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Scottish power closed account.
Hi. on the 4th of July ‘25 I signed into the Scottish power app to make sure my monthly payments (electricity) were meeting usage, and that I still had a bit of an ‘in credit’ balance to cover the winter. ‘Account closed. Your refund is being processed.’ Yes, they closed my account, just like that. No contact, no warning.…
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OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
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Incorrect Electricity Meter Readings
I recently had my electricity meter switched to a smart meter and the engineer mixed up the peak & off peak readings and I was charged £425 instead of £149. I believe I should have a refund of £276. However Octopus only refunded me £149 because they said I had previous credits on my account. These credits relate to when…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
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Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
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Moving home tried to switch energy supplier
I have just bought a new house and I wanted to switch my energy supplier to Octopus. The existing supplier raised an "objection". What process do I need t follow here? Do I have to sign up with the existing supplier first and only then I can ask to switch?
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Report EDF to Ofgem for systematic breach of supply licence condition
Hello. Under SLC14, energy suppliers are allowed to block a customer's switch away to another supplier when they have issued the customer with a written demand for payment and payment remains overdue 28 days or more since the written payment demand was issued. EDF are breaching SLC14 by objecting to a customer switching to…
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Variable DD
I had a smart meter installed on 1st May - prior to this i submitted monthly readings on the same day each month - received a bill 2/3 days later with the amount being taken about 10 days later on same date more or less - this worked perfectly up until the sm meter was installed - I had to have one as my old was one of the…
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Debt Collection letter from Shakespeare Martineau
Hi I recently received a collection letter from Shakespeare Martineau claiming that I owed OVO £6,627 for an address I lived at a couple of years ago. I've never been a customer of OVO (they did supply that address but the customer was my housemate and he's still with OVO and has evidence that the account was transferred…
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Crossed Smart Meter
Has anyone been the unfortunate position of having a "crossed meter"? This is where a different set of smart meter equipment identifiers (GUIDs) than the ones you physically have have been assigned to your property or MPAN. I've been in this position since October when a couple of weeks previously I had to have a…
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Viessmann 200-W Gas Boiler - The most efficient boiler sold in the UK?
Greetings all, Thought I'd share the real world before/ after consumption data from our household after we replaced our 5 year old Worcester Bosch Greenstar with a Viessmann 200-W System boiler. In a nutshell, we are consuming ~31% less gas YoY with the only other variable being the replacement of our large K22 radiators…
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EDF Internal Switch Fee
Hi Just wondering if anyone has recent success of having the fee being waived for an EDF internal switch? Cheers
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Advice Needed – Second EV Charger + Tesla Powerwall 3 + Garage Setup + heat pump
Hi all, I’m planning to install a second EV charger and possibly a Tesla Powerwall 3 and heat pump and would really appreciate advice on how best to approach the setup. I’ve already had one quote, but I’m getting mixed messages from different electricians, so I want to sanity-check everything before I proceed. 🏠 Current…
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Scottish Power back billing
Hi, newbie here. I need help. Long story short, I've been trying to get a final bill from Scottish Power for 12 months. I was with them for nine years and left this year due to direct debit costs being too high. I'd never had a problem with them until I requested back billing as I was showing a large amount of credit. Fast…
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Radio Teleswitch service switch off
Just received a letter from British Gas regarding my meter. I live in an electricity only flat in a converted warehouse utilising Economy 7 for overnight use. Although they give details of the switch off and ask me to book an appointment to replace my meter, the letter then goes on to say " The good news is, it looks like…
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How do you change from one Octopus fixed tariff to another Octopus fixed tariff?
My mum is currently on fixed rate tariff with Octopus (due to end in May with no exit fees), but she would like to switch to the 16 month fixed rate loyalty tariff that Octopus are now offering and she thought she would be able to do this, since there are no exit fees on her current tariff. Using the Octopus app, she…
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My supplier thinks I have more credit in my account than I really do
This discussion was created from comments split from: Smart Meter.
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Solar panels, are yours making you greener?
I ask this question because my energy supplier keeps asking me to increase my monthly direct debit, even though I've had panels and a battery fitted. I've looked at my energy use and, to me, my use is higher then before. So I checked.For week commencing 13/01/25 I left my panels switched on, took a meter reading,and lived…
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British Gas back billing
Hi folks! Hoping for some advice or if someone has similar experience. I've experienced a few issues with British Gas (they only supply our gas) over the last 18 months but this latest one not only takes the biscuit, it takes a whopping cream cake. Allow me to explain. On 23rd June '25 I gave BG my gas reading as I do…
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