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Anomalously high gas bill - from British Gas
Hi all, looking for some advice on something.. We have just received a bill for our gas (British Gas) for 3k. * ~£1300 was accrued between the end of April and start of June 2024. Charged at 5.74p per kw/h. They say we used 23,194.6 kw/hrs. * ~1k was accrued between the start of January and end of March. Charged at 6.991p…
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Heat Networks
Hi all, I live in a purpose-built block of flats served by a heat network. Each flat has its own meter and is billed based on consumption. However, I have been also charged a daily standing charge of £2.38 and a separate daily standing charge (gas) of £0.17. In total, the effective daily standing charge is £2.55. What is…
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EDF free electricity tomorrow text
Just received a EDF free electricity tomorrow text can’t be right can it?
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British Gas credit refund delay after final bill - Has anyone resolved this successfully?
Hi everyone, I’m hoping someone might recognise this situation or share how they managed to get it resolved. I switched from British Gas to Octopus Energy on 15 December 2025, after months of inconsistent information and general frustration with British Gas’s handling of my account. Following the switch, I received my…
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Money Saving Octopus
I have only received one £10 fuel cashback as the other fuel is saying pending on money saving dashboard! Both Fuels are shown as Money Saving Octopus on my Octopus app, how do I rectify this please?
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EDF final bill advice
Hi everyone, just looking to get some advice on my current situation. I moved out of a rented property last summer on 18/7/25 and submitted my final readings online, in all the chaos of moving forgot to inform EDF by email that I had moved out and that these were my final readings. EDF have now been in contact with me…
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Another Stupid Octopus Bill
Octopus is supposed to bill once a month, on the 1st, so that each bill covers import and export for the preceding calendar month. That's what they're supposed to do and every time it's been mentioned they have assured me that it's what they will do. Unfortunately they can't seem to stick to this, and are forever sending…
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New supplier unable to access smart meter
My previous supplier was Scottish Power. In early December the old RTS system (two meters) was replaced with a smart meter. Although I was notified there was an issue with SP's internal systems and they couldn't let me switch tariffs online or get the cheap weekend deal there was no doubt they could access the new meter. A…
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Octopus Energy - Wheel of Fortune
Hey everyone, This is aimed specifically at all Octopus customers, particularly those who have played the Wheel of Fortune game. My problem goes back to March 2024 when it stopped working. Since then every time I try to take my spins after leaving readings, I'm told that I have used all my spins for that particular month.…
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Faulty EV Charger - Nobody will take responsibility. Are there any options?
A few years ago, I contacted Octopus about getting an EV charger installed and they arranged a local installer to set up an Octopus branded EO Mini Pro 2 charger. As can be seen here, Octopus really did advertise EO chargers, built tariffs around them, and the equipment I have has their logo on…
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Green Homes Scheme - invitation letter
Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…
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Transpose or more accurately like for like, adopt incumbent meter readings
Does any energy utility company take over ones meter readings ie., estimates from the previous energy company so one doesn't have to start giving meter readings every month as I currently have estimates from my current energy supplier which I am happy with as I don't have to remember to give a reading every month which is…
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Bristol Energy
Is there anybody else still waiting for credit refund from Bristol Energy. I left BE in September 2020 with a credit of £ 163.00. i have contacted the Ombudsman Ofgem FRP and British Gas and after 5 years I’m still waiting for the credit. I don’t know who else to contact.
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Should i stick with oil or change to gas?
I have been accepted for a grant for a new heating system and i dont know if i should get a new oil heating system or gas. I live in a small two bedroom bungalow. 51 square meters.
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Intelligent Octopus Go and Home Batteries
I have recenlty had my Octopus EV charger installed, and I am registered to Intelligent Octopus Go. In 'theory' this is great
and means that my EV will be charged during the day/night at cheap rates. HOWEVER....in practice, if Octopus schedules my EV to charge during the day, it
simply drains mySigEnergy battery, leaving…
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