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Smart Meter Monitor Replacement
My parents are on the Priority Register with British Gas, their very old smart meter monitor is broken (wear and tear) and I was advised that all I needed to do was call and request a replacement. Two weeks later and I am still having difficulty succeeding with this request. They obviously like to monitor their usage.…
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Tariff change
Hey love you input. I am with Octopus and opted to change from my fix tariff which ends Aug 5th 26, for a 10month fix with exit charges till end of Jan 27. It was a ove the price cap . Still within my 14day cooling off period, meaning I can return to my previous tariff fix, which means a saving of £54. Don't what to do?…
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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New Storage Heater Query
10 year old creda storage heater went on the blink despite electrician replacing thermostat & cut off switch Was either to hot or too cold every morning .Bought a new modern one ecostrad magma 3.4 kw. Obviously works on the reduced economy rate charging during the night. Early days trying to get used to it, & programming…
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Should I upgrade my BG smart meter?
Hi all. Received an email from British Gas saying: "We’re currently in your area carrying out smart meter upgrades for our customers. As your smart meters are first-generation models, we’re getting in touch as we’d like to book you in for a free upgrade to newer, more efficient versions." ---- I've not really had any…
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Octopus still no refund after 13 days!
I’ve been trying to get a £460 account credit refunded after the account holder passed away, and you wouldn’t believe how difficult Octopus makes it. I can send them money in milliseconds, but they take forever to process a refund. Seven calls (all recorded on my iPhone), more than ten emails, and three messages to “king…
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Outfox not following price cap changes April 1st
Boo!!!! https://help.outfox.energy/hc/en-gb/articles/26061241119516-Important-Information-About-the-April-2026-Price-Change If you’re on a fixed tariff, your prices (unit rates and standing charges) will stay the same until your contract ends. Your total bill will still depend on how much energy you use. If you’re on a…
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Octopus energy variable DD
What was the outcome of the above topic. I am now enc the same problem with potential more than 1 DD a month - I'm only on a pension.
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Octopus Snug and Switching Problem
I switched to Octopus Snug in September last year and since then have been unable to obtain Economy 7 quotes, all the comparison websites think I'm on a normal tariff. I did speak to someone at Octopus about this a while ago but just got "it wouldn't be us" which was very helpful!! Just wondered if anyone else had…
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Nationwide Renewables - Solar Panels
Has anyone else had dealings with Nationwide Renewables? They installed Solar Panels at my Fathers last July but have yet to provide any certification at all. They are not MCS certified and not a part of the REAL registration scheme or even subscribing to the Ombudsman. I'm in discussion with a Complaints Manager who,…
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Octopus IOF new rates April
I got this through now Eastern SC up and difference between peak and normal is smaller , c 1p / kWh. Greg says 50p/month on SC errm 3.802 / day does NOT equal 50p / month, back to school Greg.
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Smart Export Guarantee while on an OVO Fixed Tariff
I have invested in a 8kW of solar panels with a Tesla Powerwall 3 set up that will be installed next week. Long term it looks like the best tariff for this set up will be Octopus' Intelligent Flux tariff. However in the near term I am contracted to OVO on their Extended Fixed plan, with two £75 early exit penalties for…
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whether to switch?
I am a new member. I have a fixed deal with British Gas which ends in August. I am concerned that come August, variable deals will be sky high given current events, and that no decent fixed deals will be available. So i was wondering whether to switch to another fixed deals now? There is a £100 exit fee. I have electricity…
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April Tariff Changes and Direct Debit Recalc
I wonder if suppliers will re-calc Direct Debits after applying the new rates from April 1st. If they don't I can see lots of complaints from people who only focus on their DD that they haven't saved any money, and the suppliers will have more credit building up... I doubt they have considered it yet.
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Octopus Energy Inaccurate Customer Information
I am currently moving out of my current property and on a Octopus Fixed Sept 2025 v2 Fixed tariff which is due to expire on 1st Oct 2026. Octopus energy provides at my new property and the website information indicates that I can carryover my current tarrif in the new property. Link to information on their website…
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To fix now or wait until July?
I have octopus 16m fixed gas&electricity until June/july. I was looking to switch to the smart EDF tarriff where there's a lower standing charge rate. My daily electricity usage is from £0.47-1.20 per day and gas is ever only max £1.50 a day (excluding standing charges) Should I be looking to move now or wait?
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British Gas refund of over £4,000 not received
I am the executor for an estate in which a property was sold in May 2025, the property had been empty since April 2024 and the gas had been turned off since then. I had been ringing them and giving meter readings between April 2024 and May 2025 but they continued to send estimated bills (none of which I paid as no gas was…
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Eon next smart, which deal to stick with
Hi all, first time poster, I wanted some advice on whether i should revert back to my deal ending 5th November (still in cooling off period) or stick to the new more expensive deal but gives me another 4 months of breathing room with the current crisis. Original deal which ends 05/11/2026 (if I revert back to it) Current…
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When do you think energy companies will announce the 1st April prices for people on fixes?
How long will they leave it? Or is the plan to try and get away without offering the reduction? Citing “extraordinary circumstances”, “challenging conditions”, etc I’d like to know how much I’ll be paying.
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Credit fee
Hi everyone, Last year I was with Utility Warehouse for gas/elect/broadband but I had so many problems with them that I ended up taking them to the Ombudsman, which I won. I am now with a better energy supplier, and have been for 3 months, but now I am receiving letters saying that I owe UW £6 in credit fee? What is credit…
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