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Eon Next billing nightmare — new build chaos, need help!
Hi everyone, I’m at my wits' end with Eon Next and could really use some advice. We moved into our new build property on March 28, 2024, and contacted Eon Next at the beginning of April 2024 to set up our account. We were told the meters were “twisted”, so they couldn’t open an account until it was resolved. Since then,…
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Imprecise consumption readings from Ecotricity
I recently moved from Octopus to Ecotricity for gas and electric. This was based on the Cheap Energy Club recommendation for a lower-price fixed tariff. The Octopus app gave me daily, weekly and monthly consumption figures to three decimal places. The Ecotricity app and website offer one decimal place for electric and zero…
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My Outfox Energy dashboard has no MSE Energy club dual fuel offers. Actually it has no offers at all
I am coming to the end of my fixed energy deal with Outfox Energy. I compared my energy tariff on the Energy club site and it tells me stick with Outfox who have the best deals So I log into my dashboard which has every bit of account info except the option to join a new fix rate deal. If I follow the Energy club link it…
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Octoprice Data Checker - is it working for others?
I'm referring to https://www.octopriceuk.app/missingData which reads HH data from your Octopus account. I'm getting an error, just wondering if it's a glitch with the site or whether there's a screw up at Octopus. It was working this morning right before I phoned to get Octopus to bring my data up to date. Previous calls…
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British Gas overestimating our gas usage
I have recently moved into my first property (2 months ago) and have been paying £136 pm for gas and electric with British Gas since we moved in. Our property is a small 2 bed end terrace which 2 adults live in. Our gas usage over the last 60 days since we have lived here is 1068kwh in total, but our annual estimated gas…
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Back Billing And The Comedy Of Resolution With Octopus (Question Plus Mini Vent)
Hi everyone, I have been trying to find out if the Back Billing rules apply to Octopus Energy. I have been researching on Ofgem, CAB and other websites - but can't seem to find out if all energy companies mandatorily are signed to this, or if it is still voluntary for some. Does Octopus specifically have to follow the 12…
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Meter box dispute
Hi my partner and I have been in a new build for 2 years now and have had issue with our neighbours due to our gas and electricity meter box positioning, it is on our wall on our detached house but unfortunately we have to step slightly on to our neighbours land to access it. Our neighbours have been trying to fight us on…
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EDF account in credit
Our EDf energy account is in credit by £1299. We had a smart meter installed on 8 April, therefore 3 months ago. This is for electricity only. We pay by monthly direct debit - £224.77. I've had numerous contact by email with EDF as we could not see any information on the energy hub on the app (this part has recently been…
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Smart meter not sending readings to supplier. Supplier won't fix.
Hi All. My smart electricity meter has never sent readings to my supplier. It was installed before I moved into the property, and was seemingly installed without an install code at the time. I initially raised this as an issue with EDF in February, who have since sent 2 engineers round, and had me try and apply a remote…
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Standing charges
These standing charges have skyrocketed over the last few years. It needs to be more transparent what we are paying for.Also I have solar panels and am I correct in thinking that I pay a standing charge for electricity from the grid to be available to use, however the grid can get electricity from me when I have too much…
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British Gas Consumer Rights - Is this worth a claim?!
Hey all, wondering if anyone can give me a little advice - I have absolutely no legal experience, but am considering making a claim against British Gas due to my experiences with them ove the last 9 months. I'll try to explain my situation simply and chronologically; In Jan of this year, I contacted BG to ask for a refund…
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EON FIT Tariff for Solar Panel Generation
I currently have solar panels and have always been on the EON Feed In Tariff, getting paid quarterly for the electricity I generate to the grid. Recently I was asked - as usual - to provide my meter reading so they could make the payment, but when I came to the meter it was completely blank! I let EON know and they said I…
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British Gas! Avoid?
Well despite the horror stories, I thought I would try a Switch to BGas thru CEC, as they were the cheapest big supplier (2 days ago). They have already pulled the tariff! Anyway, there is a problem with the meter numbers. I've tried phoning them, thinking it would be easy to sort out, but no! What a pain of a company to…
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Help! British Gas billing misery. I want to leave.
I switched from Scottish Power onto a BG fixed tariff last June. I have an electric smart meter and a normal gas with an IHD. Due to the fact the gas isn't smart I have been logging the gas meter readings on the app every month. I have been paying a direct debit to BG but have recently noticed they have never sent me a…
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Martin Lewis: Standing charges update risks households paying more
MoneySavingExpert.com founder Martin Lewis has warned that updated plans to require providers to offer low or no standing charge tariffs could risk some households paying more. Read the full story: Martin Lewis: Standing charges update risks households paying more If you haven't already, join the forum to reply.
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Looking for gas meter no standing charge
Hi. I’m new and this is my first post . i had my gas cut off a year ago and SGN have just come round and said my meter is gone but the gas feed is still coming into the house . they have told me I have a month to get a meter installed or they will cut my gas off in the road outside - and to reconnect it will be over £1000…
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Is our electricity bill too high - share of freehold in small block, communal areas
Hi everyone, I own a flat in a small block of 4 flats - a Victorian conversion over 2 floors, share of freehold with a dormant company owning the freehold. I have recently taken over the directorship of the freehold company and am now working with the management company to try and bring down costs as our service charges…
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Variable DD
Can anyone please refresh my memory about the timings for vDD? I'm with Octopus in case that's relevant. Currently my billing date is … well I'm not entirely sure. DD date is the 20th, the next balance when they charge me is the 21st, and my bills cover somewhere around the 22nd to the 24th or even 25th. I used to set a…
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British Gas Smart Meter and now massive hike in bills
We were more or less forced into a British Gas Smart Meter a while back and since then I feel our bills have jumped a lot. We inherited a pre payment meter on Electric but I'm not so worried about that one (could really do with asking to swap out of this). But the Gas bills seem way off suddenly. In May I received a bill…
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Are EV and ToU tariffs unfair to other electricity customers?
I have started this thread to respond to a comment on a different thread ( Martin Lewis: Standing charges update risks households paying more) without taking that thread off topic That is an interesting (and valid) point. Ultimately if every individual optimised their consumption to achieve the lowest import price on a ToU…
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