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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.2K comments Most recent: Water Bill increased by 100% due to introduction of an extra company IWNL by jimjames 27 October at 8:15AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

405 discussions 11.7K comments Most recent: Heat geek design consultation worth paying £250 for? by mhfmm 28 October at 4:27PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Beware Boiler Juice by lacalladine 28 October at 11:42AM

£20 payment
Hi, just a simple question. I switched my gas and electric tariff through an MSE link but withing British gas, i.e. from one British gas tariff which I was on to another BG tariff. Am I entitled to the £20 dual fuel payment from MSE? Many thanks.
When is a fix not a fix?
I analysed my ‘fixed’ tariff with EDF Energy to discover that they had increased both the unit rate and the standing charge several times during the fixed year of my contract. How can this be possible? The tariff was EDF Ensure Jul25.
fixed rate energy bill is ending and Direct Debit is increasing
This discussion was created from comments split from: my fixed rate energy bill is ending and DD is increasing by £200 per month.
ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
Cheaper energy
I have utility warehouse and in credit no exit fees been offered £20 a month cheaper over £200 a year is it better to switch as I get emails saying there’s better deals on energy now?
Export Mpan problem
EDIT: My Bright app is seeing export now after deleting and re-adding my meter, so maybe its just a matter of waiting as somebody mentioned. ---------------------------------------------------------------------------------------------------------------- I have recently signed up to SEG with EON Next. This seems to have…
RTS METER SWITCH
Help ! Ovo are telling us that our electricity supply will stop if we dont make the switch from our RTS meter to a smart meter. We dont have a need to change it. Are they scaremongering?
Octopus Final bill for £2K cannot be right
I moved out of a property in June and received a closing bill from Octopus in July which seemed correct. I keep a spreadsheet of bills and usage etc and so I was tracking roughly what the closing amounts should be. Yesterday I received a demand for £1902 from Octopus, stating that the smart meter reading on 8th June was…
Outfox Energy - switching tariffs internally exit fee rules from 1 September 2025
Outfox used to let you switch tariff internally without charging any exit fees but they are changing that position from the 1 September according to a Facebook post from Outfox. You will have to pay any exit fees unless you meet two particular criteria... You’ve completed 50% or more of your current fixed tariff duration,…
Octopus payment changes
Has anyone else had problems changing their monthly payments to Octopus? Tried a few days ago and it said there's a fault. Tried again today and the fault's still there. Thanks.
EDF TARIFFS / SEPT 2025
Hello, Anybody with EDF.. have you decided your next tariff? I am on the Essentials Fixed 1Yr Sept25. I can’t decide whether to select the ‘Simply Tracker’ Sept 26 (£50 disc off standing charges) (prices rise and fall in line with Ofgem’s price cap) OR opt for the ‘Simply Fixed’ with rates and standing charges for the…
Smart Meter - no thanks!
Hello forumites. I am due to move into a new place, which was I believe was previously housing association. Looks as though it has pre-pay gas/elec meters (or at least some sort of "not very" smart meter). I have zero confidence in so called "smart" meters, which appear to have caused nothing but problems since day one.…
What's going on with Octopus statements?
When I first joined Octopus last year they used to send a single monthly statement covering electricity imports and exports along with gas. Around three months ago electricity and gas statements started coming separately. This month they've separated exports too so I've had three statements. It's no big deal but some…
Year on year fixed rates - Octopus
I usually fix for 12 months year on year with Octopus. This year my fixed rate is due to end on October 4th, and was contacted today to undertake a new fix. Looks like if I take the offer of fixing for today I'll go onto the current August rate (2025v1). It generally seems that there are maybe 2 versions each month and…
So long farewell EDF …
THIS DESERVES ITS OWN THREAD It’s official … I am now an octopus customer …. this post is to thank each and every one of you who took time out of your day to help me since this saga began in march this year as you all know , it’s been a trial to get to hear , I’ve shed a few tears , been full of anxiety and overwhelmed…
Outfox Energy Changing Company Policy Behind Customers' Backs
Been with this company since last year, and never had a problem. Any contact has been dealt with swiftly and well. However something recently has irked me a great deal. As you're aware recently tariffs across the board have been changing quite frequently. It's not uncommon to sign up for one tariff, only for the same…
Smart meter goes dumb after two years
I had a smart meter installed in August 2023. At the time the installer said the signal was weak but it worked fine and I bought an EV on the strength of being able to charge it cheaply overnight and moved onto a Time of Use tariff that relies on half-hourly meter readings. In March 2024 there was an 11 day outage when no…
Uswitch Money Saving Sessions
Had an invite to take part in these or an update to the app - can't remember which , but since then all my previous session have disappeared - anyone else had this?
Smart meter
We are on Economy 7 tariff and it took Octopus Energy over 3 weeks since installing a smart meter for it to read the night time use. Instead it read night time as daytime so we have been charged daytime rate for 24 days. Octopus has offered £40 in compensation, so should we accept or take it further?
Economy 7
Ive had a letter saying they are getting rid of this tariff, I live in the countryside and its an old system and saves me a lot of money, well it seems it does. I'm with EDF does anyone have much information on this as I cant see any other provider actually providing this tariff anymore. Ive looked at some providers and…

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