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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Paying by standing order by freesha Today at 1:23PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by silverwhistle Today at 9:05PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

EDF No Exit Fee Fixes
I'm currently "stuck" with EDF for Gas whilst the Energy Ombudsman sort out an issue, so I'm ensuring I'm on their lowest tariff. They've recently introduced 1+ year fixes with no exits fees but since I signed up for the first time couple of weeks back, there have been another two, each with lower prices. 19/3 - Simply…
How to use solar panels during a power outage?
I imagine like most forumites who have had solar panels installed which provide 'export' capacity to the grid of any generated excess, our system shuts down during a power outage in order to protect utility worked fixing the national grid. Has anyone invested in, or heard of, a system that might be retrofitted to charge…
Electric heating
I have small (one and a half bedroom) cottage that I have rented for a number of years. It is fitted with night storage units that are over 20 years old and an Economy 10 meter. It was Economy 7 until a couple of years ago when the old meter was changed and the supplier said that Economy 10 was the only option if sticking…
EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from Eon-Next, having moved to them on 1st March 2025. They took over my Npower account from 1st January 2021 and billed me up to 27th March 2021, after which I moved to EDF. I returned to Eon-Next as a customer on 1st March 2025. I was expecting a bill for my March usage, with my March…
Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
Inacurate EPC
I would much appreciate some advise regarding the following:I purchased a flat in 2017 -I was planning to move out ( rent it ) but the EPC certificate is wrong-the flat is at the second floor and the EPC certificate that has been issued as per the data provided by the construction company, has it as a top floor…
Octopus Estimated Export Billing
Just out of interest, any guesses as to how Octopus will bill based on these readings? 1st April 2025 0 (new meter installed) 1st May 2025 678 (customer) 2nd May 2025 68 (estimate)
Is This a Dual Band Comms Hub
Octopus are talking about installing additional equipment. Not that I believe for one moment that the problems are due to signal strength but I won't argue with them sending their guy armed for bear with extra bits just in case. However in conversation she said something along the lines of "I see we've already installed a…
Changed too quick?
Pre-payment smart meter for elestric and gas) I went from British Gas to EDF (electric and gas) and now going to British Gas 19/04/25 - applied to switch to EDF to start 25/04/25 - to go in to credit mode and pay by Direct Debit. 19/04/25 - email from British Gas confirming I am leaving 22/04/25 - missed call from British…
Is this an RTS meter?
Hi was wondering if anyone can advise if this is an RTS meter? It's a 5254e single phase. I can't see radio teleswitch written anywhere on the set up. Thank you.
Outfox The Market. Tariffs changing like the wind!
Hi all. I initiated a switch from Octopus to Outfox the Market on Wed 26th Feb. I think it was their Feb25 v3.0 12-month fixed tariff. Happy days! A saving of £468/year - and that's before the April price hike. Barely 48 hours later, Outfox have now launched a v5.0 tariff that's £179 cheaper still: £647 over-all! As I'm…
EDF deal postcode not recognised
Hi, I'm trying to sign up to the recent EDF deal but when I put in my postcode, it says postcode not recognised. DN22 if that makes a difference. Is it for certain areas only?
transferred to edf advice
hi all can any edf customers advise me ive just been transferred to edf this morning, the websidte has allowed me to put my gas meter reading in but not my electric i've had a email saying both have now been transferred also advice req when i was with octopus i never had to put meter readings in the bill was…
Issue with Ovo Post Smart Meter Installation
We (husband and I) currently going though a situation with Ovo that is increasingly bizzare and I believe others may have encountered this problem. Background We live in Scotland and have Economy 10. We are one of the customers that was originally with SSE Hydro, but got moved to Ovo when they took over. We have been with…
Loop App - Bizarre Gas Usage Report
So my Octopus electric and gas meters have not been communicating with the Octopus hub since the end of March 2025. An engineer visited today to reboot both meters. After doing whatever was necessary, he advised me that it might take several days for things to return to normal. Just out of interest, I checked my Loop app…
British Gas - No bill issued in over 12 months!
BG last issued a bill on 16th April 2024. I realised there was an issue in October when i logged in to check account. I contacted BG who advised they were looking into it and that it had something to do with the smart meter that was replaced (which was broken - no screen display at all) and it not connecting to there…
British Gas - Ignoring Ombudsman Decision Help!
On 12/06/2024 I changed my electricity tariff to British Gas Electric Driver v7 tariff. I switched as I was due to take delivery of an electric vehicle shortly after that. I took the tariff as it promised a heavily reduced rate of tariff between 12am and 5am to charge my vehicle. The tariff was successfully activated…
Standing Charge After Switiching Supplier
Hello, I have recently switched energy supplier and have received my final bill. I switch on 2nd April and as you can see from my final bill from old supplier below I have been charged a standing charge and some estimated usage for every day up until 19th May. So this means I am paying my standing charge twice. Is this…
Which type of Tariff?!
Having not long moved house and new to how everything works I have a headache trying to work it all out! We have solar panels on the original FIT scheme, an air source heat pump and a Pod Point Solo3 7kw charger already installed. We are about to buy a 59kw/h electric car. Am I best going for a heat pump tariff which is…
Octopus Intelligent Go Questions
Hi All I've signed up to Intelligent and we're picking up our new EV tomorrow. My setup is fairly simple, a Ohme Pro charger (fitting on the 24th) and an EV. Nothing else, no solar or batteries. Having ready through the various topics on here, I would like the hive mind to confirm what my thoughts are and possibly answer a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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