Energy

Fixed ends 6th September, I'm within the period to leave exit free. I have a smart meter. Currently with British Gas - they have Peak Save Sunday - 1/2 electric rate between 11am - 4pm I don't have an electric vehicle, solar panels, E7, storage heaters and anything else there is. I tried MSE Cheap Energy to compare,…

I have initiated a switch to British Gas Collective deal (Essex County Council). Octopus energy sent me a switching email quoting my annual estimated cost to compare with my new deal. Octopus have quoted on my current fixed tariff for 12 months but my fix ends next week and then Octopus increase the price!! Now I'm glad I…

Based in England. Heating with Eon in a flat. I gave a meter reading of 5000 kWh in Feb 2018 and just gave another reading (July 2026) of 9500 kWh. My estimated bill is 22,000 kWh so I have been massively overpaying for the 8 years inbetween. I'm the idiot for not providing meter readings in those years but it just wasn't…

Hi all, Looking to see if anyone else has run into a similar issue with a recent Octopus smart meter installation, as I’m currently stuck in a loop with their customer support/complaint team and getting nowhere. The Setup & Timeline: Installation Date: 29th May 2026 Electricity Meter: Landis+Gyr E470 (Type 5533) Gas Meter:…

This is copy of an email I sent to MSE but the auto response implied that it could take ages to get a reply so I thought I'd post it here too see if there's any response(s) 😀 Hi I have an issue that deserves investigating and reporting as it is critical. I and my fellow neighbours plus local adjacent village population…

This discussion was created from comments split from: Over charged KWh by British Gas.

Suffering a myriad of issues with my heat network provider - Community Energy (CE) They've called themselves Energie, Equans, Bring Energy during my nearly 4 year tenure. In 46 months I have received 22 bills, only 2 have ever been based on meter readings. They go long periods of no bills then drop large ones. I'm…

Hi, My mum passed away June 25. It was reported to ovo and her energy account was closed. She paid by direct debit every month, and had smart meters for both gas and electricity. We have received a letter saying that she had been underpaying since she joined them in March 2022 and have sent a final bill for £13034.39 Any…

VAT on electricity bills will be removed temporarily from 1 October in a move announced as part of the new Prime Minister Andy Burnham's plans to tackle the cost of living. MoneySavingExpert.com founder Martin Lewis welcomed the "good totemic step" but added that in practice most won't feel much benefit… Read the full…

EDF normally announces the weekly Sunday Saver results on a Monday. Yesterday I received a message - “We're sorry your Sunday Saver update has been delayed. Our team is working to get this resolved as quickly as possible, and we'll let you as soon as we have an update.‘. They must be having big problems. Last week my…

Hi, What are the material differences, if any, with the actual switching process for a business account, compared to residential? FYI currently with SSE, three phase with AMR meter that doesn't communicate, single rate. Quite high usage, I don't have proper annual figures but it's going to be in the region of 30,000kWh.…

I have a 12 month fix ending 30th Oct. I've used the comparison tool and its suggested a couple of fixes from my current supplier. Looks like my prices will be going up slightly in any case. Currently Paying: Electricity:- Day 24.70p , Night 10.35p , SC 46.38p Gas:- 5.40p , SC 29.59p I will obviously save on future price…

Hi, Having an issue with Fuse spin and win referral. Contacted Fuse and they gave me various excuses and BS. Apparently code only works if it is used within 15 minutes >

ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…

Hi, Just looking for any advice or if anyone in a similar situation has experience. My other half was "taking care" of the energy bills, I had a chap at the door saying he was representing EDF looking for her (she was at work), he said he'd pop a letter through the door. I've found she's be lying and hasn't paid the bill…

Please only respond if you had an indoors located RTS meter replaced with a smart meter. I am interested in which location the RTS meter was (hallways, bedroom, kitchen, lounge…), was easily accessible or only by ladder for example, was it on the internal side of an outside wall or was it on a partition wall (such as…

Help! I need advice or assistance with a problem that I am experiencing with accounting and billing for energy supplies that I have accessed via the Cheap Energy Club. My Problem Via Club arrangements, I have recently transferred my electricity supply contract from EDF to Ecotricity. In their Final Statement EDF advised me…

I have registered for the energy club and on checking for cheaper deals I noticed my tariff with Fuse (July fixed 15 months version 1) is shown with a per kWh rate of 19.99p which is incorrect. Even allowing for a 5% VAT rate dfference it doesn't equate with my actual rate incl VAT of 22.59p. As a high user based on 18,000…

Hi, This is a business account with an AMR meter and no signal. The history, as far as I can tell, is that the builder selected a dual rate tariff when the supply was first installed, but the meter was never programmed "over the air" so doesn't actually record anything but a single running total. Single rate suits the…

I'd use the cheap energy club but what's throwing it out is I have solar so will want to export. I don't mind setting my battery to charge during off-peak times or whatever but I don't want to constantly look at energy prices every half an hour. Current tariff is with Eon Next but they've been terrible so want to leave…