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Outfox Energy SMETS1 Smart Meter Compatibility?
Hi all, I'm in a property that has SMETS1 Smart Meters for both Gas and Electric - they were like that when we moved in. The people before us were with OVO, and I'm with Octopus. Both suppliers have been able to connect just fine to the SMETS1 meters and do the readings. I want to switch to Outfox because they are much,…
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British Gas switch
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account.
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British Gas and renewal of a EV tarrif
OK, I apologise if there is a thread on this, but I cant see one. Over the past 3 months, since Oct I have to call British Gas to reduce my Direct Debit. I have now found out why they are doubling my DD without my permission each month. They constantly look at DD amounts to help customers( this I understand) but they use…
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E7 active period differs from billing period
While monitoring my energy usage I noticed that for the first 30 minutes my E7 (off peak) becomes active (Midnight - 00.30) I am being charged on the peak rate tariff not the off peak. As this is when all my appliances on off peak circuits start drawing power it's my highest cost of my E7 active period (Not tariff period).…
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Fix Tariff Exit fees -
It used to be that if you changed from a fixed tariff to a variable tariff, within the same supplier, the suplier would zero the exit fees. I have just had a customer service issue with BG, and have threaten to leave, however to do so they Fixed tariff still applies the exit fee unless moving to another fixed tariff with…
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Going all electric?
OK, so hubby sometimes has strange ideas... the latest being that we should not replace our aging boiler (still has some life left but not much I'm afraid) but switch to full electric in a couple of years time (so not next winter), by dismantling the old central heating radiators and putting in fixed electric radiators (or…
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Cheapest energy company for empty property
Hi, I currently have 2 empty rental properties that are going through sales, one has been empty since March of last year, and the other since Sept. Can anyone recommend the best energy company / tariff to be with please? I am currently with who the tenants were with previously (EON next and Octopus), which are variable and…
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Economy 7/off peak tarrifs
I moved into a rented flat end of November and am using Electric heating for the first time. There are electric storage heaters (with simple input/output dials in hallway and lounge and panel heaters in bedrooms. Because I am on a fixed tarrif with British Gas til April I stayed with them, and they said my existing tarrif…
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Old electricity meter
Some time ago I had a visit from electricity engineer as my meter is out of date. It is inaccessible as at the back of a corner kitchen unit (kitchen put in by previous house owner}.He could take no action. I do have a smart meter as I am disabled. If it is essential that it has to be replaced, who is reponsible for the…
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Cost of kWh for Landlord?
Hi, I live in a block of forty flats, all owned by the same landlord. We all pay £600/month and that includes all bills. We all have Dimplex 750W heaters in our rooms....…
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Cheapest pay as you go tariff
Asking for a friend what is the absolute cheapest pay n go tariff with cheap daily standing charges for someone in South Yorkshire for both gas and electric Thanks
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Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
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What on earth is going on with my electricity? Should I go to the Ombudsman?
Hi everyone. I was with Bulb before, but then Bulb was taken over by Octopus in 2023. By the way I have E7 storage heaters which were installed when the property was built, in 1999. These operate under the E7 system so I've always had a dual tariff. So Octopus have been weird about my bills, showing large credits but then…
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Have you benefitted from installing a SP Gateway that you didn't anticipate?
Hi I received a quote for a Solar Panel that included a backup* gateway in case of a power cut to the whole house. I lived 10mins walk from my house for 6 years, and about 1.25 year in my house, not experienced one (it could have happened while I'm out, but no sign of any!). So, I contacted my electricity network operator…
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Energy supplier rewards and referral schemes
Hi everyone We've just published a new guide on Energy supplier rewards and referral schemes and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage
Hi everyone, I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next. Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly…
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Gas Bill dilemma
I have a moral dilemma and I don't know what to do. I was once supplied with gas and electricity from Co-op energy on a duel fuel tariff. When octopus energy bought co-op energy my account automatically switched over to them. Or so I thought. I continued to pay by D/D every month and thought nothing of it. I've not needed…
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How do you change from one Octopus fixed tariff to another Octopus fixed tariff?
My mum is currently on fixed rate tariff with Octopus (due to end in May with no exit fees), but she would like to switch to the 16 month fixed rate loyalty tariff that Octopus are now offering and she thought she would be able to do this, since there are no exit fees on her current tariff. Using the Octopus app, she…
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Electric heating only flat
Hi If anyone has electric only heating, how have they found the bills? There is a 2 bed flat I am interested in, but it is ground floor and I am worried about the costs to heat the flat. Having spoken to some people who live in the block, they have said the bills can range from £75pm in the summer, up to £200-£300 for the…
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Third Party which can intervene and sort out Energy Bills
We are a community village hall and classed as a business customer. We have different suppliers for Gas and Electricity as this worked out cheaper(and safer as can be seen below) than dual fuel. We are currently with SSE whose customer service is horrendous and have unresolved billing issues going back nearly three years.…
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