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How do I play the Domestic & General game?
Next Monday, Domestic & General will again send out a Beko technician to repair my dreadful heat pump tumble dryer. The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry. The technician, judging on past experience, will almost certainly have been taught a…
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Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
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Back Billing - Disagreement with the Ombudsman
Hello all, Firstly, the history of the problem. I signed up with an electricity supplier in September 2021 for a 2-year fixed tariff, set up my direct debit and all seemed to be going smoothly. I don't/won't have a smart meter and I gave them regular monthly readings on time. In February 2022 I checked their app on my…
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Octopus Tracker
Sorry to harp on about this, folks. I took the plunge yesterday and went back on the Octopus Tracker tariff, after 9 months away from it. I’m going to be brave this year, and stay on it through the winter. Might be a few expensive days here and there, but overall, I’m hoping to make a saving. If anyone has any thoughts,…
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Is this a scam message making out it is from UK Gov?
I had a message on my Android today aboiut being eligible for £200-£300 winter fuel payment.The link was https://gov.uk_dwpevv.icu/ukThey ask to click on the link by tomorrow to confirm, am I right in being suspicious of this message?If it is a scam it is best that as many elderly people know about it as possible.
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Can't get Octopus to agree (or even talk to me) about repayment plan - even after Ombudsman
Hi forum, Writing this as I don't know what to do next - maybe someone has been in a similar situation? I'll try to keep the back story short... I run a small business. Signed up with Octopus shortly after opening and paid my bills monthly, in full, by Direct Debit. All went well for the first few months. I got busy, life…
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Energy Ombudsman's final decision based on wrong calculation given by Scottish Power
On 25 Feb 2021 I received a final bill from Scottish Power saying that I owe them £833.54. I looked at the statement and noticed an error as it only showed i had paid £1,343.07 between July 2019 and February 2021, but my records and bank account show that I had paid a total of £1,948.66 between July 2019 and February 2021.…
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Collective November 2026 switch
Hi, my current British Gas tariff is fixed till 1 May 2026. If I switch to the Collective November 2026 Cheap Energy Club tariff I will know close to exactly how much I will save till then, 1 May 2026. I am wondering, how does the MSE Program calculate my savings from 1 May 2026 to end of November 2026? That is 7 months…
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Switched from Octopus to EON, still within 14 days cooling off, and now eyeing up British Gas
Hi all Like it says above - a few weeks ago I switched to EON, and straight away this better deal has appeared from BG. I have 2 days left on the cooling off with EON - if I cancel today, it will revert to Octopus - I guess I have to wait for confirmation of that and then can go for the BG deal? Just wanted to check I've…
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Tariff issues - E-On Next
Just wondering if anyone else is with E-On Next and trying to swap to a new tariff with them? Ours is due for renewal in 2 days, so I arranged a swap to a new tariff over a month ago. Since then all I’ve had is repeated emails prompting me to swap tariff, and yet another one this morning - my account shows my new tariff as…
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Is my smart meter tripping the electric
On Saturday we had a power cut. When the power cut website said our power was restored we still didn't have power. However I noticed that there was a light on the meter and the main switch was tripped. We turned each sub trip switch off in turn but the main trip switch still tripped. I phoned powergrid and the call handler…
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SO Energy - Estimated Annual Usage
I switched to SO Energy in July and have now had an email increasing my Direct Debit by £30 a month. When checking my forecast calculation they seem to be massively overestimating my Electricity usage. My 18 month average for the annual estimate with my previous supplier was 1660 kWh but SO Energy have estimated 2972 kWh…
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My address is missing.
I changed my password as requested. Now, when I try to access the deals, the drop-down menu shows the addresses of everyone else on my street but mine. I emailed them. Their advice, or rather AI's, was to post here or access the 'help/support' articles; none of which offer a solution. Disappointed.
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Switch or stay with EDF Simply Fixed Direct Aug26v2
Hi All, I got excited to switch and save some money, but it looks like the majority of my saving will come from the GAS switch and the ELECTRICITY is minimal, and particularly worrying as the standing charge with the BG deal is a lot higher than EDF. I also don't like the exit fees.... Any thoughts on whether I should stay…
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Octopus Power-Ups, Free Electricity in East England
Just had the email through. Looks like a great scheme. If you're in East England certainly worth looking to see if you can sign up. (UK Power Networks) Another win for Smart Meters! ;) https://octopus.energy/power-ups/
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Energy Club deals - is a smart meter required?
I am thinking of changing my mum over to one of the fixed rate deals available through the Energy Club - probably to the offering from British Gas or EDF. She is already an EDF customer and does not have a smart meter and does not want one. Are these deals based on you getting a smart meter installed if you don't already…
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How likely will I save with MSE Big Switch?
I would really appreciate any guidance. My current energy cost is lower than the British Gas 14mth fix and as this is all based on predictions, I'm not sure whether to take a gamble. Currently on a Price-Capped tariff with Home Energy, currently paying £1,873/yr. Estimated MSE prediction for 1 Jan 2026 is £2,230 (with…
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Insulation and draught-proofing mystery - anybody have any suggestions?
I have a mystery, and a theory, if you have 5 minutes spare, and like to solve things: There is a persistent cold draught in my 1920's house. I have checked everything, but can't find it, and I hate spending money heating a draughty house. I have searched everywhere, prowling about with a candle flame, but I can't find the…
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How to use Solar Panels and Battery efficiently
March 2025 I was sold Solar Panels and Battery based on Octopus Flux product information. Octopus information shows a graph where the Night Import rate is less than Day Export rate and explanation recommends users to fully charge batteries at Night Rate and use Solar to keep batteries 100% charged until Peak Rates to…
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British Gas Collective Nov26
When I go through the link from the MSE email I have to complete a form as though I am a new BG customer and set up a new direct debit. If this deal is available to current BG customers why do I need to set up a new direct debit? And if I do complete a new direct debit form will my current credit with BG show on this new…
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Most recent: Forced to have a water meter by dunstonh
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.