14 day cooling off period start- 12 April…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Smart Meters
Hello allI recently emailed Octopus Energy as they said I didn't need to send meter readings as I have smart meters. I told them that I'd asked for the 'smart element' to be disabled & asked how I could achieve this. Below is the reply I received. Are they correct? Many thanks in anticipation of replies. I understand that…
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Fixed Tariff ending and move on the horizon
I'm currently with Eon and they've notified me my fix is coming to an end. If I do nothing, they will move me to their Next Flex Tariff. I am on a dual fuel tariff as this property has gas and electric. I'm hoping to move within the next few months. I've got a buyer for my house and offer accepted on a property but the…
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EDF Smart Meter Settlement
We have received an email from EDF stating that they have automatically moved us on to 'Market-wide' half-hourly Settlement preferences as this is an Ofgem requirement. We have never heard this mentioned before, do we accept this change or do we keep with the monthly smart meter readings?
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.