-
OFGEM contact us
just saw this is there a bank holiday I didn’t know about, and a strike ?
-
British Gas Smart Meter not working - won't refund my credit.
I feel like I'm going round in circles - 12 months ago my smart meter stopped sending readings to British Gas, I contacted them to raise a complaint, I was told it was a known issue and would be rectified soon - could they close the complaint, so I said no, you can close the complaint when it's fixed otherwise they're…
-
External wall insulation and planning
I wonder if anyone who has had external wall insulation fitted could give me any advice regarding their local planning authority? We live in a 1929 solid brick, three bedroom semi. No cavity. We are in the process of obtaining quotes. It has been mentioned that I should contact our local planning department to determine…
-
Central Heating Solution in 2025
Hi all, Newbie here. I've recently moved into a flat with all-electric heating. No gas connection, and an old Horstmann Quartz Economy 7 hot-water heater. My electricity meter was so old it wasn't giving out proper readings and Scottish Power were only charging me 7 quid a month for electricity which was fabulous. I'd…
-
Failed gas smart readings
Octopus installed smart meters for both gas and electricity in 2022. All worked well for 2 years until in August 24 the readings from the gas meter stopped. I asked them to fix it, and submitted gas readings manually via their website. In January 25 I moved my electricity account to Ecotricity. In August 25 the Octopus…
-
RTS Meter Switch Off - Off Peak turned to standard tariff and standing charge applied
Hello, My electricity supply is via RTS meter that the energy supply company yet to change. The property has two meter and until 30 June was charged one standing charge on the general supply and the "off peak" meter for the water and storage meter had no standing charge and a lower energy tariff. From 1 July my electricity…
-
Comparison sites vs MSE cheap energy site
Trying to do comparison as fixed tariff ends, with EDF, at end of Oct. Have got exact annual useage, in kwh, and put in on various comparison sites, and with EDF. Most came up with same deal and an estimated monthly bill around £100. When I tried using MSEcheap energy site......all details the same, it came up with an…
-
Octopus Agile Smart Energy Cost Monitor Up and Running
A hayfever day yesterday so I stayed indoors and made this: It works like a thermostat but instead of switching things on when the temperature falls below a certain level, it switches them on when the cost per kWh of electricity falls below a certain level. The two levels I have set are my solar panel export rate and most…
-
Eon next withdrawing offers before getting chance to respond
Had letters dated 2 September offering fix v43 and another dated 3 September offering v44. These letters arrived Friday & Saturday, on Monday when I phoned up the offers were not available so I had to sing up to v48. I have had this in the previous years when phone to take up offer in letter to be told it is no longer…
-
Help with solar with old FIT export
Hi, I have solar panels fitted by A Shade Greener 13 years ago. They receive the FIT payments and I get to use the energy at the point of generation. I don't have a battery. Because I don't get the FIT payments, I have been on the tracker with Octopus instead of an export tariff. I have no view of what I generate or export…
-
What to do with credit from old supplier
Hi, I have recently switched energy supplier (using the Cheap Energy Club I might add, really quickly and pain free) and the credit I built up with my previous supplier has been refunded to me. As the winter months are approaching, I am wondering whether I should add this credit to my new account or not. If I do is it…
-
Rebel Energy - credit balance sent wrong amount to British Gas
Hello I have had an issue with my final bill and a DD which I tried to recall that Rebel Energy challenged and didn't return. They did deduct the DD from my final bill so when I received it, it was £220 short. After lots of stress and attempts to get this resolved including a complaint with my bank to locate the DD, I made…
-
Meerkat rewards & energy switching
First off - absolutely no idea where on this board to ask this so since it was an energy switch that started it, I'll ask on the energy forum. I switched to Fuse, not because of this offer but when I went via CtM it said it was eligible for Meerkat rewards. Switch has since completed - last week. I went in to my account to…
-
Switch Energy Supplier
My EDF Essentials Fixed 1yr Sept25 expires 01st October: Electricity 24.52/kWh + 60.12/day Gas 5.88/kWh + 30.29/day Estimated Cost £1486.89/ year EDF Fix Oct 26v3 Electricity 25.84/kWh + 54.12/day Gas 6.02/kWh + 27.36/day Estimated Cost £1500/ year Cheapest Alternatives appear to be: Outfox the Price Cap - Oct 2025 - 12M…
-
Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage
Hi everyone, I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next. Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly…
-
BW Legal/ British
I am/was a dual fuel customer with BG since I moved into my house in December 2021. Everything done online with setting up account bills etc, how ever about 3 years ago my gas account disappeared I have contacted BG several times about this and asked for my account to be reinstated but never received anything from in paper…
-
Smart meter for Heatwell electric boiler and RTS switch-off issue
I currently have two meters, one for the Heatwell electric CH+HW boiler and the other for the rest of the electricity in the flat, and am on the Scottish Power Comfort Plus Control tariff (standard rate + "control rate"). Scottish Power are trying to give me a smart meter and put me on their white meter (day/night) tariff,…
-
Gridpay vs Octopus for Exporting Electricty
I have been selling my surplus solar power to Octopus for several years. I also have a Tesla battery that Octopus drain at peak times and recharge with off-peak electricty. Today myenergi (makers of Zappi chargers) have invited me to export my power to them via their Gridpay. I can't find any comparison with Octopus or…
-
Exit fee
How can it be right that octopus switched me to another tariff when the cheaper one I was on was deemed incompatible for me, something I am challenging. THEN, when they tell me its perfectly fine now, they switch me and charge £75 exit fee! I get why there is a fee...you make a decision that nothing better will come along,…
-
EDF tariff end, charges less than on fixed rate - why?
Currently on a fixed rate gas and electricity tariff, with EDF, due to end at end of October. Am in the process of trying to work out what tariff to go with and who! Cannot find my annual actual useage from EDF......seems a minefied (!) may have to phone them. Does anyone know how to see acutal useage? Do not want…
For questions about water supply to your home.
4.2K discussions
28.2K comments
Most recent: Huge increase in our Thames Water bill from October of this year by Robin9
11 November at 3:43PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.