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Running Octopus Compare on a computer
This discussion was created from comments split from: new octopus 14mth fix.
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Is it OVO or OhNo Kathryn Porter on ONO
Not read it yet, not totally awake yet but got this in email this a.m. https://watt-logic.com/2026/02/04/ovo-energy-looking-shaky/ Last time she went over Octopus , now OVO
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Smart meter billing errors - is this likely to be a widespread issue
I'm responsible for a remote house (electricity only) that had a forced SMETS2 meter installed to cope with the RTS retirement. After a couple of months, the steady bills, which were just for night storage heaters, leapt. Much trouble later, and the supplier (EON) claimed that a power failure had 'broken' the meter so that…
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Economy 10 - EDF
EDF have almost doubled their off peak rates for Economy 10 from 1st Jan from 8.57p per kwh to 16.67p. Admittedly it seems that 8.57p was a very low price, but this is still a massive increase. As we have storage heaters the vast majority of our electricity use during winter is off-peak, which means that our annual bill is…
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Best EV tariff + SEG export tariff when you have solar & battery? How do people compare properly?
I’m trying to work out the best way to compare EV tariffs together with SEG export tariffs, for households that have solar + battery + EV. Most comparison sites (and even MSE guides) seem to look at: • cheap overnight EV rates or • best SEG export rates but not the combined effect when you have both. For example, if: • an…
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Ground Source Heat Pumps - best tariff for 3 Phase supply
Hello, Ive had a Ground Source heat pump for over 15 years when we swapped from oil as it was getting very expensive. Sadly the Electricity bill is now approx £550 a month and Im doing everything I can to keep the bill down. I am with Octopus Energy and discussed with them today the possibility of a better rate because Im…
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British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
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British Gas Back billing nightmare
Hi all, I’m having a nightmare with British Gas and their handling of back billing and would really appreciate some advice. Background: I’m a pay-on-receipt customer. I was moved to British Gas in September 2021 when my supplier went bust, and I never set up a direct debit. From December 2023 to June 2025, I received no…
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Calculating energy bills
I have tried Google search to find an easy way to calculate my energy bills. However, the results that are returned are instructions on how to read Electricity and Gas meters. There is nothing on how to calculate what your actual bill is going to be or should be. Mathematics and anything to do with figures are my weakness,…
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What makes a smart meter go offline?
Sorry for the long post ... I'm with Co-op (powered by Octopus) and back in July of last year I got Octopus to install a smart meter. I was pleased that the meter has worked well since, but I've had a problem with the IHD, which works some of the time and doesn't for the rest of the time. It shows a very low signal, and…
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£100 Exit Fee
Hi, I have attached BritishGas Electric Tarrif and I would like to switch to Octopus - However, BritishGas will charge me £100 Exit Fee - does anyone know if Octopus would cover my Exit Fee? If so what’s the process? Any help appreciated. Thanks Frank
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MSE News: More Scottish households to get £150 Warm Home Discount automatically next winter
Hi all, we've just published the following news story: More Scottish households to get £150 Warm Home Discount automatically next winter
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British Gas unusual smart meter problem
We had Smets2 meters fitted 2 years ago with Octopus. Everything worked fine. Switched to BG last October. At the end of each month since, I've been getting email reminders from BG to submit electricity readings. This seems odd because I can see half-hourly usage in the BG app for both electric and gas so they must somehow…
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What happens if you've been billed less than what you've used?
Hi all. British Gas seems to have billed me less than what I'd used (for both gas and electric). The difference was about £30. Will that get carried forward to next month or will it be disregarded? Thanks.
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Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026
Read the full story: Martin Lewis: Energy Standing Charges news – how disappointing! If you haven't already, join the forum to reply.
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Octopus energy awful
Not great, wish I'd stayed with BG! Elec meter not worked since i changed to OE from BG 4 months ago, they refused to send an engineer to look at it. They insisted on a photo or video of the meter but I don't have a fancy smart phone that could do this, so I asked what would they do for me as a vulnerable customer living…
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Energy standing Charges - OFGEM's inability to address unfair standing charges on consumers
I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…
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Smart Meter not working over a year.
As I understand it, we don't have to pay for unbilled energy over a year old. My smart meter has not been submitting Gas readings since it was installed and the bills are estimated (electric is OK). When it is eventually sorted out and properly billed, so of the energy used might be from over a year ago. Does that mean…
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Cant have ev car or solar panels or gas or heat pump!
Where do we fit in this world of power savings? Nearly everyone I know is making savings somewhere. But my neighbours and I don’t fit in these areas of savings to be made. Too far out from anywhere to have ev chargers. Solar panels are the right of the landlord. Too far out from anywhere to have gas. Heat pumps are looking…
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Elec Pre-Payment Meter Blank - Non-Smart meter.... Large afterbill
Evening all, Hoping to get peoples thought's on this, as have read some posts on here + other forums to try and get my head round where we stand with a scenario 9 months down the road...... (its not my issue, but the person is close to me, so am doing my best to understand it all, and hope i can save her some overall money…
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