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EON late payment markers
Will try and lay the facts out! myself and partner bought our property 8/3/24 before moving in, we engaged with octopus energy to become our supplier (no knowledge of previous supplier) all good and provided octopus the starting meter readings on the 13th (once we had access to our online account) my mistake is not…
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RTS SHUTDOWN AND THTC
I am a customer with EDF living in Aberdeenshire with electricity as my primary source of heating. My heating is on a standard variable heating tariff and this controls timed power to my storage heaters and 24/7 power to my panel heaters etc, all controlled by a RTS meter. This setup is THTC and was originally installed by…
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Edf say cant get e7 as not already on e7
Do providers have to legally offer e7 tariffs? I ask as looking to go on e7. I have a smart meter but not currently on e7.EDF say they will only do if im on economy 7 which seems unfair
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Should we fix our gas and electric for another year?
Hi we have a fixed 1year contract with Octopus that will end on 25th June 2025. Our current tariff is Electric daily charge 65.12p and unit rate 23.83p per kWh Gas daily charge 28.91p and unit rate 6.15p per kWh They have given us a quote for a new fixed tariff that would start on 26th June 2025 The new tariff is Electric…
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Snug Octopus (Economy 7) Problems
Has anyone else here switched to Octopus Snug and having timing problems? Apparently the smart signal can take a while to switch between peak/off peak. Our switching is happening 10 minutes later than expected. This means we benefit from 50 minutes of off peak electricity, then the last 10 minutes of charging falls into…
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EDF No Exit Fee Fixes
I'm currently "stuck" with EDF for Gas whilst the Energy Ombudsman sort out an issue, so I'm ensuring I'm on their lowest tariff. They've recently introduced 1+ year fixes with no exits fees but since I signed up for the first time couple of weeks back, there have been another two, each with lower prices. 19/3 - Simply…
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How to use solar panels during a power outage?
I imagine like most forumites who have had solar panels installed which provide 'export' capacity to the grid of any generated excess, our system shuts down during a power outage in order to protect utility worked fixing the national grid. Has anyone invested in, or heard of, a system that might be retrofitted to charge…
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Electric heating
I have small (one and a half bedroom) cottage that I have rented for a number of years. It is fitted with night storage units that are over 20 years old and an Economy 10 meter. It was Economy 7 until a couple of years ago when the old meter was changed and the supplier said that Economy 10 was the only option if sticking…
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EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from
Eon-Next, having moved to them on 1st March 2025. They took over my
Npower account from 1st January 2021 and billed me up to 27th March
2021, after which I moved to EDF. I returned to Eon-Next as a
customer on 1st March 2025. I was expecting a bill for my March
usage, with my March…
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Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
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Inacurate EPC
I would much appreciate some advise regarding the following:I purchased a flat in 2017 -I was planning to move out ( rent it ) but the EPC certificate is wrong-the flat is at the second floor and the EPC certificate that has been issued as per the data provided by the construction company, has it as a top floor…
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Octopus Estimated Export Billing
Just out of interest, any guesses as to how Octopus will bill based on these readings? 1st April 2025 0 (new meter installed) 1st May 2025 678 (customer) 2nd May 2025 68 (estimate)
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Is This a Dual Band Comms Hub
Octopus are talking about installing additional equipment. Not that I believe for one moment that the problems are due to signal strength but I won't argue with them sending their guy armed for bear with extra bits just in case. However in conversation she said something along the lines of "I see we've already installed a…
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Changed too quick?
Pre-payment smart meter for elestric and gas) I went from British Gas to EDF (electric and gas) and now going to British Gas 19/04/25 - applied to switch to EDF to start 25/04/25 - to go in to credit mode and pay by Direct Debit. 19/04/25 - email from British Gas confirming I am leaving 22/04/25 - missed call from British…
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Is this an RTS meter?
Hi was wondering if anyone can advise if this is an RTS meter? It's a 5254e single phase. I can't see radio teleswitch written anywhere on the set up. Thank you.
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Outfox The Market. Tariffs changing like the wind!
Hi all. I initiated a switch from Octopus to Outfox the Market on Wed 26th Feb. I think it was their Feb25 v3.0 12-month fixed tariff. Happy days! A saving of £468/year - and that's before the April price hike. Barely 48 hours later, Outfox have now launched a v5.0 tariff that's £179 cheaper still: £647 over-all! As I'm…
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EDF deal postcode not recognised
Hi, I'm trying to sign up to the recent EDF deal but when I put in my postcode, it says postcode not recognised. DN22 if that makes a difference. Is it for certain areas only?
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transferred to edf advice
hi all can any edf customers advise me ive just been transferred to edf this morning, the websidte has allowed me to put my gas meter reading in but not my electric i've had a email saying both have now been transferred also advice req when i was with octopus i never had to put meter readings in the bill was…
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Issue with Ovo Post Smart Meter Installation
We (husband and I) currently going though a situation with Ovo that is increasingly bizzare and I believe others may have encountered this problem. Background We live in Scotland and have Economy 10. We are one of the customers that was originally with SSE Hydro, but got moved to Ovo when they took over. We have been with…
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Loop App - Bizarre Gas Usage Report
So my Octopus electric and gas meters have not been communicating with the Octopus hub since the end of March 2025. An engineer visited today to reboot both meters. After doing whatever was necessary, he advised me that it might take several days for things to return to normal. Just out of interest, I checked my Loop app…
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