Energy

Has anyone else received a text message from EDF this afternoon telling them they have free electicity tomorrow? The message is in the same format as the usual Sunday Saver message, but I thought the whole idea was to qualify for free electricity on Sundays. I've tried calling them but lost the will to live after being on…

I am on the dual fuel, dual rate electricity variant of BG's 'Nov26 Collective' tariff. Some years ago, I was able to switch to a single rate electric tariff with BG, despite still having a dual rate meter. All worked well and I was later able to chose new tariffs with BG (via their website) and still remain on single rate…

It seems to be a problem Energy companies only tell you the off peak cost of 1p for 26 weeks of electricity but omit to tell you the peak rate is £36726482 per second unless you spend 2 weeks filling out the forms. They all seem to do this which suggests it IS in fact working?? Ive been dumped onto British Gas variable…

Just read the article re: new British Gas switch, I’m currently on the BG Collective Feb27 tariff and don’t want to pay early exit fees. The article says that BG will not charge these because you are remaining with BG, however, the fees are listed when I attempt to switch.

Hi, the LCD display on my electricity meter has malfunctioned, so I am unable to take a meter reading. Octopus are my supplier and they have refused to repair or replace the meter, saying I am obliged to have a smart meter fitted. I am unwilling to do this, so they have invited me to find a new supplier. So effectively I…

I've been trying to switch my BG tariff to the British Gas 15% cheaper through the Cheap Energy Club. It's not accepting my meter numbers that I have copied from my statement. The numbers contain letter and numbers and the site won't accept them. What can I do please? Also has anyone any thoughts on the E-on Next Smart…

Hi, I am on a low wage and struggling (have diabetes too which doesn't help), and was looking at solar panels to help me keep warm in winter as I find I cannot afford the heating & electric bills as they go higher and higher. I tried the warm homes program, but got nowhere. I get all these adverts on FB etc telling me I…

Hi Can anyone help I am on British Gas Fixed tarriff v49 ends July 7th 2026 (oops 28th July) On MSE energy club they have a new tarriff British Gas Fixed Exclusive Aug27 v4 (offer ends Friday) if I switched via MSE club would I have to pay my exit fee as it finishes in 2 weeks BG have an exclusive for me for one until…

currently on an Outfox the market tariff, looks like another Outfox tariff would be the best fit for me, however whilst I'm not great at maths, something definitely looks wrong with the projected saving of a new tariff (both higher standing charge and unit cost for electricity) vs. my current tariff. Any thoughts on how to…

Hi all - I'm a customer of British Gas, I have built up a credit of just over £2300 in credit. When my bills went up in the energy crisis to £250 per month, I kept it at that level which is why the funds have built up. I have contacted British Gas three times to request that £2000 is refunded to me but they keep promising…

I recently signed up to an Eon electricity tariff that has peak and off peak charges. So during the weekdays it's really cheap working on the assumption that most adults are at work and not doing laundry, heating off etc. And in the morning and late afternoon through the evening (peak kitchen use and TV time) the charges…

Not a current problem for me, but just a thought. If you are billed, by your current supplier, using half hourly data, isn't there a risk of being under/over charged if, when moving to a new supplier, the meter reading used by the Independent Data Collector is at variance with the actual reading on the date of the…

Octopus have asked me to provide a reading for gas and electric. Had to locate Octopus help then scroll through pages to identified my meters then follow the instructions. My meters are in dimly lit, difficult to reach locations, near floor level. I don't know how a non-tech, without internet access / disabled person with…

It's that time again to choose a new energy supplier for both gas and electric. Although not the cheapest option on Uswitch, they are the cheapest that don't have early exit fees on their tariffs. I've had a look on the review sites and they seem pretty good, anyone here have experience of 100Green?

Good afternoon. I am after some advice please as I am confused by a recent email from Outfox Energy regarding my 'fixed' energy supply. Back in April 26 I renewed my contract with Outfox, moving to their cheapest (at the time) 12 months fixed tariff - Outfox the Price Cap Tracker 12M Dual - 5% Minimum Energy Discount - V1…

Meter reading given to British Gas on completion of property sale in April 2024. Final bill from then states 'actual' reading and was paid. Have just now received a revised bill based on an estimated reading, an extra £50. I no longer have evidence of actual reading and don't want to damage my credit rating by refusing to…

Hi There, I write this is slight disbelieve and thinking about the Terry Gilliam movie Brazil (highly recommended) but I don't really know what to do, so hopefully you guys can help. Backstory We purchased our current property back in June 2025 and switched our gas and electricity to Home Energy. Not sure of relevant, we…

I am tearing my hair out and trying to escalate a complaint with the Ombudsman, but am so far having a deadlock letter refused. In the meantime, can anyone help with this (admittedly deliberately vague) query? If there was an Erroneous Transfer to company A (admitted by A and with possible fraudulent activity by a broker),…

Thousands of households with poorly fitted solid wall insulation – installed under official energy efficiency schemes – will get more of their repair costs covered, the Government has announced. It comes after an earlier investigation found some homes at risk of damp, mould and other serious issues…Read the full…

An interesting new tariff from E.on that may be of interest to some. It launched on 15th April: https://www.eon-uk.news/news/e-on-next-launches-uks-first-fixed-time-of-use-tariff-for-the-mass-market You need a smart meter. Like some Octopus Energy smart tariffs it has an expensive Peak rate between 4pm-7pm. Then it has a…