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EDF late collection of last bill
We move our energy supplier from EDF Energy in 2021. They told us what our last bill was but never took it through direct debit as they had done every month. Earlier this year they demanded payment which was paid under duress. Does this still count under the 12 month back billing rules as they had the opportunity to take a…
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Email received from ...@oposlimited.com
Email and letter from this person saying I owe money to Orange!! I’ve never been with orange. Something to do with OPOS Ltd, offering a reduced payment if paid now. Looks very convincing.
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When to switch energy supplier
I'm looking to change both gas and electricity to a fixed tariff as prices are falling. I have done a few searches and currently can save some money if I switch. Does anyone know if prices are going to keep falling or is now the best time to lock in a deal?
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Increase in DD again
Balance Nov (pre bigger winter bills £490.63 Highest winter gas & electric bill £170. Monthly DD £155. Lowest balance £224.92, March Which after monthly DD was £379.92 Last months bill £110 Current balance after this months DD will be £478.86 Yet have been advised DD will go up to £187.29 a increase of £32.29 a month Which…
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Multiple ESME messages each day
Octopus, with IHD & Home Mini. Smart meters installed 2022, Home mini later & until recently, IHD was functioning fine. For the past 2-3 weeks I’ve been getting ‘ESME Commissioning Completed’ messages just about every day and sometimes 3 or 4 per day. This month’s bill received a little late but shows both readings (to…
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Advice: Taking Eon to court
Good Morning: I'm looking for a bit of advice, a good friend, an elderly woman (76) has been harassed and bullied beyond belief in the last 4+ years. Eon have driving this woman in to the ground, I will keep it short as possible. We are an investigation company and met this woman last year, she told me of this case and…
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Meter Tempered
So I bought this house back in Oct 2024 in an auction. Its was an eviction property and needed lots of work to be done. Its still empty to this date means no one live in it. When I bought it like in usual way I contacted the energy supplier to setup a new account under my name. However long story short I got an email from…
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Utility Warehouse Pants price understanding
Hello Everyone. I need some technical help. I wanted to work out unit price to help me shop around. I am on value tarrif - London region On my current April Bill Elec Unit - 26.025 - VAT exclusive Standing - 48.506 - VAT inclusivePaid £13.86 VAT Exclusive Gas Unit - 6.591 VAT ExclusiveStanding - 32.333 - VAT InclusivePaid…
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If you're on Economy 10 or a complex tariff, now is a good time to....
Either (a) Buy secondhand High Heat Retention (HHR) storage heaters on eBay. Whatever you think about the rights and wrongs of it (and I'm hoping we can avoid having that discussion here) the writing is on the wall for Economy 10 and other complex tariffs such as THTC. It's becoming increasingly difficult to find suppliers…
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Energy suppliers saying I have smart meters
I'm looking to change energy suppliers and have been looking closely at my bills. Both my gas and electricity suppliers have put "smart meter reading" on my bills. I asked for my annual consumption and was given it. However I didn't remember these Smart meters being put in. I checked on the CABx website and I don't have…
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Wireless Smart Meter
Hi, I'm hoping someone will be in the know about energy smart meters and just explain whose internet WiFi they're actually using. Can they pull down your home, broadband or interfere with speeds? I've spoken to a couple of electricians and a gas boiler fitter; none of them seemed to know the answer. Obviously they're using…
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Octopus tell me I can save £31.40 pa - how ?
On my bill is : "save £31.40 by switching to Octopus 12M Fixed"But I am already on that tariff - expires in 2 months - so how do they calculate this saving ?it seems very precise - so is there another version that's cheaper than my version 1 ?
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Switching from British Gas
If I switch from British Gas to Octopus will my smart meter and home display still work. if no Will Octopus replace my smart meter.
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Octopus customers - do you still see historical smart data usage?
Mine has been wiped again from middle of April. Curious if this is now a standard process or unique to me. Thanks
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Electric only flat and underfloor heating
I recently moved into an electric only flat and I need some advice. I’m on economy 10. I have two meters (each with its own MPAN): one providing electricity at the day rate and a second providing off peak electricity only at set times. The only thing using the off peak supply is the electric underfloor heating which is in…
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EV and OVO Charge Anytime
I was hoping someone may be able to offer me some advice please, consumer or perhaps a recommend an alternative supplier. Back in March I invested in a Vauxhall Electric Vehicle, and I wanted to get a home charger installed for it. I looked on my suppliers website (OVO) and I did a very long winded home survey which they…
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Tomato in trouble - credit
Hi I'm with Tomato Energy and they are in trouble apparently. If they fail any overpayment or credit with them what happens then ? Am I safe to be in credit with them ?
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British Gas Paper Statement
Dear all...... my father is 94 (and deaf) and cannot use a computer therefore he cannot access his gas/electricity bills online. How can I contact British Gas in order for them to send him a paper energy bill statement? I have tried telephoning them, but they insist on speaking to him. He is deaf and cannot communicate on…
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Scottish Power. FIT payment not received.
Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having…
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EON Refund Request Not Worth It?
I'll start by saying I do get a bit confused when it comes to my gas and electric, so I may be missing something here. I logged into my E.ON account and saw that I'm £400 in credit for gas/electric. From what I understand, that seems quite high for this time of year, so I clicked to request a refund and chose £200. The…
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