-
Final Bill Credit Repayment - Octopus Energy
I've recently left Octopus Energy, I switched away from them on the 26th August and I got a final bill from them on the 9th of September which clearly stated the balance owing to me would be repaid by the 24th of September but this wasn't paid over until the 20th of October. I had to chase to get this refund and I was sure…
-
Nationwide Renewables - Solar Panels
Has anyone else had dealings with Nationwide Renewables? They installed Solar Panels at my Fathers last July but have yet to provide any certification at all. They are not MCS certified and not a part of the REAL registration scheme or even subscribing to the Ombudsman. I'm in discussion with a Complaints Manager who,…
-
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
-
Hive heating
Hi I recently moved 3 months ago and it already had a Hive heating system. I have the app using my email address and phone number (which the previous owners set me up I believe) but Hive will not accept phone calls or webchat from me as they say they don't recognise my personal details. I have emailed them 3 times and…
-
LPOA and utilities
Hoping this is correct forum as it’s to do with a utility company and bill management. I have LPOA for my Mum for both Finance and Health. She is now no longer able to manage her finances without support snd we are finding post stuffed everywhere. I have registered LPOA for every organisation she’s involved with, without…
-
Where is this all electricity use coming from?
We are a family of 4 and our electricity bill estimates our annual usage at 5000 KWhr which is quite high. This was before we bought an EV so the usage will be closer to 9000. Iam at a loss to where all this usage is coming from. We are normally careful, dont leave lights on in unused rooms...etc. We are currently with…
-
EON - is it a requirement to use their budget app to pay a debit
Hiya, This is quite long, but with multiple issues, but the main issue is at the bottom as a TLDR. Up until recently, our Direct Debits have been affordable. However, a debit balance started and began to build. The bill reassures me that we are still paying enough. Over time, the debit builds, but the DD remains the same.…
-
Octopus Energy - Smart Meter Economy 7 times
I'm currently in an argument with Octopus energy regarding when my Economy 7 times are... Their website says "Your smart meter will have a fixed off-peak 7 hour period from 00:30 to 07:30. This time period takes place according to Coordinated Universal Time (UTC), so during British Summer Time (BST) the 7 hour period will…
-
oil fill rad
can anyone advise i'm on edf and on there sunday saver getting between 8-12hrs free electric on a sunday now ive seen on tesco site there offering a 2kw oil filled rad for £48/ screwfix 2.5kw same price i was thinking of getting this and only using it on a sunday with the free electric as winter is around the corner and…
-
EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
-
Moved: LanesGroup flooded my garden with raw sewage –Sewage Provider cleaned it up, can I get compe…
This discussion has been moved.
-
MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
-
Octopus Warm Home discount
What exactly is the criteria for group 2 warm home discount? We have an old terraced house (1890)our 19 year old receives UC+PIP but isn't named on the bill. Husband and I don't claim UC but we received the £150 last year
-
Aclara meter clock and readings
Hi all Hopefully someone can help me - how do I check if my smart meter have the correct time. I have Aclara meter but there are A and B buttons none showing the time . Is it always correct time because the meter is smart? Reason for asking is because I moved flats but In the same building so all appliances are the same .…
-
Looking for EV Electricity only tariff
I have looked in the Cheap Energy Club for an EV tariff, i.e. pay less over night. The results do not help very much as EV tariffs are not shown. When going to energy company sites they don't show their EV tariffs - easiest way found is to google the company with EV tariif. I currently am on Ovo with their Charge Anytime.…
-
Petition To Ban Exit Fees Within Suppliers
I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal. For that reason I have…
-
New MSE Octopus tariff that is nowhere to be found on the page?
Hi all, I am due to either renew or switch my tariff. I am currently with Octopus on their Octopus 12M Fixed October 2024 v2 tariff. I am on a day/night tariff, but have asked for a single-rate option as it seems that I am actually wasting money on the day/night one. The quote that Octopus have offered to me was under…
-
EDF cancelled DD for existing debt
Hi, has anyone experienced EDF cancelling a DD for a debt and not getting in contact? I set up a DD with EDF to pay remaining monies owed due to switching to a cheaper energy company. For over a year the DD came out my account without much thought, I logged into the EDF app today to check on it and noticed it said the debt…
-
Heat only boiler timings
During the week I set the water to start heating up at 5.30am, and daughter is in the shower at 6am. It usually only takes 20 mins to get to temperature in the warmer months. Now that the heating will start to kick in too before we get up, this will take priority over heating I'm guessing or do they work together? Only got…
-
Outfox refusing to give full refund
When I joined Outfox a year ago, they charged me £145 per month, then put me up to £217. I have solar panels. I have recently changed my tariff with them and am now paying £150 per month. I am £250 in credit. When I asked for refund, I was told I could have £100 back as they like to have a month direct debit in advance.…
For questions about water supply to your home.
4.2K discussions
28.3K comments
Most recent: Forced to have a water meter by dunstonh
Today at 10:31AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.