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Advice Needed – Bionic / Opus Contract Dispute & Meter Issue
Hi all, I’m in a dispute with Bionic (broker) and Opus (supplier) about my business energy contract and could do with some advice. Bionic set me up on a contract based on incorrect information in the national database, which wrongly showed my supply as half-hourly (HH). I only discovered the error through my network…
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No gas usage recorded on DCC since April. - Octopus billed for unreasonable amount of usage.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
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Seasonal settings on a gas boiler
I have a system boiler. Is there any benefit in adjusting the seasonal settings when I also have a HW tank thermostat and a room thermostat in the hall?
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Warm Home Discount - Name on Bill Eligibility
Hi, Just wondering if anyone has any advice on the following, please? My wife and I became estranged last week and I have left the marital home, a property where most of the bills are registered in my name and the monies leave my bank account. I have begun contacting various authorities/companies to advise of the change in…
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Octopus backdating charges
Today (19/08/25) I've just gone from being over £500 in credit last month to being landed with some mysterious back charges and a new bill of over £2500 in debit. This would take our energy bill to over £5500 per year has anyone else experienced this and any suggestions how to deal with it? No significant changes in energy…
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Ovo help! Previous homeowner debt
Hi looking for some advice, Just bought a property supplied by Ovo, that has prepayment meters for gas and electric. There is debt on both meters and gas in total of £1300 and increasing by the day. Ive provided all the evidence to Ovo that I have only just moved in opened and closed an account with ovo to go with my old…
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EON
We have recently had a smart meter fitted by eon ,, even though we did not request it we went ahead with it as a pay as you go ,, one month in we are still wating for that to be switch from monthly direct debt which we where never told ,,, we have always said it had to be pay as you go ,,, i have had a nightmare with eon…
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Fixed rate not fixed
My fixed rate energy bill has just more than doubled. What I didn't realise was that the fixed bit is cost per unit of electricity and not usage so I've managed to accumulate a fairly hefty debt. Had I known this I wouldn't have bothered with a fixed rate. British Gas, who my account is with, have agreed to lower my direct…
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Early exit fees quoted on Cheap Energy club
I am looking to switch suppliers on the cheap energy club to a fixed rate dual fuel contract. The early exit fee is £100 but it does not state if that is £100 per fuel or for both. Can anyone clarify this.
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Switching to another new supplier while in 14 day cooling off period
I recently switched from Eon Next to BG and my BG services started today. However I found a cheaper deal with Fuse, and I decided to switch from BG to Fuse. Am I correct that BG cannot charge me exit fees to move to a new supplier, as I am still within my initial 14 day cooling off period with them? I didn't want to cancel…
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Fuse Energy.. Clocking Electric meters?
Even time I go on holiday, which is usually for around a month, I carry out exactly the same procedure on the main Electric circuit box, I leave the main power switch ON and flick all the RCD circuit breakers OFF. When I return back home the Electric meter is always the same reading as when I left, except for the time when…
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£20 payment
Hi, just a simple question. I switched my gas and electric tariff through an MSE link but withing British gas, i.e. from one British gas tariff which I was on to another BG tariff. Am I entitled to the £20 dual fuel payment from MSE? Many thanks.
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When is a fix not a fix?
I analysed my ‘fixed’ tariff with EDF Energy to discover that they had increased both the unit rate and the standing charge several times during the fixed year of my contract. How can this be possible? The tariff was EDF Ensure Jul25.
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fixed rate energy bill is ending and Direct Debit is increasing
This discussion was created from comments split from: my fixed rate energy bill is ending and DD is increasing by £200 per month.
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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Cheaper energy
I have utility warehouse and in credit no exit fees been offered £20 a month cheaper over £200 a year is it better to switch as I get emails saying there’s better deals on energy now?
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Export Mpan problem
EDIT: My Bright app is seeing export now after deleting and re-adding my meter, so maybe its just a matter of waiting as somebody mentioned. ---------------------------------------------------------------------------------------------------------------- I have recently signed up to SEG with EON Next. This seems to have…
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RTS METER SWITCH
Help ! Ovo are telling us that our electricity supply will stop if we dont make the switch from our RTS meter to a smart meter. We dont have a need to change it. Are they scaremongering?
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Octopus Final bill for £2K cannot be right
I moved out of a property in June and received a closing bill from Octopus in July which seemed correct. I keep a spreadsheet of bills and usage etc and so I was tracking roughly what the closing amounts should be. Yesterday I received a demand for £1902 from Octopus, stating that the smart meter reading on 8th June was…
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Outfox Energy - switching tariffs internally exit fee rules from 1 September 2025
Outfox used to let you switch tariff internally without charging any exit fees but they are changing that position from the 1 September according to a Facebook post from Outfox. You will have to pay any exit fees unless you meet two particular criteria... You’ve completed 50% or more of your current fixed tariff duration,…
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