-
Elnur Gabarron Heaters
Hi, not sure if anyone can help, but I want to share this experience anyway to see if anyone else has has simular problems. We had a grant passed late last year to have all our night storage heaters to be replaced with new modern ones. The heaters they fitted are made by a company called Elnur Gabarron, but for security…
-
Off-Peak Smart metering
Many of us have watched the TV commercial featuring a character resembling Albert Einstein alongside Angela Ripon, which highlights how smart meters can help save money when using electrical appliances during off-peak hours. My question is whether this only applies if you're 'not on a fixed tariff', or does it also apply…
-
OVO doubling my direct debit payment when I'm 4 months in credit
Hello I am with OVO energy on a dual fuel direct debit. I currently pay £141 & OVO want to change it to £299. At the moment I am £690 in credit. This seems a totally inappropriate amount to increase it by. I have tried to change it on online but can only reduce it by 10% to £270. May I please ask for some advice as to my…
-
Economy 7 - how to set timer?
Hi all, I'm trying to figure out my Economy 7 setup and I just can't get my head around how to set the timer (top right knob). I just had the lower element in my water heater replaced, but now need to make sure the economy 7 is "talking" to it correctly to fire it up overnight (my off-peak tariff starts at about 23:30).…
-
Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
-
MSE News: Energy bills to rise 2% in October as new Price Cap is announced
The price most households pay for gas and electricity will rise by 2% on average from 1 October 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. But you can act now to save 15% – here's how. Read the full story: 'Energy bills to rise 2% in October as new Price Cap is announced – act now to…
-
Ovo Direct Debit Calculations
Why do Ovo calculate your monthly minimum direct debit on being a month in credit after a 12 month cycle.Surely it should be calculated on just being in credit .
-
What's your experience with Heat Pump quotes?
Hi everyone, I’m really interested in hearing from homeowners about your experiences with quotes for heat pump installations. Specifically, I’d love to know how you feel about the proposals you receive after a site visit and heat loss survey has been done. * Did the quotes feel clear and easy to understand? * Were they…
-
Electric only flat - realistic cost estimates
Hi all, I'm potentially moving into a flat that is all electric, and trying to get an accurate idea of what bills might look like. I'm moving as a result of separation, so from a 4 bed detached house, to a 2 bed flat and am concerned from what I've read so far that my energy bills may end up being higher! (Have been paying…
-
23 year old bill and a question for the spreadsheet keepers.....
Just shredding a box of old paperwork and I came across a statement from Powergen from 2002 which showed an annual total for gas and electricity combined of £600 and a unit rate for electricity of 6.75p/kWh. It caught my eye because my last bill from Octopus showed a total of just under £600 for the previous 12 months and…
-
What’s reasonable Compensation?
So last week we had to evacuate our house call the fire service who then had to call UKPN as our meter was arcing and smoking - it was all very scary, late at night in the pouring rain. Kids bundled into the car sat at the end of the road while fire service made house safe - you can imagine all very stressful and…
-
Issues Post Switching- Octopus
Hello We switched to Octopus in July this year after issues with Ovo (different post). We switched from E10 (Ovo) to E7 (Octopus). We have a smart meter and were assured that switching would be simple. It hasn't been. We have encountered several issues, the main one being that we are now on an E7 tariff but our meter is…
-
Amazing British Gas incompetence
I left BG several months ago, and recently told my bank to cancel my DD (having collected a further £180 compo). Today BG sent me two emails. The first threatened that the non-DD tariff would be more expensive and that my credit rating would be trashed if I didn't pay within 14 days of receiving a bill. The second listed…
-
Electricity tariff
I have economy 7 heating and my current electricity tariff ends 31st October 2025. Exit fee £25. Are electricity tariffs likely to go up or down again before 31st October? I have had a look and can change my tariff now for a more expensive one (+9%) to start from 1st November 2025.
-
outfox energy switch- double payment during switching ???
switching from octopus to outfox as nearly £300 cheaper over the year. signed up with latter on 1st sept 25 asked for switch to go thru on 25th sept as away on hol b4 that. octopus took their dd out from 5th sept as normal. returning from hoI I discover Outfox have taken dd from 10th so as far as i can see im paying twice…
-
Energy Salesman Smart Meter Flim Flam - Truth or lies?
I am with a top six energy provider, I called them up about a billing issue and as always they tried to pretend that it was because I did not have a smart meter. They launched into a very smooth pitch on why I should get a Smart Meter, but then they said something which I found hard to believe. They said that out of all…
-
Ecotricity 1 year fixed tariff
In February 2025 energy prices were going up so I set out for a fixed tariff to stop me from paying more on variable. I joined ecotricity from recommendation of my parents. they have now called saying I shouldn't be on this tariff without a smart meter but I'm unable to have one due to suspected asbestos in the backing…
-
Communal heating is it a con?
On paper it should always.worj.out cheaper as you don't have your own boiler so no initial cost/servicing/replacement. But do the figures add up? What are you being charged per kWh and standing charge and do you also.have to pay a maintenance charge for the communal heating for repairs etc. I have a feeling the figures…
-
Estimate bills for single person one bed house
Just bought a one bed cluster house, my budget wil be tough for a few years I think. I need to know approx figures for Council tax band b with single person discount Gas Electric Water Can anyone help estimate the monthly bills? I think I will be a light user eg no tumble dryer, no bath, cook with microwave.
-
Previous Tenant Debt In FM Name
Hi, I’m looking for advice as I appear to be hitting my head against a brick wall! Family member moved into a council property, and the previous tenant had an outstanding bill with British Gas. (please also note that when my family member moved into the property the that it was capped and had to be uncapped when they moved…
For questions about water supply to your home.
4.2K discussions
28.2K comments
Most recent: Thames water meter saying I’ve refused because I don’t want kitchen cupboards ruined by Emmia
Today at 10:27PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.