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The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
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Home Energy Feedback
I'm sharing my experience with Home Energy, just for information purposes. After a short 4 month relationship, I don't feel comfortable with them and have already changed supplier. Whilst invoices are being produced with correct information, signing in to check my account online to view invoices etc, many of the entries in…
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Government finds 'systemic failure' with solid wall insulation fitted under GBIS and ECO4 schemes
Read the full story: Government finds 'systemic failure' with solid wall insulation fitted under official schemes – here's updated info if your home's affected If you haven't already, join the forum to reply.
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Problems with OVO
On the 16th of May of this year, I spotted an envelope from OVO
addressed to the tenant of my flat with the words "Final Notice" on
it. It was simply addressed to "The Occupier" but I opened it given the urgency. I found that it was for a gas bill from OVO of £340 and so I called OVO to tell them to
stop sending letters to…
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Octopus Energy - registered meter belongs to a different apartment, very stressed......
Hi all. I'm writing this on behalf of my son who is in one of multi apartment conversion of an old building. He moved in and everything was hunky dory and life was good. Then new tenants moved into an adjacent apartment and things started to go wrong. He noticed that his electric bill sharply rose over the coming…
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Utility warehouse final bill
Joined UW several years ago on a fixed tarif which worked but , as most people have forgotten to actually check my bill breakdown. As I send an actual reading for gas and electric every month, I noticed they were charging me not only for actual energy consumed , but also estimated , which surprisingly met my fixed tarif…
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Fischer heating - please help
I recently bought a house with Fischer heating and a Fischer water system. I know, not ideal. However, we loved the house and there’s no gas. We turned all the heaters off at the wall and have the minimum hot water on and Octopus have charged us £225 for a month in electricity. Of course this is madness and not sustainable…
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No final bill after 7 weeks, what are my rights?
I moved house on the 30th may. I told my energy company - home energy. A week or so after I called them and they said they would work out my final bill. 4 weeks later still no bill, I called them and asked for my bill, same thing, they said they would work it out and email me. 7 weeks later and still no bill. I am £800 in…
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OutFoxtheMarket website
Has anyone else tried to access the new and (supposedly??) improved website with the name change to OutFox Energy? I can't get in at all. Coincidentally I was just trying to do this to report my meter readings when I got a call from some chap who knew my address and knew my energy provider and said that OutFox had asked…
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Surely not just an immersion heater?
We have just moved into a new build house - all great so far but we cannot work out the hot water system. In the garage we have a boiler (not combi) and a 300l hot water tank. We have a control panel for the heating and hot water where you can programme times for each. The instruction leaflet confirms this is two separate…
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Stuck in EDF time loop
Hello everyone, About four years ago, I took on a lease for a 2,500 sq ft commercial building that needed major renovations. The space had previously been split into three separate units, each with its own meter. The building was completely overhauled, and 10 air conditioning units were installed. I had signed up with EDF…
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British Gas Refund for credit on Deceased Son's Account
My son died on 29 February leaving credit on his gas and electric accounts of £235.89. I contacted British Gas who sent cheques for this amount to my address (in Scarborough). I contacted them when these cheques never arrived and they cancelled them and reissued a single cheque for the above amount. When this too failed to…
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British Gas, Economy 7 and smart meters (again)
We have a smart meter fitted last week. We have economy 7. Since the new meter went in the immersion heaters have not turned on. Previously the immersion switch stayed on all the time and the power to it was automatically energised when the off peak rate started. It seems that this is not happening since the new meter. We…
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Closing bill - charged for usage in Feb 2024
I have just received a closing bill from Octopus for a property that I moved out from. As part of the bill, they have charged me about £75 for charges from February 2024. I think this might be “correct” in that I seem to remember noticing that they had not charged me for a period when I changed tariffs or suchlike, but,…
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MSE energy club
Hello, I'm trying to join the MSE energy club - but when I enter my postcode, my address doesn't appear on the drop list - any idea how to resolve this?
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new tv more electric
ive just been getting a new tv 65inch (oled) from a 15 year old led hd tv yesterday was its 1st day in use for about 15hrs, i didnt do anything out the ordinary for electric consumption on a normal day about 3.5kwh, but yesterday its went upto 5.5kwh the connection on the tv is 100% streaming via apps and firestick so i…
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EON back billing query
My daughter is disabled. She moved into her current flat in October 2022, and EON supplied her electricity. She recently changed her energy supplier from EON to Octopus, and was surprised that EON were continuing to take monthly direct debit payments two months after the switchover. When I checked her EON account, I…
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No Electricity Bill for 15 Months
About 3 months ago I wanted to see when my current fix was due to expire and logged in to see a large credit on the account. Thought it was odd and started looking into it more and noticed my bills showed Gas only. I could see usage was being usage was being tracked. However when checking meter readings it didnt show…
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Ecotricity cashback through the cheap energy club
I'm trying to sign up to Ecotricity through the energy club but it says - "We can’t help you switch to this dealThis supplier won’t let us help you switch to it, so unfortunately you’ll have to go to its site and do it on your own. If you do switch, remember to update your tariff details in Cheap Energy Club so we can give…
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What next? High electricity usage.
Summary of circumstances 3 bed semi 2 persons gas heating and water electricity underfloor heating all switched off fairly new appliances estimated Annual usage 12000kwh daily use while away on holiday 7.6kwh with slight variation. 2 small fairly new pond pumps Smart meter possibly first generation 4000imp installed by…
For questions about water supply to your home.
4.2K discussions
28.1K comments
Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.