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MSE News: Energy firms to trial ‘low or no Standing Charge’ tariffs from April – here’s what we know
Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…
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Meters not reading, what are my rights?
I have gas and electric smart meters and neither have given readings since 19th March 2026. I’ve had two payments of £40 for Guaranteed Standard for Performance because they didn’t reply to me when I notified them . I was told two weeks ago that the meters needs replacing and they’re waiting for an appointment. I was told…
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My address can't have a smart meter - how to access off peak deals
Hi Does anyone know of a way of getting off peak deals when they live at an address that cannot have a smart meter? Due to poor signal strength (WAN) I think. I live in a village in the Yorkshire where most houses have smart meters, but I seem to be just out of reach. The company supplying the smart meters (Arqiva) hasn't…
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Scottish Power RTS replaced with Smart Metre
I have had my RTS metre replaced with a smart metre by Scottish Power, they didn't tell me that I would need to install a timer for my heating and hot water as the water is heating 24/7 and my storage heater is on for the full night rate - 11pm to 7-30am in winter or 12pm to 8.30am in summer, because I didn't find out…
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Blocked from switching suppliers due to OVO back-billing dispute – Ombudsman ruled in my favour
I’m looking for advice on a deadlock with OVO Energy regarding a back-billing issue that is preventing me from switching to a cheaper supplier. The Situation: The Issue: OVO failed to bill me for gas for over 12 months. They eventually issued a catch-up bill for over £2,000. Ombudsman Ruling: The Energy Ombudsman ruled in…
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How are people actually calculating their home base load?
I’ve been looking into plug-in solar recently, but before jumping in I want to properly understand my base load and how much I could realistically offset. What I’m trying to figure out is what methods or apps people are using to calculate their base load accurately. I’m aware it’s basically your constant usage like fridge,…
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Flexible Octopus tariff - is my understanding correct?
Dear All, Just want to check my understanding before making a bad decision in terms of changing tariff. It's not at all clear from the tariff info but it states the following. "Flexible Octopus prices follow wholesale costs and update every 3 months." I found this website https://www.octopriceuk.app/tracker Does this…
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EDF
Hi I swooped from Utilita last Oct 2025 to EDF reading was 398 at the time (active import reading). This was a brand new meter so accumulated this with Utilita over 6 months. This seems about the correct usage each month for a one person flat. EDF have not taken smart readings since so each month I have submitted them…
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Solar Panels and no MCS certificate
I need help as my solar panels weren't registered with anyone as the company that we bought them from went bust before they did any paperwork. We’ve not got MCS certificate so can’t get a DNO number. We’ve been told to get someone to recommission them but am struggling with that
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Standing Charges on utilities, Is it possible to rid of
I’ve been looking into energy bills recently and I’m struggling to understand the justification for standing charges . it feels like you’re paying a fixed fee regardless of how little energy you use, which doesn’t sit right, especially when trying to cut costs. I’ve seen there’s talk of new tariffs or consultations where…
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Advice needed: Solar panels never registered with DNO - and installer refusing to do so
Hello - wondered if someone can help. I moved into a new property which has solar panels. The installation was done in 2016 and I have the MSC certificate. I understand the installation was never registered for Feed in Tariff or SEG and that's what's I want to do (i.e. feed the power back to the grid and get discounts on…
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Stick or Twist?
Hi, I cannot figure out whether the time is right to move to a fixed price gas deal from the collective Nov '26 deal I am currently on to protect against the upcoming energy price rise next year, or whether I should wait until closer to the end of this deal in December and then look at the best fixed price deal? I would…
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Uswitch Electricity and Gas
OK colour me confused… I'm currently on the E.On Next Fixed 16m v16 tariff for both electricity and gas which is due to expire at the end of July this year. Current rates are 20.53p/kWh & 31.64p/day Electricity and 5.82p/kWh & 32.36p/day Gas. I'm thinking of swapping to the 12m v119 tariff which has the following rates……
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E.on Next - Just accepted a new tariff but want to cancel it.
I just accepted a new tariff but realized it was a tracker and wish to cancel it and get a fixed. What is the best way of going about this? I have sent a message via Whatsapp but is there anything else I can do? If I signup to a new fixed deal would that cancel the Tracker that I have just signed up to?
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Off Peak hours not what I expected. Do they vary?
Hello, I've been on the very good Quantum Dimplex tariff with British Gas. It's been great but it is ending soon and rather annoyingly, there isn't a replacement Quantum Dimplex tariff. So much for that partnership between the two…. So I am trying to find another tariff to move onto. I found a good one last night with…
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Energy bill, Debt claim - need advice please
I’m looking for some advice on a debt claim escalation. I’ve just received a "Final Notice" from BW Legal regarding an old British Gas account, and they’re threatening legal action in three weeks. The Situation: We moved house recently. British Gas set up a new account for us and issued a final bill for the old property. I…
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storage heaters
I'm not sure what to do. I moved into a property 2 months ago and have economy 7 storage heaters. I left electric as it was on e7 because I didn't know how this worked. When my bill came in it was exceptionally high even though I was on e7 rate. I'm not sure what to do now because it seems that people are panicking over…
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energy help/advice please
Hi, Currently with eon next which my fixed tariff ends July. With what is going on with the war and prices rising, i can switch to a different fixed tariff which is slightly more expensive with them. I do not really want to do this at the moment, but i am worried come July that these prices will just keep on going up. Seen…
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EON Next Time of Use Energy Consumption- Electric
I had my suspicions that I was being overcharged for energy with EON, so I went through my bills and noted that there were no meter readings just consumption figures. I added them all up, added them to the opening reading I had when I joined them and by my calculation this was 10k kw more than my final energy reading with…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.