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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Energy Cap
My energy company supplies 100% renewable energy. How can their tarrifs be influenced by the cap that is controlled by the wholesale price of gas and oil.
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Octopus - Change fix now or wait?
My October 2024 12m fix with Octopus runs out in a couple of months. The current (August 25) fixed deal on offer is about £20/ month more than my current contract, so it would seem logical to wait until October and fix again then, hoping that what's on offer then is not much worse than today's deal. Any views on how the…
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Outfox Energy
I used the Cheap Energy Club to find a new energy provider and Outfox Energy came out top. When I went on their website to request a quote, it asked for my gas meter serial number and when I put it in, it said I needed to phone to complete the quote. I have tried to call several times and each time, there are about 18…
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Commmunal heating and Hot Water
Could anybody tell me who is responsible for the cost of draining down the system in a communal private block of flats in order to replace the radiator in my flat. I pay £200 pm for maintainence for the block which includes central heating and hot water and is managed by a management company and directors. There are 36…
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MSE won't accept my address or tariff!
As above, MSE does *not* offer to let me enter my correct address! It shows a sequence of 26, 'a named house', 30 - but we are number 28 which is not shown!Then it offers me Octopus tariffs excluding both Cosy and IOG which have been going for years - and insists on putting me on 'flexible' which is totally wrong. So I…
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Complaint about Energy Ombudsman
Could someone please point me in the right direction with regards making a complaint about EO? Is it worth it? Does it affect the case outcome? are there any templates?
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Ethical question for switching.
We are tenants and must vacate our current house in mid-December after living here for almost five years. I was just doing a price comparison. We are currently with Octopus Energy and have noticed that we could save a significant amount (£35 per month) by switching to Home Energy or Outfox (we only have electricity, and…
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EDF Meter
My in-home display stopped working two months ago. Since most people I know don’t have theirs on but the meter still sends the readings, I decided not to chase for a new one, as it looks like they charge. I received the new bill last Friday and it looked like they only charged for the Standing Charge, I pay by DD and am…
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Related electricity meters
This discussion was created from comments split from: Related electric meter unable to switch online - how to fix?.
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Backdated electricity charges on Meadfleet bil
The estate I live on is levied a twice yearly charge including maintenance costs, overhead costs (which include things like emails, phone calls, admin and staff) and a management fee which is 15% of the combined costs of the above. The current bill has suddenly raised charges billed to them by Scottish Power back to 2014…
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What is your average daily energy usage please?
I purchased and connected an In Home Display (IHD) to my smart meter just before Christmas as we had not had one previously. I am getting what I consider to be very high readings so would like to get a feel for what others with access to daily data are seeing if you are willing to share. My data for just the last 3 weeks:…
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Intelligent Octopus Go - EV Charge Error
Just recently got an EV and Hypervolt charger and switched to the IOG tariff. When signing up I elected to connect to the charger rather than the EV, even though both were listed as compatible. IOG created a charge schedule based on my settings of 80% charge by 6:00AM. The 80% target is also set directly in the car…
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Octopus Agile extra bill
I open the Octopus app more often than is probably healthy. I know I'm in credit by £320 and I'm billed on the 2nd of each month, give or take a couple of days if there's data missing I assume Last night, Octopus stick an extra transaction of £37 dated 5th August but a bill hasn't been issued yet Has anyone experienced…
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EON Trying to bill me from 2020!
I have been with EON energy since they were N power. Prior to having a smart meter fitted I sent in meter readings and also allowed them access for meter readings. I tried to go on smart meter for a while but couldn't due to having an old type of fuse which they eventually changed in 2022 ( approx) All this while i have…
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Most efficient way to pay utilities during student void
I'm a landlord of a student let property. The students are liable for the utility bills between 1st September and 2nd August. I'm liable for the utilities in the void period from 3rd to 31st August each year with new students moving in on 1st September. Each year I seem to have a headache getting the energy supplier to put…
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edf cheap deal
been watching the prices on octopus and edf , octopus cant get close to edf atm edf have just put a 12 month tariiff up these prices are for the north east so they will be some adjustments with what area your in electric Unit rate... electric 23.16p per kWh Standing charge 57.56p per day gas 5.45p per kWh Standing charge…
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Energy Saving Trust Solar Panel calculator excludes annual maintenance
Hi, I know it is the small print but I wonder how many people do not realise that the Energy Saving Trust calculator excludes any maintenance costs? The calculator has just indicated that it may take 12-years to recover my outlay, but if I add another £3,000 (12 * £250) for maintenance then this will push the recovery…
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Moving on from Nest 3 for more savings on central heating
I made good savings last winter from installing a Nest 3 on my combi boiler, while also range rating the 30kW capacity down to 15kW for heating and setting the max flow temp to 60°C. However it was still switching the boiler on/off without any interaction between the boiler and the controller. So for this winter I've…
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Cheap Energy Club Reliability
Hi,When I try & get a comparison on CEC I don't seem to get consistent prices. EG My comparison price today initially came back @ potentially £170 saving over a year. The second time CEC quoted £27. When checking Frequently Asked Questions CEC states they include all providers but my provider (Tomato) isn't there. I…
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