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Scottish Gas Annual Boiler Service
I have a Homecare Contract with British (Scottish) Gas and last week received an email from them, saying that it was time for my annual service visit for my boiler. Now this is the beginning of March and last year it was serviced at the end of June, which was actually earlier than normal (usually August). Anyway I accessed…
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Switching Supplier
Hi all, I'm looking for a bit of advice please. My current energy deal expires on 1st July 2026, I'm with Eon. I know I can swich suppliers 49 days prior to the 1st July without incurring the early exit fee's, but can I agree to switch providers before the 49 days and still be fee free? For example, in my case the 49 days…
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Octopus IOG - 8p Off-Peak Rate
Octopus have moved IOG to a 6 month fixed only for now, with 8p overnight, and a rather expensive day rate too. For new customer/renewals only (for now). I wonder what they'll do to the variable IOG off-peak rate folk are already on.
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Octopus 12M Fixed March 2026 v4
new tariff out, another price increase V4
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British Gas back billing
I’ve been a BG customer for many years and have switched tariff with them a couple of times during that period. I pay by DD every month. last year I noticed that BG had not cut a statement since March 2024. I contacted them and they said there was a technical issue with the smart meter (I had daily gas and electric usage…
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Any Issues with a Smart Meter from Octopus?
If I get a Smart Meter from Octopus are there any known issues? Anyone any idea what model of Smart Meter they use? Do they bill correctly when on variable direct debt with Smart Meter?
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Small Business Energy help for broker scams
Hoping someone can help! We have a small business with two electric meters. One contract is up on 31/3/24 and a third party broker (Northern Gas & Power) have got us in to contract to sign back up with the currently supplier (Engie) but at a rate of 60ppkw for over 3 years. This is on a blend and extend contract so in…
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Inaccurate old gas meter or reduced usage
I think I'm about to get into a dispute with my supplier about my gas usage. They keep over estimating my usage, compared to what my gas meter is reading. Just noticed that the manufacturing date on my gas meter is 1985. I'm not sure if it's been installed here since then or if it was refurbed and then reused here, but…
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British Gas billing - back billing?
I'm hoping someone can offer advice on an issue with British Gas, I changed from BG to Octopus back in April 2024, at the time I had a £1479 credit on my BG account and chased several times to get a final bill, I provided final readings on numerous occasions, raised complaints and quite honestly got totally exasperated…
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BG - Tariff end date
My current EV tariff with British Gas has an end date of late May 2026. What happens then ? I'm guessing (if I don't choose a replacement tariff) I'll be moved onto a Standard Variable Rate one ? Cheers
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British Gas Customer switch to MSE Collective Nov26
Hi. I'm currently a British Gas customer on a fixed tarrif v63 April26. MSE have offered me a slightly cheaper tarrif Collective Nov26 which can save me around £80/year. When I try to switch within the MSE Energy Club I'm asked for all my personal details including bank account information. It's as if I'm going to be set…
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Warmauk - Anyone used them?
Anyone got any experience of WarmaUK? I’ve applied for the free central heating, we’ll it’s not quite free as its estimated cost is £2.5k, so subsidised might be better description. They seem very keen to sign you up, took a substantial deposit to send a surveyor around, a rushed and late surveyor turns up, spends 2 hours…
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Intelligent Octopus Go - not using Solar?!
I have IOG, myenergi Zappi, solar and a VW ID3. All was working well… I previously had it setup to charge overnight on the EV rate, ready to commute in the morning. If I was at home during the day, or at weekends, any solar was diverted by the Zappi, into the car. Nice and green. Only once the car was full would it then…
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Switch via MSE Cheap Energy Club failed
On 26th Feb I used the club to check for the best deal for me and decided to move from Octopus to E.ON Next, Next Fixed 16m v9. Received a confirmation email from MSE stating "You should be switched within five working days (or 14 days if you chose to wait longer)." No emails since from anyone involved. I have been busy…
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Smart meter not showing usage data
Is there a technical reason why my gas smart meter hasn't been showing usage data on any app or my online account since the end of January yet my supplier (Octopus) still gets smart meter readings for it? There's nothing wrong with comms, it just looks like the DCC are not getting the usage data for some reason yet they…
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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AgileBuddy
I've been using the AgileBuddy website for a while. I'm on Agile tariff and if I compare my use with Agile itself, I would expect it to say they are equal but it doesn't. It says that agile is a few pounds per month more expensive than my actual Agile tariff. It makes me wonder how accurate it is with the other tariffs…
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Switch dilemma
Hi, I'm looking for a bit of advice, please. I'm currently on a SO Energy 'So Yam Two Year' Fixed Tarrif, which is due to end March 2027. However, I'm getting an electric car at the end of this month and was planning to switch to their EV Home Charging tarrif to get cheaper electric at night (6.5p/Kw) for charging the car.…
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EDF Smart Meter installation (lack of) appointments
I'm with EDF (dual-fuel) and have been for a few years now. I still have 'dumb' meters. I'm in no particular rush to get a smart meter, but every month when I submit my meter readings out of curiosity I take a quick look (by clicking/tapping on 'Book an installation') to see if there are any available slots for a smart…
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Scottish Power Harassment
My mum has a house in Worcester that is powered by British Gas. For the past 7 years she has been receiving letters and bailiffs threats from Scottish Power. She has spent hours and hours on the phone trying to sort it out as well as sending endless emails. They always say don’t worry we will sort it out and then 3 months…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.