-
How do I read my Smart Electric Meter?
How do I read my Smart Electric Meter? Tomato energy has just closed down and were being transferred to British Gas for Electricity I guess I need to do a final reading but the meter just has a pin number, no reading???? Its a smart meter and they were taking readings electronically every 15 minutes so do I need to do…
-
Moved: Would this be a better way for Cold Weather Payments?
This discussion has been moved.
-
Cheap Energy Club
I have not been able to see my deals for a few days now. I can login but when I get to see deals nothing happens. I have tried different browsers.
-
Old Dimplex radiators not working- fix or replace?
We moved into our electric-only house a few years ago, the Dimplex storage heater is downstairs and works fine. Upstairs our 3 bedrooms have little Dimplex heaters on the walls (pics), and after a year in the house they stopped working properly- they only worked when they were set at 5 or above, and instead of looking into…
-
Moved: Dehumidifier
This discussion has been moved.
-
Best option for EV tariff
Hello, We're with Octopus and we had a fixed tariff until December 2025. Commuting to a new job pushed me to buy an electric car so I had to switch the Electricity tariff to Intelligent Octopus Go. This comes with a price because we have to pay more during the day and can't get another fixed tariff. What would be the best…
-
Outfox energy
Hi everyone, I am with Octopus energy, my current deal runs out late December. I've just done a comparison on Uswitch ( cheap energy club broke )There are 2 tariffs that I was interested in from Outfox energy Outfox Energy Fix'd Dual Nov25 12M v2.0 - Family Advantage+ Outfox Energy Fix'd Dual Nov25 12M v2.0 - There is a…
-
How does monthly whole bill DD work with Octopus
As we had built up a lot of credit, and bills can be unpredictable as we have solar panels, metered export , and frequent trips away in our caravan, we moved to whole bill DD with Octopus a few months back. Each month the bill reduced our accumulated credit and now the November bill is about £50 more than the remaining…
-
British Gas Won’t Fix My Dual-Rate EV Tariff Issue – 6+ Months and Counting!
I’ve been dealing with a billing nightmare with British Gas since August 2024, and despite countless calls, reassurances, and even escalating to the ombudsman, the issue remains unresolved. I was on a dual-rate EV tariff before British Gas migrated my account to their new system. My smart meter still correctly shows…
-
Confusion re Warm home Discount Scheme
Today I had an email telling me that my Warm Home Discount of £150 had been paid to my supplier. The trouble is that Im sure I do not qualify for the payment. Im not on low income or Pension Credits so Im confused as to why I would get the payment. My son who lives with me is on UC and got a letter telling him he was due…
-
Big Community Switch
Hi all! I've just had my quote from the Big Community Switch programme and for the first time it is quite a bit cheaper than my existing tariff with Octopus. The unit rates and standing charges are cheaper for both fuels and seem very competitive when I search tariffs for other providers. The new tariff on offer is with…
-
MSE Energy Club Collective Switch failed due to MSE tech issues
So today I've just received an update for for my switch to the British Gas, Collective Nov26 tariff to be told "the application wasn't could not be loaded into the system". (After I hadn't been switched in the alloted 5 working days after my 'switch in progress' enail, I had already sent a chaser email) As a result, I look…
-
Ovo Energy FIT payments for solar panels
Is anyone else still waiting for their first FIT payment from OVO energy since they bought SSE? I have been waiting more than 6 months now. The last communication said payment would be at the end of May and still nothing from them? Does anyone have the up to date contact details for Stephen Fitzpatrick the CEO? I wish…
-
EDF in credit but putting up DD
I haven’t got a smart meter but I do meter readings at the end of every month. After the last bill at the end of October I’m still £171 in credit which to me seems quite a lot of money still to carry over yet to winter. I’ve had an email to say today that they are putting up DD which is normally £94 to £104. I know that…
-
Gas Meter Reading not Advancing
We had smart meters installed a few years (and a couple of suppliers) ago but because they are in the cellar they have never worked as smart meters and we still have to send in monthly readings. Last week we had the boiler serviced and the engineer noticed that the meter reading wasn't advancing when he did the flow test.…
-
Can this make my boiler use more energy?
My HA fixed an issue with my Boiler a while back, something called a Diverter, since then the amount of Gas used (with heating off) has increased from 8m3 to 12m3. I am concerned that in Winter this might double cost when I have the heating on. Is there any way changing this part or bad repair accounts for the increased…
-
OFGEM Consultation zero standing.charges
Sadly I struggled to respond to this consultation as it was disability unfriendly, someone told me that there was an email but it has closed anyway. Am I right in thinking that if such a scheme were brought in they would just increase the energy rates which would create some arbitrary limit after which one would be worse…
-
Are OFGEM now agents of HMRC
Despite huge profits being realised by power generation companies the consumer is bailing out their apparent creditors and supplementing the debtors with a benefit payout. Why?
-
British Gas Smart Meter Distance Communication Issue
Hi All, Looking for some advice on the following, if anyone has a similar issue please? My current Energy supplier is British Gas and has been for quite some time. I currently live in a detached bungalow and my electric meter is on external of one gable end wall and the gas meter is on the external of the opposite gable…
-
Smart meter lost connection
I was harassed into having smart meters fitted. I really didn't want them due to the location of the metres and it not being an easy install. There was nothing wrong with the old metres and I always sent monthly readings and paid my bills in full. Anyway I gave in and had the metres fitted which went horribly wrong. The…
For questions about water supply to your home.
4.2K discussions
28.3K comments
Most recent: Southern Water Bill by IOWJJBTM2025
5 December at 3:37PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.