Energy

Hi, my existing fixed tariff with OVO doesn’t finish until 25th November. I can only change fee free from 53 days before it ends, which is the 3rd October. Since the new price cap starts on 1st Oct is there any way I can get a new fixed contract without paying the exit fee which I will miss by 3 days!!

Hi - I just wanted to warn other users about an issue I have just discovered after discussion with Outfox regarding their EV3 tariff. Basically their EV3 off-peak rate is permanently based on GMT, so in summer months is actually from 0100 until 0630. The tariff states, (which is confirmed in their contract documentation),…

My Eon gas & elec contract ends on the 5th October, we are £307.64 in credit and eon dropped September direct debit to £92.85 from £106.41. The new deal they emailed us was Eon best match Next smart saver fixed 24 months (no exit fees) if we leave in the 24months, two cheaper off peak periods per day plus a super off peak…

Simple question I hope - if I switch my gas tariff from Octopus to another supplier to get a better fixed price, am I locking in the fix at the moment that I sign up? I am checking because when you move suppliers it always says you are automatically moved to their standard tariff at first. Does this mean that it's possible…

https://www.moneysavingexpert.com/news/2026/08/martin-lewis-energy-price-cap-rise-october/

I recently swtched from Scottish Power to British Gas. I have been paying them montly without any default. At the end, I was left with approx £200 to pay. I got a call from Retention and told them I am not interested in staying with them. They asked me to pay the balance and I asked if I can pay it monthly. I was was told…

Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?

Hi everyone, I’m looking for some advice and a sanity check on a nightmare situation involving bill-splitting company Bunch and their energy partner TruEnergy at a rental property. Here is what has happened so far: The Phone Call Context (July 23, 2026): I had a phone call with a Bunch rep where we talked about setting…

Installed on 13 July 2026 after being with Octopus since January 2026. Readings prior to smart meter +/- 2 kWh/day since mid April. Since installation usage +/- 20 kWh/day with lows of 15 kWh/day and highs of 28 kWh/day. I have solar panels since 2011 and a 6kW battery since January 2026. Last Wednesday Octopus engineer…

hi all, I wonder if anyone has had an issue with their bills since the green energy levy change? I’m with Octopus and in April I noticed a difference between the rates showing on my bill pdf statement from March and the website display on my profile. I rang to discuss and it was sensibly pointed out that the green energy…

The escalation ladder and CEO route are decoration and misrepresentation. Octopus invites dissatisfied customers to write to its founder and CEO, Greg Jackson, personally. I did, twice. Both replies came back from the same customer service that had already failed me six times, and neither produced the document. Every rung…

When I submit my readings the gas reading immediately is updated and shown. But the two electricity readings (economy 7) are not updated. And eventually two estimated readings are added. Currently my electricity usage is about 2000 units more than shown since my last reading in June. And that was estimated as well. As I…

We have a smart meter with EDF for gas and electricity It’s been working ok for years. We pay monthly direct debit whole amount. In December 2024 I thought the debit was a little low but didn’t think too much about it. In January 2025 again, I saw a low debit so checked our EDF account and saw that the gas meter was only…

Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…

Hi, This probably has no simple answer but I cant decide which tariff to go for with Octopus and am looking for some advice, they have given me options but I don't really know which one would best suit my setup and provide the best return. I have 6.75kW solar array and a Tesla Powerwall II battery (without backup) that…

Hi. I'm new to the forum and I have some thoughts/comments on Octopus tariffs. I've been a fan of Greg Jackson's company and a user of Octopus at homes in both Cambridge and Cornwall over some years. We have an air source heat pump at one location, PV panels and ESS batteries at both locations and have just installed EV…

I have been a B.Gas customer for several years and switched tariff many times with no penalty, BG perk. Does anybody know if other big name suppliers offer the same flexibility or are you bound by their fixed tariff until it expires? EON next, EDF, Octopus.

Hi all, on June 30th an Octopus engineer visited my home to upgrade the comms unit for my smart metres. This was just added to the electricity metre as he said the gas metre required a different method and manual syncing. On the day, my in-home display did not reconnect and after several calls to Octopus I’ve discovered…

I’m hoping the tariff‑formula experts here can shed some light on an inconsistency I’ve encountered with Octopus. I have two properties, both switched to Octopus Tracker at the same time: Property 1 – placed on Tracker April 2026 v1 Property 2 – placed on Tracker 2025 v1 Both show the same contract end date: 14 April 2027,…

Hi all, My EDF fix (simply Fixed Direct Aug26v2) is coming to an end and EDF have just sent me an offer of £100 credit to my account if I sign up to a new fix within the next week. The best option is the Simply Fixed 2Yr Jul28v4, but even with the credit, there are a couple of others (from smaller companies) that are…