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Electric only flat and underfloor heating
I recently moved into an electric only flat and I need some advice. I’m on economy 10. I have two meters (each with its own MPAN): one providing electricity at the day rate and a second providing off peak electricity only at set times. The only thing using the off peak supply is the electric underfloor heating which is in…
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EV and OVO Charge Anytime
I was hoping someone may be able to offer me some advice please, consumer or perhaps a recommend an alternative supplier. Back in March I invested in a Vauxhall Electric Vehicle, and I wanted to get a home charger installed for it. I looked on my suppliers website (OVO) and I did a very long winded home survey which they…
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Tomato in trouble - credit
Hi I'm with Tomato Energy and they are in trouble apparently. If they fail any overpayment or credit with them what happens then ? Am I safe to be in credit with them ?
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British Gas Paper Statement
Dear all...... my father is 94 (and deaf) and cannot use a computer therefore he cannot access his gas/electricity bills online. How can I contact British Gas in order for them to send him a paper energy bill statement? I have tried telephoning them, but they insist on speaking to him. He is deaf and cannot communicate on…
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Scottish Power. FIT payment not received.
Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having…
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EON Refund Request Not Worth It?
I'll start by saying I do get a bit confused when it comes to my gas and electric, so I may be missing something here. I logged into my E.ON account and saw that I'm £400 in credit for gas/electric. From what I understand, that seems quite high for this time of year, so I clicked to request a refund and chose £200. The…
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Octopus- 630Kw discrepancy ,"not a problem" now it is.
I moved into my house August 2022. Within an hour of moving in I took a photo of all the metre readings. The previous owner was with Scottish Power and I wanted to stay with Octopus. My first bill in September i checked everything. The meter reading was wrong. My actual meter was about 630Kw more than what was on the bill.…
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Utility Warehouse actions
I've been in dispute for several months with UW but can't get anywhere I now see that they've been deducting VATfrom the budget plan payments I've made! They changed the payment plan without telling me and then ADDED what they called our missing payment to the usage due What can I do? They won't accept they're wrong. I've…
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Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
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Octopus "cashback" mystery
I'm sure this is gong to turn out to be something simple that has just slipped my mind, but a quick scan of my online banking today reveals a £1.60 which is described as being "Cashback - octopus energy" - only thing is I can't for the life of me think why I'd have been getting paid anything like that from Octopus?! Anyone…
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RTS Switch off - E.ON Next doesn't have a solution to replace my 'multi 9' RTS meter
E.ON Next have had years to sort this out. Some of the meters in our building are over 27 years. I had two appointments to get a smart meter installed and the technicians couldn't do it. Today, they said this about my meter, '' Unfortunately, we do not currently have a direct solution for these specific meter types, and…
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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Best option to replace Economy 10 old storage heaters?
Just moved in and looking to replace some very old storage heaters. I've experienced old storage heaters before and found all the heat was gone by the time I was back from work in the evening. Climastar came round and gave me a whole song and dance about their electric radiators. Super expensive. Told me I absolutely…
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Scottish Power are billing me over £120 a month for a small 1 bedroom flat.
Ok so been here just over a year, at first they set my bills at £83 a month and me being me and being housebound at the time didn't check my meter as it was downstairs I couldn't use stairs and didn't have carers and just left it. About 2 months ago decided to do something about it as it seemed too high for someone who has…
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Rebel Energy goes bust – here's what you need to know
If you're one of its 80,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Rebel Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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EDF bill 6 months after final bill from moving out?
I've just received a bill from EDF when I already paid my final bill about 5 months ago. It seems to be for the early exit fee for both Gas and Electric (£50). Am I right in thinking they had 6 weeks to issue a final bill (I had one in early January that I paid before the end of the month)? It looks as though they forgot…
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Ofgem guaranteed standards, compensation withheld - RESOLVED
Earlier this week I received a £40 credit to my Octopus Energy account for them failing to provide a final bill within six weeks of a switch. I am somewhat sympathetic to them as there is a fairly good chance some or all of the blame lies with my new supplier, Tomato Energy. However, them's the rules.With no sign of a…
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Octopus 'Smart' Meter?
Octopus installed a new Smart Meter to replace the old one (which worked just fine) on 30 October last year. Still not sending data to Octopus, so I can't take advantage of any free electricity sessions. I have almost given up trying to get anything other than stallling and platitudes from them, so I'm hoping that there…
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Fix Confusion / Not sure to do now or wait for July
Hi all - I am in a little dilemma / confusion on my energy currently, hoping you can help! I am with Octopus on their August v1 fix from 2024, fixed until Dec 2025 on these rates: Elec - 23.44p per KWH / Standing charge 65.12 per day Gas - 6.37p per KWH / Standing charge 28.91p per day I have an option to fix now on their…
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Eon Next deliberate overestimation?
• I joined Eon Next in February on pay-per-use monthly direct debit (not annual tariff) as I’m planning to sell my house before winter• I have smart meters showing my daily usage/costs clearly on my phone app• Month 2: I received an inflated “estimated statement” due to “missing data” despite my usage being visible on the…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.