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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.3K comments Most recent: Southern Water Bill by IOWJJBTM2025 5 December at 3:37PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

415 discussions 11.9K comments Most recent: How to operate heating without room sensor/thermostat/controller thingie by matelodave 4 December at 2:00PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Is there any funding remaining for ECO4? by QrizB 29 November at 3:14PM

Smart meter readings don’t always tally with billed amount
Hi. We have noticed that our smart meter readings don’t always tally with our billed amount. For instance our July monthly bill for gas and electric with Octopus according to the Smet2 should be around £110, plus VAT. When the bill came through it was £164, a 30%+ difference. We believe the tariff cost is up to date. We…
Expensive to remove supply to detached garage?
I have a separate electricity supply and smart meter to a detached garage I don't currently use any electricity but the standing charge is now very high I would like to move to no standing charge or remove the supply but this will be expensive.
Vodafone Full Fibre 900
Hi, I currently enjoy BT Halo 3. Speed 67Mbps and reliability are good. No complaints. £41.52 / month I have £200 penalty to leave. I have been offered Vodaphone Full Fibre. Speed 910Mbps. £30.00 / month. New 24 month contract with £200 Amazon voucher. Seems like a good deal. I would appreciate your advice before I commit?
Moving out - need advise on energy
My partner and I have been living with his parents whilst waiting on our house completion. We now have a date and need to know the best thing to do about who or where to go to to get the best possible deal on our electric and gas, some comparison sites aren’t working as it states there is no deals and you should stick with…
How much gas am I wasting by sticking to my old boiler?
My reliable old boiler is 25 years old - a Potterton 40,000btu Suprima. I'm thinking of a regular Bosch of similar output. How much more efficient is the new one? Thanks.
Credit on energy account
Hi, octopus energy put my direct debit up to £250 in April for my gas and electric, I am now in credit by £608 should I leave it on my account or request a refund? Thank you
Gas and Elec., DD
Is it legal for British Gas to take extra money from my Direct Debts without my permission
"End of service life" meter leads to a smart meter installation problem
We recently had a letter saying our electricity meter has reached its end of service life and we should book the installation of a smart meter, so I phoned to confirm that we don't mind a new smart electricity meter being installed, but we can't switch the gas meter as it's inaccessible (we purchased our bungalow 12 years…
Government intervention of OFGEM
Is there any reason why this government (apart from sheer incompetence) can’t just legally force OFGEM to freeze the price cap for the next 12 months, pending a moratorium on changing how the cap is worked out? This would surely fix so many issues…. It would mean that energy companies obscene profits would be naturally…
Energy Price Cap - estimate of Gas v Electricity caps?
In April, the Gas/kWh went from 4.07p to 7.37p, Electricity from 20.8p to 28.34p (might be for one region, but most are similar). With the forecast increases in Oct and then January, ~82% ~116%, is there any indication or estimate you have (or best guess) of whether Gas or Electricity will be hit worst (in % terms) i.e. an…
Energy price cap
There is no such thing as a price cap, the government is lying to the people, the price of energy depends how much you use, never mind conserving energy to save the planet, the more you use the less you pay. Example myself and my 2 sons. We live within 5 miles of each other. . I live alone in a 2 bed flat, pay direct debit…
£400 grant and moving supplier/property
The government have said that the £400 grant will be received in installments over the winter. What happens if someone moves property or electricity supplier over this period?
Can I change companies
I was a Peoples Energy Customer automatically moved to British Gas. I find them incompetent at best but I don't seem to be able to change providers. Is it possible?
No Billing
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Provider was switched
We have been with SSE for years an recently we were switched to Ovo? This was done by SSE and not ourselves. They set a combined for both gas and electric at £209 a month. We are heavily in credit and im unsure what to do, whether to contact them or alter the dd? I'm totally confused about what to do!!!
Missing tariff
Hello. I'm on EON Next Loyalty 12M fixed Rate June 2022 Issue 1. I'm trying to update my data on MSE Cheap Energy Club but it doesn't give me the option of choosing my tariff! Is there a reason for this?
Balance = £ or kw ?
I’m a bulb duel fuel customer on prepayment, recently I had a smart meter installed. It displays my credit in £’s not inKW, I’m in the habit of keeping my account well in credit . if I pay £100 of credit now, am I buying kw’s at today’s price? Or will my money be devalued as the energy price increases ?
Fixed in June and moving house
Hi there. Thanks for looking at my question. I moved from Scottish Power to a 2 year fixed rate with Ovo in June this year. We are now moving house later this month and our new property is currently supplied by SSE. So I think it may well be Ovo when we move. But Ovo have advised us the account will close when we move and…
Help with costs when working from home
Hi - so, husband has been working from home since lockdown started. He’d like to go back to working in his office (1 mile away) but has been told he is not allowed to (the company own the building and it cannot be sold as it’s a telephone exchange!) However, he can go to work in Birmingham (approx 140 miles away!) Because…
Gas meter broken where do I stand?
My fixed tariff ended on 28/7 . As requested I tried to give a final meter reading on the 27/7 but couldn’t because the display on the meter is not working. I was advised to request a smart meter instalment but there are none available. I have said I’m happy to have a standard meter installed. I am now on a standard…

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