Help with the MSE energy club switch cashback.

aled247

Hello everyone.

I used the MSE energy club to switch to an EON next fixed tariff (EON Next Fixed 16m V1) back in January which came with MSE cashback.
It tracked correctly on the mse site and stated it could see we were in a switch etc and to check back another time for progress on cashback.

Now today when I login to my mse energy club account it treats me almost like I am a new customer with no history? It asks for my address, my current tariff to help with switching etc.

Is there any way i can check what is going on with the cashback?

Thank you

mac.d

I think the recently updated log-in process is why its asking for your details again, nothing untoward. For questions about your cashback, email the MSE energy club directly. energyclub@moneysavingexpert.com

aled247

I really appreciate that thank you. I'll wait a while longer and send an email if it never arrives

allnall

Be cautious about payment of the energy switch cashback. I switched both fuels early October. MSE say wait 3/6 months for cashback. Bank credited with cash for one fuel, nothing received yet for other fuel despite many emails and unfulfilled promises. The amount is only small and its not the money thats the problem, its the failure to deliver.