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Octopus Energy account mix up
Hi all, I recently noticed that my energy bills were not including my electricity. I contacted Octopus and they said the meter was only sending info intermittently. So I took a reading and sent it on. Same happened again the following month so I reached out to them via email. In the midst of the back and forth I got an…
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Electricity Meter Blank
Hi there, I tried to submit a meter reading last week after completely forgetting at the end of December. When I went into the meter cupboard I saw that the electricity meter was blank. A quick google said to raise it with my supplier, which I did last week but I have heard nothing, is this normal? Utility Warehouse is my…
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Additional electricity meter
My landlord extended my property no 38 by knocking through to the premises next door 38a several years ago. I assumed the electricity had been merged together and He also adjusted the premises on the electoral register so the old basement beneath the premises became 38a. I kept receiving bills for the previous tenant next…
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octopus new tariff july v1
a new tariff has appeared on octopus, still higher than what i took out in may with edf also no exit fees fixed till sept 26 so its still a no for me
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Smart Meter Installation Trouble
My mum is not computer literate which means that I currently have to read her smart meters and submit the readings online. I will be moving away in roughly 6 months and want to get her sorted with a smart meter, as she has trouble reading the display so couldn't relay the information to me. As part of a previous contract…
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EDF has added a random account & property to my app profile
I discovered by chance last week when logging into the app that EDF has added another account to my profile on the app, connected to a property that I have nothing to do with at all. I can see the full address and the name of the person who lives there, plus copies of invoices. To stress, this property has absolutely…
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Outfo Energy switch problems
Has anyone had problems switching to Outfox( from Eon)? I was supposed to switch back in September, we're now in January. My Eon account is settled, but each time we get to switch day I receive an email to sat that my DD has been cancelled. When I call customer services, no one can explain why, and then have to start the…
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Cheap Energy Club tariff update
"How do I update
my usage or tariff details on my Cheap Energy Club account? To change your
usage or tariff details, log in to Cheap Energy Club. On your dashboard, click the Edit
button next to your address (or click 'Edit' at the top of the results page
next to the details of what you're currently paying). Either will…
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Intelligent Octopus Go limiting cheap charging.
Octopus are limiting their off peak charging rates on Intelligent Go to 6 hours a day from January 2026. This will effectively be 42kwh max per day but Ohme chargers often lower the charge rate according to the grid thereby going over the 6 hours. Octopus are blaming Ohme, hopefully it will be resolved before the limit is…
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British Gas billing chaos
Hi, My bills from British Gas recently have been all over the place with them transferring several hundred pounds between my two accounts (one address, two accounts, no idea why), usage has been transferred between accounts as well, and I've got bills for periods that have already been billed for. A customer adviser seemed…
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Octopus and Kraken are swimming in murky waters
I thought some readers may be interested in this piece on Octopus Energy. It is a long read. TL:DR Overall, do I think Octopus will fail within the next 12 months? No, and on that narrow basis it can reasonably be considered a going concern. But do I think this is a robust business with a secure long-term financial…
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On district or communal heating? You now have stronger rights if something goes wrong
Read the full story: https://www.moneysavingexpert.com/news/2026/01/heat-network-regulations-ofgem/ If you haven't already, join the forum to reply.
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Your excess solar generation exported to the grid could attract HMRC interest. However....
Just read this and it poses some questions... https://www.homebuilding.co.uk/eco-homes/solar-panels/uk-solar-panel-owners-could-face-hmrc-fine There are potentially a number of caveats and nuances here however for a couple who have installed solar: 1. There are two £1000 trading allowances available to offset export…
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Credit balance refund and billing mistakes
I'm with one of the big energy suppliers, on a dual fuel dd standard rate, have been for about 5 years. At some point a few years back there was a misreading with my gas meter reading (must've been me, since I've not seen a meter reader in about 10 years). It was an over read, so I got billed for too much gas. Never…
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OVO saying my daughter cannot move off Economy 7 - is this correct?
Hi, I hope someone can help me. My daughter is a student and moved into her flat thsi weekend. She called OVO as they were supplying the flat and was immeadiatly told by customer services that as they did not have her DD details they would be blacklisting her for the the £7 electricity showing used on teh account since her…
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Octopus EV charging rip-off coming end January
The great Octopus EV charging rip-off. Octopus Energy are one of the largest suppliers of domestic energy in the UK and have introduced a clever system of providing EV charging at low cost – Intelligent Octopus Go. Their algorithm decides when and how fast to charge your EV to spread the load and take advantage of cheap…
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Smart Meter (gas) not working
A few years ago my energy supplier was Shell. Whilst with them I had smart meters (both gas and electric) installed. Shell gave all their business to Octopus. I rarely look at the smart meter gadget that tells me the usage. However from the monthly bills I noticed that I was getting further and further into credit. This I…
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Eon billing me when I have a prepayment meter
Hi, I bought a holiday home on 15th December 25, was told the prepayment key meter was with Ovo in all the paperwork, even called the Estate Agent to ask the previous owner and was told it was with Ovo. Spent 5 hours on the phone to Ovo, who told me my electric was with Octopus, Octopus told me my electric was with Eon,…
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Switch to a new fix early?
Hi there, new to the forum! Apologies if this has been asked before, but I need some help to know if I should switch my energy supply to a new fixed deal now (i.e. early), or when my current fixed deal* ends in May. E.ON have sent me an email offering an early switch - "to avoid potential price increases*" - to their "Next…
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Economy7 clock wrong
My Economy 7 night rate is from 00:30 to 07:30, but the meter is switching circuits at around 00:06 instead. When the switch happens 25 minutes earlier, all my Economy 7 connected appliances such as immersion heater and storage heaters turn on during the day rate for about 25 minutes. That means I'm using 7kWh/hour of…
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