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Smart meter error
Hi first time posting so hope this is ok. My daughter was with British gas for electric and gas in her previous home( moved out in feb this year) Smart meter fitted for electric. Several times over a 2 year period advised owed over £1000 and when contacted them always resolved ? And advised their error . At the time of…
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MSE News: Energy Ombudsman may FINALLY be able to enforce its decisions against energy companies
If you refer a complaint about your energy provider to the Energy Ombudsman in future, it may finally be able to enforce its decisions. The Government has confirmed that the Energy Ombudsman will be given the power to force firms to pay compensation, with individuals able to take energy providers to court for failing to…
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Fuse energy
Interested in real life experience of using Fuse Energy please. My fixed deal with Octopus ends next month and their renewal offer has considerably increased rates, so I am looking around for alternatives. Via a comparison site Fuse energy looks like a good option so I thought I would take a look at their website and…
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Updating meter hub from 3g to 4g - now no data?
I got a call from Octopus Energy yesterday about upgrading the meter hub from 3G to 4G. Now, though, I’m left without any readings or data on my smart meter. They updated both the electricity and gas meters. My electric supply is with Octopus, while my gas comes from Fuse Energy. Any idea how long it usually takes for the…
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Smart Meter monitor working question
I aplogise for the long story. On the BG MSE fix, and finallly got round to installing a smart meter. From phone call to installation 1 day. BG got their box ticked and target met. Installed on Feb 11, told by the guy the home monitor would work in 2 hrs to 2 days. After a week phoned and told it would work in 28 days.…
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Unit gas price
So the price cap for the 3rd quarter will go up by 13%. OK. Anyone else seen their unit gas price go up by more than this? Mine has gone up 28%!!
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Octopus energy bill dispute
Hi all, I was with Octopus energy for just over a year, and they've now sent me a final bill. They've basically ignored all the customer readings I've sent in and come up with estimated readings that are completely different. The bill is about 30% higher than I think it should be. I've complained and sent photos of the…
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With the Iran peace deal, it is now worth fixing our energy plan
I am due to renew my energy plan. Do I fix or go standard.? With the new Iran peace deal, I am wondering if it is worth fixing my energy deal since energy prices may come down. What is the thought?
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Smart meter electric issue
Hi, so im 77 yrs old and living one bedroom bungalow. Sit in dark most of time or use battery candles. Been through 2 suppliers who could not help why my bill so high. My daughter did all st home tests. I changed yo new supplier who appeared to be better. However cost is now still high. 50 a month elec only. My gas is 15 a…
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RTS SHUTDOWN AND THTC
I am a customer with EDF living in Aberdeenshire with electricity as my primary source of heating. My heating is on a standard variable heating tariff and this controls timed power to my storage heaters and 24/7 power to my panel heaters etc, all controlled by a RTS meter. This setup is THTC and was originally installed by…
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Switching to new energy deal before previous one finishes
Hi, I was wondering if it's possible to book an energy deal in advance, so the contract under that tariff starts only after my current energy deal finishes. That is even if the new companies tariff increases in the interim period.
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Is anybody on the Nibe PeakPay Pilot Scheme?
The scheme is run by Shuffle Energy as a pilot for 12 months. I'm awaiting to see if we are accepted. We are running a Nibe S1256-8 with 700m of coils (nice wet ground). They sent an invitation in February which I noted but never did anything, but took a closer look today. It's a Demand Side Response (DSR) scheme,…
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Warm Home Discount issue - BG Energy
Has anyone else received their Warm Home Discount with British Gas? I thought it would be applied to my energy account as like previous years as I pay by direct debit but they are saying that I have to wait until my next bill which is due end of May and the discount should show on there off my bill for the past three…
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Meter certification date - dispute with Octopus
I have a Landis + Gyr 5235A electricity meter. It has a 20 year certification period. The certification stamp on the meter clearly says September 2009, meaning it's not due for replacement until 2029. This is backed up by the Landis + Gyr spec sheet, Citizens Advice, and Octopus's own website. An Octopus agent has…
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Issue with energy company charges
We live in a big older property E-on the gas and electricity provider has admitted that there has been a fault with the meter They have said that it is now fixed It is too old and cannot have a smart meter fitted E-on is trying to say that the amount owed is around £5,000 due to the faulty meter This amount stems back over…
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Economy 7 / 7am cheap rate
It's probably been asked a million times already but does anyone know which electricity supplier I should use if I want the old economy 7 tariff? Usually that was 12am to 7am at the lower rate. A lot of companies now have reduced their overnight window and that's not as good for me. Some end at 5:30am, a lot of them end at…
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Thinking "outside the box" British energy prices Vs comparable markets
Whilst most of us are "in the game" of tariff and "savings" with ever so many suppliers etc, I just can not come to terms it being at least double the price of IE Spain prices, never mind paying "standing charges" and don't get me started on "exit-fee" scams. https://www.energyprices.eu/electricity/spain Am I wrong or is…
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Scam Call? EDF MPAAS?
I received a call supposed to be from MPAAS on number 03308088910 I was told they had been instructed by EDF to send out someone to come and turn off my Gas Meter as it is not working properly . I received a Statement off EDF 23rd with my gas and electric meter readings. I would not confime anything, but was dismayed that…
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Is my New IHD Broken?
On Monday I had new smart meters fitted by BG and they are sending data to BG, I can see my usage on the BG app. However the IHD is displaying awaiting data please see system status. I have it plugged in to a socket on the other side of the meters so the WIFI signal is shown as maximum so how long does it take to…
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BG won’t accept my meter reading
When I submitted my meter reading for my electricity it just then shows a much lower estimated amount! It did show my gas reading correctly however. I have tried submitting by both app and web site with no change. Just their estimated amount. The same applies to trying their phone option as well. Any ideas? I am not on a…
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