FUSE - Be Careful when Switching

WOZZER67 · 4 August at 1:17PM

Hi all,

I switched my mother's supply to FUSE in March and it went smoothly. At the time I was not made aware FUSE automatically use the registered mobile number (in this case mine) as the account number. The implication is that the mobile number becomes a unique account number.

I switched to FUSE in July, using my personal details and the same mobile. This has resulted in two properties being logged under one account. The issue is that both property bills are managed under my mother's bank account and a single DD has been set up to bill my mother for her own and my consumption. (I know at this stage some of you are thinking lucky me!). Obviously this is not ideal. I have approached FUSE via the chat service and they are going to address this by forcing their system to accept my mothers landline number and create two separate accounts. Thought I'd share this just in case anyone else in the forum is experiencing the same thing. (FYI, the initial respoinse I got was "no can do", with a little persuasion I got put through to a supervisor…etc)

MSE_ForumTeam5 · 4 August at 1:56PM

We've moved this to the main Energy board

Swipe · 4 August at 6:27PM

Sounds like something Symbio Energy would have come up with 🤣

MeteredOut · 7 August at 4:07PM

I can only imagine the meeting where someone suggested using the customers mobile number as their account number, and no-one calling out why that was a bad idea.

I bet the some senior boss suggested it and the vibe coders they'd hired didn't want to disagree with him. He probably used to build mission critical applications in Microsoft Access in his younger years.

stuartm · 20 August at 1:08PM

https://forums.moneysavingexpert.com/discussion/6678704/fuse-be-careful-when-switching

Thinking of doing this for my mother's account which is currently with Octopus. Octopus were happy (with my mother's consent) for me to manage the account on her behalf. Do you know if Fuse do the same? I've asked their email channel but haven't had a useful response. No plans to switch our own account to Fuse though that could happen in the future if Octopus continue to be uncompetitive. Thanks.

gpman · 20 August at 2:36PM

https://forums.moneysavingexpert.com/discussion/comment/82109184#Comment_82109184

Yes, this should certainly be possible to achieve.

How do you have things set up currently with Octopus?
e.g. Do you have access to 2 separate online Octopus accounts, each accessed via a unique email address?
Is your mother's Octopus supply in her name, in your name, or what?

stuartm · 20 August at 2:38PM

https://forums.moneysavingexpert.com/discussion/comment/82109281#Comment_82109281

Yes, two different email accounts, in different names. Phone number is the same though which possibly wouldn't work with Fuse

gpman · 20 August at 2:43PM

https://forums.moneysavingexpert.com/discussion/comment/82109286#Comment_82109286

Correct, for security reasons, Fuse also need a mobile phone number as well as an email address for each account.

Fuse have plans to be able to put more than one supply address on an online account in the future, but it sounds like they are not quite there yet. (I'm not sure that would be possible in two different names though)

So best to do it via two separate online accounts for now, just like you have done with Octopus. The fact they are in each person's name will make things even easier.

stuartm · 20 August at 2:46PM

https://forums.moneysavingexpert.com/discussion/comment/82109294#Comment_82109294

Thanks. Now torn between choosing Fuse as the cheapest option (with good customer service from what I've read) balanced against some negative press about the high pressure working culture!