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Switch from EON to a provider with on-demand payment (specific requirements inside)
Hi, I am currently with EON on I am looking to switch over to another provider. Specific requirements I have Proper billing. I supply them readings last day of the month. They send me bill during first week of the month with proper billing period. That's what I am looking for. To clarify, it seems EON does not have stable…
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Fuse - MSE cashback not paid
Hello, I joined Fuse through the MSE cheap energy club because there was a £20 cashback. Without this incentive I would not have switched This was in August last year. I have not yet received the cashback fron MSE. They just 'shrug their shoulders' and claim it's Fuse's responsibility. I also contacted Fuse, they'll…
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Replacing radiators
Could someone please advise on replacing radiators? I inherited my house a couple of years ago and had to replace the boiler when we moved in. At the same time, the gas engineer fitted new thermostats onto the old radiators, but did not mention changing them, despite them being very old (I now know this was not great, but…
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stick or renew
i think most people will be watching the latest tariffs and expecting to see a spike with whats going on in the middle east my current deal with edf no exit fees fixed untill 1st sept26, best deal kicking about is with oftm but with a £150 exit fee (ouch), gas price (current 5.488p vs 5.285) sc 25.883p vs 35.202p and…
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Smart Meter mounting board. Whose responsibility is it?
Hi, We have a cabinet with an old RTS meter in it. I've had 3 engineer call outs, but so far they've been unable to install a smart meter. The meter supply company claim that its up to UK power networks to fix the wobbly meter mounting board. UK Power networks say its the meter supply company's responsibility. Octopus…
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Octopus wouldn't install a smart meter
I requested smart meters but when the installer visited he said he couldn't install a smart meter because there was a lack of space in the cupboard. We were told we would need to get cables moved to make room for the meter at our expense ( around £800) so we didn't pursue it. Our meter is old and needs to be replaced,. If…
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Outfox Energy SMETS1 Smart Meter Compatibility?
Hi all, I'm in a property that has SMETS1 Smart Meters for both Gas and Electric - they were like that when we moved in. The people before us were with OVO, and I'm with Octopus. Both suppliers have been able to connect just fine to the SMETS1 meters and do the readings. I want to switch to Outfox because they are much,…
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Smart Meter change
Hi Everyone, looking for help or peoples previous experience, maybe even Martin himself can help? My partner and i have a smart meter but according to our energy supplier its an economy 7 type. We have asked for it to be taken out of Economy 7 mode and have been told that its not possible, we would need to have the smart…
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OVO Direct Debit Increase
I'm in credit with my OVO account but they have suggested my direct debit is increased from £324pm to £474pm. The reason they have given is that they now insist that you are 1 month payment in credit by 31st March (last day of the financial year hmmmm). Im trying to clarify if they can enforce this under fear i.e. they…
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Octopus - Lack of information
Using a spreadsheet, I like to keep track of my energy costs, both historical actuals and future predictions - this means I need actual rates for standing charge and unit rates well in advance. Despite searching their website, Octopus have no information about how fixed rates will change from 1st April due to the policy…
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Gas meter no longer communicating after move to BG
Hi all, Quick Q - my gas meter has stopped communicating since I switched to British Gas. This includes to BG itself but also to Bright and Loop apps. All comms stopped on the 27th Feb when the switch took place. I thought with Bright especially the readings were completely separate from the supplier ones. Any ideas what…
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I thought my Fix was supposed to get cheaper on 1st April 2026!
On MSE: "Average annual energy bills will fall by 6.7% on 1 April for those on standard price-capped tariffs (most households) but unprecedentedly, the prices of fixed tariffs will also drop in April." On EoNnext website: "Fixed tariff customers will remain at the prices they agreed when they took their contract out."
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Solar panels, FIT payments, MINFO tool, Suppliers Web???
My Solar panels were installed in October 2011. Since that time I have sent my meter readings every 90 days to Scottish Power and have received payment directly into my bank account. I recently switched banks and though almost everything went smoothly, the process involved in getting Scottish Power to recognise the new…
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Smart meter gas readings
Every month or so I manually transcribe my daily meter readings as shown on the Octopus website to my local spreadsheet so that I can keep an eye on how my energy use is going. We were away over new year and so I didn't get round to this until mid January when I noted the figures up until 10 Jan. Last week I thought I…
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Energy providers competent in managing 3-phase supplies?
Dear Forum We live in a semi-rural area without mains gas. Our house is heated by an oil-fired boiler and we have a 3-phase electricity supply. In September 2023 SSE sold their domestic supply accounts to OVO Energy and then our problems began. With SSE, we were able to post all three meter readings onto their customer…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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BG tariff oddities after collective Nov26 switch
I was already on a BG tariff when I opted in to the energy club's BG Collective Nov26. All seemed to go smoothly. Now, looking at my tariff details in my BG account online, I see two issues: Though my elec meter is dual rate, BG and other providers have still supported a single rate tariff. In fact I was on a single rate…
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Smart meter installed now the energy company want to charge more
on a fixed tariff with EDF (ends Sep 26), Have been waiting over 5 months for a smart meter due to issues of non arrival and then an emergency by the installer I finally got it installed last week. Am wanting to add an EV tariff to my fixed tariff but now they are asking me to pay more standing charge/tariff change for…
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Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
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British Gas Web Site - ERR_SSL_PROTOCOL_ERROR
For at least two weeks I have been unable to get into the British Gas web site through any means (apart from the App on my Phone) Their customer service seem to be unaware (or not interested) in this issue and try to blame my Internet Provider. I cannot get onto www.britishgas.co.uk by any means thru Chrome or Edge.…
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