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Octopus Snug and Switching Problem
I switched to Octopus Snug in September last year and since then have been unable to obtain Economy 7 quotes, all the comparison websites think I'm on a normal tariff. I did speak to someone at Octopus about this a while ago but just got "it wouldn't be us" which was very helpful!! Just wondered if anyone else had…
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Is this a genuine letter
This letter got pushed into my letterbox but I have heard nothing at all from my energy supplier Is it genuine.. should I be concerned ?
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Bit confused about fixes and EV Tariffs (Octopus)
Got a quick one to check, hopefully is simple… I’m with Octopus and gas is fixed to Dec 2026, however my electric tariff is IOG which I think is variable. I can’t see a fix EV tariff on Octopus; is it possible to get this type fixed or am I stuck on the variable?
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Solar Export tarriff makes my EDF standard account unuseable
Having solar panles and an export seg, Keeping control of my normal electric and gas tarriff is a night mare with EDF, as they seem to have dumped my export readings into my main accout. This has caused me lots of problems, unable to change tarriffs on line, unable to book a smart metter install on line. Then add in I live…
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edf
I am contacting you regarding systematic billing manipulation by EDF Energy that is currently threatening my family's urgent mortgage renewal this June.Following a multi-year billing delay caused entirely by an uncompleted supplier transfer error on their end, the Energy Ombudsman formally investigated and ruled that the…
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Crossed Meter - British Gas not helping.
Hello, I have been dealing with a crossed meter situation since last year. After multiple conversations with British Gas that were very unhelpful, I opened an ombudsman case. During the case, BG sent an engineer out who identified the correct meter…let's call this meter A. They identified meter B, the meter I have been…
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Incorrect tariff rates.
Hi, I just wanted to highlight something I have picked up recently whilst reviewing my British Gas duel fuel account paid by monthly direct debit, As my fixed tariff comes to an end later next month, June 2026.I am currently on the British Gas fixed tariff v32 which is due to end 25th June 2026, I have been on this since…
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14 day cooling off period when switching
I was on a 12 month fixed rate with my current supplier that expired on 17 May. My current supplier offered me a new 2 year fixed rate which would start when my old fixed rate expired. I agreed this new fixed rate on 12 April. My new deal started on 17 May as agreed. when does my 14 day cooling off period start- 12 April…
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Smart Meters
Hello allI recently emailed Octopus Energy as they said I didn't need to send meter readings as I have smart meters. I told them that I'd asked for the 'smart element' to be disabled & asked how I could achieve this. Below is the reply I received. Are they correct? Many thanks in anticipation of replies. I understand that…
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Fixed Tariff ending and move on the horizon
I'm currently with Eon and they've notified me my fix is coming to an end. If I do nothing, they will move me to their Next Flex Tariff. I am on a dual fuel tariff as this property has gas and electric. I'm hoping to move within the next few months. I've got a buyer for my house and offer accepted on a property but the…
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EDF Smart Meter Settlement
We have received an email from EDF stating that they have automatically moved us on to 'Market-wide' half-hourly Settlement preferences as this is an Ofgem requirement. We have never heard this mentioned before, do we accept this change or do we keep with the monthly smart meter readings?
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MSE News: British Gas to pay compensation and debt write-offs to those forced onto prepayment meters
If you had a prepayment meter forcibly installed by British Gas, you could be entitled to compensation and/or an energy debt write-off. The energy supplier has agreed today (Friday 15 May) to pay out £70 million in compensation and write-offs following an extensive investigation by the regulator……
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Has the E.ON Next Next Fixed 13M V12 been pulled??
The above tariff appears on the MSE energy club listings however, I can't find it on their site. Any ideas?
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Smart Meter Adviceq
Hi, OVO customer here and our analogue gas meter has a fault. We need a replacement and I understand this has to be a smart meter. However, my electricity meter functions perfectly well. OVO are insisting on a dual swap out - is this really necessary?
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Aclara SGM1416-B Smart Meter historic data
I have been renting since November 2025. The flat is fitted with the above meter and I have been sent lots of estimated bills from EDF Energy for the month of October 2025 - when I think the flat was empty - the previous tenant having moved out. Nothing really to do with me since I use Octopus but I'm trying to clarify the…
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energy companies and the windfall tax?
Hi, why cant the energy company's reduce the bills to us, the consumer, so that they dont have to pay the windfall tax, win win, as they are still making the same profit without having to pay the windfall tax.??
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Heat recovery system for mixer showers
Have just had a new EPC (rating A 118) and one of the two suggested improvements is heat recovery system for mixer showers I've never heard of these - does anyone have one? Do they work well? Are the worth the cost of installing? TIA
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Not quite understanding the Fuse fix
Before I moved to Fuse I was with Octopus. When I was on a fixed deal with Octopus my monthly bill was the same each month. I paid a set amount & over the course I ended up building credit. Same with Shell when I was with them before Octopus. When it came time to lock in on a deal again, Fuse were the fit for me - so I…
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Home Energy variable vs Octopus fixed
so I’ve read through Martin’s advice and any threads but still struggling to figure out what to do. We are on the Home Energy variable tariff which is a discounted vs price cap tariff. Currently averaging around 10% below cap. With July price cap looming is it worth sticking with it (hoping that even if price goes up it…
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