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EV Tariff off-peak TOU out of synch for Economy7 users
Hi members, Just wondering if anyone else in the same situation and what is the likely solution apart from adding an individual timer to my consumer unit. Recently switched to EDF Energy GOElectric EV tariff and time of use (TOU) off-peak hours are from 23.00hrs to 06.00hrs (7hrs). However my home has the traditional…
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Switch from Octopus to Eon - smart meter functionality?
I wish to change suppliers but am concerned that if I do then I will end up having to do manual readings all the time instead of the smart meter doing it all automatically. Is there a way of checking whether my meter is compatible with the new supplier?
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Electroverse confusion
My partner has been trying to sort out linking his card for weeks. Contact Octopus who pass it on the Electroverse, but that has where it has stopped so emailed them direct and had response so which is ongoing. Asked for photo of card and sent early this morning - no response yet. But the confussion is who are these folk…
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With OVO waiting for the crash?
Investigating whether to wait of switch seems to show that to wait and let OFGEM inform me of my new supplier is not a big deal and the new company takes on the service and my credit. Has anyone a different experience of their Electric company failing and being switched? I've been looking at E.on and Sainsbury (seem to be…
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Lied to by Octopus
According to Octopus - I have £50 per item - early exit fees on my account This is not true - I have an email from Octopus when I signed up to 12M FIXED - 12 months ago - saying "NO EXIT FEES" What bothers me is why they believe that this is the case and the fact that it has stopped me from changing suppliers to fuse…
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When to switch
Hi there, hope you can help an occasional visitor here. Circumstances are fairly "standard", older couple living in 3 bed bungalow with gas central heating, electric cooking/showers etc, no special needs. My fixed deal with Eon has just ended and I can see all my future options on the cheap energy club. I am sure you can…
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New energy tariff confusion
We are told that due gas price increases due to the Iran war the price cap will being increasing by 13%. So why when I am look for a new tariff do I get these results. Electric currently 18.84p new 22.59p p/kwh with standing charge from 53.77p to 58.94 p/day Gas currently 5.76p new 5.13 p/kwh with standing charge from…
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Octopus customer service
Has their customer service deteriorated recently? I sent an email and have had to chase Octopus twice for a reply. It's the correct address as I get an auto acknowledgement.
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New Price Cap 1 April 2026 Octopus Fixed
I'm on the Octopus Fixed Tariff until 3 June 2026, 24.08p per kWh, 47.28p per day and pay via DD £204 per month. No gas. I'm a bit confused as to what to do for the best. Do I just stick with it, until the tariff expires on 3 June or change to a new tariff, on 1 April. There is no penalty for changing tariffs.
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Electricians:Would BS 1363 itself need updating to formally allow bidirectional energy flow/backfeed
With BS 7671 Amendment 4 and the upcoming BSI plug-in solar standard, what specific amendments would still be needed for true legal/safe backfeeding into a standard UK 13A socket? From what I understand, the main issue isn’t the wattage itself (e.g. 600–800W), but that BS 1363 sockets are designed as power outlets rather…
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Octopus refund.
I saw Martin on the MLMS recently, saying we should request refunds for large energy bills credit. I decided to do that. I was £335 in credit last week. I pay £45 per month by DD. It is low because I have solar PV and for at least 6 months in 2025 my export payments were more than my electricity bill. They recommended last…
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New rules on energy suppliers fixing smart meters?
There was a fair amount of press last Feb/March 2026 regarding new Ofgem rules where energy suppliers must fix smart meters within 90 days of the fault report. According to the published info at the time, including on this site, energy suppliers could face fines and other punishment if they did not comply. Does anyone know…
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Switching to flat rate when smart meter was previously economy 7
Hi all, I hope you can help. I moved into a 2 bed electric only flat in December that had storage heaters & economy 7. After the shock of my first month's bill being £300 😱 I replaced the storage heaters with infrared panels so no longer needed the econ 7 tariff. I was on Octopus Flexible (with different day/night rates)…
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How to live without heating - save £000s
I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…
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Best time to switch electricity only deal?
HI, I am on a fixed electricity only deal with EDF that expires at the end of June, and wondering if it would be better to switch to another deal before the price cap announcement, i.e. are available deals likely to be worse after the announcement?
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Octopus fixed rate ?
My current deal is due to end next month gas electricity Standing charge 28.51p per day 41.35p per day Unit rate 5.36p per kWh 21.06p per kWh What is the cheapest option for me to switch to ? Octopus fixed 12 months is Standing charge 28.42p per day 44.35p per day Unit rate 7.07p per kWh 25.79p per kWh Early exit fee £100
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Scottish power
Can someone help please , I moved out of my house yesterday 25th May , went to close my account I gave gas read which is fine , I have a prepayment non smart meter with Scottish power but they are saying my move out reads are high , they are saying I sent in a meter read on the 20th of April which never happened of 51140…
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Clarification of Gas standing charge?
In early April we went all electric for our home. Mid April we had the Gas Meter removed from the side of the house. I believed at that time, as the house does not have access to a Gas supply that the standing charge would stop. I have now been told by my supplier that in order for this to happen we will need to have the…
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Help! Student renting and must arrange own bills
My grandson is heading into his second year at Uni and would like to share a flat with two friends. They've found somewhere but bills aren't included. He told me they've been quoted £30 per student per week with Unihomes to cover tv license, water, insurance, gas, electricity and broadband. To me that seems high, but it…
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Back billing, Are you eligible?
We see a lot of back billing threads here is there a guide to whether you are eligible or not as we get a lot of crossed information so what is the actual truth of it all? Here is the ofgem information but from other posts here it's a little more nuenced than it first appears…
For questions about water supply to your home.
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Most recent: Southern Water extorting by DD by jimjames
26 August at 11:28AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.