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Octopus dodgy meter changed and high bills refunded but need help with new charges.
Hello, Background I am helping a friend try to sort out their energy bill with Octopus. It's the electricity that has been the problem, so I will focus only on electric, even though he is dual fuel. At one stage in 2024 he had over £1,000 in credit (silly he now realises). It went from there to him being charged £2,171 for…
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Modern Storage Heaters versus Standard Electric Radiators
I'm new here and was hoping for some advice. I have old storage heaters in my 2 bed flat, no gas connection. I have just had a new Smart Meter installed by Octopus and on std tarrif, waiting for them to revert me to Econo10 which is what I had before. One of my storage heaters has packed up, I have two in the living room,…
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Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
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Energy and Broadband comparison with Spain
Just thought i would share this, I am wondering if the differences are due to Tax or profit from companies. We purchased a house in Spain in 2021, so sharing the prices in Spain then and also today, compared to the UK Broadband 600MB 20 euros per month in July 2021, price today still 20 euros (no increases) compared to my…
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does this reading of a polypipe manifold gauge ok?
Hi I don't know what got to me and now I'm overthinking. I moved from thinking about replacing the flooring of the whole downstairs to researching my underfloor heating system (wet). Upon digging, I have the drawings and the zones and I can see the manifold under the stairs. The gauge reading is on 33PSI. Google says this…
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Thermaflow Boiler - Wet Electric Heating Tariff
Hi, all the other posts about Thermaflow boilers are old so seeing if I can get any up to date info. Moved into a property with an old broken RTS meter - it's not sending any data, but was a 'complex' multi-rate one with 3 rates. Smart meter replacement booked for March. Account with Scottish Power - currently on standard…
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Security Deposit caution - So Energy, maybe others
I recently switched to So Energy for electricty - well tried to. I signed up as a Direct Debit customer and fortunate to have good credit scores, so given their T&Cs: “Security Deposit” means an advance payment to cover any future charges. The amount depends on your individual circumstances. 3.5 Before we begin to process…
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24/7 Help re cancelling policy
Due to loss of confidence in the company, caused by their engineer's mistake, I decided to cancel this policy. They are demanding £100 cancellation which I challenge and now seek advice how to proceed. I have cancelled the Direct Debit, and they have acknowledged this by email this morning. Had I simply wanted to cancel…
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Unpaid bill by tenant
A tenant has moved out of one of my properties without paying his fuel bill. What is strange is that the bill has been in the name of someone who has never been a tenant there. I don’t want to go into too much detail as it is quite unusual in other ways, and it may be connected to something else, but I need to know how he…
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Consumer Energy - Boiler Breakdown Rights
Hi All, I have a combi boiler that is serviced and covered by British Gas under their HomeCare service. This morning the boiler went to ERROR CODE EA with a flashing blue light and we lost all our hot water, and as the boiler had to be turned off, our heating. Called up at 9am and used the automated line to report it,…
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E.ON Next Drive Smart and Tesla Pre-Conditioning
Tesla M3, Zappi 2.0 Charger and E.ON Next Drive Smart Tariff. I’ve recently moved to the smart tariff from another providers EV 0001-0500 fixed charging tariff window. All is working OK with the variable cheap charging windows and everything is setup to allow EON to control the Tesla. All good so far - BUT - when the car…
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I would appreciate your valued guidance on switching from gas to electric
Due to my landlady wanting to sell I am considering moving from a 1 bed ground floor flat built 2007 to another of similar size ground floor flat built 2008 close by so building regs would be similar. My issue is I am dual fuel and moving to Electric only so I know there is going to be a cost increase but no idea on what…
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Cornwall Insights Final April Cap Prediction - Ave Duel Fuel DD down £117 - Electric SC Up 9p to 64p
https://www.cornwall-insight.com/press-and-media/press-release/cornwall-insight-release-final-april-price-cap-forecast/
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New meter installed but meter readings not as expected
This discussion was created from comments split from: Switching Energy Suppliers - Opening/Closing Meter Readings.
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Scottish Power electricity meter/econ tariff problem
Hi all, I'm looking for advice regarding my current electricity situation. I moved into an all-electric flat supplied by Scottish Power in November. The flat used to have an RTS box with storage heaters and an immersion tank on night-time only circuit (Econ 10). The RTS box went off during the process of opening my account…
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Outgoing Octopus How does it work
We have solar panels with battery, and ASHP put in by our Housing Association which is great. We switched to Octopus fixed 12m last year to enable us to then apply for the Outgoing Octopus. Eventually got our MCS certificate and DNO approval and applied for Outgoing Octopus. Haven’t heard anything back yet only been a…
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Uswitch Collective Switch with EDF - different rates showing
I did the collective switch with USwitch for EDF But the tariff rates showing on my EDF account subsequently are higher (by 2p/day and 1p/night) My confirmation email from USwitch does show the lower rates which I thought I'd switched in to. I've emailed both companies and am awaiting responses. Of course I can cancel and…
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Moved: Late mothers utility account in credit
This discussion has been moved.
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Advice needed
My daughter who is renting has been with OVO energy for about 6 years and never in arrears. She moved about year ago and took OVO with her to the new house she was given a zero bill owing for the the new house and was given an over payment of £900 back by the company. Now over a year the company wants it back saying it was…
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Plans to change what households make from solar Feed-in Tariffs 'feels a breach of pro
If you're one of the 800,000+ households in England, Wales or Scotland being paid to generate your own electricity via renewable technology under the Feed-In Tariff scheme, you could earn less in the long run under new Government plans. Martin Lewis: Plans to change what households make from solar Feed-in Tariffs 'feels a…
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Most recent: Garden sub metre to off set garden water counting toward sewage cost by Highgloss
27 May at 3:42PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.