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New to home working - utility supplier quandary
Hi, I will be working from home from mid September and am due to renew my energy supplier contract at the start of the month. I'm conscious my daytime consumption will significantly increase. Does anyone have any advice on which suppliers are best for home workers? Many thanks
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Economy 7 Smart Meter Installation Error
Hi Everyone Has anyone else had issues having new smart meter installed due to the Radio Teleswitch Service cancellation? Just for back ground; Octopus Energy installed new smart meter on the 21st October 2024, supposedly for duel tariff Economy 7. The engineer only rewired the main meters for single tariff, meaning the…
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Help with British Gas PAYG
Hi all! At the start of July I had my electric PAYG meter stop working and when the enginer came out he swapped both that and my gas over to a more modern system. since then I have been on the phone to them at least once a week with multiple failed call outs also trying to get this fixed as my gas is no longer topping up…
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FIT meter gives strange readings; installer gone bust!
In January 2024, I had a battery installed to work with the solar panels I already had (January 2012). This required a new meter and I have submitted manually the three meter readings required since, to E.On. They recently asked for a photo of the meter readings to verify my entries and have said that the readings are…
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Heating advice for my house in Greece
This discussion was created from comments split from: Fischer Storage Heaters.
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Move from Economy 7?
Hi all, I am looking at getting Octopus to install a smart meter and was querying if it would be worth moving from E7 to a regular tariff. 4 bed detached property. We have had many years on E7 - £173 per month with Octopus. We have a hot water cylinder tank which is programmed to heat up during the night - the tank powers…
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Condensing Boiler temprature
Hi, We have vaillant eco tech plus condensing bioler with a hot water cylendir. Max operating temp for heating is 68 degree. Last night heating was on at full temp for 4 hours and it used 4 cubic meter of gas (£2.81 cost). I have seen lots online that condencing bioler can be more effcient if used on proper temp. My…
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Anyone heard of HomeEnergy?
I'm with Octopus in a 3-bed semi. I was lucky enough to sign up for fixed dual fuel for 2 years in June 21. So this ends in 4 days time. I hardly use any gas at all ever. I won't be using much LX either until it gets cold in September. Most comparison sites appear to have decided to give up. Weird. However, I found one…
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Rebel Energy goes bust – here's what you need to know
If you're one of its 80,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Rebel Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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Octopus Energy - £5000+ in credit for months
Hi all, I've been with Octopus Energy for 2 years and in May 2025 my account received an unexpected credit of roughly £900 through a bunch of 'reversed account charges' in random amounts. I emailed Octopus to let them know because there's no reason I can see why I was credited this and provided pictures of my gas meter to…
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Getting an electricity supplier to deal with solar panel power
I have had problems with bill payments to outfox the market.
I had solar panels fitted to my property in 2024. Whilst I would have expected
not to need electricity from the grid from that point, I was told that I would
realistically need maybe 15% usage from the grid, and mainly during winter due
to shorter days. I…
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Octopus Website Meter Read History
Does anyone have a problem finding their historic meter reads on the Octopus website? I scroll to the bottom and select view meter reading history and don't get any displayed except half hourly energy usuage which is not the same. I've tried on various tech setups and it's the same. I notice they are visible if I use the…
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Fuse Energy, anybody with them?
As they were being mentioned on another thread I thought I would take a look and sure enough very cheap SC for electricity and discounted unit rate by the looks of it. Personally happy with Octopus and our Tracker/Agile seasonal hop-skip-jump but it's always nice to see if the upstairs companies are getting any traction…
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New smart meter user - British Gas app not showing usage data and Bright app onlys shows electric
New smart meter installed 2 weeks ago. The IHD / monitor is working, although the gas tariff is still not showing the 1st Oct price increase, The British Gas app isnt showing any usage data, which I think isnt just me and their usage app data hasnt worked for a while. The Bright app works but it isnt showing any gas usage.…
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Scottish Power Defaulted My Account For Estimated Readings
Hi All - Its no suprise I am having an absolute nightmare with Scottish Power - I will explain all in one hit and would love some feedback / guidance as I have had enough now. - Back in 2018 I moved into my property which was a brand new build house I was the first owner. The Electric meter was a smart meter the gas was a…
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When did the changes to SEG export happen?
I've looked through the forum and seen some threads about this but cant find where my questions are answered. Sorry if they are - bit overwhelmed and angry atm. So Octopus have just told us they're dropping our export rate from 15p/unit to 4.1p/unit from this september. Yes, they said it'll be a 'variable rate' but you…
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EDF existing customer and Topcashback, double dipping success.
On 27th March 2025 I used TCB to select a new tariff to start 1st May, the £50 cashback appeared in my account within minutes and was paid out on 2 July. The tariff was one of their "no exit fees" versions and the requirement for the deal was to remain on it for 3 months. As that was just up, had a look at TCB and found…
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New build house shown as commercial property
Hi I have recently moved into a new build house which was with EON and British Gas for Electricity and Gas. Unfortunately both had the property on a commercial tariff in the builders name whilst it was being built. After a lot of phone calls and hassle I have finally manage to get both of them to change it to a domestic…
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Why is my quote over £100 higher than the estimate on the MSE website?
Hi, I want to switch my energy provider, as my contract ends on 29th August. So I checked the comparison results on the Cheap Energy Club page. I selected the top two deals and went to their websites, where I entered my details to get a quote, and both were over £100 higher than the estimate shown on the MSE site. * Home…
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Ongoing unauthorised energy switches caused by third-party comparison site
Hi all, I'm reaching out as a customer who has experienced repeated unauthorised energy account closures, loss of supply, and potential misuse of personal data caused by a third-party switching site called Switchcraft. Despite never signing up with them, my British Gas account has been closed multiple times since 2023,…
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20 October at 4:56PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.