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Considering moving to variable DD for energy payments
Just had an email from Sainsbury's Energy to tell me they are increasing my monthly dd. I had been expecting this given the increase in the price cap. I ran their figures through the MSE calculator and it looks about right, although they always overestimate our annual consumption despite having been with them for several…
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Should I go onto a new fixed rate now?
Good Morning I have a fixed rate gas and elec tarrif that ends end of August with no penalties to switch now. The best new fixed rate (which I am keen on), costs £25 per month more than my current rate, but on the comparison site, it says the capped rate at the end of august is likely to cost £50 or so more (if i am…
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Snoop App for bills?
I’ve just seen an ad for this app called Snoop which supposedly looks at your spending and recommends ways to save money, including switching your bills - is this as good as it sounds? Is there anything I should be aware of, or any better alternatives? I’m moving out and paying my own bills for the first time soon, so I’m…
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Smart Meter in Newly Empty Property
I've just taken back possession of a property which I don't know yet what I am going to do with. I've just set up a standard Electric Octopus account for now as I don't want to fix yet. Having been with them for under a fortnight I've just received an email saying my meter has reached the "end of its certification" and it…
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Anyone else not received the EDF Sunday Saver text message yesterday?
I got a text message in the middle of last week advising that I had earned free electricity for today. But usually a text message arrives on the Saturday afternoon confirming the free electricity period for next day. However, I didn't get the Saturday message yesterday, so I'm not sure if we have free electricity or not.…
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Smart meter fraud?
I was forced to have smart meters installed on 11/6/26 after company applied for a warrant on 1/6/26. I did not object because I found that my meters were manufactured in 2005 & with a 20 year life span, so accepted "progress". If it wasn't for the IHD, this would not have been noticed. Rate 1 52.550p Rate 2 25.580p 1st 2…
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Dispute with an energy company
I have a dispute with E Gas and Electricity company. They have removed the meters for both gas and electricity in the property I was renting out . It was a prepayment meter and topped up by card payments. Tenant never set up an account in his name and accrued large debt due to bypassing the meters. The tenancy agreement…
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British Gas problems with account
Hi, Been with BG for years never been a problem with them until Oct last year. In Oct could not log in their web site, had to phone them to this sorted out which took a while, got my account back but all my gas/elec reading were completely messed up, took them 2 weeks to sort it out and got a Statement from them. The new…
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Octopus final bill
We moved away from Octopus to Fuse energy at the beginning of June. I have been waiting for Octopus to generate a final bill so that they can refund my account balance. Messaged them again yesterday to remind them that they have six weeks to generate a final bill from switchover date and that the deadline is due next week…
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No Outfox exit fees for internal switch?
I have just started a fix`d dual June 26 12 M v3 with Outfox. They are telling me in my latest bill I could save just over £22 a year if I moved to their new fix`d dual July 26 15 month V6. I have read somewhere that they waive exit fees for an internal switch. Is this correct? Then it seems sensible to switch if their new…
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Cheap Energy Club shows cancelled switch as "In Progress
I started a switch via the Cheap Energy Club but asbandoned it. It's now flagged as "In progress". How can I get rid of this? Also, I eventually went to EON 8 weeks ago and they can't access the meter (was ok with Octopus). Could this have anything to do with the abandoned switch?? Thanks
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Octopus Energy - Not as good as they think they are
Does anyone else have issues with Octopus Energy ? I have had loads of trouble with them, from not able to get back over £ 500 of my money when in credit, to issues with smart meters, solar panels, the list goes on. My latest moan is this : Last March I got an email from Octopus stating my monthly DD was being increased to…
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British Gas switch confusion
Hi folks. We recently switched to British Gas dual fuel from EDF and completed the online form requiring us to input the gas and electric readings from the chosen day of the switch. We did so and I was expecting a quick turnaround (as advertised) and a prompt refund of something like £400 from EDF. This was a fortnight ago…
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Fuse Energy
Hi after receiving the latest mse email update I thought I'd better get a move on and find a cheaper energy deal, I compared on energy club and decided to switch to Fuse (cheapest in my case), however what energy club failed to say was they do a credit check ( I'm with octopus (London energy)and £194 in credit on electric…
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Uswitch Electricity and Gas
OK colour me confused… I'm currently on the E.On Next Fixed 16m v16 tariff for both electricity and gas which is due to expire at the end of July this year. Current rates are 20.53p/kWh & 31.64p/day Electricity and 5.82p/kWh & 32.36p/day Gas. I'm thinking of swapping to the 12m v119 tariff which has the following rates……
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So Energy exit fees dispute
I recently changed supplier from So Energy and they have charged me exit fees; £95.24 in total. I had been wanting to switch but I waited until I saw a banner on my account saying that it was now time to switch tariffs. I didn't get an email though. I switched but So Energy said it was 4 days before the switching window…
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Octopus temporarily pause new sign up to Intelligent Octopus Flux (IOF) and Flux tariffs
Octopus have temporarily stopped switching / sign ups for their Flux tariffs. The following notice appears on the pages for Flux and IOF: Important: Energy prices are particularly volatile right now, so this tariff is temporarily unavailable. We’ll update this page as soon it’s available again.…
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Infrared Heating for Home
Not sure the best place for this and a quick search showed only posts from over 10 years ago for IR heating. I live in a flat in a converted church. Solar, heat pump and gas are all out of the question. We have old electric panel heaters (dunno if I'm using the right name really) but they are Consort, 2000KW I think and…
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Mystery electricity use
I had a smart meter fitted a couple of years ago and was given one of those gadgets to monitor use, I did not look at it much to begin with but have it in my lounge now. I usually wake up 5 or 6 am and notice the cost used so far that day as around 55p. I have not used my heating in months and I put the immersion heater on…
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Octopus.Pulling the wool....
Have been with Octopus for years and pleased with it until now. I do not want a smart meter. With the new tariff coming out on July 1st I have told them I do not want the E7 tariff any longer and to switch me to the flat rate standard flexible productT on July 1st.They won't saying that my E7 meter must be replaced with a…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.