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To Re-fix early or not to
I'm currently on the MSE Octopus Saver paying ~ £70 dual fuel per month. Now as per typical bad luck me my fixed tariff expires in August (9th to be exact) now I'm debating if I should bite the bullet and eat the exit fee (total of £50) or wait it out till closer to my renewal date and get a new fix then. What are peoples…
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Not So Smart Energy Provider
It all began in the summer of 2020. EDF sent an engineer to install smart meters, early pandemic, socially distant and facemask compliant. The installation was far from smart. No readings transmitted, IHD seemingly working, but it could have just been in demo mode. No progress for a year, ombudsman investigated. Paltry £25…
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Cheap Energy Club password issue
I entered my password and was prompted to change it for security reasons. I was sent a link to do that but every time I set a different password and try to sign in I get prompted to change it. Any ideas?
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Price increase in July? Potential ceasefire?
It seems like there maybe finally a ceasefire with the iran war. I was on 12m fixed November 2025 v1 with octopus energy. I was worried about the prices shooting up in July and then go up even more up from November when my current term would end ready for another fixed term. Now I decided to refix because of this with…
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Octopus App not tracking IOG cheap rates
hi. Anyone else seeing the same issue? Since April 29th all usage appears at peak rate, though I can see (via Insights) and Octopus confirmed, that cheap rates are being applied. Therefore it looks like the app has an issue though Octopus don’t seem able to help. I’ve been using the app for over a year on IOG and it may…
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smart meters
Is there any way to trace my smart meter history. I had a smart meter installed before the pandemic. After a few years I was getting constant emails asking me for a meter reading. That shouldn't have been necessary. In October, last year an engineer spent all day replacing everything and I was given another, exactly the…
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How to check if you're on the Energy Price Cap
About two-thirds of homes are on a price-capped energy tariff. To quickly check if you're on one, we've created a new Price Cap checker tool. We'd love to know what you think of it! How to check if you're on the Energy Price Cap Thanks MSE Clare
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Optiwatt plug in energy saver
Hi, has anybody got any knowledge or experience of this item, (Optiwatt plug in energy saver) claiming to reduce electric bills? Thoughts please, tia
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Octopus gas tariff
My fix ends in 2 days and looks like flexible is cheapest currently. But I'm guessing it'll go up in July? Fix is 1p more per kWh. Is that the sensible choice? Having an exit fee makes it a harder decision
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Fuse App problems?
If you check the long Fuse thread I started about 18months ago (which still grows), one of my reasons for signing up with them is the app that updates in real time (mostly) and allows me to check the KwH consumption when I make tweaks to my heat pump algorithm or whatever. Every so often it lags for a wee while if the DCC…
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"Switch and get cashback*" questions
Cheap Energy Club shows this for every entry in the results page (or just Switch*) but nowhere does it say what the asterisk means. I'm also concerned that, as an Eon customer, I won't qualify for the Eon Next tariff switch cashback. I can't see any information about whether existing customers also get the cashback and I'd…
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Home Energy sticking to opening "industry read" (double charged units?)
A couple of months ago, I switched to Home Energy for electricity. Despite having a smart meter and the previous supplier using the correct reading for the closing read (ending '115'), Home Energy insist on using an "industry" opening read (ending '095') meaning there's a double charge of around 20 units (they are charging…
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Installing a electric charging port at home
I’ve recently got an electric car and now looking into getting a charging point installed at home. I remember a few years ago there were quite generous grants available (or even free installations in some cases), but not sure what the situation is now. Does anyone know if there are still any schemes available to reduce the…
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Can I change to daily smart meter readings?
I recently switched from OVO to a fixed unit price deal with Fuse Energy (thanks to MSE Cheap Energy Club). My choice with OVO was monthly readings and Fuse are taking half hourly readings. I contacted them to ask to change to just daily readings and they have replied to say the can't do it. As the unit rate doesn't vary…
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Help please - British Gas and Ombudsman hell…
I’ve joined this forum at a large ditch attempt to resolve the ongoing issues I am experiencing. If anyone has any advice or signposting it would by much appreciated and I don’t know where else to turn! It’s a long one…. Background Over a prolonged period, my electricity account has recorded extremely high levels of usage,…
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SO Energy
This discussion was created from comments split from: SO Energy - Estimated Annual Usage.
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how to find a energy provider who offers variable DDs
Just that really. I want to have a variable DD but when I look on different providers' website there no indication to say they offer these. On the energy club comparison page there are some providers (i.e. Fuse) that say they only offer variable DDs but they are not necessarily ones I want to go with due to high exit fees…
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Heat network charges — £50/week for hot water in a new-build London flat. Is this normal?
Hi all, hoping for some advice as we're really struggling to get anywhere with our supplier. We recently moved into a 2-bed, 800 sq ft new-build flat in London (3 adults). We're on a communal heat network — one central boiler for the whole building (~27 flats), with an individual meter in our flat measuring our usage.…
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Desperately Need Help With Octopus Energy
Hi, I'm trying to help a friend of mine who is going through a horrendous time at the moment. She's recently escaped from an abusive relationship, which has caused a lot of issues, particularly financially. From what she's told me, one of her biggest problems is the amount that Octopus is charging on her pre-payment meter.…
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British Gas newspeak
My BG energy account was recently credited following a billing issue. Checking my last statement, the DDs I've paid since then, and the anticipated credit, the balance looks to be correct. However nowhere in the account (such as under payment history) is there a record of the credit. I will have to wait for my next…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.