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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Single Person Water discount by Cardew 13 July at 9:39AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by NedS Today at 1:43AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

MSE Cheap Energy Club vs Quidco - British Gas v63 Fixed
So I received the email from MSE about the blagged 12 month deal with British Gas - v63 Fixed, applications for which end today (1st May). MSE state you get £20 cashback for a dual-fuel switch. However I just logged into Quidco and used their own energy comparison. Quidco are offering the exact same v63 tariff, but with…
edf smart meter charge rates
Failing to get an answer from edf about WHEN a smart meter charges off-peak rates. Used to be when switched over to supply the separate economy7 switchboard and any other main consumption used at the same time. Unable to find any mention of this on current edf website. Other energy suppliers give this information freely.…
Cheap energy switch problem
Today I’ve been trying to switch to a tariff in the club and after completing all of the details I press the submit/ switch button or whatever it is and every time I get a message in red to correct verification detail. I go back to check every thing and there is nothing highlighted and I can’t see any errors. I’ve done…
Intelligent Octopus Go - Two Registers
From around 1 April 2025 it seems my Intelligent Octopus Go tariff has switched from recording on one register to recording on two registers. It looks like the second register has started recording overnight usage but not any EV charging that Intelligent Octopus Go switches to daytime. So far, there doesn't appear to be…
Help me decide, please and Octopus question
Hi everyone, I am coming to the end of a low standing charge fix with BG and trying to decide what to do. I have been musing and dithering for days... Background info: London region, annual usage gas 6500 kWh, electricity 1300 kWh Current prices: gas sc 14.75, unit 6.13. Electricity sc 22.98, unit 27.20 BG have sent me an…
British Gas electricity end of contract refund?
My mother's house was sold at the end of March. British Gas supplied the electricity using an online account and paying monthly DD. They said there is a small refund of about £5. My recollection of the account was about £150 credit. No one was living there and I reduced the DD to £15 PCM for the last month as usage was so…
Is new MSE British Gas deal better than the one in March 2025?
I am so confused with all these price caps. Is the new Brit Gas deal currently advertised by MSE ( British Gas v63 Fixed Tariff ) better than the "amazing" Brit Gas Fixed Tariff advertised in March 2025 (British Gas Fixed Tariff v49)? I tried googling to compare the tariffs but I can't find anywhere that actually shows the…
Electric energy suppliers, solar energy.
Just had the solar panels with a 3.6kw inverter installed last november we are now generating around 20kw per day and using about 7kw on household appliances, so we have an excess of 13kw, as considering we do not have a battery to store the excess presumably this returns to the grid as we are hooked up to it, the problem…
Problems with EDF to Octopus switch
This discussion was created from comments split from: EDF billing error - anyone else?.
British Gas overcharging
Hi we have been with British Gas dual fuel for 25 years since we moved into our our current house , we always found our bill very high especially electric and have been paying £330 per month and always in debit, we recently moved to eon next and had smart meters installed , we are now paying £140 per month, nothing has…
Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
Paying back a cheque they agreed was correct
I’m wanting a little advice. We’ve recently received a large bill from British Gas (we haven’t been with them for over a year now). About 9 months ago we received a cheque from British Gas confirming they owed us money. I called them to query this to make sure it was correct as I didn’t understand why, they confirmed it…
British Gas threatening elderly neighbour with debt collectors for non-existent job.
I have just spent two hours trying to help an elderly neighbour who has received an invoice from British Gas saying that she owes £74 for "on demand" work. She had emails previously but had ignored them as a scam. Her energy supplier is Octopus and she has never had an account with British Gas. Because she doesn't have a…
Moving in with parents whilst we wait for out new house to be completed. What to do with tariffs?
Hi, I'm struggling to find any advice on our current issue as it feels like a niche problem but also we can't be the only ones who have come across this. We currently live in a flat that we have now sold, and we have purchased a new build property which is due for completion at the end of September. We are due to move out…
Solar Quote
I have been quoted the follow for solar panels, battery and EV charger. 12 445W panels + 10kwh enphase battery + 12 enphase microinverters + (scaffolding, everything needed for the install + ev charger) = £11,675 12 445W panels + 5kwh enphase battery + 12 enphase microinverters + (scaffolding, everything needed for the…
Tulo Energy - anyone used them?
They come up as the cheapest for me by a fair bit with no exit fees. Variable yes but being a small provider may be able to stay cheap and apparently have been going a few years and survived the energy crisis that knocked many out of the market. There's no trustpilot reviews for them but noted some on here did join them in…
Google are switching off all older Nest thermostats
As of October 2025, 1st and 2nd gen Next thermostats will have the majority of functionality switched off by Google. Owners will no longer be able to control the temperature via app or other smart home devices, all scheduling will be lost, and home/away assist will stop working. You will still be able to adjust the…
Getting electric supply to garage across public highway for EV charging
A bit of a specific one and not sure if this would be better on the house buying board or here, but does anyone know what type of administration and costs could be involved if you want to get an electric supply in a garage for a property that you own, but the garage is across the (adopted) street from the house? It's a…
Can anyone advise me on taking an energy company to court
I am having problems with ScottishPower, they have now got debt collectors involved that are threatening to send bailiffs to my home. I am 62 unwell and live alone so I am terrified. They are saying that I owe nearly £5000 for a ten-month bill at my previous address, I have obviously disputed this from the start in 2019, I…
Return to Octopus from Tomato
Starting a separate thread to avoid clogging up the main Tomato Energy thread.I decided to jump ship at the end of last week when the Provisional Order against Tomato was published by Ofgem.My switch appears to have completed today, but with some oddities. I am now back on E7. I noticed this when taking a reading and saw…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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