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GBIS closed.
The MSE pages on the Great British Insulation Scheme need updating. The Government eligibility site says 'Closed to New Aplications', and there is a time limit on already- approved applications.
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Octopus IOG EV Charger issues
Hello,Our energy supplier is Octopus and we struggle to install an EV Charger. Initially we wanted to book the install through Octopus but they didn't give us a date so we didn't go ahead with them. I then had some quotes from installers but we've been told different information. Some electricians said they're are not…
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Dispute with Scottish Power
We moved into a property at the start of this year which has 2 gas supply’s (part of the house was used as an annex previously) We hired someone to connect the gas supply’s so we’re only using one source. The unused supply is owned by Scottish Power who explained we would need to continue paying a standing charge even…
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Smart Meters Supplier IHD Customer Exploitation
Just switched from Octopus Energy to another of the large ‘big six’ established energy suppliers. Have come across a new potential and massive potential waste of IHDs that may be being sent to landfill prematurely resulting in customers being encouraged or feeling their only solution is to pay for extortionately priced…
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Major change to how OVO calculates Direct Debits
Since October 2023, OVO have followed the procedure summarized in MSE's guide: How energy suppliers set direct debits - MoneySavingExpert. On 1 November last, they introduced a major change which many customers are unhappy about. Instead of aiming for a zero balance at the end of winter (arbitrarily set at 31 March), the…
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ICS home EV charger - which utility companies support them?
I am trying to find a utility company which supports ICS (Intelligent Charging Systems) home EV chargers. I have tried several, including my current supplier Octopus, but none are compatible. Can anyone advise please?
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Eon backdating - is this fair?
Hi everyone, I have lived in my house for nearly 3 years and have always paid my bills on receipt on eon. Living in a new build I have a gas and an electricity meter that send readings automatically to the provider... or so I thought! Earlier this year eon asked to mend a faulty meter which they did and came and provided…
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British Gas
Could I get some advice of how best to move this forward. I found a bad debt marker on my credit file from BG. I raised a complaint with the EO. The EO has found two areas that require remedy from BG but has not found in favour of removing the marker. I don't agree with the outcome and challenged it, it has been passed as…
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Storage heater help
Hi! I was hoping somebody out there could help with a storage heater problem I’m having! I have 2 Unidare Storage heaters in my flat. The models is Unidare S-512 the serial number is 813522 and it has ‘Softline’ on the front of the heater. I’ve searched all of the asbestos lists available and can’t find it anywhere. I’ve…
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New Smart Meter + new HHRs + old 3-rate, 2 MPAN tariff = Confusion
Hello all, Green-as-grass newbie here, though I’ve read a few related threads over recent months. Lots of good info but my situation doesn’t quite match any scenarios I’ve seen, hence new thread. If this belongs on an existing thread please point me to it & I'll delete this So: I’m a ScottishPower customer in SE Scotland.…
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Problem with Greenstar condensing boiler
For a few weeks the heating has been on when the controls are set to hot water only. Now today everything has stopped working, no heating or hot water. Could this be the motorized valve that has gone? I just need an idea of what it is before I call out a heating engineer. Thanks in advance.
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Gas Meter Relocation
We are converting the garage to a bedroom and would like to move the gas meter 2 metres to a box outside. Our builder is doing the digging and supplying a new gas meter cabinet in the wall. Octopus put me onto our gas network supplier (Norther Gas Networks) and they have quoted £790 to move and reconnect. Is this…
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Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
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Is the British Gas exclusive fixed energy v86 cheaper than the British Gas fixed tariff v94?
BG have sent me the 'exclusive offer' for fixed tariff v86 but the v94 offer looks cheaper to me on the cheap energy club....have they really sent me an 'exclusive' offer that is more expensive than v94 on the energy club? V86 is: Gas s/c 27.068 ppd. Unit rate 5.621 Elec s/c 39.908 ppd. Unit rate 25.025 V94 is; Gas s/c…
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Green Homes Scheme - invitation letter
Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…
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Standing Charge - Solar panels
I have just had solar panels installed by my energy company and they are working fine and excess electricity is now being bought by them, hitherto I, like everyone else, have had to pay a standing charge to my energy company for the use of their equipment used to supply, as I have paid for the panel equipment and will be…
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Blocked from accessing EV electricity tariffs
Hi, I recently moved to a property that had an electricity supply set to be a business supply rather than residential. After quite a bit of back and forth with EDF we got it moved to residential. Being an electric vehicle owner I wanted to move to an EV tariff. In order to do that I needed a smart meter, I requested one…
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alternative to loop app
Is there one please? Loop stopped working for me in March and although I contacted them, have heard nothing back, The IHD that came with the smart meter loses the connection frequently so is pretty useless but I'd like to be able to keep an eye on the hourly usage easily. Are there any recommendations for apps to do this…
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Weird Octopus app bug(?) - negative gas usage
I was looking at today's energy usage on my Octopus app and the gas use chart looks like this: That's -2kWh of gas used in the most recent 30-minute slot, which I think is a first for me 😂Had anyone else seen anything like this?
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Compensation offer
I have had problems with my new smart electricity meter for the last 10 months which the supplier was aware of but hadn't resolved. This has now resulted in a new bill for an £500 as they had just been estimating for the 10 months. I called them and a complaint was raised. I received an email yesterday offering full…
For questions about water supply to your home.
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Most recent: Forced to have a water meter by freesha
8 December at 12:03PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.