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OUTFOX - not so good customer service
This as advisory only but whilst happy that Outfox seems to have pleased many people by its cheap deals, my experience has not be so good and I felt I must share this for those who are considering a switch. I could not get through to customer service on the phone (after 20 minutes of muzak etc.) so I sent an email as they…
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UTILITA NO STANDING CHARGE ENDING
Your tariffs are endingWe’re moving you onto our cheapest alternative tariffs for your payment method. Hi MARK, We are discontinuing your tariffs on 30 September. From 1 October, your tariffs will change to include a standing charge. These will be our cheapest tariffs for the way you pay for your energy. Remember, your…
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OFGEM - Winter 2025/2026 Standing Charge Plans
Energy regulator Ofgem has proposed that by winter 2025/26, all energy suppliers will be required to offer a low or zero standing charge Price Capped energy tariff. UTILITA is the only supplier that currently offers a zero SC tariff, but with considerably higher unit rates - if you are a very light energy user possibly a…
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The Scottish Pension Age Winter Heating Payment amount
This is my very first post in my new MSE account. I used Google for information and it said that the amount for anyone of State Pension age in Scotland to age 79 should receive £203.40 paid into the account where they receive their State Pension with no need to apply for it. Does this amount sound right? I am asking…
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Is it as black & white as going for the first option on the MSE Energy Club?
Caps Percentages Guesses. So much easier (for me) dealing with something like car insurance. That price is £300, that other price is £200, I'll go for the £200 job done move on. This talk of caps and percentages up, down, sideways & then guesses just baffles me tbh, so I went on the MSE Energy Club site. Detected I'm…
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Octopus 3 Month Rate Change
I noticed Octopus have brought in their fixed September prices. Does anyone know if it's about this time every month that Octopus bring in their new charges, especially when prices change every 3 months? Reason I'm asking is that my contract finishes a few days into October on a cheaper tariff, so I don't want to come off…
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Octopus intelligent go versus intelligent Drive pack
Hi looking for views or comments on which tariff would likely be best. when I look I see that whilst the car charging rate is only 7p a unit for intelligent Go but it the 30p a unit in my area for the rest of the time. However for drive pack it only 25p a unit, but the £30 a month for the car. Based on a 10000 mile year…
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Off Grid Solar and EV Charging
Greetings So I live offgrid and by that I means I have no access to mains electric etc. I finished building my barn last year and I have solar panels on the roof , and inverter and 20kw of batteries - these are backed up by a very large generator. In the summer months I do not use the generator at all but during the Winter…
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Tariffs for EV and solar (no gas)
Hi All, I've just got myself an EV and home charger port and will be getting a heat pump and solar panels installed later this month. I have an induction cooker and I'm pretty sure I wont have anything that relies on gas by the end of this month. Can I do away with a gas tariff entirely and lose the standing charge? Also,…
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my solar home and solar panels
I have a had phone call from a company called my solar home who want to sell me solar panels. I live in London - small semi, south facing back garden, loft conversion (so some of my roof is flat). I don't spend a lot on electricity about £90 last December Is this a good idea?
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Problems changing to Outfox. Just me?
My BG electricity fixed rate ending. Tried to change to Outfox this week. Initial process easy but then sent a link to set up account. Password fields clickable but not the email field!! Tried downloading via a different route and using tablet, phone etc. Same problem. Tried to contact for support Phone line busy and call…
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BG & OVO
Hi my couin had a caller round who persuaded her to move to BG from OVO & Said she would save £20 to£40 per month. Then had a follow up call from someone who said they were from BG & Told her that BG owned Ovo anyway,I have not heard this but would like to know if this is true. I am a bit concerned ,Thanks.
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Utilita scrapping my non standing charge tariff
Just got an email from them saying they're moving me to a tariff with a standing charge, anyone else get this? I've been with them over 2 years.
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British Gas - early exit fees
I’m currently on an EV tariff with BG which expires on 27 November. My account is £2900 in credit as they haven’t billed me since June 2024! I have contacted them multiple times to request a bill but still this hasn’t been generated. They even put my monthly payment us from £225 to £440 because the credit balance hasn’t…
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Winter Fuel
Bearing in mind it is September 7th today, I note that if people want to opt out of the WFP if they are on over £35,000 they need to opt out by 14 September or 12 September, yet people won’t be receiving a letter until October or November. If I had not searched I would not have known, has it been posted everywhere, why…
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Changing supplier for gas/electric
I'm totally confused. Ive stuck with the same supplier for the last 5 years partly because of familiarity and ease. Would just like some advice please. At the moment I am with Utilita and have been fairly happy. I pay monthly and like to be able to see what I have used each day. However now they are changing the tariffs…
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Reading Atlas Mk10D Multirate Meter
I'm trying to help an outfit review their electricity cost, tariff etc. It's a three phase supply with an EDMI Atlas Mk10D meter. They're being billed by SSE on a dual rate, and every single reading on their bills is estimated. So an early step would be to get real meter readings to them. The problem is I can't make sense…
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Half hourly data settlement
Hi, got an email from Eon saying they are introducing 'half hourly data settlement'. Anybody know about this change? seems to be industry wide. The only thing i care about is will this cost more for me. Thanks.
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My tariff not shown
I have just chosen a new deal with Eon and the tariff I am on (Next Secure Fixed 12M V47) is not shown in the drop down menu on the Cheap Energy Club webpage. How do I choose this to update my status?
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Outfox the Market reviews: add your feedback
MSE Update 17 December 2018: Also see our news story: Outfox the Market customers vent fury over energy bill hikes This is a feedback thread on energy supplier Outfox the Market Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is…
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