Energy

For 3 days now, I've been unable to sign in to my Outfox Energy account, whether through a link from their email to me, or starting from scratch (which includes using 2 different browsers on my laptop, or trying it on my phone). I click on the "Sign In" button, and I get a tab titled "Customer Portal", with the appropriate…

I see other users deferring a new fix to come in at end of current fix. Octopus refused to do this. My current fix ends 29th Aug. This may be because not within 49 day period? Has anybody been able to deferr a fix to the end of their current fix with Octopus? But the email was quite clear in that I don't think that matters…

The current 5% VAT is going to be removed from electricity bills from 1st October in time to impact the next OFGEM price cap following this announcement. https://www.gov.uk/government/news/new-pm-cuts-tax-on-household-electricity-bills-to-give-breathing-space-on-cost-of-living The current 5% VAT will remain on gas bills…

I meter read and forgot to give my actual gas & electricity readings this quarter (I remembered last quarter!). So BG made an estimated bill for the quarter to yesterday. Fair enough. But their estimates seriously overstated my actual usage, and are a large increase compared to the same quarter last year. Supply…

This discussion was created from comments split from: Utility Warehouse Charges.

So I have changed energy supplier on 3rd July. I provided meter readings as requested (even though I have a SMETS2 smart meter) to my new supplier. I can see from my online account that the new supplier is picking the smart meter readings correctly. Outfox is my old supplier, and they have so far taken one monthly direct…

hi all. I’ve been happily running a first EV using a Zappi and IOG for the past 9 months, with IOG linked to the Zappi (not the car). We’re now thinking of adding a second EV - a MINI (since my wifes car was recently written off). To my mind there would be no issues charging either car in. Anyone confirm that I’m not…

We are having a second boiler put in to our house. The plumber ran the gas peak fllow rates and caculated existing at 68kw (see breakdown below) oven = 15kw boiler = 35 kw Pool boiler - 18kw I have been told that a standard gas meter is set fir 65kw capacity but the gas networks assume a max use of peak flow at 80%. The…

Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…

I recently switched to Fuse Energy and everythign seemed to be going smoothly, but a couple of days ago, the app reported that it couldn't get a connection and I can't access the the web site because my browser says the connection is not secure. I have tried emailing support but no reply yet. Anyone else had similar…

Hi everyone, I’m hoping someone can give me some advice because I’m completely stuck going round in circles with an energy company and their debt collectors. Back in June 2021, I moved into a house and almost immediately started getting debt collection letters addressed to the "legal occupier". They were chasing about £800…

I came across this issue on Facebook and thought it might be worth repeating here. Has anyone had this type of problem?

Has anybody done this with their current supplier as they are near the end of contract? The new fix would be with their current suppier. Really be interested to hear. Has it worked if within 49 days of end of contract only? ED: Added 'new' to heading; clarified that the new fix was a current supplier new fix.

Last year, Utilita decided to sell many of their accounts to EDF. This included my Mum's. On the first EDF bill, we spotted that her Utilita remaining credit had not been transferred in full. Initially they refused to explain why, but after many emails, phone calls and a letter of complaint, they finally admitted that they…

My Octopus fixed tariff for gas and elec ends in a few days. I am being offered a new fixed rate, flexible tariff or low standing charge tariff. Based on their calculations, the fixed low standing charge is about £7 pm cheaper than the normal fixed rate. I live alone in a 2 bed flat with gas heating. If I go for the low…

1st time in this particular forum and looking for some advice. Firstly my wife passed recently, so our energy usage has dropped to a single person usage (me) and i have now to be responsible for myself. most of my days are at work and nothing is been used other than basic household item like fridge,freezer. I am currently…

Anyone dealt with Preaction company regarding a utility contract that didn't go live, and now claiming commission payment back

I have a Ecotech65 in my Church Hall installed 2010. My local council is offering resilient grants which would enable me to replace it. Does anyone know of a data source so I can compare efficiencies and assess carbon saving (consumption 59,000 kWh ?

Hi We have had a smart gas meter fitted , since then the gas bills have gone through the roof , i am talking £100 a month more , we have done a gas check , and with all the appliances OFF, the meter runs on , hence bigger bill, EON have taken the meter out to be checked by an independent firm and guess what , its come back…

We are currently house hunting and we have seen a couple of houses which have solar panels. We have no clue about solar panels but one we really like has 24 solar panels and 1 storage battery. They power an outbuilding and the house. They have it setup currently for any power not used it goes back to the grid. My questions…