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Octopus payment changes
Has anyone else had problems changing their monthly payments to Octopus? Tried a few days ago and it said there's a fault. Tried again today and the fault's still there. Thanks.
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EDF TARIFFS / SEPT 2025
Hello, Anybody with EDF.. have you decided your next tariff? I am on the Essentials Fixed 1Yr Sept25. I can’t decide whether to select the ‘Simply Tracker’ Sept 26 (£50 disc off standing charges) (prices rise and fall in line with Ofgem’s price cap) OR opt for the ‘Simply Fixed’ with rates and standing charges for the…
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Smart Meter - no thanks!
Hello forumites. I am due to move into a new place, which was I believe was previously housing association. Looks as though it has pre-pay gas/elec meters (or at least some sort of "not very" smart meter). I have zero confidence in so called "smart" meters, which appear to have caused nothing but problems since day one.…
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What's going on with Octopus statements?
When I first joined Octopus last year they used to send a single monthly statement covering electricity imports and exports along with gas. Around three months ago electricity and gas statements started coming separately. This month they've separated exports too so I've had three statements. It's no big deal but some…
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Year on year fixed rates - Octopus
I usually fix for 12 months year on year with Octopus. This year my fixed rate is due to end on October 4th, and was contacted today to undertake a new fix. Looks like if I take the offer of fixing for today I'll go onto the current August rate (2025v1). It generally seems that there are maybe 2 versions each month and…
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So long farewell EDF …
THIS DESERVES ITS OWN THREAD It’s official … I am now an octopus customer …. this post is to thank each and every one of you who took time out of your day to help me since this saga began in march this year as you all know , it’s been a trial to get to hear , I’ve shed a few tears , been full of anxiety and overwhelmed…
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Outfox Energy Changing Company Policy Behind Customers' Backs
Been with this company since last year, and never had a problem. Any contact has been dealt with swiftly and well. However something recently has irked me a great deal. As you're aware recently tariffs across the board have been changing quite frequently. It's not uncommon to sign up for one tariff, only for the same…
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Smart meter goes dumb after two years
I had a smart meter installed in August 2023. At the time the installer said the signal was weak but it worked fine and I bought an EV on the strength of being able to charge it cheaply overnight and moved onto a Time of Use tariff that relies on half-hourly meter readings. In March 2024 there was an 11 day outage when no…
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Uswitch Money Saving Sessions
Had an invite to take part in these or an update to the app - can't remember which , but since then all my previous session have disappeared - anyone else had this?
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Smart meter
We are on Economy 7 tariff and it took Octopus Energy over 3 weeks since installing a smart meter for it to read the night time use. Instead it read night time as daytime so we have been charged daytime rate for 24 days. Octopus has offered £40 in compensation, so should we accept or take it further?
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Economy 7
Ive had a letter saying they are getting rid of this tariff, I live in the countryside and its an old system and saves me a lot of money, well it seems it does. I'm with EDF does anyone have much information on this as I cant see any other provider actually providing this tariff anymore. Ive looked at some providers and…
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Octopus Which Tariff
My tariff is just about to expire - I have been on Fixed August 2024 v1 I am unable to see any more tariffs - despite Octopus claiming to make it easy to change tariffs !!I don't use much power and don't have any panels/batteries or EVIs there a new fixed tariff ?How do I select it ?
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Gas smart meter not sending readings
I'm not sure if this has ben posted previously as I couldn't find a thread. I had smart meters installed 3 years ago and I was advised they were smets2 meters. Since installation the electricity meter has performed correctly sending readings and has been no trouble. The gas meter is a different matter. Since installation I…
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British Gas Metric or Imperial bill error
Check your Gas readings against the calculations formula.You may be paying to much!! IIS THIS ANOTHER HORIZON BLUNDER!! We recently had a major issue with British Gas . Our bills were excessively high. We were with British Gas from 2021 to 24th April 2025. I investigated the gas bills on our account from start 2021 to…
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Outfox energy
I’m always on the lookout to make a saving. Outfox have a 12 month fixed tariff that appears very reasonable. I am currently with Octopus. Does anyone have any experience with Outfox, or can anyone offer an opinion? I am considering the switch.
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Energy supplier being switched without me knowing
Hi Just hoping for some advice about an email from OVO I received an hour ago. I received an email from my electricity company ovo saying that ''were sorry to see you go'' and that they've received a request for me to switch suppliers. I personally haven't requested to switch anything my end. However, I am due to move out…
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Octopus energy
Morning allAnyone else had the issue of not being able to switch on-line to a new fixed rate tariff when your existing fixed rate still has several months to run?I last switched back in March when I did it on-line with no issue.I wanted to switch on Friday (8th Aug), but had to send an e-mail. The quote received this…
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Outfox Energy seem to have fixed my E7 smart meter to charge day rate 24/7.
Outfox took over my supply 31 July and it took a while for my IHD to show the correct prices. It did swap over to Economy 7, albeit half an hour later than my previous supplier, EDF. They hadn't told me, so got caught with charging my thermal store for 30 minutes at day rate, but simply changed the timer. Took meter…
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Ovo smart meter
I've put off having a smart meter due to bad publicity about inaccurate bills. I have now agreed to have an Ovo smart meter fitted later this month. Am I doing the right thing?
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Insulation grant
I had a visit from the surveyor following my request for cavity wall and loft insulation to EDF who supply my energy. I can't recall the name of the company they're using for the work in my area. The surveyor had a quick look round and, unlike at my previous home, didn't seem that interested in the state of the cavity and…
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